Documents don't open
If I create a new document the dialog appears and I select the option and hit OK. Then the screen does not show the document. Only a gray screen. The same happens when I try to open an existent document. I have to close and and open several times until it opens or create the document.
Fernando Messora
shared this idea
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I’m experiencing an issue where the canvas (artboard/work area) does not appear when I open an existing file or create a new document in Adobe Illustrator.
The application itself opens normally, and the UI loads (menus, toolbars, panels), but the main canvas area where the artwork should be displayed is completely missing or blank.
Steps to Reproduce:
Open Adobe Illustrator
Create a new file OR open an existing file
Illustrator loads the interface normally
The canvas/artboard does not appear
Expected Result:
The canvas/artboard should be visible and ready for editing.
Actual Result:
The canvas area is not displayed at all, making it impossible to view or edit any artwork.
Additional Notes:
The issue happens consistently when opening or creating files
The rest of the interface appears functional
It looks like the workspace loads, but the drawing area is missing or not renderingWindows 11 Home Single Language
Illustrator 30.2.1 (64-bit)Tried with GPU on and off.
I'm having this problem like forever. With previous versions of Illustrator was the same.
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I'm on a Win11, i9, 32gb ram, GeForce RTX 4070. Im having this problem for over an year. I've tried everything I found on internet. =(
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I see... When did it start happening?
Have you tried to reset preferences?
What you your full specs, OS, GPU included? -
Hi, Egor! There's no diference trying with these diferent methods. It happens both with .ai and .svg files. I've also tried to enable/disable the GPU Performance. Nothing seems to work. Just try dozens of times until it open. Very annoying.
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Fernando, does it differ if you open the documents via different means: File > Recent, File > Open, from the Explorer?
Does it behave any different if you disable Show The Home Screen When No Documents Are Open option in Preferences > General?
Does it happen for SVG files only, or native .ai documents as well?
