ios 11 Screenshots distorted
Screenshots made in iOS 11 are distorted when open or used in AI. Distortion persists during export to pdf.
AI 21.1.0
macOS 10.12.6
MacBook Pro 2017
All other tested Image Softwares displayed the screenshot correctly (Photoshop CC, Preview, Chrome, Safari)
Sören Lubitz
shared this idea
Illustrator currently does not support 16-bit png images. We have taken note of this request.
24 comments
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dlandw
commented
Please fix this, it is really annoying.
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Ezequiel Santos
commented
I have been able to find a solution though the comments on this, but would still like Adobe to find a solution. It is very frustrating having to deal with this.
Solutions from Catharine Macintosh:
1) Open in preview
2) File - Export
3) Save channel to 8 bit from 16 and save
4) Good to go. Just time drain:( -
Afie
commented
This is not fixed yet! Really unacceptable. Wasting people's time. Illustrator users have been asking for it for over 3 years.
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Alessandra
commented
Please fix it, keep having the same request! Adobe products usually save you time, in this case not supporting 16-bit png is the opposite...i need to use the screenshots for quick sketches and references to clients dragging them to Illustrator artboards....but instead have to open in other programs and screenshot them or save them differently.
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Cecilia
commented
Try this: Open Iphone11 screen shot, file-export, switch 16 bit to 8 bit. It works on my Mac, hope this would be helpful!
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Anonymous
commented
I found a work around, but only for screen shots.
As soon as you take the screen shot send it from the screen shot viewer rather than from the photos app. Its lower resolution though. -
Anonymous
commented
Why isn't this fixed yet??? It has been over 2 years.
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Ruben
commented
I was having the same problem when importing PNG's into illustrator. Instead of a .png i saved my file as a .tiff and that seemed to import fine.
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Anonymous
commented
Hi -- this problem wastes considerable time for me each day. Can you please fix?
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Jacob Singleton
commented
Any update on this? It's been two years...
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Catharine Macintosh
commented
omg SO frustrating. Yes Pls fix!!!! Thank you to other commenters for suggesting workarounds
1) Open in preview
2) export
3) save as - change channel to 8 bit from 16 and save
4) Good to go. (Just time drain:( -
Abby Girod commented
I also find this highly annoying. I'm often taking screenshots of things and need to pull those into my adobe files as references and have to go through and convert them all. Please fix this!
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Kewei Du
commented
same! fix the problem please
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Anonymous
commented
Open your photo in photoshop, go to image/mode/8 bits then save. Change it to 8 bits. Illustrator doesn't read 16 bits, so you have to convert it to 8 bits.
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Anonymous
commented
I've been dealing with this for over a year. The best solve I can find is to open them in Finder, then screenshot the image. Then you can import it into Illustrator or Photoshop.
I deal with this on the DAILY, I hope this gets solved soon.Thx
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Nelson Annable
commented
Open your photo in finder, Then go to file/export. Export your photo to a PDF and then you and put it right into Illustrator.
Annoying but the best way I have found.
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laurence
commented
I cant open my iPhone screen shots in Adobe Illustrator
Arg -
Anonymous
commented
Any update on this issue?
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Anonymous
commented
So awesome how adobe never resolves or even acknowledges common issues that every one is having.
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Will
commented
I had the same problem and ended up "printing" the page as a PDF. That will work with a screenshot of a webpage but not of anything else. Very odd snafu.
