Support 16 bit images / iOS 11 Screenshots distorted
Screenshots made in iOS 11 are distorted when open or used in AI. Distortion persists during export to pdf.
MacBook Pro 2017
All other tested Image Softwares displayed the screenshot correctly (Photoshop CC, Preview, Chrome, Safari)
Illustrator currently does not support 16-bit png images. We have taken note of this request.
Kewei Du commented
same! fix the problem please
Can't place RGB 16bit .png files - only 8bit works…
Open your photo in photoshop, go to image/mode/8 bits then save. Change it to 8 bits. Illustrator doesn't read 16 bits, so you have to convert it to 8 bits.
I've been dealing with this for over a year. The best solve I can find is to open them in Finder, then screenshot the image. Then you can import it into Illustrator or Photoshop.
I deal with this on the DAILY, I hope this gets solved soon.
Nelson Annable commented
Open your photo in finder, Then go to file/export. Export your photo to a PDF and then you and put it right into Illustrator.
Annoying but the best way I have found.
I cant open my iPhone screen shots in Adobe Illustrator
Any update on this issue?
So awesome how adobe never resolves or even acknowledges common issues that every one is having.
I had the same problem and ended up "printing" the page as a PDF. That will work with a screenshot of a webpage but not of anything else. Very odd snafu.
same for me!! what can we do?
I am having the same problem.
I have the same problem. Also with changing the screenshot color profile in Photoshop to sRGB or No Profile.
Mac Mini 2012
Having the same issue here as well after transferring over screenshot from iOS11 and opening it up in AI.
Macbook Pro 2015