2018CC version Preferences - Units go back to "points"
Preferences Units go back to "points" even after I change it to "millimetres" on 2018CC version. I go to Units (no document open) and change from default POINTS to "mm". When I open a new document it is reading POINTS again!
This has been a well documented bug for years. The fact it persists is testimony to how little the bank of Adobe cares about its customers.
If ever a corporation was eligible for investigation over pricing, quality of product and snuffing out the competition it is Adobe. A true clusterf*ck of broken parts.
I hadn't had this problem when I was working on my Mac @ work, but now I'm working on my PC from home, this has been driving me crazy.
I may have stumbled upon a fix, though.
Change unit preferences to required units
Create a new document, making sure you switch to required units before creating
Close document and Illustrator completely
Units should now stick (well they did for me)
Hope this is of some help.
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Dang! I was hoping to find a solution here. This is so tedious.
Adobe still hasnt fixed this problem, its been on all of my versions of illustrator and even happens on photoshop too. 2017 and on....customer service sucks cant get through to anyone who isn't beyond "level 1" training.
Nebojša Kuzmanović commented
happening again in v24.1 on macos. three pages of complaints, will somebody in adobe react to this?
Yes. If there's an option in Preferences then the program needs to actually use it, not ignore it completely. NOBODY want pts as a default unit other than the programmers.
This quirky unit preference issue along with the rulers are just ridiculous. I am in two threads and both are the simplest and most important user preference needs!!! Why can you not listen?????? When u open a doc, u want the measurements u want, not a different one that takes sometimes various clicks to take. I also want my rulers to show without having to click on them every time-a different thread going on just as long. Can you please fix these. This unit issue is unacceptable. And, I have the same problems discussed here with inches and pixels or points.. Thank u and hope we will see a result very soon!
Claudiu Nemes commented
2020 version Preferences - Units go back to "points".
Extremely annoying. Working with structural design files. When I have to open 20 files for an object, I always have to change the units back to mm. This is a major error of a very basic setting in my opinion.
I'm just saying, because I'm sure that no one will take any action in order to fix this.
Dear Raj Nagi, this will not solve the problem.
Once units are changed in preferences they need to stay as preferred... (why is it a preference then ?)
Automatically switching back to points for some mysterious reason is pretty annoying.
Raj Nagi commented
Right-click on the ruler Bar. Select units. This will sort out your problem :)
Yes, this isn't great. It never used to be like this, and then Illustrator decided to change this behaviour. Surely the presets can have whatever they like in their document, but when you make a NEW one based on that preset, it should translate the internal document units to your preferences value, e.g.
Letter 612pt x 792 pt => open as new => Letter 8.5" x 11"
A4 841.89pt x 595.27pt (wtf?) => open as new => A4 210mm x 297mm
Depending on if you are setup as mm or inches.
PS. USA is the only metric hold-out for consumers - most of the industries have already switched or have accelerated their switch to metric after the Hubble Space Telescope metric/imperial disaster for NASA. LOL!
I am also frustrated with not being able to set my own personal unit preferences in AI. This absolutely used to work - both under CC and CS - not sure why the developers felt it had to change. It isn't as if CC is an open source/free package with no support. We all pay good money for this suite of applications and should expect basic functionality such as having our personal configuration preferences remain stable from document to document and session to session WITHOUT having to jump through hoops or using some "obscure trick" that someone stumbled upon that happened to work.
right-click on the ruler. Select units.
Gary Richards commented
Very annoying and this is now happening in InDesign as well! Both Illustrator and InDesign used to be fine regarding these size preferences and you only had to set them once.
Please can Adobe fix this problem. Surely it can't be that hard?
DEVIN FITZGERALD commented
Its every time I create a new document, and sometimes when I open other peoples work.
I only want to work in inches. Nothing else. Ever.
Don't get me wrong, I like MM, but my industry doesn't work in MM. It works in inches.
Niels Kijf commented
Set illustrator to the metrics you want. Close. Open illustrator. Create new file. Copy art from old file in new file fixes the problem for me.
This is happening again for me in v23.03.04. Please fix.
Why would you make documents default to pts? Has anyone EVER in the history of mankind had someone say "Hey Johnny, can you make me a graphic 432 pts by 597 pts?". Do they sell the points rulers at Office Depot now? just checking ;)
most annoying thing. Some documents I have open will be in inches (my preference as a product designer) and others will be in points. Even though when i open my preferences, it says general: inches. but surely, my transform tool stays in points. I can type my inch dimension with a " and it will convert it to points. so frustrating. this has been happening for years and finally i cannot take it anymore