731 results found

1. Shape Builder Crash

   When attempting to use shape builder tool and attempt to click on shape fails fill. An additional attempt to click and use the shape builder tool results in a crash. How do you fix this? I keep getting this crash 3 times a day.

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2. Make it usable on ipad - Draw is extremely inferior

   Adobe Draw is an inferior product to Illustrator. The promise of creating vector art and moving it to Illustrator only works about half the time and you do not have the ability to interact (select manipulate etc) individual objects. I am sure that it is complicated to make a desktop software work on an ipad but honestly, I am a bit confused as to why this does not exist. My computer has way less space than my ipad pro. It also allows me to plug a tablet in and use a stylus throughout illustrator to do whatever I want. I don't understand why this is not translateable to an app on the ipad where I use my stylus directly on the screen other than there is probably some money somewhere to be made by someone. Please make it easier for designers to use your products with the best tools on the market. Thanks.

   Adobe Draw is an inferior product to Illustrator. The promise of creating vector art and moving it to Illustrator only works about half the time and you do not have the ability to interact (select manipulate etc) individual objects. I am sure that it is complicated to make a desktop software work on an ipad but honestly, I am a bit confused as to why this does not exist. My computer has way less space than my ipad pro. It also allows me to plug a tablet in and use a stylus throughout illustrator to do whatever I want. I… more

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3. Minus Front - Incomplete Shapes

   This is an odd issue that is kind of hard to explain. Whenever I am using the minus front tool on some objects, the appearance doesn't end up quite right. For example, I subtracted these outlined text characters from a black background. The blue outlines show that they were subtracted correctly, but the white background showing through is cut off in the wrong spots?

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

4. Please bring the basic brush back.

   Please can you bring back basic brush where I can draw from the scratch without using the rounded paint brush? I used to to be able to do that.

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5. Illustrator cc2019(v23.0) テキストをアウトライン化すると元の位置からズレる

   テキストを効果→パスの変形→変形で回転したものを、アウトライン化すると元の位置からズレます。フォントのサイズが大きいほどズレが大きいようです。
   印刷会社へ入稿する際や、納品する場合も必ずアウトライン化したファイルを作成するので、このズレは致命的です。
   早急に改善していただきたいです。

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6. Object Resize & rotate function not working as of update on 06/9/19
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7. Can't resize text, objects, or images anymore using the selection tool

   When I click on any object, text, or image and try to resize it just by clicking and dragging the anchor points, it doesn't resize anymore like it used to. It just moves the object. This is on a Mac in Illustrator CC 2019 23.0.1

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8. Toggle selection/brush tool bug in new Illustrator update

   Selecting multiple objects no longer works with the latest update. Also cannot toggle between brush and select tool using command key. This is a bad problem. Please help.

   OS 10.14.5

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9. Brush Cursor - Art Pen Rotation

   I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

   "Hi !

   Today I downloaded the trial of PS CS5.

   I think its a really great step for digital painting and I love
   the new bristle and mixer brushes-

   But one thing really disappointed me. I´m using a Wacom Art Pen to control
   the angle of the brushes by the rotation of the pen.
   When I first tried a Bristle Brush, I was really happy that i was able to rotate
   the brush cursor with my pen.. but when i started painting, the brush stopped rotating
   and stayed in the initial direction.
   Even worse: The normal brushes are still as static as in the previous Photoshop versions.

   By not showing the rotation of the brush, it is really hard to set an precise brush stroke
   with the right angle.

   Am i missing something, it is a bug or is Adobe still planing not to change this disadvantage ?

   Best regards,
   Florian"

   I'll have someone describe the issue from 2010. 9 years later this issue still persists. I am having the exact same issue but instead of it not working in Photoshop (which is works perfectly fine in) I am having this issue in Illustrator.

   "Hi !

   Today I downloaded the trial of PS CS5.

   I think its a really great step for digital painting and I love
   the new bristle and mixer brushes-

   But one thing really disappointed me. I´m using a Wacom Art Pen to control
   the angle of the brushes by the rotation of the pen.
   When I first… more

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10. Problem with Direct Selection tool and scaling
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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

11. Stylus pen

    Illustrator Cc2019 crashes when using Lenovo Yoga Surface pen in a Touch mode.
    The surface pen is drawing in both Pen and Pencil tools but Illustrator crushes after a minute or two without an option of reporting.
    It takes 7/8 file openings to finish a tracing illustration.

    4 votes

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12. Lock/unlock width and height while scaling

    If I have a rectangle for example and I unlock the width and height so that I can change the values separately, If I change the width or height (size) the object transforms proportionally.

    Example:

    Object 500 H x 500 W px (locked):
    If I change H -50px I get 450 H x 450 W px.

    Problem

    Object 500 H x 500 W px (Unlocked):
    If I change H -50px I expected to get 450 H x 500 W px.
    But what I get is 450 H x 450 W px.

    4 votes

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

13. Curved Lines Unclear

    Any sort of curve that is drawn, imported, or even text is unclear? I have uninstalled and reinstalled and have no idea what is going on? See image below. Its not a fill or stroke setting. Anybody have any idea what the hell is going on? HELP

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14. Anchor Points Malfunctioning

    I regret to report that, after updating to Adobe Illustrator CC 2019 and upgrading my OS Mojave, the anchor points have become rather fickle, especially with the Direct Selection tool. The shape will look the same once drawn with the Pen Tool, and the anchor points will still be there, but they are invisible. They can still be tampered with, but after releasing the mouse they will disappear. The same issue applies to the rectangular grid tool. Anchor points can be edited and seen with the curvature tool; that is about the only way to do so without the anchor point disappearing after the mouse ceases hovering over the point.

    Another issue regards the Selection Tool. When I click an object, a rectangular box of my selected layer color appears around said object, but no outline appears around the object. For example, if I draw a spiral and select it, a box will appear around the spiral, but the spiral itself will not be outlined in my layer color.

    I would show you a screenshot of the issue, but Illustrator deselects before I can take a proper screenshot.

    I regret to report that, after updating to Adobe Illustrator CC 2019 and upgrading my OS Mojave, the anchor points have become rather fickle, especially with the Direct Selection tool. The shape will look the same once drawn with the Pen Tool, and the anchor points will still be there, but they are invisible. They can still be tampered with, but after releasing the mouse they will disappear. The same issue applies to the rectangular grid tool. Anchor points can be edited and seen with the curvature tool; that is about the only way to do so without the anchor… more

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15. "Apply gradient across stroke" shows terrible banding compared to a standard linear gradient

    When applying a gradient to a stroke with the "apply gradient across stroke" option selected, the resulting gradient is very poor quality, with lots of visible banding.

    In the attached image the top gradient is formed by feathering a rectangle with corner radius of 31.235 px by 20px. The quality is fine, although feathering makes specifying specific colours a hassle.

    The middle object is the same rectangle with a 40pt stroke, with a white-to-black gradient applied with "apply gradient across stroke" selected. The gradient is very uneven, showing clear banding.

    The bottom is a the same linear gradient applied as a fill over a 40px-tall rectangle. Its gradient is smooth without visible banding.

    The document is in RGB colour mode and all the colours in the document are specified as RGB black (#000000) or white (#FFFFFF). The screenshot is taken at 100% with pixel preview disabled. Enabling pixel preview makes the gradient quality even worse (see the second attachment).

    I would expect stroke gradients to look equally high quality as conventional gradients or as gradients formed by stacking a feathered shape over a background.

    When applying a gradient to a stroke with the "apply gradient across stroke" option selected, the resulting gradient is very poor quality, with lots of visible banding.

    In the attached image the top gradient is formed by feathering a rectangle with corner radius of 31.235 px by 20px. The quality is fine, although feathering makes specifying specific colours a hassle.

    The middle object is the same rectangle with a 40pt stroke, with a white-to-black gradient applied with "apply gradient across stroke" selected. The gradient is very uneven, showing clear banding.

    The bottom is a the same linear gradient applied as… more

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16. Can't put objects exactly in the middle of another object

    At first I thouht it was an alignment problem, then i looked up to help videos but none of them solves my problem. I want to put a figure for example a square, then I want to put another square to have the exact triangle of that square but it won't let me make another figure exactly in the middle, it always goes left or right but not center. Help please!!

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    3 votes

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

17. Can't add Anchor points

    I've been on all the forums and I've tried everything suggested.
    I can't add anchor points - I have a new MacBook Pro.

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18. handles

    1. Version 23.0.1
    2. I was working as usual but suddenly kept closing and running slowly. I had lost what I was doing once. Then opened up again and couldn't extend lines anymore, there wasn't centre handles nor white anchors in any object I draw.

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    3 votes

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19. Have to zoom a lot to reveal middle handles with small objects

    MacOS Mojave 10.14.2 (18C54) and Illustrator CC2019 23.0.1
    MBP 2018, i9, 32 Gb, Radeon Pro Vega 20, 4080 Mt

    It seems like Illustrator CC2019 has an issue with handles vanishing (at least on my system)
    If you have a long and narrow (either horizontally or vertically), or otherwise small object, you have to zoom very very close to reveal the middle handle. Makes changing lengths of said objects pretty hard when matching with other objects with, for example, snapping etc.

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20. crashing

    illustrator crashes every time i use the blob brush

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