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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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727 results found

  1. 1 vote

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    1 comment  ·  Tools  ·  Admin →
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  2. Tools Panel bug

    When I hover the mouse over the tools, a box opens to the right side but it is not showing the tool's features properly and is mixing with information about other tools. Please see the screenshot attached.

    2 votes

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  3. Problem with linked png files

    I opened a file I had last edited in January 2022 and it says there are a lot of missing files. Upon inspection it turns out only the png files are missing, jpegs are still linked. Now when I try to relink the missing files nothing happens. I'm taken back to the dialog box which said that the file is missing. There's no way for me to relink the pngs!

    OS: Mojave, 10.14.6
    Illustrator: 25.4.8

    2 votes

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    6 comments  ·  Tools  ·  Admin →
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  4. Pinch Zoom

    Pinch zoom stops working after using it a few times, using shortcuts on the keyboard sometimes resolves the issue but now the shortcut 'zoom out' seems to not be working either. Having to go to the tool bar to zoom in and out slows down a project a lot. Hopefully this will be resolved soon, I have updated to the newest illustrator version in hopes it would fix it but it seems it's only made it worse.

    Using MacBook Pro (2.6 GHz 6-Core Intel Core i7) IOS Ventura version 13.2
    Illustrator V. 27.2

    1 vote

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  5. Zooming is broken when in the middles of creating a path

    I am new to illustrator but have found that on mac if you use alt/option + scroll while using the curvature tool or pen tool, it wont zoom you immediately, it will do it afterwards. if you were to do it even a little bit it wouldn't happen until you are done with the stroke. once it activates its almost seizure inducing with how fast it zooms an unzooms. I don't know if this is a mac only issue or a software issue but it can not only be annoying but just outright time wasting. i use adobe illustrator version…

    1 vote

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  6. Eraser and smooth tools are not working

    The eraser and smooth tools are not working. When I select eraser, either nothing happens or it draws a black line where I try to erase.
    Nothing happens with the smooth tool. Also, there is no shortcut for the smooth tools.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  7. Direct Selection Tool not working

    I'm on a Macbook pro (macOS Big Sur version 11.7) using Adobe Illustrator 2023.
    When using the direct selection tool and clicking on an object or path, the anchors don't show up and the object/path does not look like it is selected. However, if I run my mouse around the edge of the object/path then the anchors will show up when the mouse is hovered above it and I can select the specific anchor. However the handles don't show up.
    What can I do to fix this?
    I've tried restarting my computer and resetting my preferences but the problem still…

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  8. Auswahlwerkzeug reagiert verzögert

    MacBook Pro M1 2021, 16GB MacOS Ventura 13.2.1
    Illustrator 2023

    Ich habe gerade erst begonnen mit Adobe Illustrator zu arbeiten und bin auf ein sehr nerviges Problem gestossen.

    Das Auswahlwerkzeug reagiert jedoch verzögert, teilweise mehrere Sekunden. Selbst bei ganz banalen Objekten wie einem Rechteck. Wenn ich ein Objekt nur Auswählen möchte, und ich den Cursor nach dem Klicken entferne, verschiebt es sich nach einer kleinen Verzögerung. Wenn ich ein Objekt verschieben möchte, muss ich erst die Verzögerung abwarten, bis es an meinem Cursor "klebt".
    Siehe Video.

    Alle anderen Funktionen laufen flüssig ab.

    Gibt es eine Einstellung oder so die ich…

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  9. Bug in pencil tool

    My Windows is 11 Pro, version 22H2. My PC is Dell and is only 1 week old. I installed Illustrator v. 27.3 and the mouse stays all the time on the pencil tool, I can't access any other tool. I uninstalled the program and reinstalled it but the problem persists.

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  10. Zooming manually (on trackpad) works on and off

    When I try to zoom in or out, it doesn't always work. I'm having this issue on Adobe XD in addition to Illustrator. I use my trackpad to zoom (scroll/pinch to zoom) and it works fine in all other software so I know it's not my computer.

    It started within the past year and has gotten worse. I'm not sure what causes the issue, sometimes it's like that when I open the app, or sometimes it just does it mid-work session. I was using Adobe XD yesterday and noticed that dragging in an image to the artboard made zooming possible…

    2 votes

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    1 comment  ·  Tools  ·  Admin →
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  11. Ctrl+click on a Gradient tool icon in a toolbar to reset gradient doesn’t work

    We were able to Ctrl+click the Gradient tool button to reset gradient to default black-and-white, as stated here: https://helpx.adobe.com/illustrator/using/default-keyboard-shortcuts.html
    Now only Ctrl-clicking the preview in Gradient panel works.

    10 votes

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    1 comment  ·  Tools  ·  Admin →
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  12. Undo after deleting a line created with the Pen tool freezes Illustrator

    OS: Windows 10 Enterprise
    AI Version: 25.4.1,
    Bug replicated with three different computers and instances of Illustrator, all same OS, same AI version, same freeze.

    I had a bunch more steps when I ran across this problem, but I was able to replicate it with much fewer steps like so:
    With the pen tool, draw a couple vertices.
    Delete the line you're making from the table of contents.
    Click on the canvas anywhere; the line reappears with a new vertex which you just made.
    Undo the vertex you just made (the first time I did it, it undid the pen…

    3 votes

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    2 comments  ·  Tools  ·  Admin →
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  13. Please Fix: Function "create outline" unpredictably results in pixel error

    Converting a path by the "create outline" function unpredictably results in pixel errors. See pictures:
    Pic1.: Path object in pixel preview. Position is correct.
    Pic2.: Result after applying "create outline" function.
    Position of outline path is wrong in fourth place after comma leading to a grey fragment. The only solution is to repair every outline in a very time consuming process. In my view is a critical error when trying to work pixel perfect. Please solve this issue!

    2 votes

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    9 comments  ·  Tools  ·  Admin →
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  14. Illustrator 26.3.1 Mac - Rulers Not Working Properly

    Rulers won't be set to Artboard Rulers. Option for Global Rulers is greyed out. Sometimes a glitch appears in the upper right corner of the ruler. See images for examples.

    2 votes

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    2 comments  ·  Tools  ·  Admin →
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  15. Difficulty selecting and moving objects

    This just started today. I am working on a Mac and using Illustrator 2023. I've closed the program and reopened it several times, checked other files I have as well and it's driving me CRAZY. I can't seem to select an object and drag to move it. The only way to select an object is to drag and draw a rectangle around the shape and even then I can't drag to move the object

    1 vote

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    0 comments  ·  Tools  ·  Admin →
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  16. 3D and Material

    Hi, I'm using Adobe CC with v 27.0.1 and i have a problem when i using 3D and Material... the design won't get the 3D, only show the line.

    File Attached. Thanks

    1 vote

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  17. Graph type tool crashes when selected.

    iMac Pro, Monterey, Illustrator 27.0.
    With a graph selected I click on the graph type in the contextual mouse menu (right click). Illustrator crashes.
    Same crashes on my MacBookPro latest Intel version running Ventura with Illustrator 27.0.
    BTW: give us a working graph tool, not this dinosaur from 1995.
    BTW2: Make Illustrator multi core.

    1 vote

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  18. Cannot exit presentation mode.

    Esc key is not working in presentation mode so I cannot exit from the presentation mode at all. I have to force quit the app every time.

    7 votes

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    3 comments  ·  Tools  ·  Admin →
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  19. Malwerkzeuge (Pinsel/Buntstift) übernehmen nicht die vorherigen Einstellungen

    Ich möchte mit dem Bunststift zeichnen und habe dabei die Kontur, die Farbe und das Profil eingestellt. Beim nächsten Strich werden diese Eigenschaften nicht übernommen. Ich muss jedes mal die Eigenschaften neu auswählen... das kann ja jetzt nicht sein? Das hat vorher einwandfrei funktioniert.
    Wäre sehr dankbar für eine Tipp/Lösung!

    1 vote

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    2 comments  ·  Tools  ·  Admin →
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  20. Round Corners prevent a narrow bar from transforming

    Please open the file attached.
    Make sure that you have Bounding Box on, and Scale Corners off.

    1. Select any one of the green bars.
    2. Try to make it shorter or longer, using bounding box (that is grab the center marker on the a short side) — works fine.
    3. Select the dark red long bar.
    4. Try to transform in the same manner — and fail. The bar gets only longer, and can't be made shorter (or shorter back).
    5. Make the red bar slightly wider or select the orange bar, it is a wider copy of the red one.
    6. Try to make…
    12 votes

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