Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
731 results found
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The pen tool isn't connecting anchor points on new shapes
When I try to create a new shape or path using the pen tool, it keeps creating single anchor points without linking them together. Is there a setting or something turned on that I'm not aware of, or is this a glitch? It's really impacting my work!
2 votes -
Image Trace script does not recognize uppercase JPG files, only lowercase jpg
Ai v 27.2 (64bit) Windows 10.
Image Trace Script is not recognizing uppercase JPG file extensions, only images with lowercase jpg extension.
I have not tried the same for PNG vs png to see if it is also not recognizing upper vs lower case extensions.
The folder of images I was testing has mixed case JPG/jpg extensions. These images had been created in Photoshop.2 votes -
Pinch Zoom
Pinch zoom stops working after using it a few times, using shortcuts on the keyboard sometimes resolves the issue but now the shortcut 'zoom out' seems to not be working either. Having to go to the tool bar to zoom in and out slows down a project a lot. Hopefully this will be resolved soon, I have updated to the newest illustrator version in hopes it would fix it but it seems it's only made it worse.
Using MacBook Pro (2.6 GHz 6-Core Intel Core i7) IOS Ventura version 13.2
Illustrator V. 27.21 vote -
Zooming is broken when in the middles of creating a path
I am new to illustrator but have found that on mac if you use alt/option + scroll while using the curvature tool or pen tool, it wont zoom you immediately, it will do it afterwards. if you were to do it even a little bit it wouldn't happen until you are done with the stroke. once it activates its almost seizure inducing with how fast it zooms an unzooms. I don't know if this is a mac only issue or a software issue but it can not only be annoying but just outright time wasting. i use adobe illustrator version…
1 vote -
Something changed with proportional/uniform scaling
Holding Shift key down to proportionally scale an object used to be more 'forgiving'. At some point, it became necessary to align the mouse push or pull perfectly on a 45 degree angle to constrain proportions. There used to be wider margins. It is harder to keep the mouse aligned with the 45 angle. It becomes necessary to look at the snap guide angle instead of the artwork.
4 votes -
Illustrator 2023 often force close when drawing with the pencil tool
Illustrator 2023 version 27.2 freezes when I try to draw using the pencil tool for about 5-10 minutes with a pen tablet, and then immediately force close itself. and this keeps repeating several times and I even tried restarting my PC, changing the graphics performance for the Illustrator app to "High Performance", updating the latest drivers and software. but the problem is still not resolved.
I really need your help for this issue so that it can be resolved quickly. very annoying when I'm working and suddenly force close by itself.
additional information I use hardware: CPU AMD Ryzen 5…
3 votes -
Direct Selection Tool not working
I'm on a Macbook pro (macOS Big Sur version 11.7) using Adobe Illustrator 2023.
When using the direct selection tool and clicking on an object or path, the anchors don't show up and the object/path does not look like it is selected. However, if I run my mouse around the edge of the object/path then the anchors will show up when the mouse is hovered above it and I can select the specific anchor. However the handles don't show up.
What can I do to fix this?
I've tried restarting my computer and resetting my preferences but the problem still…2 votes -
When N key is pressed to get the Pencil, it says "an unknown error occured"
I am in AI 27.0.1 on a 2021 MacBook Pro running Monterey. Each time I hit the N key to get the pencil, it says "an unknown error occurred." It doesn't crash, but I can't use the pencil.
6 votesThe problem got 'solved' by unplugging a Dell monitor connected to MacBook Pro. Changing the resolution also helps.
However, this is not a true solution, but a workaround. If you have this issue too — please vote and comment.
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Difficulty selecting and moving objects
This just started today. I am working on a Mac and using Illustrator 2023. I've closed the program and reopened it several times, checked other files I have as well and it's driving me CRAZY. I can't seem to select an object and drag to move it. The only way to select an object is to drag and draw a rectangle around the shape and even then I can't drag to move the object
1 vote -
3D and Material
Hi, I'm using Adobe CC with v 27.0.1 and i have a problem when i using 3D and Material... the design won't get the 3D, only show the line.
File Attached. Thanks
1 vote -
Small objects don’t have corner widgets displayed
Small objects don’t have corners widgets displayed.
Take a look at the test file with small 3 rectangles.
The largest one does have its widgets, but two smaller ones don’t.
Once you scale them up to 110%, the middle one now has them.
Another scaling up — all three now have them.Yes, these are very small, hardly larger than 1 pixel! But what a difference it makes for a user? None, really. Ai is capable to display all of them and allow tiny transformation, like this scaling up. Why does rounding some corners should be anything different?
7 votes -
Graph type tool crashes when selected.
iMac Pro, Monterey, Illustrator 27.0.
With a graph selected I click on the graph type in the contextual mouse menu (right click). Illustrator crashes.
Same crashes on my MacBookPro latest Intel version running Ventura with Illustrator 27.0.
BTW: give us a working graph tool, not this dinosaur from 1995.
BTW2: Make Illustrator multi core.1 vote -
Zooming manually (on trackpad) works on and off
When I try to zoom in or out, it doesn't always work. I'm having this issue on Adobe XD in addition to Illustrator. I use my trackpad to zoom (scroll/pinch to zoom) and it works fine in all other software so I know it's not my computer.
It started within the past year and has gotten worse. I'm not sure what causes the issue, sometimes it's like that when I open the app, or sometimes it just does it mid-work session. I was using Adobe XD yesterday and noticed that dragging in an image to the artboard made zooming possible…
2 votes -
Cursor won’t change when a tool is picked using keyboard shortcuts
Selected tool icons do not change when using keyboard shortcuts. For example: zooming in (Z) and then selecting Direct Selection (A) keeps the zoom icon, which is disconcerting to say the least. You're not sure you've selected the correct tool, or have to click the mouse to make sure (doing so resets the icon to the correct tool).
I've noticed it on 26.5. I rolled-back to 26.4.1 and experienced it there too. I'm running a new MacBook Pro (16-inch, 2021), Apple M1 Max chip 32 GB.
I've attached screenshots of various tools that fail to switch.
31 votes -
Cutting a line with Scissors tool then resizing it works wrong
1: Windows.
2: 2022 26.5.0.
3: Cutting a line using the Scissors tool then resizing it using the handles.
4: Expected to be able to grab the handle at the newly cut end and re-size the line from there accordingly. However as soon as I do this Illustrator reduces the size of the line by approx 50%, often meaning the handle that I have hold of is off the screen. Have to let go of handle, go and find it again and drag the line back to where it originally ended after being cut. Very annoying.6 votes -
Annoying Flickering Cursor when Photoshop is open
This is still an issue with the latest releases of Illustrator and Photoshop. We shouldn't have to close Photoshop to have the behavior disappear. See my screen capture today attached or on Box.com: https://nic.box.com/s/hemehrwzo9fm0ye3evst9ma41x908ipp
42 votes -
Problem with linked png files
I opened a file I had last edited in January 2022 and it says there are a lot of missing files. Upon inspection it turns out only the png files are missing, jpegs are still linked. Now when I try to relink the missing files nothing happens. I'm taken back to the dialog box which said that the file is missing. There's no way for me to relink the pngs!
OS: Mojave, 10.14.6
Illustrator: 25.4.82 votes -
Illustrator 26.3.1 Mac - Rulers Not Working Properly
Rulers won't be set to Artboard Rulers. Option for Global Rulers is greyed out. Sometimes a glitch appears in the upper right corner of the ruler. See images for examples.
2 votes -
Malwerkzeuge (Pinsel/Buntstift) übernehmen nicht die vorherigen Einstellungen
Ich möchte mit dem Bunststift zeichnen und habe dabei die Kontur, die Farbe und das Profil eingestellt. Beim nächsten Strich werden diese Eigenschaften nicht übernommen. Ich muss jedes mal die Eigenschaften neu auswählen... das kann ja jetzt nicht sein? Das hat vorher einwandfrei funktioniert.
Wäre sehr dankbar für eine Tipp/Lösung!1 voteThis can be toggled in the Appearance panel’s menu with the 'New Art Has Basic Appearance' option.
See the comments for details.
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Undo after deleting a line created with the Pen tool freezes Illustrator
OS: Windows 10 Enterprise
AI Version: 25.4.1,
Bug replicated with three different computers and instances of Illustrator, all same OS, same AI version, same freeze.I had a bunch more steps when I ran across this problem, but I was able to replicate it with much fewer steps like so:
With the pen tool, draw a couple vertices.
Delete the line you're making from the table of contents.
Click on the canvas anywhere; the line reappears with a new vertex which you just made.
Undo the vertex you just made (the first time I did it, it undid the pen…3 votes
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