Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
731 results found
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Why can't you make snap work again?
I work with die cuts and i need precision. Don't remember from which version but illutrator sucks at snapping now. I mean all shapes i make get 20.001 or 19.999 and try using compound, it doesn't work! You can't draw with precision anymore.
7 votes -
BUG - Offset path preview remains in artwork even after cancel or tick off preview
Hi. Since Illustrator 23 I have a very strange bug in the preview of offset path. When I select a shape and select offset path I get the dialog. In the dialog I can set the variables. if I then click ok all is well. But if I check preview I can see what the values I entered will do. So far so good. But then something strange happens. If I change a value I see the result in a preview, but I also see the first preview. The result is even added to the last preview path. And i…
7 votesI am happy to share that we have fixed this bug in our latest release – 24.2.0 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
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Sync with Adobe Draw
I am new to using Adobe Draw and sending the vectors direct to Illustrator.
Draw has a simple one click feature to send a vector to AI. Except that it doesn't work quite as it should. The project gets stuck in the cloud, I can see any drawing I create then send 'direct' in my Adobe.com assets > mobile creations. It doesn't push through to AI, which I have open while I'm working in Draw.
I have been through the support team, and have been advised the only solution is to send all my drawings through, then restart both devices,…
7 votes -
the selection tool keeps defaulting to the direct select tool
the selection tool keeps defaulting to the direct select tool
7 votes -
Scaling object(s) is causing the associated bounding box to become a shape ('expanded object' appears on the screen after scaling).
Seems to be occurring repeatedly - updated/reinstalled Illustrator 2019, which had received it for a short period, but now it has re-emerged. Driving me mad! Seems to occur more with smart guides and holding the shift key.
See attached for examples.
7 votesRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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7 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Guides dissapear when selected
In a new document (CC2019) with multiple artboards, the guides dissapear when I select them. They reappear when unselected.
7 votes -
Illustrator groups unintended objects, you can't ungroup unless you click on a certain object.
I've had this issue for years with various versions of Illustrator. Occasionally when grouping and ungrouping objects Illustrator will get stuck on a grouped object and then subsequently clicked objects with that object.
It's annoying because it creates unwanted group handles for the subsequent object you want to click or transform.
Over the years I've found that the only way to "ungroup" the unwanted group is trying to find and select one of the objects that is "causing" the unwanted grouping for lack of a better explanation.
Again, this is not a new bug. It's something that I've been dealing…
7 votesRequest to Contact Support ·AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
lease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer Singh -
Chart inaccuracies
The chart tool often creates inaccurately sized shapes. This is especially noticeable in pie charts.
7 votes -
A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines.
A tool blob brush is working only for a few lines and then (without any error message) it stops drawing the lines. Changing the tool for another and back to blob brush doesn't help.
I've reinstalled the whole application but still the same issue.
Windows 10.7 votes -
Black boxes appear on top of anything I draw with the pen tool
If I try to draw something with the pen tool a black box will cover it, while I can still draw what I want, I can't see what i'm doing which makes it very difficult.
I've updated illustrator, my laptop, and tried new documents but nothing will change it.7 votes -
Smooth Anchor Bug
Shapes created with the Blob brush, and then simplified with the simplify path tool are creating some weird smooth anchors that look like corner anchors based on the handle locations and line angles exiting the anchor. But when you grab a handle, they snap together or straight, changing the curve shape in an unintended and undesirable way without warning. Very frustration and time consuming to correct.
7 votes -
center Resize handles disappear when setting guides from the rulers
When setting a guide by dragging from the ruler, the center resize handles of a selected object (the handle it is directly in the middle of a selected object) disappear. A short cut i used to use often is if i wanted to find a centerline of something, i would create a temporary square between two points, then drop a guide at the center where the resize handle is because i know that is the center of the two points.
7 votes -
Dimensions get expanded when moved, with or without related objects
I can somewhat understand dimension object get expanded when they are moved away from the measured object... although this should not happen.
But why the dimension objects get expanded when they are moved WITH the measured object? What, Ai can’t distinguish moving form other transformation? What if need to move my artwork to just insert something else — what, this makes all of my dimensions instantly dead?
Don’t expand dimensions until a user has an clear intention to do it!
6 votes -
Dimension Tool Options dialog always uses points for Offset and Extension fields, even though document units differ
Dimension Tool Options respect my chosen Type and Stroke units, but ignore General units, when I open Options dialog or Properties.
If I choose, say, millimeters for my document, I want to define offsets end extensions in millimeters as well, not points.
Does not help if I set these in Document Setup as well.
Please make these consistent!6 votes -
Width tool started work weird after update 27.9
After this update, width tool on closed shapes instead of acting like they are shapes with continuous edges, it cuts the width at a point.
I use width tool a lot and this is problematic.
Oh and in some cases width point not showing.
6 votesThe bug is fixed in the latest public release 28.0.
Please check and reply back if it now works as expected.
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When N key is pressed to get the Pencil, it says "an unknown error occured"
I am in AI 27.0.1 on a 2021 MacBook Pro running Monterey. Each time I hit the N key to get the pencil, it says "an unknown error occurred." It doesn't crash, but I can't use the pencil.
6 votesThe problem got 'solved' by unplugging a Dell monitor connected to MacBook Pro. Changing the resolution also helps.
However, this is not a true solution, but a workaround. If you have this issue too — please vote and comment.
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Cutting a line with Scissors tool then resizing it works wrong
1: Windows.
2: 2022 26.5.0.
3: Cutting a line using the Scissors tool then resizing it using the handles.
4: Expected to be able to grab the handle at the newly cut end and re-size the line from there accordingly. However as soon as I do this Illustrator reduces the size of the line by approx 50%, often meaning the handle that I have hold of is off the screen. Have to let go of handle, go and find it again and drag the line back to where it originally ended after being cut. Very annoying.6 votes -
Scale or rotate when using preview does not work
When scaling any object in Illustrator 2019 when using the preview checkbox the scale percentage is immediately applied to the object. So, for instance, if I enter 110% and decide that is not enough, I enter 115%. The object is actually transformed 100% AND 115%! If I press cancel, the two transformations are applied to the object, and I need to click undo twice to get back to the original.
This happens for the rotate, reflect, and shear tools too.
6 votes -
Image Trace disappears when I click Advanced Options
Adobe Illustrator CC2018
Image Trace disappears when I click Advanced Options.
Need to remedy this asap. tried updating and closing all other apps before starting...6 votes
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