731 results found

1. Illustrator not responding after scaling

   Every time while I use transforming tool it happened! I've to save and close the file.
   System info:
   iMac 27 inch I5 late 2013 - 32gb ram
   Ai CC 2018
   OS High Sierra

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2. Inconsistent line thickness with Surface pen + touch zoom

   Drawing pressure sensitive lines with the Paintbrush Tool using the Surface pen, on a Surface Pro 4, will result in line thickness inconsistent with the preview shown while drawing. See the attached video for a easy visual reference.

   System information:

   Surface Pro 4 + Surface pen that comes with the device (not the new one sold separately)
   Windows 10 1803 (17134.648)
   Illustrator CC 2019 (23.0.2)

   Steps to reproduce:

   1. Open Illustrator a Surface Pro device for this test
   2. Create a new document
   3. Select the Paintbrush Tool, then select the Touch Calligraphic Brush
   4. With the Surface pen, draw a line with variable pressure
   5. Notice the line preview during drawing and the finished line after lifting the pen are identical
   6. Pinch to zoom on the screen with your fingers, all the way up to 500% so the issue is easily noticeable
   7. Draw another line with the Surface pen, vary pressure during the drawing
   8. Notice the line thickness during the preview is rather thin, but once you lift the pen the final line is actually much thicker!
   9. Switch to the Selection Tool and then switch back to the Paintbrush Tool
   10. Draw another pressure variable line, thickness will now works as expected

   This issue is related to the method of zooming, let's continue from above:

   1. Create a new document
   2. Draw a pressure variable line with the pen, thickness works as expected
   3. Use the zoom dropdown menu at the bottom left of the Illustrator window, set it to 600%
   4. Draw a pressure variable line with the pen, thickness issue just like with pinch to zoom above
   5. Switching back and forward between the Selection Tool and Paintbrush Tool makes it works as expected again

   Ok, so far so good, the zoom is causing this issue. But there's one more use case that breaks this causality. Let's do it:

   1. Create a new document
   2. Draw a pressure variable line with the pen, thickness works as expected
   3. Zoom in only using the CTRL & + keyboard shortcut instead
   4. Draw a pressure variable line with the pen, thickness works as expected instead of displaying the bug mentioned in the other situations!

   Hope this helps you track the bug and fix it quickly. Any questions just let me know and I'll try to help.
   Thanks!

   Drawing pressure sensitive lines with the Paintbrush Tool using the Surface pen, on a Surface Pro 4, will result in line thickness inconsistent with the preview shown while drawing. See the attached video for a easy visual reference.

   System information:

   Surface Pro 4 + Surface pen that comes with the device (not the new one sold separately)
   Windows 10 1803 (17134.648)
   Illustrator CC 2019 (23.0.2)

   Steps to reproduce:

   1. Open Illustrator a Surface Pro device for this test
   2. Create a new document
   3. Select the Paintbrush Tool, then select the Touch Calligraphic Brush
   4. With the Surface pen, draw a line with variable… more

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3. Selection tool and undo

   Selection tool does not work properly. It selects the total anchor points of an object, however it does not behave as the Direct Selection Tool, it only allows to move the object. It does not allow to resize. a single or multiple objects selected.

   Doing undo (cmd + z) Illustrator often deletes more than one step and resets the document close to its original/previously saved version.

   Illustrator version: 23.0.3
   OS: Mac OS Mojave 10.14.4

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4. Image Trace Creates a white border after trace

   High fidelity image trace in Illustrator 2019 for Mac will add a white border and round the corners. This doesn't seem to be an issue with the PC version of Illustrator (at least for the white border, it will still round the corners).

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5. anchor point tool

   Anchor point tool does not allow me to bend the straight line by dragging the path to convert it to curve. is this a bug?

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   Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

6. Increase size of anchor points / handles

   Anchor points and handles are hard to grab.
   On denser displays the problem is amplified.
   Hard to grab using stylus.

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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

7. Surface pro (2017) pen pressure problem

   Hello everyone!

   I don't Know if this is a bug, a missing driver or miscalibration, but I have a problem with the surface pro (2017) and the Adobe Illustrator paintbrush tool not working well together. I have the newest model of the surface pen, but the lines I draw with the paintbrush tool are not able to taper to a sharp edge even if I start with really low pressure and lift the pen carefully at the end. It always leaves this rounded edge.

   This video demonstrates my problem: https://www.youtube.com/watch?v=95JQRwbsGD8

   I have also attached two screenshots: first being a screenshot of the lines i drew on my surface pro (2017) and the pen; and the second being a screenshot of the lines I did on my desktop computer using a Wacom Intuos pro. these were drawn with the same exact brush and using the same hand movement, however you can clearly see that the Surface Pro is not able to produce as thin lines.

   I have tried to change the pen pressure curves to combat this but it doesn't help. What it feels like is that when you press very lightly with the pen, the line jumps straight to this medium thickness instead of being really thin at first. Also the line keeps the same thickness until I exceed a certain pressure threshold. The line starts drawing pretty much when I feel like it should, it just jumps straight to thicker line and stays that way for a bit even if i change the pressure slightly. This can be most clearly seen in the middle lines of the screenshots I attached: the first one (Surface Pro) has no variation in the line weights of the lines it produced from my very light, barely-touching-the-tablet type of line, but the second (Intuos Pro) was able to pick up on the line weight variation on those lines.

   I have installed the newest firmware and driver update already from: https://www.microsoft.com/en-us/download/details.aspx?id=55484

   I should also mention that with Photoshop I am able to produce very thin lines, so the pressure sensitivity works well in there.

   I would be really grateful if a solution could be found to this problem! Inking with vector lines was something I was looking forward to when buying this device, but now I feel like I am handicapped when using Illustrator on my Surface Pro.

   Hello everyone!

   I don't Know if this is a bug, a missing driver or miscalibration, but I have a problem with the surface pro (2017) and the Adobe Illustrator paintbrush tool not working well together. I have the newest model of the surface pen, but the lines I draw with the paintbrush tool are not able to taper to a sharp edge even if I start with really low pressure and lift the pen carefully at the end. It always leaves this rounded edge.

   This video demonstrates my problem: https://www.youtube.com/watch?v=95JQRwbsGD8

   I have also attached two screenshots: first being a screenshot… more

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8. Transform Each object in an isolated group transform the group instead

   Select all objects in a Group and Transform Each will Transform each object WHILE ALSO TRANSFORMING THE WHOLE GROUP TOWARDS IT'S CENTRAL POINT. This directly contradicts the conventional meaning of "Transform Each".
   The workaround is to deselect one of the objects in the Group, which is why this is a Bug- the workaround is a kludge fix.

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9. Pen tool rapidly changes to selection tool arrow glitch

   Pen tool rapidly changes to selection tool arrow when I move the cursor. OS 10.14.3 / Ai CC 23.0.2. On wacom tablet. The pen tool icon changes every micro-second to the selection tool icon and back again. Very hard to work this way. If I more my stylus even a tiny bit it happens. I have the pen tool selected in the toolbox.

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   Resolved (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

   Happy to hear that it got resolved for you, if still you encounter this issue again then please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Thanks & Regards,
   Raghuveer Singh

10. Distorted dashes at small sizes

    OS: Windows 10
    Adobe Illustrator 23.0.1

    When creating dashed lines at small sizes, the lines are distorted. See attached image - weight is .1mm, dash size is .1mm. The line is perfectly straight, the profile is uniform and the "Preserve exact" option is enabled.

    The type and amount of distortion seems to vary depending on the line's position in the document as well. Moving the pictured line 2 mm to the right means the distortion is suddenly vertical rather than horizontal.

    This is of course not a major issue as long as the illustration is only meant to be viewed in its original size - but this defeats one of the purposes of using vectors, as the illustration should be scalable to any size without significant distortion.

    OS: Windows 10
    Adobe Illustrator 23.0.1

    When creating dashed lines at small sizes, the lines are distorted. See attached image - weight is .1mm, dash size is .1mm. The line is perfectly straight, the profile is uniform and the "Preserve exact" option is enabled.

    The type and amount of distortion seems to vary depending on the line's position in the document as well. Moving the pictured line 2 mm to the right means the distortion is suddenly vertical rather than horizontal.

    This is of course not a major issue as long as the illustration is only meant to be viewed… more

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11. Gradient tool slider bug

    When I select a shape, or multiple shapes and add a gradient, ever since updating to CC 2019, I do not get an adjustment slider in the shape. Am I doing it wrong? Where did the slider go? Help!

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12. Selecting pen lines (vectors) & anchor points is really hard after updating to newest version of CC 2019.

    I recently updated my OS to Sierra & with that my CC updated to 2019 23.0.2. Ever since, it takes several tries to select a line or an anchor point using the direct select or group select tool & to remove points using the Add/delete anchor tools. The scissors tool also can't seem to find the line to create a point either. It is extremely frustrating & slows down drawing a lot! It seems like the lines/points that we are looking at, are not in the same place code-wise maybe? Something is not lining up. PLEASE fix quickly!

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

13. Brush won't change to basic

    When drawing in cc 2018 on macOS High Sierra version 10.13.4. Program will not allow me to select basic brush. it defaults to 3pt round or a bristle brush. If I delete that brush it won't allow to draw anything. Need to restart and still won't allow me to select basic brush.

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    Request to Contact Support  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards,
    Raghuveer Singh

14. Selection tool automatically nudging object when clicked.

    When (v) or (a) are used and a vector line or object are clicked on with the mouse, the object automatically jumps/nudges right. Multiple clicks produces multiple jumps/nudges.
    The problem will stop for a period of time after reboot but begins again.

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15. use the key stroke spacebar/command for the mag

    It keeps changing my ability to use the key stroke spacebar/command for the mag! I don't have time to **** around with this. Please stop changing things .

    2 votes

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16. clipping mask bug - direct selection tool and smart guides see objects in and outside of mask

    There is a bug (from maybe several versions back now) in which the direct selection tool sees and selects objects (and points) inside and outside of the clipping mask. The behavior In previous versions worked correctly (the direct selection tool only selected points on the clipping mask, not any of the inside contents). In the attached screenshot, you can see both the current bug and the previous expected behavior.

    There is a second similar bug: With smart guides turned on, the select tool also sees individual items inside the mask (even though when then clicking it only selects the mask). This behavior is also not desirable as it makes selecting objects really tricky.

    To summarize, the Direct Selection Tool should only be able to select a mask's points and not the objects inside the mask.

    There is a bug (from maybe several versions back now) in which the direct selection tool sees and selects objects (and points) inside and outside of the clipping mask. The behavior In previous versions worked correctly (the direct selection tool only selected points on the clipping mask, not any of the inside contents). In the attached screenshot, you can see both the current bug and the previous expected behavior.

    There is a second similar bug: With smart guides turned on, the select tool also sees individual items inside the mask (even though when then clicking it only selects the mask).… more

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17. Unable to select individual anchor point to move

    I was trying to fill a shape with an object but can't select and move individual points to create the custom shape i'm looking to make. It just moves everything even if I have the other layers locked

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18. illustrator CC 2019 selection by path only broken with symbols

    1. In Prefs>Selection and Anchor Display check Object Selection by Path Only.
    2. Drag a symbol from the symbol pane onto the artboard. 2a. It needs to be one with a filled area.
    3. Choose the pen tool.
    4. Draw an unfilled, stroked path with an anchor point that is on top of a filled area of the symbol.
    5. Choose the Direct Selection Tool.
    6. Drag over the anchor point, making sure not to drag over any paths, just a filled area. Alternately, drag over a filled part of a symbol even without a path on top.
    7. Notice that the symbol becomes selected. It should not select the symbol. This is not how it worked in 2018 or previous versions. Also works correctly in CS6.

    1. In Prefs>Selection and Anchor Display check Object Selection by Path Only.
    2. Drag a symbol from the symbol pane onto the artboard. 2a. It needs to be one with a filled area.
    3. Choose the pen tool.
    4. Draw an unfilled, stroked path with an anchor point that is on top of a filled area of the symbol.
    5. Choose the Direct Selection Tool.
    6. Drag over the anchor point, making sure not to drag over any paths, just a filled area. Alternately, drag over a filled part of a symbol even without a path on top.
    7. Notice that the symbol becomes selected. It should… more
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19. "Envelope distort > Make with top object" is warping/distorting text.

    I've seen this issue in a lot of online forums, but found no answer. I'm using the CC trial version, fairly new to Illustrator.

    Online tutorials show users creating a shape > typing text > converting text to outline > move shape to front > selecting shape and text > Object > Envelope Distort > Make with Top Object. It shapes the text perfectly to shape, without distorting the font or curving the letters.

    But when I follow these steps, but my text always comes out wavy and distorted within the shape. I've tried Envelope Options and deselecting "Distort Appearance" but this does nothing.

    I'm not really advanced enough to use the "Make with Mesh" option/workaround for filling shapes w/ text -- most people recommend this workaround but I'd love to be able to do what videos like this show: https://www.youtube.com/watch?v=9KPHYfDVq_0

    Why won't "Make from Top Object" work for me? So frustrating, seems pretty basic, according to many videos. But many people also seem to have this problem. Is it just a bug?

    Adobe: Please fix this issue!!!

    Any help on this would be appreciated.

    I've seen this issue in a lot of online forums, but found no answer. I'm using the CC trial version, fairly new to Illustrator.

    Online tutorials show users creating a shape > typing text > converting text to outline > move shape to front > selecting shape and text > Object > Envelope Distort > Make with Top Object. It shapes the text perfectly to shape, without distorting the font or curving the letters.

    But when I follow these steps, but my text always comes out wavy and distorted within the shape. I've tried Envelope Options and deselecting "Distort Appearance"… more

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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Dégradé de forme libre / Freeform Lines / bug

    Bonjour, j'utilise le nouvelle outil dégradé de forme libre avec plaisir. Cependant, je rencontre un problème récurrent : lorsque je sélectionne un objet contenant un dégradé de forme libre contenant 4 points et 2 couleurs, l'un des points disparait systématiquement. J'ai vérifié si l'un des points étaient en dehors de l'objet, ce n'est pas le cas. Je rencontre ce problème sur plusieurs objet, dans des documents différents. Est-ce un bug ? Avez-vous une solution à ce problème ? Merci

    MacOs Mojave 10.14.3
    Illustrator CC 2019

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