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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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727 results found

  1. Please Fix: Function "create outline" unpredictably results in pixel error

    Converting a path by the "create outline" function unpredictably results in pixel errors. See pictures:
    Pic1.: Path object in pixel preview. Position is correct.
    Pic2.: Result after applying "create outline" function.
    Position of outline path is wrong in fourth place after comma leading to a grey fragment. The only solution is to repair every outline in a very time consuming process. In my view is a critical error when trying to work pixel perfect. Please solve this issue!

    2 votes

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    9 comments  ·  Tools  ·  Admin →
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  2. Select tool

    Whenever I form a shape with the Rectangle Tool, the Select Tool won't provide the option to resize the selected shape.

    2 votes

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  3. "Corner" anchor points become smooth when joining active Curvature Tool line

    Create a line that contains a corner (any tool).
    Begin drawing a second line with the Curvature Tool.
    As part of your new Curvature Tool line, click either end of the first line.

    This causes a conversion of corner points to smooth points.

    I posted this issue on stack exchange (see link below) and was told this was a bug. It certainly wouldn't make sense as a feature, so that seems like a legitimate conclusion.

    https://graphicdesign.stackexchange.com/questions/156115/curvature-tool-questions

    3 votes

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  4. Mising Anchor Points not sure why

    I am running the latest version of Illustrator CC from my Windows 10 PC. It is a project that I have been working on, both my computer and on my Ipad. I don't know if it is that I recently added materials from Substance on the computer, used the 3D options, then went to make changes on the Ipad later on, but now opening the document on the computer again, I am not getting any anchor points when using the direct selection tool. I checked all my preferences, then I opened a file saved to my computer, and the anchor…

    3 votes

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  5. Cannot exit presentation mode.

    Esc key is not working in presentation mode so I cannot exit from the presentation mode at all. I have to force quit the app every time.

    7 votes

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    3 comments  ·  Tools  ·  Admin →
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  6. Can't activate polygon tool from extended tool menu

    polygon tool can be activated from toolbar button by clicking and holding until the menu appears (see pic 1), but NOT from the entended toolbar menu (the ... button, see pic 2).

    I am running Illustrator CC v 26.0.3 on Win 10 Home 21H1

    4 votes

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  7. Illustrator crashes everytime I try to edit a graph

    First the graph tool was working perfectly, I made an area graph. But now after making some changes in colors and fonts in the graph, Illustrator is consistently crashing everytime I hit "Type" to edit it. How can I solve this?

    4 votes

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    2 comments  ·  Tools  ·  Admin →
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    Hi All,


    Thanks for reporting a crash you faced in Illustrator.

    Based on your report, Illustrator is crashing when you are trying to edit a graph.

    Can you please help us with a sample AI file and steps you follow to get this crash? It would help if you could share a sample video of the crash as well. This will help us to reproduce it in-house and fix it.


    With Best Regards,

    Aishwarya G Gadodia

    Illustrator Team

  8. Eyedropper not working.

    Eyedropper is not working. I'm trying to copy text attributes and stroke attributes and it copies the white from the artboard.

    OS: Monterey 12.1
    Illustrator 2022 26.0.3
    Using eyedropper to copy stroke (weight and dashed stroke) and text attributes (typeface and color) and doesn't respond
    Doesn't copy the actual attributes of the stroke, it copies the white color of the artboard or grey that I don't know where ir came from. When eyedropping text it copies only the color but not the type properties.
    I'm an experienced Illustrator user, I've been using it since 1998 and this never happened to…

    4 votes

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  9. Wacom Eraser not working on Illustrator

    I'm using MacOS Monterey 12.1, and Illustrator 2022 (26.0.2), both recently updated, and for some reason the eraser tip of my Cintiq 13 HD stopped acting like an eraser and it does the same as the pen tip. I tried resetting the settings for both Illustrator and the tablet, but the problem persists.
    For some reason this is not happening on Photoshop, the eraser works as usual.
    Does anyone know how to fix this?

    1 vote

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  10. Windows版Illustratorで図形を描画すると、マウスカーソルの移動に沿って大量に生成される

    OS : Windows 10
    CPU : Core i5-9300H
    GPU : Geforce RTX 2060
    Illustrator : 26.0.2

    Windows版Illustratorで図形を描画する際に、マウスカーソルの移動に沿って図形が大量に生成されてしまいます。

    PC起動直後にIllustratorのみ起動している状態では発生しないことは確認できていますが、上記のバグが発生するタイミングはまちまちであり、どういった条件で発生するかの特定は難しいです。

    以下のフォーラムで報告されている現象と同様です。
    https://community.adobe.com/t5/illustrator%E3%83%95%E3%82%A9%E3%83%BC%E3%83%A9%E3%83%A0-discussions/%E9%95%B7%E6%96%B9%E5%BD%A2%E3%83%84%E3%83%BC%E3%83%AB%E3%81%AA%E3%81%A9%E3%81%AE%E5%9B%B3%E5%BD%A2%E3%83%84%E3%83%BC%E3%83%AB%E3%81%A7%E3%83%89%E3%83%A9%E3%83%83%E3%82%B0%E3%81%99%E3%82%8B%E3%81%A8%E8%BB%8C%E8%B7%A1%E3%81%AB%E6%B2%BF%E3%81%A3%E3%81%A6%E5%A4%A7%E9%87%8F%E3%81%AE%E5%9B%B3%E5%BD%A2%E3%81%8C%E5%87%BA%E6%9D%A5%E3%82%8B/m-p/8631161?profile.language=ja

    4 votes

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    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた現象ですが、ご使用のマシン環境に依存した問題と思われます。

    お手数をおかけいたしますが、カスタマーサポートにお問い合わせください。

    よろしくお願いいたします。

    Illustrator チーム

  11. 複数レイヤーの要素に対して同時に「パスの自由変形」を行うとレイヤーから要素が消えてしまう / Free Transform in distort mode forces objects from different layers to move into the top one

    環境
    OS: Windows10
    AI version 24.1.1(2020)および26.0.2(2022)

    再現手順
    1.複数のレイヤーにある複数の要素を同時に選択
    2.[自由変形ツール]→[パスの自由変形]で、ガイドのコーナーをドラッグし要素を変形する

    期待する結果
    変形前の元レイヤーに変形後も同様の構成で要素が残る(グループ化しない)version 23(2019)以前の挙動

    実際の結果
    上のレイヤーに要素がグループ化され、他のレイヤーから選択した要素が消えてしまう

    要望
    レイヤー構成を変えずにパスの自由変形で複数レイヤーにわたる要素を調整する必要があります。
    複数レイヤーの要素が選択されている場合は、グループ化せずに元のレイヤーに要素が残るように修正をお願いいたします。

    4 votes

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  12. デザインが表示されなくなる

    環境: M1 Mac mini OS 12.1 / Illustrator 26.0.2

    ピクセルビューにして300%以上ズームするとなにも表示されなくなる。また、比較的パスやオブジェクトが多いデータについては100%時でもなにも表示されなくなってしまう。CS6ではちゃんと表示されます。GPUにしてもCPUレンダリングでも結果は同じです。

    1 vote

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    Illustrator 製品版フィードバックへのご協力ありがとうございます。

    ご報告いただいた現象ですが、最新版「ver.26.2.1」でも再現できませんでした。

    ご使用のマシンが「macOS 12.1」ということですが、現時点では Illustrator はサポート対象外となっておりますので、ご了承ください。

    いったんこちらのレポートは対応完了とさせていただきます。

    よろしくお願いいたします。

    Illustrator チーム


  13. Adobe Illustrator Online Preview Bugs

    Hi, I've been facing some problems with the feature that allows to other people preview the file on the web without Adobe. It's an important feature to my company since they can comment and review my work, yet there seems to have lots of problems in the formating. The first 2 images are from the Adobe Illustrator and the other 2 are from the online preview:

    4 votes

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  14. Round Corners prevent a narrow bar from transforming

    Please open the file attached.
    Make sure that you have Bounding Box on, and Scale Corners off.

    1. Select any one of the green bars.
    2. Try to make it shorter or longer, using bounding box (that is grab the center marker on the a short side) — works fine.
    3. Select the dark red long bar.
    4. Try to transform in the same manner — and fail. The bar gets only longer, and can't be made shorter (or shorter back).
    5. Make the red bar slightly wider or select the orange bar, it is a wider copy of the red one.
    6. Try to make…
    12 votes

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  15. Data merge doesnt allow data field names that start with a number

    Variables panel > Data merge doesnt allow data field names that start with a number and the help site doesnt say this is an issue.

    Please update the website to explain data field names can't start with a number.

    https://helpx.adobe.com/illustrator/using/data-driven-graphics-templates-variables.html

    2 votes

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  16. Moving rotation anchor sticks to cursor - Pen tablet

    Windows 10 64bit.

    For literally years now, when you use a wacom pen, hold alt to move to the position of an object's rotation anchor, it sticks the anchor to the cursor and there's no way of detaching it unless you minimise and reopen the software.

    This has been a problem for more versions than I can count. (We're talking in excess of five years, probably more?) It's happened on different machines and different pen tablets so it's a software problem. Oh how I'd love it to be actually fixed one day!

    2 votes

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  17. Resizing from centre - Pen tablet sticking

    Windows 10 64bit,

    Just updated to 26.0.1 and when you resize from the centre of an object (holding alt) with a pen tablet, the object sticks to the cursor for a tiny bit. I.e it used to leave the shape resized when you lift the pen off the tablet. Now it attaches and keeps resizing as you move the pen away. It's made resizing things accurately impossible.

    It doesn't do it with regular resizing from one corner, so it's something bound to the "alt".

    Updated the Wacom drivers and no difference.

    1 vote

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  18. Transform Each panel calculating center point differently than rotate tool for arrowheads AI 26.0.1

    Lines with arrowheads are rotated off center when using Transform Each as opposed to rotating each separately using the rotate tool. The first screenshot shows the initial position. The next shows the position after using Transform Each. The next two show individual transforms of the objects in question.

    2 votes

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  19. Tool menu doesn't open correctly.

    This is what Illustrator 2020 looks like after I upgraded to Monterey. Everything is super glitchy. Please update Illustrator.

    1 vote

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  20. Direct Selection Tool no longer working as usual

    When using the Direct Selection Tool to make a selection within another object via click and drag, the tool automatically selects the outer object, regardless of its fill setting.

    In previous versions of Illustrator, it would not select such an object if it had no fill, which made it easy to select multiple paths and points that were contained within an object with a simple click and drag gesture. Now, this is rendered impossible and makes the tool much more tedious to use.

    This absolutely needs to be fixed!

    3 votes

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