1117 results found

1. text deleted and exporting empty

   This happened some time ago but this time I need and explanation from Adobe. I exported this file yesterday and it worked perfectly. I opened today and some text is removed as you see in the image.
   When you export to PDF, some pages (that look ok, just with removed text on Ilustrator) look completely empty, other pages hace some elements missing.
   When you try and save the ilustrator file it shows the error you see.

   I cannot share the ilustrator file since its sensitive infomation but sent screenshot. If someone from Adobe send me an email to marcos@mercadoglobal.org to deal with it I can share the file.

   I cannot spend the time to rebuild these files from scratch.

   Any idea what can cause suddenly to break my .AI file?

   This happened some time ago but this time I need and explanation from Adobe. I exported this file yesterday and it worked perfectly. I opened today and some text is removed as you see in the image.
   When you export to PDF, some pages (that look ok, just with removed text on Ilustrator) look completely empty, other pages hace some elements missing.
   When you try and save the ilustrator file it shows the error you see.

   I cannot share the ilustrator file since its sensitive infomation but sent screenshot. If someone from Adobe send me an email to marcos@mercadoglobal.org to… more

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2. AIC Autosave Automatically Disabled Itself

   AIC files autosave in Illustrator 28.7.1 for Mac Desktop is not working half the time. Some files it autosaves and others (usually the very large ones) don't. This hasn't been an issue before the latest release that I can see.

   If autosave isn't working a prompt letting me know would be great. Also, a repeating prompt if I haven't saved in a while would be an added bonus.

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3. Illustrator's Extended Artboard scaling PDFs down 10% (normal), but ALSO changing resolution of placed raster images. (not normal)

   I work with people providing oversized graphics for convention displays. The new extended artboard is welcome, and people are using it, and when they export to PDF for print, the giant dimensions gets scaled down to 10% so it's compatible with older PDF versions. And then the printer can just scale 1000% to make the layout its normal size. While this is awkward, it's fine and can work.

   But what I discovered today is that scaling down to 10% changes the resolution of placed raster images. So, when that file gets scaled up 1000% any placed images are a lower resolution than the original.

   In this screenshot, the left image is an extended artboard layout PDF opened directly in Illustrator, it shows up at it's intended size. The image on the right is the EXACT same file placed/linked/embedded right next to itself. It places at the 10% size and then I scale it 1000% to match the correct size. The problem is that the photo of the wall in the layout is lower resolution in the scaled image. And if I were to zoom in, there isn't any pixelation in the left image, but there is noticeable pixelation in the right image.

   This can't happen, it can ***** up a lot of prints where the original file is designed and saved sharp and high-res, but the print is pixelated. Scaling down art is a sad workaround to make things backward compatible, but if it has to be that way, then resolution/dimensions need to be scaled proportionally so that nothing changes when things are scaled back up. In my screenshots, the info window should be exactly the same between both of the layouts since they are the exact same file.

   Unless I'm missing something or doing something wrong on my end, but to me, if I place an automatically scaled-down PDF, and scale it back up to its original size, everything should match exactly to the original.

   I work with people providing oversized graphics for convention displays. The new extended artboard is welcome, and people are using it, and when they export to PDF for print, the giant dimensions gets scaled down to 10% so it's compatible with older PDF versions. And then the printer can just scale 1000% to make the layout its normal size. While this is awkward, it's fine and can work.

   But what I discovered today is that scaling down to 10% changes the resolution of placed raster images. So, when that file gets scaled up 1000% any placed images are a lower… more

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4. 「Illustratorの編集機能を保持」の不具合？ / trouble of "preserve illustrator editing capabilities"

   １．OS / version
   OS: Windows 10 Pro
   version: 28.0 (64bit)

   ２． 問題が発生したときに実行していた手順
   Steps taken when the problem occurred

   (1) ファイル編集
   Edit file
   (2)「別名で保存」（ファイルの種類：svg）
   "Save As" (file type: svg)
   (3)「svgオプション」で「Illustratorの編集機能を保持」を選択
   Select "preserve illustrator editing capabilities" in "svg Options"
   (4) Illustratorを閉じる
   Close Illustrator
   (5) 同じファイルをIllustratorで開き、編集
   Open the same file in Illustrator and edit
   (6)「保存」（上書き）
   "Save" (overwrite)
   (7) Illustratorを閉じる
   Close Illustrator
   (8) 同じファイルをIllustratorで開くと、エラー発生&編集機能破損？
   When the file was opened in Illustrator, an error occurred and the editing function was corrupted.

   最初の保存の時点で「Illustratorの編集機能を保持」を有効にして保存していたのに、編集や上書き保存をしているうちにIllustratorの編集機能が保持されなくなってしまっていると考えています。

   ３． 想定していた結果
   編集機能が保持されている
   エラーが発生しない

   ４． 実際の結果
   　編集機能が壊れている
   　「フォントの問題」がでる。

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5. impossible d'effectuer l'opération en raison d'une erreur indéterminée. [!now]

   Bonjour. erreur se produisant à l'enregistrement. erreurs se répétant depuis 15 jours sur différents fichiers et sur différents comptes Ai de la société. Adobe Illustrator 27.8.1 64-bit sous Windows

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6. File get corrupted after save

   Description:
   I was working on the attached file, I saved without any issue and close Illustrator but when I tried to open the file again I get an error informing that "The file was only partially read", when the file is opened all the elements outside the artboards are not shown, and the artboards are not editable

   Illustrator ver. 27.9
   O.S: Windows 11

   Steps to reproduce:
   1. Open the attached file
   2. Click on the open button

   Expected result: The file is opened with all the original elements available
   Actual result: The file only contains the artboards and these are not editable

   Description:
   I was working on the attached file, I saved without any issue and close Illustrator but when I tried to open the file again I get an error informing that "The file was only partially read", when the file is opened all the elements outside the artboards are not shown, and the artboards are not editable

   Illustrator ver. 27.9
   O.S: Windows 11

   Steps to reproduce:
   1. Open the attached file
   2. Click on the open button

   Expected result: The file is opened with all the original elements available
   Actual result: The file only contains the artboards and these are… more

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7. 別名で保存を押しても反応がない

   別名で保存を押しても反応がない。
   複製を保存しかできない。

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8. Freezing on saving locally with fonts

   Hi, I am working on illustrator 28.0. Since the last update, Illustrator freezes whenever I try to save anything with fonts on my local drive. Even when I was using the Illustrator default font (Myriad pro font)

   Things I tried that did not work:

   • uninstalling and reinstalling

   • installing earlier version (illustror 27).

   • repairing the creative cloud itself.

   • turning off background file saving as suggested.

   Things that worked:

   • saving to cloud

   • saving the exact same files on other laptop with same fonts (both with same and different versions of Illustrator).

   • outlining all font layers

   Notes:

   • I am saving to my local drive, which I totally have permission to. (it saves normally when I outline fonts).

   • I am working on a windos 10 pro, Lenovo DESKTOP-1EE76FL, Processor Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz, 12 RAM, 64-bit operating system. with attached Huion touch screen

   • The file only saves on my local drive as .eps.

   • when it freezes in the task manager it shows "very high power usage" by Adobe Illlustrator, and something called "com.adobe.AdobeSplashkit.GraphicWindow" not responding, and sometimes it is something called AIRobin that is not responding.

   • Finally, I do have many fonts (but that has been for ever and never been an issue) and I do not use a font manager.

   Please feel free to ask me anything, but find me a solution. Help me.

   Thank you

   Please help!

   Hi, I am working on illustrator 28.0. Since the last update, Illustrator freezes whenever I try to save anything with fonts on my local drive. Even when I was using the Illustrator default font (Myriad pro font)

   Things I tried that did not work:

   • uninstalling and reinstalling

   • installing earlier version (illustror 27).

   • repairing the creative cloud itself.

   • turning off background file saving as suggested.

   Things that worked:

   • saving to cloud

   • saving the exact same files on other laptop with same fonts (both with same and different versions of Illustrator).

   • outlining all font layers

   Notes:

   • I am saving to my local… more

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9. Can not "Save As" in Adobe Illustrator

   I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
   After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the first time I have experienced this. I can not figure out if this is a app problem or a system problem because this problem never happened until I upgraded to Sonoma. Any advise is welcomed.

   I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
   After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the… more

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10. Save then multiple Redo (using keyboard shortcut) Crashes Illustrator

    Some times, I hit save instead of save as. I then undo a few steps and save. I then hit redo a few time in rapid succession and illustrator crashes.

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11. Can't open specific files by double clicking icons (macOS Ventura)

    ファイルアイコンをダブルクリックしてもファイルが開かないことがあります。Creative Cloud Files に置いてある .ai データで発生する事象のようですが、正常に開くファイルもあり、法則性は今のところわからないですですが、開かないファイルが置いてあるのと同一のフォルダ内にある他のファイルもことごとく開かないのでフォルダによって挙動が異なるのかもしれません。（フォルダ名やファイル名に関するエラーメッセージなどは CC アプリでは表示されていません）
    開かないファイルは Creative Cloud Files からローカルデスクトップに移動またはコピーするとダブルクリックで開きます。

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12. Save Each Artboard to a Separate File waits until end to save all files at once.

    When using the option to save each artboard to a separate file, illustrator keeps all the saved files as TMP files and doesn't finalize them until all artboards have already been exported to the TMP file. This isn't an issue for small files with a few artboards but causes delays with larger files / number of artboards because the AI files are all saved out at once at the very end of the process.

    It would be more efficient for some workflows if the AI files were finalized along the way so that they can be further processed by others while the rest of the artboards are being saved.

    When using the option to save each artboard to a separate file, illustrator keeps all the saved files as TMP files and doesn't finalize them until all artboards have already been exported to the TMP file. This isn't an issue for small files with a few artboards but causes delays with larger files / number of artboards because the AI files are all saved out at once at the very end of the process.

    It would be more efficient for some workflows if the AI files were finalized along the way so that they can be further processed by others… more

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13. Exporting svg file with preserve editing capabilities checked issue

    I have a doc with multiple artboards. when I export the SVG file, I select the individual artboard and export like usual, but recently it's been exporting the entire doc, with all the other artboards as well. even previewing doesn't show all of the boards, I can only tell when I open the SVG file back up or look at the file size.

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14. Can't import complex file into new layout - Unknown error

    Hello, we can't import complex file inside Illustrator since we switched to Mac Studio M1. Is there any incompatibility with the hardware ? The same setup (OS + AI version) works on Intel based Macs.

    Setup : Mac os Ventura 13.4 - Mac Studio Apple M1 Max - Illustrator 27.6 (doesn't work on older version either)

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    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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15. Upgrade 25.4.6 Not export dxf

    Upgrade 25.4.6 Not export dxf
    MacoS 10.14.6

    34 votes

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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.4.1 which is available worldwide now.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Regards,

    Rohit Jain

    Illustrator Team

16. AI2023 can't open the PDF files exported from Packmage

    Hello, I have been using Packmage CAD to generate PDF vector graphics (which only contain vector information, including layer information from AI files), and have always been able to open and edit them in AI, even in Illustrator v26.5.3. However, the latest version of Illustrator 2023 is giving me an error. Could you please help me fix AI2023 or make it compatible with the old version of PDF?

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17. ファイルの書き出しが【不明なエラー】のため操作を完了出来ない。
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18. Illustrator 27 packaging bug

    Mac OS Big Sur 11.7
    Adobe Illustrator 27
    Mac mini M1

    Package command destroys filenames and replaces links with others. That's catastrophic for my job. Please fix it as soon as possible.
    Also, could not upload files for helping you reproduce the issue.

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    Done (In Prerelease)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    This issues is fixed in the Prerelease build 27.0.1.620. You can test the fix if you are a member of the Prerelease program (https://adobeprerelease.com)

19. Version History Panel not displaying any content (previous versions, bookmarked, etc.)

    Problem:
    Version history panel is not displaying any content for my cloud documents (.aic), such as previous saved states, bookmarked, or even a prompt that it cannot save or no states exist. This is happening for all my existing AND new files. This only started happening on the latest illustrator update.

    My setup:
    Macbook Pro M1, OS Ventura 13.3.1
    Adobe Illustrator 27.4.1

    What I've tried to do:
    - Restart Creative Cloud and Macbook
    - Create and save a new .aic file

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    2 votes

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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    This issue has been resolved.

20. SVG export Illustrator 27.6.1 and 27.7 not created

    Bonjour,

    Dans les versions 27.6.1 et 27.7 sur PC Windows 10, quand j'exporte mon fichier en utilisant Fichier>Exporter pour les écrans, je n'ai aucun fichier SVG créé. Rien.

    J'ai réinstallé la version 27.5 et çà marche.

    Cordialement.

    ---

    Hello,

    In versions 27.6.1 and 27.7 on Windows 10 PC, when I export my file using File>Export for screens, I have no SVG file created. Nothing.

    I reinstalled version 27.5 and it works.

    Best regards.

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