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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1111 results found

  1. When linking HEIC files with the HEIC extension on Windows, if the files are nested, they cannot be open

    When linking HEIC (HEIF) files with the HEIC (HEIF) extension on Windows, there is a bug that if the files are nested, they cannot be opened in the link window.
    https://community.adobe.com/t5/illustrator-discussions/illustrator-request-heic-files/m-p/14332214#M392729
    WIndows 10
    Illustrator v28.0 (2024)
    https://www.dropbox.com/s/dc9u896fk981pmx/240104_heic_bug.zip?dl=0

    make heicbugorg01.ai
    place the heic photo by link
    make heic
    buglinked02.ai
    place the heicbugorg01.ai by link to heicbuglinked02.ai
    close all app
    open heicbuglinked02.ai
    open(edit original) heic
    bugorg01.ai by link window
    error message will shown

    2 votes

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  2. Speicherung ungenügend

    Ich kann nicht mehr normal speichern, weder in Illustrator noch im Photoshop. Dort erscheint immer nur das schwarze Bild...ich muss Umwege gehen um speichern zu können.

    2 votes

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  3. Last used SVG export settings not retained

    When saving a lot of SVG files that use the same settings, it would be great if Illustrator remembered the last used setttings after you have quit the app and restarted it the next day.

    I have attached a screenshot showing the desired settings. However, Illustrator does not remember the SVG font subsetting, image location and 'Preserve Illustrator Editing Capabilities' options.

    The SVGs are saved using the Save As… dialogue window with 'Use Artboards' selected.

    I am using Illustrator 27.8 on Mac OS 12.7.2.

    2 votes

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  4. Replace File doesn't work (creates new file)

    I opened an EPS file, made changes, and then saved. When I saved I was alerted that the file already existed and asked if I wanted to replace the file. I selected Replace. However, Illustrator ignores my selection and creates a new file with '-01' amended onto the end of the file name.

    Illustrator version 27.8
    MacOS Ventura 13.5.2
    Macbook Pro 2023 Apple M2 Pro

    1 vote

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  5. Adobe Illustrator 28.1 creates a pdf where the colour space of the custom profile is incorrect

    Hello,

    Yesterday, after installing the new Adobe Illustrator update to version 28.1
    the error I reported earlier came back.
    When saving a file with a custom profile
    to PDF-X4, the Output Intent profile is incorrectly saved.

    I have already reported this bug in this thread, which occurred with version 17.8.1 in this thread: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/47158804-adobe-illustrator-27-8-1-creates-a-pdf-where-the-c

    Video of the error here: https://youtu.be/DAEHEL4xT4o

    Original AI File - https://1url.cz/buDu7
    PDF created in AI 28.1 - https://1url.cz/auD1t (Adobe Acrobat opens with the error "An error occurred while processing the page. Erroneous color space")

    PDF created in AI 27.7 - https://1url.cz/LuD1M
    Icc profil - https://1url.cz/CuD1u
    Adobe…

    2 votes

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  6. 1 vote

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  7. 「Illustratorの編集機能を保持」の不具合? / trouble of "preserve illustrator editing capabilities"

    1.OS / version
    OS: Windows 10 Pro
    version: 28.0 (64bit)

    2. 問題が発生したときに実行していた手順
    Steps taken when the problem occurred

    (1) ファイル編集
    Edit file
    (2)「別名で保存」(ファイルの種類:svg)
    "Save As" (file type: svg)
    (3)「svgオプション」で「Illustratorの編集機能を保持」を選択
    Select "preserve illustrator editing capabilities" in "svg Options"
    (4) Illustratorを閉じる
    Close Illustrator
    (5) 同じファイルをIllustratorで開き、編集
    Open the same file in Illustrator and edit
    (6)「保存」(上書き)
    "Save" (overwrite)
    (7) Illustratorを閉じる
    Close Illustrator
    (8) 同じファイルをIllustratorで開くと、エラー発生&編集機能破損?
    When the file was opened in Illustrator, an error occurred and the editing function was corrupted.

    最初の保存の時点で「Illustratorの編集機能を保持」を有効にして保存していたのに、編集や上書き保存をしているうちにIllustratorの編集機能が保持されなくなってしまっていると考えています。

    3. 想定していた結果
    編集機能が保持されている
    エラーが発生しない

    4. 実際の結果
     編集機能が壊れている
     「フォントの問題」がでる。

    1 vote

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  8. SVG embedded images not showing up in 2023 version

    I am having an issue with reopening an already-saved .svg file, with an embedded image in the file. The image is not showing up when I re-open it in Illustrator 2023. This has me thinking that I did not save the svg correctly - choosing for the image within the svg to be embedded - when I go to File<Save As<SVG. But when I go to check the same file in Illustrator 2022 or in Inkscape, the embedded image is in fact there.
    So this makes me think this is an Illustrator 2023 bug?

    1 vote

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  9. PDF files made on large artboards get downscaled incorrectly.

    When exporting a PDF from a document that's set to "large artboard" the resolution of linked images will get downsampled 10x as much.

    In the screenshots I've provided an example of an Illustrator document that's set to large artboard mode. Artboard is an A4 format with an image that's 300 DPI.

    I then export the PDF saying it should downsample images to 300 DPI.

    Once I open up the PDF in an InDesign document of the same size, you'll see the linked file appears 10x smaller. Not only that, but if you look closely at the image, you'll see that…

    5 votes

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  10. Freezing on saving locally with fonts

    Hi, I am working on illustrator 28.0. Since the last update, Illustrator freezes whenever I try to save anything with fonts on my local drive. Even when I was using the Illustrator default font (Myriad pro font)

    Things I tried that did not work:

    • uninstalling and reinstalling

    • installing earlier version (illustror 27).

    • repairing the creative cloud itself.

    • turning off background file saving as suggested.

    Things that worked:

    • saving to cloud

    • saving the exact same files on other laptop with same fonts (both with same and different versions of Illustrator).

    • outlining all font layers

    Notes:

    • I am saving to my local…

    1 vote

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  11. Can not "Save As" in Adobe Illustrator

    I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
    After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the…

    1 vote

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  12. File Folder Permanent Deletion Bug

    I was opening up a file, and right clicked on a folder to rename it. My finger slipped, and I clicked "move to trash" which is right next to "rename"

    The folder disappeared.

    Ctrl Z did not restore it

    IT WAS NOT IN THE TRASH.

    It was GONE.

    Please investigate why files/folders are PERMANENTLY DELETED if you attempt to rename them in the open file menu and slip and hit 'move to trash' by simple mistake, or at least give a warning about PERMANENT DELETION. I am very upset to have lost a couple hours' work this way.

    Edit: The…

    2 votes

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  13. 'Share a review link to your file' advertisement dialog still pops when disabled

    Sometimes, when I save a PDF file (at least in Illustrator Beta), I get this dialog.
    I would like to see it go away forever.

    It pops up in the most inopportune moment — when I already decided to save a PDF and when I need to SAVE my data, and not to TRY something new. 'Come not between a user and his saved data'. Saving a file is an emergency operation — always, each time — JUST DON’T INTERFERE.

    Even though I already chose to never see it again, I still get it. Just use 1KB of your Cloud…

    7 votes

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  14. Save then multiple Redo (using keyboard shortcut) Crashes Illustrator

    Some times, I hit save instead of save as. I then undo a few steps and save. I then hit redo a few time in rapid succession and illustrator crashes.

    1 vote

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  15. Autosave not working

    In the latest update from Illustrator, my auto save is not working (despite being selected in Preferences).
    I've lost at least three hours' worth of work in the past two weeks. I habitually save, but if I only remember once every half hour or hour and then Illustrator crashes (which it also keeps doing) none of my work is being recovered.

    In the eight years I have been using this program, that has never happened.

    What gives? Major waste of my time and also irritating AF

    1 vote

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  16. Corrupted Mac screenshot exports when using Export for Screens

    When exporting multiple artboards that feature Mac screenshots via Illustrator > File > Export for Screens, the exported screenshot data looks corrupted / distorted. However, using File > Save for Web (legacy) results in a clear export.

    2 votes

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  17. a bug about importing vectorgraph

    After importing a vector graph (pdf file), the vector graph appears very weird in the Adobe illustrator 2021. The imported pdf file seems to be covered with mosaics.

    My PC is Macbook 2022 M2 . Previously, all look very well in another computer (Intel chip). I have no idea about what this bug should be attributed to? my computer system or Adobe illustrator 2021?

    1 vote

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  18. Share for a review can't update

    When I try to update the file In Illustrator so the last changes are applied I get this message: there was an error updating the artefact. It happens occasionally but when I try second time to update mostly it works. This is the first link I cannot update for a review, I have at least 10 other jobs I share with 20 other people and they all work.

    1 vote

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  19. Opening the already opened illustrator file leads to loss of work.

    When I am working on the file (example file1.ai) and if I go to explorer and open the same file1.ai again, I m losing all the work I did on the already opened file and it opens the file fresh again.

    1 vote

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  20. Illustrator 27.9 Adobe PDF Preset will match what it was last modified to.

    This seems new to 27.9 and removes confidence in save presets.

    Steps to replicate:
    1) Save file as Adobe PDF format
    2) Select [Smallest File Size] from presets.
    3) Check Preserve Illustrator Editing Capabilities (note it now says: [Smallest File Size] (Modified))
    4) Click Save PDF
    5) Save file as Adobe PDF format
    6) Select [Smallest File Size] from presets.

    Notice the Preserve Illustrator Editing Capabilities is now selected. Also notice the preset name hasn’t changed to say it's (Modified).

    2022 Mac Studio M1 Max, Illustrator 27.9

    8 votes

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