1117 results found

1. Autosave not working

   In the latest update from Illustrator, my auto save is not working (despite being selected in Preferences).
   I've lost at least three hours' worth of work in the past two weeks. I habitually save, but if I only remember once every half hour or hour and then Illustrator crashes (which it also keeps doing) none of my work is being recovered.

   In the eight years I have been using this program, that has never happened.

   What gives? Major waste of my time and also irritating AF

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2. Corrupted Mac screenshot exports when using Export for Screens

   When exporting multiple artboards that feature Mac screenshots via Illustrator > File > Export for Screens, the exported screenshot data looks corrupted / distorted. However, using File > Save for Web (legacy) results in a clear export.

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3. a bug about importing vectorgraph

   After importing a vector graph (pdf file), the vector graph appears very weird in the Adobe illustrator 2021. The imported pdf file seems to be covered with mosaics.

   My PC is Macbook 2022 M2 . Previously, all look very well in another computer (Intel chip). I have no idea about what this bug should be attributed to? my computer system or Adobe illustrator 2021?

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4. Share for a review can't update

   When I try to update the file In Illustrator so the last changes are applied I get this message: there was an error updating the artefact. It happens occasionally but when I try second time to update mostly it works. This is the first link I cannot update for a review, I have at least 10 other jobs I share with 20 other people and they all work.

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5. Opening the already opened illustrator file leads to loss of work.

   When I am working on the file (example file1.ai) and if I go to explorer and open the same file1.ai again, I m losing all the work I did on the already opened file and it opens the file fresh again.

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6. Illustrator 27.9 Adobe PDF Preset will match what it was last modified to.

   This seems new to 27.9 and removes confidence in save presets.

   Steps to replicate:
   1) Save file as Adobe PDF format
   2) Select [Smallest File Size] from presets.
   3) Check Preserve Illustrator Editing Capabilities (note it now says: [Smallest File Size] (Modified))
   4) Click Save PDF
   5) Save file as Adobe PDF format
   6) Select [Smallest File Size] from presets.

   Notice the Preserve Illustrator Editing Capabilities is now selected. Also notice the preset name hasn’t changed to say it's (Modified).

   2022 Mac Studio M1 Max, Illustrator 27.9

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   Done (In Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   This issue seems to be fixed in Illustrator Beta 28.1.0.100.

   Please update it (or install it from CCD, if you don’t have it) and verify if the issue is no longer happening.

7. Illustrator's Extended Artboard scaling PDFs down 10% (normal), but ALSO changing resolution of placed raster images. (not normal)

   I work with people providing oversized graphics for convention displays. The new extended artboard is welcome, and people are using it, and when they export to PDF for print, the giant dimensions gets scaled down to 10% so it's compatible with older PDF versions. And then the printer can just scale 1000% to make the layout its normal size. While this is awkward, it's fine and can work.

   But what I discovered today is that scaling down to 10% changes the resolution of placed raster images. So, when that file gets scaled up 1000% any placed images are a lower resolution than the original.

   In this screenshot, the left image is an extended artboard layout PDF opened directly in Illustrator, it shows up at it's intended size. The image on the right is the EXACT same file placed/linked/embedded right next to itself. It places at the 10% size and then I scale it 1000% to match the correct size. The problem is that the photo of the wall in the layout is lower resolution in the scaled image. And if I were to zoom in, there isn't any pixelation in the left image, but there is noticeable pixelation in the right image.

   This can't happen, it can ***** up a lot of prints where the original file is designed and saved sharp and high-res, but the print is pixelated. Scaling down art is a sad workaround to make things backward compatible, but if it has to be that way, then resolution/dimensions need to be scaled proportionally so that nothing changes when things are scaled back up. In my screenshots, the info window should be exactly the same between both of the layouts since they are the exact same file.

   Unless I'm missing something or doing something wrong on my end, but to me, if I place an automatically scaled-down PDF, and scale it back up to its original size, everything should match exactly to the original.

   I work with people providing oversized graphics for convention displays. The new extended artboard is welcome, and people are using it, and when they export to PDF for print, the giant dimensions gets scaled down to 10% so it's compatible with older PDF versions. And then the printer can just scale 1000% to make the layout its normal size. While this is awkward, it's fine and can work.

   But what I discovered today is that scaling down to 10% changes the resolution of placed raster images. So, when that file gets scaled up 1000% any placed images are a lower… more

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8. impossible d'effectuer l'opération en raison d'une erreur indéterminée. [!now]

   Bonjour. erreur se produisant à l'enregistrement. erreurs se répétant depuis 15 jours sur différents fichiers et sur différents comptes Ai de la société. Adobe Illustrator 27.8.1 64-bit sous Windows

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9. File get corrupted after save

   Description:
   I was working on the attached file, I saved without any issue and close Illustrator but when I tried to open the file again I get an error informing that "The file was only partially read", when the file is opened all the elements outside the artboards are not shown, and the artboards are not editable

   Illustrator ver. 27.9
   O.S: Windows 11

   Steps to reproduce:
   1. Open the attached file
   2. Click on the open button

   Expected result: The file is opened with all the original elements available
   Actual result: The file only contains the artboards and these are not editable

   Description:
   I was working on the attached file, I saved without any issue and close Illustrator but when I tried to open the file again I get an error informing that "The file was only partially read", when the file is opened all the elements outside the artboards are not shown, and the artboards are not editable

   Illustrator ver. 27.9
   O.S: Windows 11

   Steps to reproduce:
   1. Open the attached file
   2. Click on the open button

   Expected result: The file is opened with all the original elements available
   Actual result: The file only contains the artboards and these are… more

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10. Insufficient data for an image

    Saving as .PDF from .AI gives me this warning if I am using any type of image (.JPG, .PSD, .TIFF, .PSB) over 100MBs. When the PDF starts to open in Acrobat the warning comes up.

    Machine: Mac Studio 13.5.1 (22G90)
    Illustrator 27.8.1

    I solved the problem by going back to version 27 and exporting one of the files that I was having issues with.

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    Done (In Beta)  ·  3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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11. バグ

    オブジェクト内の3d効果を押したところ、イラレが長時間動かなくなりました。一日経ってもそのままだった為しようがなくアプリを終了させたところ、完成していたファイルが消えていました。

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12. v27.8.1 - Random files having images corrupted upon file save

    Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max

    After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by downgrading to version 27.7. Also any file that has been damaged by saving out of 27.8.1 can be then opened in 27.7 and re-saved and the issue will have been fixed.

    Screenshot samples attached. Could not provided Ai files due to size.

    Mac OS 13.5.1 / Illustrator 27.8.1 / Apple Studio M1 Max

    After updating from 27.7 > 27.8.1 files saved in native .ai format (pdf compatibility) with embedded images are randomly becoming corrupted (does not happen to all documents). The files will open up in illustrator just fine, and appear normal, but the image preview and rasterizing into photoshop will show the included images with blank white space, or areas of garbled distortion. The corrupted files will also fail to process on our RIP. This has appeared on 2 different computers immediately following the update. This has been alleviated completely by… more

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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The released version 27.9 should have a fix for this issue. Please test it to make sure images don’t get corrupted anymore and reply back.

13. Adobe Illustrator 27.8.1 creates a pdf where the colour space of the custom profile is incorrect

    Hello,
    I came back from holiday today and a colleague at work told me that she can't create PDF files from Adobe Illustrator with the output intent that it saves but reports a colour space error when opened in Adobe Acrobat. First I deleted all the presets but the error remained. I also tried creating a PDF file with other profiles (created by us) and the error was there for all of them. But if I used the default profiles from Adobe (e.g. Iso Coated v2), the PDF file can be opened correctly. Finally I downgraded Illustrator to version 27.7 and there it works as it should. But if I upgrade to version 27.8.1, the error is back.

    I have uploaded a video where you can see this. The link is here: https://youtu.be/nVlqHXCEx3s

    Strangely, it works for me and my colleague, where we also already have version 27.8.1, so far. Why it does for us but not for my colleague, I have no idea.

    I am posting the original file below, and then the PDF created at my colleague's place in version 27.8.1 and in version 27.7. Also the profile and Acrobat settings used and the PDF.

    I don't know where else to report this error, hopefully someone here will notice.

    Does anyone else have a similar problem as well?

    Ales

    Original AI File - https://1url.cz/Huwaj
    PDF created in AI 27.8.1 - https://1url.cz/puwaD (Adobe Acrobat opens with the error "An error occurred while processing the page. Erroneous color space")

    PDF created in AI 27.7 - https://1url.cz/nuwaC
    Icc profil - https://1url.cz/GuwaU
    Adobe PDF Setting - https://1url.cz/Muwag
    Adobe Illustrator Setting - https://1url.cz/cuwaS

    Hello,
    I came back from holiday today and a colleague at work told me that she can't create PDF files from Adobe Illustrator with the output intent that it saves but reports a colour space error when opened in Adobe Acrobat. First I deleted all the presets but the error remained. I also tried creating a PDF file with other profiles (created by us) and the error was there for all of them. But if I used the default profiles from Adobe (e.g. Iso Coated v2), the PDF file can be opened correctly. Finally I downgraded Illustrator to version 27.7… more

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    5 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team has identified the problem and working on the solution. Thank you for the report and the comments.

14. AIC Autosave Automatically Disabled Itself

    AIC files autosave in Illustrator 28.7.1 for Mac Desktop is not working half the time. Some files it autosaves and others (usually the very large ones) don't. This hasn't been an issue before the latest release that I can see.

    If autosave isn't working a prompt letting me know would be great. Also, a repeating prompt if I haven't saved in a while would be an added bonus.

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15. "Replace all" Linked images

    Since new version 27.8, when I reopen an AI file with missing images, I no longer have the "Apply to all" checkbox, the new version allows "skip all" but no longer "replace all"

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    Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The issue is fixed in the latest public release, 27.9.

16. Saving PDFs and PDF compatible AI files are now taking forever to complete. PLEASE FIX.
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17. Fail to export. Transparency: Other options?

    Illustrator fails to export artwork correctly when "Other Options" showing under Opacity in Appearance palette. This artwork was created via legacy 3d extrude. It was also 'pathfindered' and 'eyedroppered,' the latter with Appearance checked.

    Attaching screenshots showing state of palettes and result in legacy Save for Web dialog. Same result in Export for Screens. Also attaching source file.

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18. 別名で保存を押しても反応がない

    別名で保存を押しても反応がない。
    複製を保存しかできない。

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19. Export for Screens does not remember color model format settings for JPG 100, JPG 80, etc.

    When Illustrator is closed, it forgets the color model that was chosen for exporting JPEGs with Export for Screens.

    For reference of how this setting is accessed:
    File > Export > Export for Screens
    Then in the Formats area, click the gear icon.
    In the column, select any of the JPG formats (JPG 100, JPG 80, et cetera).
    Then there is a drop-down labeled "Color Model" that allows you to choose between CMYK, RGB, and grayscale.

    If you select RGB then click "Save Settings" it will remember the setting while Illustrator is open. But when you close Illustrator, and open it again, the setting will be reverted to CMYK when you are working in a CMYK document.

    This is rather annoying for me because I work in the exhibit design field and graphic layout are intended for print (CMYK) but often need to be visualized in 3D models which require RGB images. So exporting to RGB is essential and having to change the setting frequently adds more hassle to the process.

    When Illustrator is closed, it forgets the color model that was chosen for exporting JPEGs with Export for Screens.

    For reference of how this setting is accessed:
    File > Export > Export for Screens
    Then in the Formats area, click the gear icon.
    In the column, select any of the JPG formats (JPG 100, JPG 80, et cetera).
    Then there is a drop-down labeled "Color Model" that allows you to choose between CMYK, RGB, and grayscale.

    If you select RGB then click "Save Settings" it will remember the setting while Illustrator is open. But when you close Illustrator, and open… more

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20. Exporting svg file with preserve editing capabilities checked issue

    I have a doc with multiple artboards. when I export the SVG file, I select the individual artboard and export like usual, but recently it's been exporting the entire doc, with all the other artboards as well. even previewing doesn't show all of the boards, I can only tell when I open the SVG file back up or look at the file size.

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