1117 results found

1. Error: "Unable to export at this resolution" for jpeg at 300ppi

   For larger artboards (6500 square), I'm trying to export them at 300ppi jpegs for print (as requested by the printer). Every time I try to export at 300ppi, I get the message "unable to export at this resolution, please lower the resolution and try again."

   I've been informed of the Photoshop workaround, but we should be able to save vector files especially out as high res jpeg's straight from Illustrator!

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

2. SVG import - duplicate layer names erased

   In Illustrator CC 2019 (v23.0.2), some of the layer names are stripped during SVG import. This is not an issue in CC 2018 (v22.0.0).

   Steps to reproduce:
   1. Create an SVG file with two layers with the same ID attribute
   2. Open in Illustrator CC 2019
   3. One of layer names will be blank

   The attached file shows the layer names in CC 2019 when opening the SVG below

   <svg>
   <rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
   <rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
   <rect id="LayerName2" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
   </svg>

   In Illustrator CC 2019 (v23.0.2), some of the layer names are stripped during SVG import. This is not an issue in CC 2018 (v22.0.0).

   Steps to reproduce:
   1. Create an SVG file with two layers with the same ID attribute
   2. Open in Illustrator CC 2019
   3. One of layer names will be blank

   The attached file shows the layer names in CC 2019 when opening the SVG below

   <svg>
   <rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
   <rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
   <rect id="LayerName2" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0,… more

   •  

   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   3 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

3. (macOS) file dialog drag/drop not working as expected

   When dragging/dropping folders into the save dialog it often doesn't open the dropped folder in the dialog. This leads to slowdowns working with the save dialog.

   Also, using the dark mode on macOS the save dialog is the wrong color compared to the rest of the OS.

   Steps to reproduce:

   • Open a file save dialog
   • Drag/drop a finder folder into dialog
   • Note that nothing happened.
   • Drap/drop same folder into dialog (again).
   • Note that it maybe worked, maybe it didn't.
   • Repeat as necessary until it works.
   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

4. Illustrator CC 23.0.2 not opening a SVG file

   When I try to open a svg file, a dialog box asks me to "Select a File Format to open file:" The options are Pixar, PCX, BMP, PNG and Targa. Not only do I not need any of these options, but if I click any of them and press OK, I get an error that reads, "Could not read the file because the plug-in could not understand this file."

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

5. svg text

   Exporting SVG on Illustrator CC 2019 23.0.2 on MacOS 10.14.3 is giving inconsistent results in regards to text. I am trying to export a file as an SVG with Font option set to SVG. However, the SVG file exported has some texts converted to paths or outlines and some texts are preserved as texts, which is what is desired. We have also tried this under Illustrator CC 2019 23.0.1 on Windows 10 Home with same results. We have included a sample file for you to test.

   • 

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   11 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Added To Backlog  ·  Dirk Schulze responded

   Hi Akshay,

   We were able to confirm the issue that you see. The issue indeed does not happen with Illustrator 2018 (22.1).

   We identified hyphenation as the potential culprit. To workaround the issue, either disable hyphenation in the Paragraph panel or make sure text does not get hyphenated.

   We are sorry that you experience the issue and are working on fixing the issue.

   The Adobe Illustrator Team

6. SVG export : XML code anomaly

   Hi there,

   (my specs don't matter for this issue)

   I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
   So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

   I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan thanks to some code lines. I spare you that part.

   Now my problem :

   I have compared the d-commands of a pathsvg and the ones of its twin from globalsvg and I'm noticing an offset between some Absolute-Coordinates. All the coordinates that bother me are related to the same value : y coordinate of the Transform-translate parameter.

   Besides, you will certainly agree that this transform-translate should not even exist in the first place. Ai just decided to create paths far outside the viewbox to then translate those to their supposed original places. It works for -x axis but not for -y axis and it could really be bothering at some point.

   I think it's an unnecessary waste of characters in the XML source-code.

   My regards to whoever answer my problem. :)
   Thomas

   Hi there,

   (my specs don't matter for this issue)

   I'm using Ai to make .svg files I'll animate live (making it react to midi and sound) using PureData and Processing.
   So I have vectorized a picture of stained glasses and it gives me 3655 different path I have to export twice : once in only one .svg file for all paths [globalsvg] and once in one .svg file per path [pathssvg].

   I'll then use Processing to analyse height, width, viewbox and d-commands in [globalsvg] to finally recreate the entire pattern by placing [pathssvg] on another plan… more

   •  

   •  

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Need More Info  ·  1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

7. Units preference not retained on asset panel export

   Details of your operating system and version of Adobe Illustrator
   Current version of CC on a Microsoft Surface windows 10 pro

   The steps you were taking when you experienced the issues:
   It's in both the asset export panel and the export artboard panel. My global preferences are set to inches as well as the originating document.

   I'm often creating elements then exporting various bits as assets. So the asset export panel is handy for this. I could just copy and past into a new document and "save as pdf". It's just a smoother flow for my brain to use the asset panel if I can work around this little issue.

   But when I have a file with units set to inches and I export an asset or artboard as a pdf, when I reopen the pdf in AI, it defaults to points.

   When I open the pdf an AI and go to the Units in the doc preferences it does say inches, but the transform panel is displaying points. If I then switch the preferences to points, save that change, and then reopen the units preferences and switch it back to inches, THEN it displays correctly as inches in the transform panel.

   Your expected result:
   I expect the pdf to retain the units preference set in the doc the asset was exported from, when opened back up in AI.

   Your actual result
   Described above. When I reopen in AI, the asset exported from the asset export panel as a pdf, the units display as points in the transform panel even though the preference is set to inches.

   Details of your operating system and version of Adobe Illustrator
   Current version of CC on a Microsoft Surface windows 10 pro

   The steps you were taking when you experienced the issues:
   It's in both the asset export panel and the export artboard panel. My global preferences are set to inches as well as the originating document.

   I'm often creating elements then exporting various bits as assets. So the asset export panel is handy for this. I could just copy and past into a new document and "save as pdf". It's just a smoother flow for my brain to use the… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

8. Unit issue with DXF exported from Illustrator

   Hello,
   Units are not correct when exporting DXF files from Illustrator CC.

   A 100 mm diameter circle exported from illustrator CC (22.0.1) is opened in Creo Parametric 4.0 (M070) and measures 2540 mm.

   My CC options are in millimeters
   $INSUNITS in DXF file should be defined to 4 = Millimeters
   Actually it is exported with 1 and this is incorrect.

   Changing $INSUNITS from 1 to 4 in Notepad is not a sustainable solution !

   Default drawing units for AutoCAD DesignCenter blocks:
   https://www.autodesk.com/techpubs/autocad/acad2000/dxf/header_section_group_codes_dxf_02.htm

   Thanks you for tanking in consideration this problematic.

   Best regards

   Nicolas Bourgeois

   •  

   •  

   •  

   •  

   •  

   •  

   •  

   •  

   •  

   •  

   •  

   •  

   •  

   • 

   15 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   8 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 23.1 release.

   Thank you for all the feedbacks.

9. eps import slow (e.g. for eps created in Matlab)

   The import of eps-files created in other programs (e.g. Matlab) is slow: opening a file of 10 kb can take 10-30 seconds. Why?

   I am using AI CC 22.1.

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

10. Data merge with variables shared by multiple objects should not create errors

    Assigning multiple objects to the same variable would be particularly useful for language translations, in which the same value should appear in different objects of the same document.

    While the UI allows to link several objects to the same variable, Illustrator behaves badly in these cases:

    1. When a new dataset is created, Illustrator will assign different values to the same variable and where the value shows up is unpredictable.

    2. The exported variable library is invalid and cannot be imported again.

    3. If a CSV is imported into such a document, the import fails with an unknown error, while the CSV import of the same table works in documents with single assignments.

    The problem exists in version 22 as well as version 23 on MacOS 10.14

    Assigning multiple objects to the same variable would be particularly useful for language translations, in which the same value should appear in different objects of the same document.

    While the UI allows to link several objects to the same variable, Illustrator behaves badly in these cases:

    1. When a new dataset is created, Illustrator will assign different values to the same variable and where the value shows up is unpredictable.

    2. The exported variable library is invalid and cannot be imported again.

    3. If a CSV is imported into such a document, the import fails with an unknown error, while the CSV import… more

    12 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

11. Linked image used in opacity mask not compressing

    I believe this is a new issue with a recent update. I've never had this issue before.

    The attached pdf file should be renamed to an ai file. For some reason I am not allowed to attach an ai file. That doesn't make sense to me as this is a bug report platform for ai.

    If I create a document that has a linked image used in an opacity mask, illustrator is not compressing the image when I save it. I'm seeing a file end up being, for example, around 8MB when it should be around 600KB. I am downsampling and using JPG compression for both color and greyscale bitmaps.

    If I release the mask, and save the [otherwise] exact same file, the file size is greatly reduced.
    with mask: 8MB
    without mask: 600KB

    Some observations with experimentation:

    If I save as PDF with mask:
    "Preserve Illustrator Editing Capabilities" checked: 8MB

    "Preserve Illustrator Editing Capabilities" unchecked: 600KB

    If I save as AI with mask:

    "Create PDF Compatible File" checked: 8MB

    "Create PDF Compatible File" unchecked: 600KB

    I believe this is a new issue as I have been creating files this way for several years without them being bloated like this.

    Windows 7. Illustrator CC (newest).

    The Attached file:
    Saves as ai to 630KB. Saves as pdf at about 14MB. Simply releasing the opacity mask then saves the pdf to 836KB.

    I believe this is a new issue with a recent update. I've never had this issue before.

    The attached pdf file should be renamed to an ai file. For some reason I am not allowed to attach an ai file. That doesn't make sense to me as this is a bug report platform for ai.

    If I create a document that has a linked image used in an opacity mask, illustrator is not compressing the image when I save it. I'm seeing a file end up being, for example, around 8MB when it should be around 600KB. I am downsampling… more

    •  

    • 

    •  

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

12. Artboard Not Visible when in a Tab

    Mac Pro 2015 with OSX Mojave

    When opening a PDF the file naturally attaches itself to a new tab on the illustrator workspace but the entire artboard is missing. Only when you pull the tab free to make an individual window are you then able to see the illustration contents.

    • 

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

13. "An Unknown Error Has Caused the Operation to Fail" Message When Trying to export TIFF.

    iMac running OS X 10.14.2
    Illustrator CC 2019

    Whenever I try to export an artboard as a TIFF using "Export As", I get the ubiquitous, yet EXTREMELY vague error message, "An Unknown Error Has Caused the Operation to Fail" a couple of seconds after Illustrator starts to process the image (progress bars gets about 25% of the way).

    Now, the weird part is that I have no problem exporting the same artboard as a PNG or JPG using the same "Export As' option.

    And before you ask, yes I uninstalled and then reinstalled Illustrator but it's still having the same issue.

    iMac running OS X 10.14.2
    Illustrator CC 2019

    Whenever I try to export an artboard as a TIFF using "Export As", I get the ubiquitous, yet EXTREMELY vague error message, "An Unknown Error Has Caused the Operation to Fail" a couple of seconds after Illustrator starts to process the image (progress bars gets about 25% of the way).

    Now, the weird part is that I have no problem exporting the same artboard as a PNG or JPG using the same "Export As' option.

    And before you ask, yes I uninstalled and then reinstalled Illustrator but it's still having the same… more

    •  

    •  

    •  

    •  

    •  

    •  

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

14. Differences in safed SVG

    There are several differences in the produced SVG depending on the way a user takes for export or safe.
    A little example:
    I need for technical reasons the properties Width and Height for the artboard size. When i export from AI to SVG using 'export' this property is added if the checkbox for export the artboard size. Now, open the produced SVG again and simply pick safe, and the properties are gone.
    There are many more differences.

    Would you please change the SVG generator to make more common results?

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

15. Content in the Search Adobe Help (top right) box will be randomly pasted into the filename when entering a typing in the Save As dialog box

    Content that is in the Search Adobe Help (top right) box will be randomly pasted into the filename when entering a typing in the Save As dialog box.

    Note that it only happens between 5% and 10% of the time. T

    he only steps I can do to reproduce occasionally are to move the curser left or right or type a letter with the Save As dialog box open after typing something into the Search Adobe Help box.

    For those of you wondering why there is data in the Search Adobe Help box, I paste into and then copy from it as a simple measure to strip any formatting from text before I place it into Illustrator.

    This bug has persisted across CC 2019, 2018 and possibly beforehand.

    Content that is in the Search Adobe Help (top right) box will be randomly pasted into the filename when entering a typing in the Save As dialog box.

    Note that it only happens between 5% and 10% of the time. T

    he only steps I can do to reproduce occasionally are to move the curser left or right or type a letter with the Save As dialog box open after typing something into the Search Adobe Help box.

    For those of you wondering why there is data in the Search Adobe Help box, I paste into and then copy from… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

16. Exporting multiple artboards in Illustrator CC does not accept layer masks

    I work for a big company where we create illustrator files with multiple artboards in them (kinda like a sequence) and then export them as PNG for our website.
    Its a type of a users manual. We have to crop our artwork with masks, so that one artwork doesnt overlap the other. To do this, we use clipping masks. While my coworkers make the mask over the artwork, which groups all the layers together, I greate a new layer, make it a clipping mask and then drag the artwork into that clipping layer, so I can keep my layers, since I like to name them all fancy. Now we have a big exporting issue... the clipping masks can be easily exported with "export for screens" and it exports all the artboards as individual png files in 2 different sizes.
    This doesnt work for the clipping layers I make. If I export my files with "export for screens", whatever was cropped by my layer mask on artwork A shows up on artwork B. I noticed that this only happens in png, jpg and pdf are fine.
    Does anybody have any idea how we could resolve this issue? Also, this has to be a bug, right?

    For a while, I was using a plug-in to export my artboards, but now we need a solution that works for "export for screens" only.
    Maybe there is a plug-in for "export for screens" to make it work? Or what kind of format would you recommend, if we cant make PNG work?

    I hope I explained it well enough, its really complicated. I am happy for any kind of input. Below you can see a faulty PNG. Its from a sequence about a surgical approach in the hip of the dog. In png, the *** from the dog in the image beforse shows up over the next image.

    I work for a big company where we create illustrator files with multiple artboards in them (kinda like a sequence) and then export them as PNG for our website.
    Its a type of a users manual. We have to crop our artwork with masks, so that one artwork doesnt overlap the other. To do this, we use clipping masks. While my coworkers make the mask over the artwork, which groups all the layers together, I greate a new layer, make it a clipping mask and then drag the artwork into that clipping layer, so I can keep my layers, since… more

    •  

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

17. I can't open or place almost any file all of a sudden. For example JPG/JPEG

    •  

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

18. Can't open .dwg files all of a sudden

    Ai CC 2019 - Can no longer open dwg files - the error is "unknown file format" the old work around used to be to save the .dwg & all xref's to a 2010 version and it would open. Super frustrating as this has occurred in the middle of a project. How to get the dwg's compatible again?

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please email a dwg that was opening in CC 2018 but not on CC 2019.
    Email Address: sharewithai@adobe.com

19. Adobe Illustrator CC 2019 is not able to generate PDF-compatible files

    No matter what I do (re-save as a AI, EPS, PDF, check/uncheck 'create PDF compatible file', etc...), if I save as a PDF, the PDF will show up saying "This is an Adobe Illustrator File that was saved without PDF content" etc... Is this a version 2019 bug??? What am I doing wrong?

    9 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    13 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close
    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Dropbox Smart Sync Enhancement (bug still here)

    If you use Dropbox Smart Sync, when you browse files in Dropbox folders to find an open/save location, Adobe softwares (AI, PS, Acrobat...) download automatically all the files in folders you are browsing !

    It's said in the Adobe blog that Adobe dev team made an improvement in the march 2018 release (https://theblog.adobe.com/introducing-march-release-illustrator-cc/).
    But we still have the issue on several macbooks at work. It's really boring.

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  File Save, Import and Export  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close