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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1110 results found

  1. Version History Panel not displaying any content (previous versions, bookmarked, etc.)

    Problem:
    Version history panel is not displaying any content for my cloud documents (.aic), such as previous saved states, bookmarked, or even a prompt that it cannot save or no states exist. This is happening for all my existing AND new files. This only started happening on the latest illustrator update.

    My setup:
    Macbook Pro M1, OS Ventura 13.3.1
    Adobe Illustrator 27.4.1

    What I've tried to do:
    - Restart Creative Cloud and Macbook
    - Create and save a new .aic file

    2 votes

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  2. レイヤーの前後関係を無視して”線”が表示されます。書き出し後も問題あり。

    レイヤーの前後関係を無視して”線”が表示されます。(画像参照)

    プレビューの問題かと思い、書き出してみましたが書き出し後も線の表示に問題があります。

    制作の都合上、表示-アウトラインを多用し切り替えて表示します。
    単なる処理負荷によるものかと思いましたが、今回2度目だったので報告させていただきます。

    以下してみたことです。

    [→再度、開き直してみる]
    開いてすぐは正常に表示されます。ひとつでもオブジェクトを操作すれば問題が発生し、レイヤーを無視した表示になってしまいます。

    [→別PCで開いてみる]
    クラウド共有したデータを別デバイスで開いた際も問題が見られます。

    [個人的な解決方法]
    オブジェクトを別ファイルにコピーし直して解消

    Adobe Illustrator2023 27.2
    MacBook Pro 2019 15inch MacOS Monterey 12.5
    iMac 2014 MacOS Big Sur 11.6.8

    よろしくお願いします。

    1 vote

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  3. export

    hi all,
    when i dragNdrop a vector group in the window "export files", illustrator add big space at the top and at the right of the vector group. On hard drive, i obtain a big picture with a lot of space.
    After several tests, the window "export for files" exports correctly artboards but no files !!??
    I use in this picture, deform texte with a vector behind.
    i install the last version of illustrator.
    i work on OSX Monterey.
    bye

    1 vote

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  4. Resaving a file that is being currently saved makes it loose changes

    Steps: Save and Save As

    While the file is processing the save, if you save a copy or with another name, the changes made in that initial save are completely lost (in some update this problem appeared, in the past it was not like that).

    Illustrator 25.4.8
    Mac OS 10.14.6 (18G4032)

    1 vote

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  5. text deleted and exporting empty

    This happened some time ago but this time I need and explanation from Adobe. I exported this file yesterday and it worked perfectly. I opened today and some text is removed as you see in the image.
    When you export to PDF, some pages (that look ok, just with removed text on Ilustrator) look completely empty, other pages hace some elements missing.
    When you try and save the ilustrator file it shows the error you see.

    I cannot share the ilustrator file since its sensitive infomation but sent screenshot. If someone from Adobe send me an email to marcos@mercadoglobal.org to…

    1 vote

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  6. png export fails

    Illustrator 2023 crashes almost every time I try to export my work into a .png file

    1 vote

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  7. REMOVE THE POPUPS - share online

    please remove the annoying popup ... i will never share or use google cloud for any business documents.
    and i hate HATE popups that will not go away. i never want to see any popups.

    15 votes

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  8. ÇOK ÖNEMLİ ÇOK ACİLLL - Otomatik kaydetme çalışmıyor

    Merhaba,
    Hem bu versiyon (beta), hem de en son yayınladığınız versiyonda;
    - Otomatik belge kaydetme özelliği düzgün çalışmıyor. Çalışmaya başladığında programı kesinlikle kilitliyor. Otomatik kaydetme özelliğini kapattığım zaman programı kullanabiliyorum

    1 vote

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  9. Grey borders appear on rectangles when exporting to PNG (scaled)

    When exporting an artboard to PNG (File > Export > Save for web), dark borders randomly appear, especially on light coloured rectangles.
    – "Type Optimized" gives better results than "Art Optimized" (although the issue is originally not type related), but still not 100% perfect in certain cases (shadows...).
    – The issue depends very much on the exact export resolution. In my case, I export 1600x900 artboards to 1920x1080 PNG files, i.e. a 120% ratio, which seems to be the worst case. 110%, 121%, 130%, 150%... do not cause the same borders on coloured rectangles. Actually, in some cases, if I…

    2 votes

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  10. Export as PSD take long time to save, and make the software to freeze

    If you try to export to PSD, it will freeze the app, and take long time to save it.

    1 vote

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  11. Acrobat PDF File Format is having difficulties. Bad parameter.

    Having this issue after the 27.3.1 update. Found that it cause by the mask inside the transparency. The error prompt out when we try to save the file.

    13 votes

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    I am happy to share that we have fixed this bug in our latest release – 27.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

    Ankit Goyal

    Illustrator Team

  12. File saving on network issue.

    Using current Illustrator v27..3.1 and files on our Windows network are saving as temp files rather than existing AI files.
    This is a major problem, as if operator is not opening the folder window, they will not see the temp files if they go via FILE>OPEN. Opening the existing file opens up the previous version and all amends are lost!

    1 vote

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  13. export

    hi, I have a bug in Illustrator.
    when I try to export an image by "save for web" method, the images becomes very sharp and text is unclear and little blurred and pixeled even when I edit it and scale. please fix it as soon as possible since I need to slice some parts of the artboard and I can't do it another way...

    1 vote

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  14. 書き出し

    illustrator 27.2 Mac M1 版  書き出し で アートボードごとにpngなどで書き出しすると、1枚目のアートボードのみ、書き出されているが、サイズが0バイトになる。

    1 vote

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  15. Problems with exporting PSD

    I am having an hard time exporting my file as photoshop file

    2 votes

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  16. コンピューターに保存時、ファイル名を作成する際、シフト+テンキーを使うと保存画面がリセット

    コンピューターに保存時、ファイル名を作成する際、シフト+テンキーを使い、テキストの一部を選択しようとすると保存画面がリセットされてしまう。Creative Cloudに保存時には発生しない現象。

    1 vote

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  17. Illustrator 27.2 super buggy (MacOS)

    Had serious issues at opening (took too long) and saving (failing) with 27.2 version. Switched back to 27.1.1

    1 vote

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  18. Smart Object from Illustrator to PS not working after Mac Ventura 13.2.1 update

    Copy and pasting a vector file from Illustrator into Photoshop as a smart object no longer saves the way it used to. In Photoshop, when I wanted to make a change to the smart object, I would double click on it in the layers panel, it opens in Illustrator, make a change, cmd + s to save, back to Photoshop and the smart object would update. Now after updating to Ventura 13.2.1, the process is the same, but after saving and returning to Photoshop, my fonts show up differently. Screenshots included.

    1 - Smart Object in Photoshop
    2 - Making…

    1 vote

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    The problem got resolved when fonts got activated for Photoshop in the font manager app.

    It seems that for some reason Photoshop does not warn users about missing fonts in smarts, although it should not be relevant, since Ps reads the PDF content from a smart to render it...

    Needs further investigation. If you have updates on this — please comment.

  19. cannot open file/ missing file in adobe illustrator

    my file missing n i can't open my file back even though i already save all

    1 vote

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  20. Illustrator freezes at the moment of saving a file with "Save as"

    At the moment of saving the file with "Save us" the pup up window freeze and the whole Adobe Illustrator also stops working. To be able to do something I need to "Force quit". But the action of "Save as" will not work, therefore I can not save my documents.

    1 vote

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