1115 results found

1. Export for Screens: bad antialiasing and jagged edges for rotated images when exported to JPG

   Illustrator 24.0 - Windows 10

   1. Create a new document
   2. Import a JPG image inside the artboard
   3. Rotate the imported element -25º
   4. Go to File > Export for Screens
   5. Select the scale 1x and the format JPG 100. Also, verify in the settings that JPG100 has the Anti-Aliasing "Art-Optimized (supersampling)" checked.
   6. Export the file.
   7. Go again to the artboard and press File > Save for web
   8. Select format JPG with good quality (at least 80%), and "Art-Optimized".
   9. Click "save"
   10. Open both images and compare them, the one exported with "Export for Screen" looks jaggy and with low quality, but the one exported with "Save for web" looks alright. The expected result should be that both looked fine.

   Illustrator 24.0 - Windows 10

   1. Create a new document
   2. Import a JPG image inside the artboard
   3. Rotate the imported element -25º
   4. Go to File > Export for Screens
   5. Select the scale 1x and the format JPG 100. Also, verify in the settings that JPG100 has the Anti-Aliasing "Art-Optimized (supersampling)" checked.
   6. Export the file.
   7. Go again to the artboard and press File > Save for web
   8. Select format JPG with good quality (at least 80%), and "Art-Optimized".
   9. Click "save"
   10. Open both images and compare them, the one exported with "Export for Screen" looks jaggy and with low quality, but the one… more

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   27 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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2. Unable to import SVG textPath

   Illustrator is able to export SVGs using the <textPath> element for use in browsers. However, it is unable to import SVGs using the <textPath> element - instead of importing them properly, it puts each glyph in the appropriate position along the path, but it doesn't rotate the glyphs.

   The workaround is to generate SVGs with "expanded" outlines for text, but this leads to much larger SVG files, with a loss of editability.

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   16 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Anjali responded

   I am glad to update that this issue was fixed in 23.0.5 release.

   Thank you for all the feedback.

3. Illustrator 2020 (24.2.1) crashes when saving eps file

   Illustrator 2020 (24.2.1) crashes with the following steps.

   1. Apply a calligraphic brush to the path
   2. Save the document in [Illustrator CS EPS] or older format and close it
   3. Open the document from step 2 and save it again

   Confirmation environment
   OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
   Illustrator: v24.2.1

   Stock illustration services often require Illustrator 10 EPS, so we expect corrections.

   Illustrator 2020(24.2.1)が，次の手順でクラッシュします。

   １.　パスにカリグラフィブラシを適用する
   ２.　書類を［Illustrator CS EPS］かそれより古い形式で保存し，閉じる
   ３.　ステップ2の書類を開き，再び保存する

   確認環境
   OS: macOS 10.15 (Catalina), macOS 10.13.6 (High Sierra)
   Illustrator: v24.2.1

   ストックイラストサービスではIllustrator 10 EPSを要求されることが多いため，修正を期待しています。

   26 votes

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   Completed (Comments Open)  ·  2 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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4. Illustrator could only partially read this file

   When I load the first attached file in 24.0.1 (with Windows 10) it loads OK and I can edit it. When I save it and try to reload it in 24.0.1 it says Illustrator could only partially read this file. That's awful when Illustrator cannot read a file it has just saved.

   The layers (and sublayers) under ALL > WATERWAYS > A-B beginning with A have all gone missing when it reads in what it can. Other parts may be missing too.

   It works fine in 23.1. and I have had to revert to using that.

   I have lost a day's work as I kept saving my work in 24.0.1 at regular intervals but the following day none could be read back in and I had to revert to the previous day's backup which was saved in 23.1

   The first file attached (y191125-1042 EAW 95) is one which loads OK into 24.0.1 and the second (x191130-2214 EAW 95) is the result when the first file is saved in 24.0.1 and which will not load back in.

   Note the files are not attached as I don't want them to be public. I will provide them on request.

   When I load the first attached file in 24.0.1 (with Windows 10) it loads OK and I can edit it. When I save it and try to reload it in 24.0.1 it says Illustrator could only partially read this file. That's awful when Illustrator cannot read a file it has just saved.

   The layers (and sublayers) under ALL > WATERWAYS > A-B beginning with A have all gone missing when it reads in what it can. Other parts may be missing too.

   It works fine in 23.1. and I have had to revert to using that.

   I have lost a… more

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   26 votes

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   21 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Need More Info  ·  Anish Kumar responded

   Hi Paul,

   We would need these files to reproduce this issue. Can you please share the same on my mail ID: anish@adobe.com

   Thanks
   Anish

5. Save a Copy in same folder of AI file (like before)

   Save a Copy in same folder of AI file (like before)

   Since the update to 22.0, the behaviour of “Save a copy” has changed so as to present the last-browsed folder destination in Windows Explorer. Previously this defaulted to the location of the working file.

   This is interrupting workflow considerably. I’m sure I am not alone in saving PDF copies of artwork in profess, for discussion with colleagues and clients. This used to be a couple of keystrokes but now I have to remember to browse back to the working file location each time.

   In summary:

   Expected Result: Explorer window should really default to the location of the working file.

   Actual Result: Shown location in Explorer window is that of the last-browsed folder destination.

   Save a Copy in same folder of AI file (like before)

   Since the update to 22.0, the behaviour of “Save a copy” has changed so as to present the last-browsed folder destination in Windows Explorer. Previously this defaulted to the location of the working file.

   This is interrupting workflow considerably. I’m sure I am not alone in saving PDF copies of artwork in profess, for discussion with colleagues and clients. This used to be a couple of keystrokes but now I have to remember to browse back to the working file location each time.

   In summary:

   Expected Result: Explorer window… more

   26 votes

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   17 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

   We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
   Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
   Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
   Adobe. Make It an Experience.

6. Unable to save

   This is not an idea, it is a serious bug.
   Apple OS Mojave - latest version, Illustrator 2022 - latest version.

   Saving doesn't happen. Clicking File>Save As and nothing happens, no dialogue pops up, nothing. Trying shortcuts on the keyboard. Same. Trying to quit the program, shows File not saved/ I click Save FIle and it does nothing. So, unless I force quit, there is no way to close the program. Illustrator seems to not initiate any action on my attempts to perform a SAVE. It is a HUGE problem for my work!

   25 votes

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   32 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi ,
   Thanks for reporting the issue . This issue is fixed with Mac OS 12.1 update .
   Thanks & Regards,
   Ankit Goyal
   Illustrator Team

7. Poor quality images from Export for Screens

   Mac OS 10.13.5, Illustrator 22.1

   Images from artboards containing embedded raster files output using Export for Screens are of decidedly lower quality than those output from Save for Web. Please see the attached image for a side-by-side comparison. Save for Web is on the left, Explort for Screens on the right. Top images are actual size, bottom enlarged for emphasis. Notice the jaggies in the raster images.

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8. "Replace all" Linked images

   Since new version 27.8, when I reopen an AI file with missing images, I no longer have the "Apply to all" checkbox, the new version allows "skip all" but no longer "replace all"

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   21 votes

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   Completed (Comments Open)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The issue is fixed in the latest public release, 27.9.

9. svg code export issues

   I export svgs from Illustrator in order to animate them. I use File - Export as - SVG. Now with version 26.1 when I export an svg, none of the layer(id names) are correct. The exported svg is naming them <svg id="a", id="b" and so on.
   A temporary fix is uninstalling and reinstalling, but the issue reappears before the day is over. The previous version 26.0.3 works with no issues.

   21 votes

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10. Saving always creates a .tmp file, can't see preview of the file and cannot import AI file to After Effects

    as title says, my Illustrator 2020 (24.0.1) always creates a .tmp file whenever i save. I cant see a preview of the file when viewed on Finder. Lastly, I can't import the files i created using AI 2020 to After Effects - it only shows a blank artboard.

    Files are saved with Create PDF compatible File ticked.

    I have also tried resetting the Adobe PDF joboption settings.

    So right now I have 2 AI's installed just so i can continue working with my files.

    macOS High Sierra
    version 10.13.6

    21 votes

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    Resolved (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Ratchakrit Klongpayabal posted the below solution to fix this issue.

    
    

    How to stop .tmp$$$ when export .png File from Avast Anti-virus

    The cause of this annoying problem came from the ransomware shield function from Avast. This is an easy method to solve this problem.

    1. Go to Avast Antivirus user interface.
    2. Select the protection tab.
    3. Select ransomware shied.
    4. Protected folder by Avast Ransomware shield will appear.
    5. Click the checkbox of the protected file location that you choose to export which shown for protection.(C:\USER\...\Pictures etc.)
    6. When you select, the message of the selected folder and "Stop Protection" button will appear.
    7. Click stop protection.

    after this procedure, you can export .png file or else and preview it as you please. Please try...

11. Playing Save for Web operation from action produces different result than a direct operation

    1. Rename the .txt file to .aia
    2. Load this file as a set into Actions panel
    3. Open the .ai document (make sure that linked .tif file is loaded)
    4. Export the file using Save For Web command. Set size to 200% and save the result as 1.jpg
    5. Run the 'Test' action form the loaded set. Save the image as 2.jpg

    Compare both files. 2.jpg is looking more red than 1.jpg
    No profiles attached to JPGs.

    1. Run the action again
    2. While the S4W dialog is open, go to Optimize menu (hamburger button in top right corner) and disable 'Convert to sRGB' option

    The generated result gets less red (toggle it back and forth to see the difference).

    1. Cancel the dialog and run S4W command directly again
    2. Toggle the same option again

    No difference happen with the red tint, the image stays the same.

    It feels like some double conversion happens.
    Yes, S4W is legacy, but this is how you called it. It is widely used still. This needs to be fixed.

    1. Rename the .txt file to .aia
    2. Load this file as a set into Actions panel
    3. Open the .ai document (make sure that linked .tif file is loaded)
    4. Export the file using Save For Web command. Set size to 200% and save the result as 1.jpg
    5. Run the 'Test' action form the loaded set. Save the image as 2.jpg

    Compare both files. 2.jpg is looking more red than 1.jpg
    No profiles attached to JPGs.

    1. Run the action again
    2. While the S4W dialog is open, go to Optimize menu (hamburger button in top right corner) and disable 'Convert to sRGB' option

    The… more

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    4 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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12. Importing CAD DXF files: Unknown Format and Cannot Be Opened

    I am using Illustrator 2020 on a Windows 10 computer.
    We import CAD files in DXF format to create AI files for our graphics department to use. We are successful when importing ACAD2000 DXF files, but have problems with more recent versions. Elements drop off when importing ACAD2004, 2007, 2010 DXF files. When trying to import ACAD2013 and 2018 CAD files I get the message "Unknown Format and Cannot Be Opened".

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    25 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.x which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

13. Copy/paste vector: Illustrator → Figma (pastes as raster)

    In 25.2 — graphics copied from Illustrator get inserted in Figma as a vector image. In 25.3 the behavior is broken and graphics get pasted as a raster image.
    All the settings are the same.

    19 votes

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    9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 25.4.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

14. Saving operation get cancelled when Save in background is checked.

    When Save in the background checkbox is checked, saving the document using the script, gives an error operation was cancelled and the automation process stop. But if uncheck this setting everything works fine. This happens when we show our custom progress bar dialog. So I think progress bar dialog is interfering with the process of saving the document in the background. Could you please look into this issue and see what can be done for this at your end?

    19 votes

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    Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 26.1.0 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

15. New document (File > New) window is blank/black/empty

    File>New box is completely black. I cannot do anything. Tried uninstalling and reinstalling without effct.

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    19 votes

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16. SVG text exportation creates a fragmented code

    All texts I wrote in a drawing, when exported to SVG files, were not anymore consistent: fragments of texts were overlapping each others.
    I opened SVG file using a text reader and I discovered that my texts were unnecessarily fragmented in many parts that finally were badly rebuild in the code.

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    18 votes

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17. Please fix export SVG, Adobe illustrator, AI ruins vector graphics

    I used AI to create vector graphics for a game for around 3 months, until now, I moved to Affinity designer until AI fix their SVG export

    In AI a problem was always present:
    The SVG export.

    Adobe Illustrator ruins SVG graphic files:
    - Gaps between shapes
    - Gradient color unwanted alterations
    - Layers might overlay incorrectly
    - Wrong transparency percentage
    (All the above only after exporting in SVG format)
    (I only work using vector graphics, so the issues are all for vector graphics)

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    Please, fix vector graphic exporting in SVG format
    _

    1. Windows 10 home / Adobe Illustrator CC
    2. Exporting SVG vector files only
    3. I expected to keep the same appearance/quality than in the .AI format
    4. I got the issues posted above, meaning in a low quality and broken SVG graphic file
    5. -

    I used AI to create vector graphics for a game for around 3 months, until now, I moved to Affinity designer until AI fix their SVG export

    In AI a problem was always present:
    The SVG export.

    Adobe Illustrator ruins SVG graphic files:
    - Gaps between shapes
    - Gradient color unwanted alterations
    - Layers might overlay incorrectly
    - Wrong transparency percentage
    (All the above only after exporting in SVG format)
    (I only work using vector graphics, so the issues are all for vector graphics)

    ---

    Please, fix vector graphic exporting in SVG format
    _

    1. Windows 10 home / Adobe Illustrator CC
    2. … more

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    18 votes

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18. Version info disappeared from “Get Info” of Finder

    macOS 10.12.6
    CC 22.1

    For ai files saved using v22.1, version info is not displayed in “Get Info” of Finder.
    When checking with xattr command, com.apple.ResourceFork did not exist in those file.
    Did the specifications change?

    18 votes

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    Completed (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Resource Fork in .ai files are removed in version 22.1. This is done to prevent an intermittent crash while saving Illustrator files to smb volume on macOS 10.13. Apple deprecated resource fork many years ago.

    Following Apple document talks about deprecations that lead to removal of Resource From .ai files
    https://developer.apple.com/library/archive/releasenotes/General/CarbonCoreDeprecations/index.html#//apple_ref/doc/uid/TP40012224-CH1-SW28

    https://developer.apple.com/documentation/coreservices/carbon_core/file_manager?language=objc

19. Text import option error

    Unable to open Ai file. It shows Text import error. Please advice how to fix

    18 votes

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    14 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

20. Local file saving and opening is extremely slow when connected to slow external server or VPN.

    LOCAL file saving and opening is extremely slow when connected to slow external server or VPN.

    Even though I only work on my local drive, opening or saving a simple document takes up to 2 minutes when I'm connected to a slow VPN connection server. Note: I don't open/save through the VPN, I only opens and saves from my local drive.

    The second I close the slow VPN connection, Illustrator works like normal and saves the same file in <3 seconds.

    So -- What is Illustrator doing accessing that VPN connection when everything it needs is on the local disk?

    This is not an issue with Photoshop and Indesign.

    Illustrator CC 2018 - 22.1

    LOCAL file saving and opening is extremely slow when connected to slow external server or VPN.

    Even though I only work on my local drive, opening or saving a simple document takes up to 2 minutes when I'm connected to a slow VPN connection server. Note: I don't open/save through the VPN, I only opens and saves from my local drive.

    The second I close the slow VPN connection, Illustrator works like normal and saves the same file in <3 seconds.

    So -- What is Illustrator doing accessing that VPN connection when everything it needs is on the local disk?

    … more

    16 votes

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    19 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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    Completed (Comments Open)  ·  AdminAvinash Singh Kotwal (Principal Product Manager, Adobe Illustrator) responded

    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!