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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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1111 results found

  1. Illustrator CC 2019 (v3.0)

    I generate a PDF from Illustrator with "High Quality Print" option and unable to view in Acrobat DC.

    This is happening only after I update the Illustrator CC 2019 (v23.0)

    I have attached the screenshot.

    2 votes

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  2. JPG Import bug CC 2019

    macOS 10.13.6
    Ai 23.0

    Try to open or place a .jpg or .jpeg file
    -> Error-Message "File could not be read because there was an error"

    Does work with other images. I attached the original image.

    (After running the image through imageOptim the import works)

    2 votes

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  3. Cannot open .ai files after update. Windows 10

    After new October update for Illustrator CC 2019, I can no longer open .ai files? I get the 'how to you want to open this file?' window appear.

    If I right click .ai file > properties > opens with, change. and select the correct Illustrator it still does not change!

    2 votes

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  4. AI crashes on opening PDFs

    Attempting to open a PDF proof generated from InDesign, AI quits without warning. Either using right-click/Open With… or File -> Open from within AI produces this result.

    OSX 10.13.6
    Illustrator 23.0
    Mid-2015 MBP.

    2 votes

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  5. Can't use 'Export As" as an action to export jpg

    I have created an action for export as JPG, but when I play the action, I got an error message say "can't save the illustration" The object is not currently available

    2 votes

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  6. Paths disappear when exporting to jpg

    When i export to JPG, or PNG some paths just disappear.
    I'ts not the first time i have this problem.
    I have updated the OS and Illustrator yesterday:
    Illustrator Version: 23.0
    OS: Mojave

    2 votes

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  7. Template files (.ait) use/show the Adobe Swach Exchange (.ase) icon in Windows Explorer

    It's pretty much what the title says, .ait files show up in Explorer with the .ase icon. Everything works as expected though, double clicking it will open a new file in Illustrator, so this is purely a cosmetic issue.

    2 votes

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    does a reinstall help? for some error it seems your registry entries have gone corrupt.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  8. Templates

    I just upgraded to Illustrator 23.0 and I can't save any templates I get an error message (see attachments) Also my folder with my own templates is missing really annoying Adobe!!!

    2 votes

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  9. Can't export an SVG

    I can't export an SVG. It just says 'unable to export SVG' without a reason. :(

    2 votes

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  10. When moving a vector with a radial gradient fill, the gradient shifts upon export of an SVG

    Gradient appears to be centered in Illustrator, but shifts on export depending on where the vector is located on the artboard/pasteboard (outside the artboard). I have to manually update the SVG markup on all my exported icons. :(

    2 votes

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    A sample file would have helped. I applied radial gradient on a circle and exported it to SVG. The visual appearance was matched. There are some limitations in SVG 1.1 spec like absence of blending mode support that can affect.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  11. Asset export drag&drop doesn't work for group contents.

    1. Enter a Group of objects in isolation mode.
      1. drag'n'drop an object or a subgroup into an Asset Export tab

    Expected: object added as Asset for export.
    Observed: the panel is not reacting.

    2 votes

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  12. Slow Saving of PDF to Network Share

    Whne trying to save PDF's to a network share the save time varies from instant to nearly 30 seconds. The size of the file does not matter, something small can hang with nearly the same chance of something large. The network share is gig e and the server and SAN are brand new and quite powerful. This issue only happens in Illustrator, no other program both Adobe and other vendor has this issue.

    2 votes

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  13. metadata in save for web does not save the metadata

    metadata in save for web does not save the metadata

    2 votes

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  14. Illustrator CC crashes every time I try to Export for Screens

    Illustrator has crashed 12 consecutive times when I Export for Screens but only when I choose SVG as output.

    2 votes

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  15. "Export as" not working as expected

    When I file > export > export as ... e.g. png, using the "use artboards" function the "save as" dialog isn't working properly ...

    first it doesn't save the name I typed exactly ... "Version 1.2.png" it somehow uses parts of already existing file names like "Version 1.2_Text.png" which is really weird ...

    second if I use parts of the name of a file that already exists like "Text_Version 1.2.png" in the saving process and Text.png already exists it asks me if I want to overwrite that file...

    2 votes

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  16. Adobe Illustrator CC 2018 for mac crashes when opening file

    My idea is for Adobe to actually fix the problem; I've followed every linked fix to the letter and Adobe Illustrator CC 2018 for mac will open normally. But, when I try to open any file, I get the spinning pinwheel of death and have to Force Quit (Not Responding). Please provide an actual fix. Thanks

    Adobe Illustrator CC 2018 for mac (v22.1)

    Macbook Pro (Retina, 15 inch, Early 2013)
    2.7 GHz Intel Core i7
    16 GB 1600 MHz DDR3
    Intel HD Graphics 4000 1536 MB

    2 votes

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  17. svg not opening correctly in Illustrator CC

    When opening a .svg file Illustrator (creative cloud 2018) is opening a blank canvas. However a co-worker who is working off a previous version of illustrator (2015 I think) is able to open the file correctly.

    2 votes

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    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.

    Thanks
    Anish Kumar
    Illustrator Team

  18. Save for web - image size percentage not working

    When using save for web option, the image size percentage is not changing even when a new number is put in there. It is only saving as 100%. Sometimes it allows me to increase the percentage, but more times then less it saves as 100% no matter what number I type in there. I am using the creative cloud version.

    2 votes

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  19. Importing Multiple Page PDF

    When importing multiple page PDFs the sizing changes when you embed to work on the files. It is a small change but a change nonetheless. i.e. my 1.4" became 1.5". Something that you will not notice until it's too late. Importing single pages has no problems.

    2 votes

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  20. Link and Resolution

    lately i have working with some client adobe file and i notice that there is some problem or bug i usually come across. The first one is some time file that i open contain the image link that support link to high resolution image but appear in low resolution, when it print out the pixel is damage, this matter only solve be re-link the image to high resolution image. The second one are more severe, some time the file that i have already link or re-link to high resolution image and save but when i reopen the file, the image…

    2 votes

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