Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Cannot Pan/Scroll with WACOM pen in Open/Save/Place file dialogue windows.

    Cannot Pan/Scroll with Wacom pen in Open/Save/Place type file dialogue windows in mmany if not all of Adobe apps (where every other non-Adobe app I know of does, Apple and other 3rd parties), obviously this pertains to when you've mapped a Wacom pen button to pan/scroll to use in that manner (Wacom settings screen attached).

    What should happen is being able to interact similar to touch omnidirectional swiping which includes vertical mouse-like scrolling when pressing the button and making contact with the pen, as would be expected and Wacom designed it to do.

    What instead happens: Adobe apps interpret this…

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. When I try to save a file, I am told my file is a "read only" copy

    I use Illustrator version 20.0.0 (2015.3)

    I have not experienced this problem until very recently.

    After I have saved a file, when I make changes to it that I want to save, I am told I cannot, as it is a read-only copy.

    I have already checked the properties of my file, and it is NOT "read-only."

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. Files Breaking on Save after creating Saved Swatch Library

    Illustrator v22.0.1: We use art tiles to create repeat prints for textile printing. There is a bug that cause my original .eps files to become garbled after I have used that .eps file to create a saved swatch library. STEP1.png shows the original art file and its save options. STEP2.png shows creating a pattern from the art and its associated settings. STEP3.png shows saving the swatch library (I removed all of the standard Illustrator swatches as they are unnecessary for the custom swatch library). After saving the swatch library, I save and close the original art file. STEP4 shows what…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    We would need the file to recreate and investigate.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  4. PDF file objects and font look different than in the .ai file

    Hello!

    I am having an issue with Illustrator that no one from Adobe could fix so far after several tries and more than a few weeks. I have recently been working on a batch of packages (both in CC 2017 and CC 2018) and every time I save the .ai to PDF (any of the versions 6,5,4 etc.) some strange things happen (sometimes all of them, sometimes only one):
    - the font seems bolder than it actually looks in the .ai file (even if it is converted to outlines or not) - img 11 - 13 (from 2 different files…

    1 vote
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    4 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  6. Invalid Export Location

    When I "Export Selection" on an artboard, the "Export for Screens" window comes up. I select the asset, and choose the export location. No matter what location I choose I get an error upon export - "Invalid Export Location".

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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  7. PDF does not preserve Illustrator editing capabilities!!

    I upgraded two days ago to the new version of Illustrator. I've been saving PDFs with 'Preserve Illustrator Editing Capabilities' for years. Now when I do it, it's flattening the PDFs and not allowing editing as normal. It has totally ruined two of my complex files and I've lost hours of work.

    Has anyone else had this problem or know of a fix?

    So frustrating!

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  8. Saving PDF Security override by gmail

    Dear sir or madam,

    I've noticed as i saved PDF in CS6 to send to a Client and i used password protection with no permissions (printing, copying....)

    And the thing is, if you open the email att. in this case My protected PDF in gmail preview - you can print it with no problems. And if you print to a PDF file, you get the same PD minus the Password protection.

    I think this could be a big issue.

    So i see google's gmail now as an easy fool proof password hack tool.

    hope i helped somehow with this.

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator Team

  9. Cannot rename new or old folders in save dialogue

    Used to be able to create a folder inside the save dialogue with a specific name. Not anymore. And i cannot change a folders name either. I am running a PC.


    1. Version Illustrator CC latest build 22.0.1

    2. Save as -> Create folder->New folder

    3. Ability to name folders.

    4. Folder says New folder and stays like that.

    Really buggy behaviour

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    closing the ticket due to lack of response.
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  10. Illustrator CC 2018 (Mac) Crashes Affects ALL CC Programs

    illustrator CC2018 crashes about every third or fourth time I "Save AS" an EPS. Freezes immediately AND freezes any open CC programs. Have to Force Quit all to restart each. This is getting old, fast.

    1 vote
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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. illustrator 2018

    Today i installed Illustrator last version.

    When we click a smart object in photoshop, illustrator open bit doesnt open the vector we are trying to work from smart object.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. illustrator cc 2018 wrong in export psd after rasterized

    colors change in file export with pantone, my steps are as follows:
    1- I have created a file in illustrator CC 2018 with 8 spot colors or pantone.
    2- rasterize the file with the function "keep spot colors " flagged
    3- export the .psd image with the function in the connection tab
    4- the resulting file has changed colours and wrong result

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. export

    Exporting artboard to PSD now flattens the image even though layered export is selected.

    File>Export>Export As..>type "PSD"
    Write layers - selected
    preserve text editability - checked
    maximum editability - checked

    Same process as before updating to v22.0.1

    previously it exports all the elements as separate layers perfectly, now it flattens everything

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  14. Bitmaps not coping over from Ai to Xd in version 2018, had to revert to 2017.

    Fix version 2018 to also copy bitmaps with vector art in Ai and past it directly in Xd, as with version 2017.

    1 vote
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  15. Exporting files

    CC2018. - FILE NEVER EXPORTS. Trying to save .tif and .psd files

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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  16. Export Artboards "Name" Error

    I exported first one Artboard of 2 or 3 in the beginnning of a design process, the changed the names in the end of all 3 artboards to the projectname. The first artboard still kept the original name ("artboard 01" or else) so i had to rename by hand this file. Pretty weird.

    1 vote
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    Completed  ·  1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  17. Saving AI to EPS produces 2 EPS "clones"

    Standard procedure in my Art Dept. is to save AI files as EPS when going to press. This includes outlining all fonts and embedding all images.

    For at least the last several months, I've often found that when I save an AI file as an EPS, it creates two nearly identical EPS "clones"...meaning they have virtually the same file name but are slightly different in size. An example result for saving "file_name.ai" would be:

    filename.eps
    file
    name-01.eps

    In all cases, the file without the "-01" would be slightly smaller in size (i.e., 4.3MB compared to 4.6MB), but aside from…

    1 vote
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    5 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. CC 2018 PGN Exporting looking worse than CC 2017

    When using Adobe Illustrator CC 2017 back then, exporting a HUGE resolution, Inked Lineart via File->EXport As->PNG-> High 300 ppi + Art Sampled + Transparent..

    Whenever i open that file on Photoshop CC 2017, the line art looks CRISP, stylish, soft, with no dead pixels like showing off..And Photoshop CC 2017 detects it with a 19kx20k Resolution.

    NOW, when using THE SAME EXPORT SETTINGS but on illus' CC 2018, the exporting looks instant...Oh yeah, great... But when i open it on PSCC2017....The lineart looks VERY THIN, 1px like, with greyed out dead pixels.

    Please do NOT break out what's working…

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    -Rama
    Illustrator Team

  19. Save command does not include latest edits

    Illustrator 2018. First day using this and its extremely buggy, while working on a drawing, everytime I hit save it takes the file back several steps (like a shortcut for multiple undo's). What makes this even more annoying is that you cannot access any redo. Its as though hitting save deletes the latest memory cache of the changes you've made in the previous 10 minutes.

    1 vote
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  20. The file saved in eps (cs 2) format in CS 6 can not be opened from CS 2.

    The file saved in eps (cs 2) format in CS 6 can not be opened from CS 2.

    1 vote
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