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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. sig malfunction

    When exporting a svg for screens the height and width tag has gone missing in the exported svg-file so the appear in odd sizes in my projects – I worked in the pro version og ai – whish I hadn't upgraded :)

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Use of Asset Export panel modifies existing SVG when closing without saving changes

    When using the Asset Export panel in Illustrator, if an SVG is exported with the same name as the currently open file, when that file is closed without saving changes, the existing file is modified.

    Specifically, a <metadata> element is added to the SVG, which results in unexpected behaviour when trying to use the SVG in an HTML document for example.

    This is part of my current workflow because Illustrator creates better SVG exports than XD. Therefore I am exporting an SVG from XD, then opening it in, and re-exporting it from, Illustrator. Every time I repeat that process, I…

    1 vote
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  3. Not Responding every time PDF saved

    Every time I save my work as a PDF file my Illustrator freezes for up to 10 minutes at a time. This makes productivity EXTREMELY slow and frustrating!

    1 vote
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  4. Saving as PDF includes Illustrator layers when "Create Acrobat Layers from Top-Level Layers" is turned off

    I often iterate ideas on multiple layers, then use the "Save as PDF" option to export a clean version with inactive/hidden layers omitted using "Create Acrobat Layers from Top-Level Layers" de-activated.

    However, I have noticed recently that when I re-open PDF files saved in this manner, the hidden Illustrator layers are still present, when the hidden data should have been omitted from the PDF.

    Please correct this, as it's causing Illustrator to generate PDF files that are larger than they need to be, with the inclusion of hidden layers, which may also include reference images and templates not needed in…

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. SVG File not found but will open in inkscape in windows 10 cc 2017

    SVG File not found but will open in inkscape in windows 10 cc 2017
    help

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  6. svgz file got an error in brouser

    Hi,
    I'm working on the latest version of Illustrator CC 2018 - 22.1.0 on windows 8.1 Pro, on a wacom graphics tablet.
    I recently got an error when I save svgz files. It is about a missing line code.
    In the first image are the setting that I have to make for saving the file, and in the second image is the error that I receive in browser.
    In the last image are setting whit which file work, but it ia to big.
    Until a few days ago I had no problem, now every file I save has this error.…

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  7. Hitting "enter" key when specifying page range of 'Save to PDF' on mac broken

    Running AI on Mac 10.13.6 with AI 22.1.
    On all programs, when a dialog box is 'highlighted' you can hit 'enter' which will do that action. There is a new bug on save to PDF on Mac at least. Should be very easy to fix guys!

    When you Save as PDF, and you have a multi-artboard file - if you want to save out a couple of the pages to PDF, you click 'Range' and type the page range, ie. 2-3. Usually I would always do this and then hit enter, as there is no point picking up the mouse.

    1 vote
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  8. 1 vote
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  9. Illustrator freezes when saving to DXF or DWG

    Illustrator freezes when saving to DXF or DWG

    1 vote
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  10. Unit issue with exporting to DXF in Illustrator

    1.Details of your operating system and version of Adobe Illustrator:
    I'm working on a proper windows workstation, Illustrator version 2018 (22.1)

    2.The steps you were taking when you experienced the issues:
    Importing a DXF file from Solidworks, editing this and exporting it in DXF again. When importing and exporting I made sure to select the 'mm' option in the units drop-down menu.

    3.Your expected result:
    A DXF file still in de mm units

    4.Your actual result:
    A DXF file in imperial (inch) units. All my files are laser-cut 25,4 times too big.

    When I open in Illustrator you can select…

    1 vote
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  11. Asset export drag&drop doesn't work for group contents.


    1. Enter a Group of objects in isolation mode.

    2. drag'n'drop an object or a subgroup into an Asset Export tab

    Expected: object added as Asset for export.
    Observed: the panel is not reacting.

    1 vote
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  12. import png from Photoshop or Capto results in an invisible link

    Illustrator CC 22.1, OSX 10.13.6

    When importing a .png or .jpeg from photoshop or as a screen capture from Capto, the link appears in the links panel, but is invisible on the art board or the paste board. If you click go to link in the links panel, it takes you an extremity on the pasteboard, but the link is not visible and cannot be selected.

    Expected result, to see the .png on the art board. When searching for link on pasteboard, that it would be visible.

    Actual result, link is not visible anywhere, but appears in link palette.

    1 vote
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  13. Artboard

    When copying one art board and saving PDF. The PDF will sometimes save a extra page automatically. Can easily be fixed in adobe acrobat by deleting the extra copied pages but wish I didn't have to do that in first place.

    1 vote
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  14. Can't export png file macOS 10.13.6


    1. Details of your operating system and version of Adobe Illustrator
      Use artboard "Save for web" or "Export to PNG" both failed

    GPU Info:
    Illustrator Version: 22.1.0
    OpenGL Version: 4.1 INTEL-10.36.19
    Number of Displays: 1
    Number of Drivers: 1
    Vendor: Intel Inc.
    Renderer: Intel(R) Iris(TM) Graphics 650
    ActiveDriverIndex: 0
    Driver[0] Name: Intel(R) Iris(TM) Graphics 650
    Driver[0] Adapter RAM: 1536
    DefaultEnableGPU: 1


    1. The steps you were taking when you experienced the issues
      Open bug.ai then export png


    2. Your expected result
      No error, PNG export properly


    3. Your actual result
      Error dialog show while preview


    [Optional] Upload your Illustrator file or a video

    1 vote
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  15. PDF file with Opacity Mask using a 1-Bit tiff when Exporting PNG with Anti-Aliasing TURNED OFF does not render correctly.

    BUG: When exporting a PDF file as a PNG containing an Opacity Mask made with a 1-Bit tif file AND Anti-Alias turned off in the PNG Export options does not render correctly. The opacity mask is not WYSIWYG in the exported PNG file. The PNG file contains part of the mask information (from left to right).

    The same issue occurs when opening the same PDF file in Adobe Photoshop. If the Anti-aliasing is turned off the resulting PNG is incorrect (although the thumbnail in the PDF import screen IS correct.

    If Anti-aliasing is turned ON in either scenario the resulting…

    1 vote
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  16. metadata in save for web does not save the metadata

    metadata in save for web does not save the metadata

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  17. Legacy "save as" from CC2018 does not work

    "Save as" to legacy CS6 , CS5, etc. from CC2018 does not work - although it looks like it does. Trying to open the file in CS6 will get an error that the file was created in a newer version. To confirm the file has not been converted to CS6 (or other legacy version), check the file window. It will display no version number and right-clicking on the file and choosing "get info" will also show no version number.

    To work around the bug, launch CS2017 and "save as" to the desired legacy version. You will now see a version…

    1 vote
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  18. Exporting to JPEG(Optimized) results Progressive JPEG

    I exported my design as JPEG "Baseline Optiomized" on Illustrator CC 22.1. However it results a progressive JPEG file that contains a SOF2 "FF C2" .
    Please check it.

    1 vote
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  19. Devanagari scripts

    The use of devanagari scripts in most Creative Suite is really laborious. It took me a long time before finding the way to have a correct display of simple copy/paste from Word or any other source of hindi or sanskrit texts by adjusting, in TWO différents dialog boxes the appropriate settings. I finally found the way to do it but, as I wanted to use a composition in a webpage, I exported my composition as SVG, and the result was just terrible: no word was correctly spelled and I had to retype all of them in Dreamweaver (which has a…

    1 vote
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  20. create new

    "Create new..." does not work on Win 10 latest CC 2018 update, new subscription, first time using Illustrator. I've seen Illy used by many people up close, it's not me - it's the Create New feature, it's broken from the File > menu, the full screen app convenience tile menu, and also CTRL+N. None of it progresses past the initial "what new file setup do you want". And yes, I pressed "Create" not cancel.

    Very disappointed, I just paid for a year of this, greeeaaat.

    1 vote
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