Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1117 results found
-
Save dialog Format pop-up not accessible
Since the addition of the 'Save Adobe Cloud Document', once in a while the Format pop-up menu is not responsive - can not choose a format.
Other buttons work, but Save Adobe Cloud Document and Format: are dead.1 vote -
Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.
Cannot extract the embedded font 'XLVASC+Jack'sCandlestick'. Some characters may not display or print correctly.
OS: macOS Catalina 10.15.4 Beta (19E234g)
Repro steps:
[1] Open Adobe Illustrator 24.0.3
[2] Create a new project
[3] Place a new text on the artboard
[3.5] Install Jack's Candlestick Regular font (see attached)
[4] Change the Font of the text to Jack's Candlestick Regular
[5] File / Save a copy...
[6] Format Adobe PDF (pdf)
[7] Adobe PDF Preset: Amazon KDP Paperback (see attached)
[8] Save PDF
[9] Open PDF in Acrobat Reader Build: 20.6.20034.366983Expected: the document opens with no issues
Actual: an error…2 votes -
Password Protection in PDF file disappears after changes and saving a PDF file
When we password protect PDF in Illustrator the Password protection disappears if we make some changes and just save the file without put in the password again. Same if we open an pdf file with password protection, make changes and just save the file the password disappears. We didn't need to put in password eveytime when we saved the file after put in a password on earlier version. Is this something wrong with the new version or shall it be like this? Please put back old function or make a pop up box that ask for password if the file…
1 vote -
Brush strokes disappearing when exported
Hello!
I am completely new to illustrator and thought i would use this spare time to see if i could create my own new logo!
I am trying to use a 'watercolour' brush stroke behind my text in two different colours which i have done successfully, however when i go to export my image, the brush strokes are appearing on the small preview image, but when the image is opened the strokes disappear. Is there something i need to do to be able to view these in large when exported?
Thanks,
Amy
1 vote -
Files save status (*) asterisk in title bar/filename does not seem to work anymore.
Files save status (*) asterisk in title bar/filename does not seem to work anymore. The little asterisk by the filename used to tell you if changes had been made to the open file. After a Save or Save As the asterisk would disappear. Now, it seems to always be there. If I do a Cmd-S to save and then a Cmd-W to close, the software still prompts for a save, even though no changes have been made. This is different than the behavior in previous versions.
1 vote -
Font is bugging when saving as PDF file
Some elements of font text are saving with an undefined glyph box (Box with an X) however no glyph is present. only letters "fi"
1 vote -
"Save As..." behaving like "Save a Copy..."
Mac Catalina, Illustrator 2020. Anyone else experiencing this? Go to do a Save As and it saves a copy instead and keeps you in the original file? So annoying.
2 votes -
Metadata title isn't saving (24.0)
When I save an illustrator file, it's stripping out the specified metadata title and replacing it with the filename upon re-opening the file. Even if I re-enter the info in Bridge, when I modify & save the file in Illustrator, it reverts to the file name.
When I export the image though, it attaches whatever title is showing in the file info panel in Illustrator, regardless of whether it will "stick" after closing or not.Also to note, if I enter info into other fields it seems to work fine. It's only the Title that is being overridden.
6 votes -
SVG bug with "use" element
Steps to reproduce
1. Open IllustratorBug.svg in Adobe Illustrator
2. Open the same file in Chrome or Firefox browser
Result: Illustrator displays the image incorrectly. See the attached files.Illustrator version 24.1.2
1 vote -
Illustrator 24.2 EPS title information changed to "Adobe Illustrator Artwork"
Previously when saving eps files, the "Title" information embedded within the file would be the filename. It appears that with version 24.2 the eps title information defaults to "Adobe Illustrator Artwork". Can this be corrected back to the filename? Our RIP uses this title information and now all our files are being processed with the same name.
1 voteHi,
Thanks for reporting this issue.
We are able to reproduce this issue and investigating it further.Regards
Ankit Goyal -
Text overset icon appears on final exported image
=================
Summary
Just updated to Illustrator 24.0, and had an artboard with overset text. When I performed an "Export for Screens", I noted the overset icon informing me I had text overset in the textbox. However, I knew the relevant text was actually visible — so I continued with the export. In the final image, I found the text overset icon was actually exported as a part of the artwork. (See attached example: "Artboard 1.png")
=================
Steps to Repeat
- Create textbox with overset text
- Export artboard: File > Export > Export for Screens (Alt + Ctrl + E) (See attached…
6 votes -
24.1.2 crashes when saving down AI or EPS to CS6
24.1.2 crashes when saving down AI or EPS to CS6.
Oddly enough there is some difference – the .AI doesn't seem to save at all, but saving from .AI to CS6 .EPS when opened after crash seems to have saved down successfully.
1 vote -
Optimize file open & Save Time on slow networks PDF issue
With this option turned on, editing a PDF in illustrator with form fields, attachments, or other pages causes them to be erased completely- leaving the main page only and form fields completely gone. It only happens on-network. Locally it will retain all other information.
5 votes -
[Extendscript] SaveDlg Default Filename Bugged
Hi there,
I'm having some issues with a custom extendscript that we use in our production house. This script is pretty basic, and is meant to make eps / pdf / ai conversion easier (we have some strict EPS settings that must be followed). This script has worked on AiCC (original release) up through CC 2019, but is now behaving oddly in Illustrator 2020.
When you run the script, a custom "Save As" dialog should show up. The filename should default to the current document's name, with .eps set as the filetype suffix. However, when running this script in Illustrator…
3 votes -
1 vote
-
Save File
We are still having save file issues. Illustrator will not save the file over a network or even at time to the desktop. Also please do say "this is not a generic issue" looking at all the posts below with the same problem it surely is.
And please can we get moving on this. There seems a real lack of effort to fix these things. Whenever I read these posts you guys are always saying you have fixed the problem but the posts show that you have not, or you made the error occur again in another update. Very disappointed…
3 votes -
on saving...
Catalina / Illo 24.1.3 / 04-06-20 - tmp file created after error dialog window when saving document since update...?
1 vote -
crash cc2020 24.0 when export rasterized file with spot colors
Dear Sir. Madam,
when I export psd file after rasterized CMYK plus SpotColor illustrator CC20 24.0 crash.
please contact me for further information
thank you
Best Regards4 votesI am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.
Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.
You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html
Thank you for all the feedback. Keep it coming!
-
Illustrator to PS Smart object updating broken
Bug persists on both windows and Mac. Illustrator v2020.x (issue not present before v2020.x)
BUG: When using smart objects in photoshop, linked to an illustrator file: after updating illustrator file and saving, the smart object always reverts to first artboard in PS and artwork shifts upon re-updating is PS.
Steps:
1. Make new layer in PS. Right Click layer->Convert to smart object
2. Right click PS layer->replace contents->select a multi artboard illustrator
file -> select any artboard other than the first ->place as "media box".
3. Double click smart object layer to open in illustrator. -> make any
adjustment to…2 votes -
Wrong fonts when importing PDF
When opening a PDF in Ai, (almost) all text becomes the font 'Montserrat' despite the correct fonts are loaded. There were no errors, and it doesn't gives any 'missing fonts' errors either.
2 votes
- Don't see your idea?