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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1111 results found

  1. 2 votes

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  2. saving to pdf press

    Problem saving illustrator files to pdf "press"

    2 votes

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  3. Issues copying linked graphics from a multi-page PDF opened in Illustrator as links.

    When opening a multi-page PDF in Illustrator, you have the option to import all pages as links for optimal performance. If there is bleed in the file, the size and scale of the graphic is correct UNTIL you copy/paste the link into the same or different document. Copying/pasting causes the linked graphic to resize:

    1. Open multi-page PDF with bleed in Illustrator and choose to Import PDF Pages as Links
    2. Select one of the linked graphics.
    3. Copy and paste into the same file (paste in front makes the issue more apparent).
    4. You will find the pasted graphic is now a different…
    1 vote

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  4. "save as" issue

    MacBook Pro 15-inch
    2,2 Ghz 6-core Intel i7
    16GB memory 2400MHz DDR4
    macOS Catalina
    Illustrator 2020 v.24.1.2

    When I press cmd + save, it saves but then asks me to save again.
    Please see the link below for the screen recording I made.
    https://www.dropbox.com/sh/z7kycdcuoohqzz8/AACxbgR9OuX9S_fEmnrZkivaa?dl=0
    Please advise.
    I have had no communication since my last post.
    Thanks.
    Mike Britz

    1 vote

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  5. Exported SVG files don't work correctly in Internet Explorer 11

    If a SVG file exported from Illustrator is set as a background-image in IE11, the image will be centered in its container, and that can't be changed with background-position: left or right.

    Fortunately the solution is simple. Just have Illustrator include width and height in the <svg> tag, like this:
    <svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 78 112" width="78" height="112">

    1 vote

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  6. Locked Layers won't allow file to save

    If layers are locked, AI file won't save and close. It will continue to prompt you to save multiple times but won't allow you to close the file due to the asterisk. The asterisk will only leave if you save the file with the layers unlocked.

    1 vote

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  7. Illustrator 2020 (24.1.1, windows 10) cannot open file

    Cannot open one of my illustrator files.
    Every time I try to open it illustrator freezes and doesn't unfreeze until closed. I have uninstalled and reinstalled illustrator, restarted my laptop, tried turning off the firewall. I tried attaching it to this comment but it wouldn't load.
    thanks

    1 vote

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  8. Create New Document calculates height and width different

    When creating an document and select "millimeters" as unit, enter "352,78" as both values, then change units to "pixels" in AI 24 the values are then:
    "1000,01" px for width and "1000" for height.

    2 votes

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  9. png file blurry after exporting file

    my illustartor file logo is very good but when i export that file in png jpeg it looks like blurry...please can help me

    7 votes

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  10. Double "replace" dialog boxes, no file name highlighting

    When I use "Save a Copy" to render EPS files of multiple artboards, I get a "Replace" dialog box as the first AND last of four dialog boxes. Previous OS had just one Replace instance as the last step – same as Photoshop's "Legacy Save for Web."

    In addition – and this is much more frustrating and tedious – the file name is not highlighted, forcing me to use the mouse to activate the dialog box (tabbing doesn't work) and then select the text apart from the file tag. Having to manually select text to begin file naming is RIDICULOUS.

    2 votes

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  11. Save As PDF Issue

    I am trying to save a file in Illustrator 2020 the same way I've always saved PDF files in older versions of Illustrator for Print. I select PDF x-1a and select document bleeds is the only change I make. It saves fine but when I go to look at the file I get the attached error. I don't understand why I receive this error in this version when I've never experienced this in previous versions taking the exact same file saving steps. i've tried multiple pdf preset options but still experiencing issue.

    Update: Currently the only preset I can save…

    5 votes

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  12. Can't save or Save As on new file in Illustrator

    Using latest Catalina and latest Illustrator. I have 2 files open. One is an existing file which has been changed. I hit Save, but the file name continues to show the asterisk indicating that it needs to be saved. The other file is new and has not yet been saved. I go to Save As, get the beachball for a few seconds, then nothing. I can't save the file. Save a Copy also fails.

    2 votes

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  13. SAVING ISSUES IN 24.0.3

    Cmd + S does save but when you close it asks to save again. Is there a newer version available with this bug fixed? Are you already aware of this bug?
    Can't see any available newer upgrades on Creative Cloud app for Illustrator yet. Currently on 24.0.3 which is the latest available.
    Please advise.

    Thanks.

    2 votes

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  14. Exporting to png creates corrupted png file.

    I'm having an issue with corrupted png files that were exported from Illustrator. If I export from photoshop, it's fine. I have exported from Illustrator a bunch of times before, so not sure what the problem is and what to do to correct the problem. Seems like it started with the latest update, but I'm not totally sure of that. Before this issue started, exporting to png was very fast. Now it is very slow, sometimes crashes the app, and when I do get a file and try to upload it online I get a corrupted file message. Again, this…

    3 votes

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  15. Saving recovered file causes Adobe Illustrator 2020 to quit

    Illustrator unexpectedly quit which created some recovered files upon the reopening of the application. When trying to save this file, Illustrator quit again. This keeps happening and I am unable to continue with my work.

    I tried updating Illustrator however the same issue is happening.

    Operating system: mac catalina 10.15.3
    Adobe Illustrator version 24.1.2

    1 vote

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  16. EPS files look slightly off in working document and exported files for web

    We have used .eps files for our logos for many years with no issues. Now, .eps files placed into a document (usually logos) appear just slightly off -- sometimes it will be the rounding of one of the letters, or a little chunk off the side of some letters. Some of the letters may appear to be outlined or thicker than others. In some cases, the issue is so subtle it isn't caught before going to print. Registered trademark symbols are often corrupted.

    1 vote

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  17. svg Export bug

    In 23.0.2 and 23.0.3 when saving or exporting SVG the file is totally deformed afterwards...

    1 vote

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  18. can't over-write existing file

    Mac OS 10.14 - Illustrator 24.0.2

    2 votes

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  19. Can't save .ai file, Illustrator crashes

    When I try to save my .ai file, I get the error: "Illustrator is unable to save this document due to some unexpected errors." When I try to save a second time after this message, Illustrator crashes.
    I've tried all the fixes in this bug and none of them work: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-ai-2020-v-24-unknown-error-while-saving
    Video of the crash here (I'm using cmd+s to save): https://www.dropbox.com/s/1vxcpo1z0712hpr/illustratorcrash.mov?dl=0
    Operating system: Mac Mojave 10.14.6
    Illustrator: 2020 24.0.1
    Pleeease help me, I can't get any work done.

    1 vote

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  20. Overflow UI symbol for text showing up in exported graphics

    When I export PNG files from AI, using the File > Export for screens command, my exported graphics are showing the AI in-app UI symbols for overflow text. This should not be happening. Actual exported .png attached.

    3 votes

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