1116 results found

1. EPS files look slightly off in working document and exported files for web

   We have used .eps files for our logos for many years with no issues. Now, .eps files placed into a document (usually logos) appear just slightly off -- sometimes it will be the rounding of one of the letters, or a little chunk off the side of some letters. Some of the letters may appear to be outlined or thicker than others. In some cases, the issue is so subtle it isn't caught before going to print. Registered trademark symbols are often corrupted.

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2. svg Export bug

   In 23.0.2 and 23.0.3 when saving or exporting SVG the file is totally deformed afterwards...

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3. can't over-write existing file

   Mac OS 10.14 - Illustrator 24.0.2

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4. Can't save .ai file, Illustrator crashes

   When I try to save my .ai file, I get the error: "Illustrator is unable to save this document due to some unexpected errors." When I try to save a second time after this message, Illustrator crashes.
   I've tried all the fixes in this bug and none of them work: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-ai-2020-v-24-unknown-error-while-saving
   Video of the crash here (I'm using cmd+s to save): https://www.dropbox.com/s/1vxcpo1z0712hpr/illustratorcrash.mov?dl=0
   Operating system: Mac Mojave 10.14.6
   Illustrator: 2020 24.0.1
   Pleeease help me, I can't get any work done.

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5. Overflow UI symbol for text showing up in exported graphics

   When I export PNG files from AI, using the File > Export for screens command, my exported graphics are showing the AI in-app UI symbols for overflow text. This should not be happening. Actual exported .png attached.

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6. in Version 24.02 when trying to export a single PDF with all art boards AI will only export single pages, why?

   I updated to 24.02 this morning and now I am unable to save PDF files as multi-page documents. No matter what setting I select AI will only export whatever artboard I am currently working on at the time of export. This was not an issue for me yesterday. So frustrated.

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7. Nothing works under the file tab

   When I click on any of the options under the file tab absolutely nothing happens. Cant save, place, export, create new, etc. It seems like everything else is working perfectly. I can hear my computer whirl when I click on things like it’s working and registering, but when I click on anything under file I hear nothing, like it’s not registering that I’m trying to save. I really need to export these files for a project by next week so this is urgent!!

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8. DXF files on a Mac interpreted wrongly

   I often have to import DXF drawing files of model glider plans. For a few years now, over several versions of Illustrator, I noticed that I am missing lines and solved the problem by selecting the missing and finding similar stroke weights, hoping it would find them all.

   Today I had a discussion over Skype with a friend who runs Illustrator on a PC on which the plan files view perfectly correctly, so there appears to be a problem in the Mac Illustrator version. I have attached a pdf file showing the difference in display

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9. update deleted new versions of files

   I updated Illustrator to version 24.1.1 3 days ago. I've opened some files to discover that the most recent changes I made to them have been deleted and the version of the files are about a week old. I know I saved these files with new changes but those changes are no longer there. Is it possible to fix this bug and restore the previous files from before the update? I don't know what in the update triggered deleting these new changes.

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10. "Save As" dialog box not focused

    OSX Catalina 10.15; Illustrator 24.0.1 with Creative Cloud 5.0.0.354
    Safari, Mail, and Notes open in background

    Sometimes after using CMD+SHIFT+S to open Save As dialog, the dialog box will not be focused; filename will not be highlighted; TAB will not cycle through input fields; ESC will not close dialog box. Clicking somewhere on the box is the only way I've found to make it responsive as normal. After doing so, I can close the dialog with ESC; re-entering the keyboard shortcut afterwards tends to result in expected behavior, but sometimes the problem repeats. The keyboard shortcut should immediately open the dialog and focus the filename.
    I haven't been able to reliably reproduce the problem. It's happened with several filetypes, all saved to the user folder on the system drive, with and without other apps open, with files that were heavily edited and files whose only change was to the filename. When saving multiple files one after the other, without going to a different app, some may have the problem and others may not.

    OSX Catalina 10.15; Illustrator 24.0.1 with Creative Cloud 5.0.0.354
    Safari, Mail, and Notes open in background

    Sometimes after using CMD+SHIFT+S to open Save As dialog, the dialog box will not be focused; filename will not be highlighted; TAB will not cycle through input fields; ESC will not close dialog box. Clicking somewhere on the box is the only way I've found to make it responsive as normal. After doing so, I can close the dialog with ESC; re-entering the keyboard shortcut afterwards tends to result in expected behavior, but sometimes the problem repeats. The keyboard shortcut should immediately open the… more

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11. Illustrator to Photoshop broken

    I am trying to bring my Illustrator drawing into Photoshop. Exporting from Illustrator to PSD format is giving me errors so I am trying to copy from Illustrator and paste into Photoshop as Smart Objects. This was one big object that I pasted into Photoshop. In Photoshop it displays just that one object. When I open the Smart Object in Illustrator I get the full drawing. I'm not sure which program is at fault but starting with Illustrator since the export function is failing.

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12. I'm being auto signed out every night

    I'm being auto signed out every night. In the morning it shows a message to save open files but it only gives me the option to save, not save as so I have to overwrite important files or lose all the work I did the night before.

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13. dimensions change when changing rgb to cmyk

    When I set a new artboard with specific pixel dimensions and ppi, I go to save the artwork as a JPEG and it completely changes my dimensions. I've played around with this for hours with no success. I've noticed that if I change the format from rgb to cmyk, this affects the size. This is a bug that needs to be fixed. Thanks

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14. Backwards Compatibility

    Illustrator 2020 appears to have sacrificed backwards compatibility with even Illustrator 2019. This change is detrimental to working across teams on large scale projects.

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15. Not displaying png files. We're all having trouble with this aren't we?

    Literally impossible to do anything with PNGs.

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16. Cant save my files

    Illu wont let me save my files, even though the size is not even that large. I tried restarting my mac and quitting the application a couple times, but still doesnt seem to work.

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17. Bug Report: Saving Design Files as PDFs from Illustrator

    When I try to save an Illustrator file as a PDF that I've saved before, Illustrator asks me if I'd like to replace my old file with the new one I'm saving (which is normal). I click okay, and everything looks normal about the save, but Illustrator doesn't actually save over the old file with my new changes, unless I change the name of the file. This seems like a bug. If I ask it to replace my old file upon saving, I really would like it if it did.

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18. DRAW Projects can't be shared to Illustrator

    I am posting this as a BUG because I can't believe that this was intentional design--it must be a complete BUG.

    We can share individual drawings from Adobe DRAW to Illustrator, but when you have an entire PROJECT of drawings, the share option is limited to very LOW-resolution images on a web link or sending them to Behance as a portfolio piece.

    You don't want us to share a VERY BAD LOW RESOLUTION drawing to people do you? That can't be intentional.

    And why on earth can't we just send an entire project to our computer for Illustrator? I could just save them in the Creative Cloud files in a folder called Adobe DRAW as individual illustrator files in a folder of the project's name.

    I spent 2 hours last night just opening individual DRAW drawings, sending them to Illustrator and then saving them on my computer. 2 Hours of wasted time, not even being creative, just getting them from my iPad to my Computer. That doesn't make any sense. Why did Adobe make a project in DRAW if you can't do anything with a project? PLEASE FIX THIS.

    You can't have thought this through and intended people to not be able to share a project with themselves...

    I am posting this as a BUG because I can't believe that this was intentional design--it must be a complete BUG.

    We can share individual drawings from Adobe DRAW to Illustrator, but when you have an entire PROJECT of drawings, the share option is limited to very LOW-resolution images on a web link or sending them to Behance as a portfolio piece.

    You don't want us to share a VERY BAD LOW RESOLUTION drawing to people do you? That can't be intentional.

    And why on earth can't we just send an entire project to our computer for Illustrator? I could… more

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19. Save As PDF Bug

    Saving a PDF throws a repeatable error that the AI file was not saved as PDF-Compatible when it 100% was. I have tested it many times. The problem resolves only if: Close Illustrator, go to hidden "Adobe Illustrator Prefs" file and open in Text Editor. Navigate to this part:

    /aiFileFormat {
    /enableATEReadRecovery 0
    /PDFCompatibility 1
    /enableATEWriteRecovery 0
    /enableContentRecovery 0
    /dumpPGFwithoutShortcut 0
    }

    And delete the 1 after "/PDFCompatibility" then type 1 again and save. Reopen Illustrator and the PDF saves fine... ONCE. All old versions of AI Preferences have been deleted from my machine and this still happens every. single. time.

    I have to go through this process every single time I need to save a PDF, which is multiple times per day in an agency. This is unacceptable and has slowed down my work considerably.

    Attached is the PDF file error that I get with every single PDF, even though I have quadruple checked that my AI Files are saved as PDF-Compatible.

    Saving a PDF throws a repeatable error that the AI file was not saved as PDF-Compatible when it 100% was. I have tested it many times. The problem resolves only if: Close Illustrator, go to hidden "Adobe Illustrator Prefs" file and open in Text Editor. Navigate to this part:

    /aiFileFormat {
    /enableATEReadRecovery 0
    /PDFCompatibility 1
    /enableATEWriteRecovery 0
    /enableContentRecovery 0
    /dumpPGFwithoutShortcut 0
    }

    And delete the 1 after "/PDFCompatibility" then type 1 again and save. Reopen Illustrator and the PDF saves fine... ONCE. All old versions of AI Preferences have been deleted from my machine and this still happens every. single.… more

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    3 votes

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20. An unknown error has occured

    Windows 10, Enterprise

    I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
    I tried locking and unlocking layers, no use.
    And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
    This is like the file has reached a limit, if we add one more object or image or anything, it wont let me save and error pops up.
    Please help sort this out. I guess am not the only one facing this issue.

    Windows 10, Enterprise

    I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
    I tried locking and unlocking layers, no use.
    And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
    This is like the file has reached a limit, if we add one more object or image or… more

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    5 votes

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