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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1111 results found

  1. duplicate files

    I have one file that whenever I open it, it opens 2 of the same file. This does not happen to any other files I have. Just this one (attached).

    I am running AI 24.0.3 on a Mac.

    2 votes

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  2. Cannot use the Script in Illustrator 20 for Mac to create PDFs

    I used to save all my ai files in Illustrator as PDFs and SVGs using the SaveDocsAsPDF and SaveDocsasSVG. The SVGs work but the when I go to open up the PDFs I get the error message attached. So now I have to go into each ai file and save it manually as a pdf. It takes a lot of time when you ave 30+ files.

    1 vote

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  3. Illistrator 2020 saving issues

    Every time I try to save a file
    The file does not save, fails to save it completely (not all changes are saved) or it simply deletes the .ai, even when it was previously saved. Each time I save it creates a hidden file.

    I have an iMac wit catalina version 10.15.1
    (Retina 5K, 27-inch, 2017)
    3.8 GHz Quad-Core Intel Core i5
    32 ram
    Radeon Pro 580 8 GB

    4 votes

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  4. Can't open eps file with error that my copy out of date but if I have cloud version how can it not be latest version of illustrator?!

    Win 10 with CC subscription

    Can't open eps file on Illustrator, says my version not current enough. I pay for monthly cc subscription so wouldn't I by definition be on the latest?

    1 vote

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  5. File Save Incomplete?

    I was working on a file for about 8 hours yesterday and was continuously saving it. The autosave was also triggering throughout my work.

    However, when I started Illustrator today, the file is completely unchanged from its state on Monday. The thumbnail in the Home menu shows my progress from last night, but the file itself only contains the old data.

    There have been no other save issue on that disk. I was able to save an XD file's progress in the same directory — at the same time — last night (shown in attachment) before shutting down my PC.

    1 vote

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  6. Google Backup and Sync (aka Google Drive) locks Illustrator files and saving fails unless I quit Backup and Sync.

    This happens intermittently but frequently. Google support assures me this is not caused by them, though I don't believe it. Still, is there anything that can be done from Adobe's side?

    3 votes

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  7. saving as an svg file, the part that should be the path tag is output as an ellipse tag.

    operating system
    MacOS 10.14.6 Mojave

    1. Draw an ellipse.
    2. Duplicate vertically.
    3. “Intersect” in the path finder.
    4. Save as svg file.
    5. When viewed with a web browser, the left and right sides are rounded. It should be sharp. I looked inside the svg file with a text editor, the part that should be the "path" tag is the "ellipse" tag.

    Until Illustrator CC 2017, there is no problem because it is output with the "path" tag. Since Illustrator CC 2018 and later, it will be an "ellipse" tag, so the shape will be broken.

    https://community.adobe.com/t5/Illustrator/Trouble-exporting-shape-with-points-to-SVG/m-p/10720571#M151356

    3 votes

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  8. crash when saving on Illustrator 24.0.2 with PDF compatible option checked

    The size of my work is large (around 2400 x 2400 mm), and every time I save with PDF compatible options checked the window turned white with (not responding) written on it. I even can't save my work properly. what's wrong with you guys.
    please learn from IE downfall, adobe...

    Specs:
    Intel i7-7700HQ
    32GB RAM
    Intel HD Graphics 630 Integrated Graphics
    NVIDIA GeForce GTX 1050 4GB Dedicated VRAM

    2 votes

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  9. 1 vote

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  10. Illustrator Not Holding Clipping Masks

    Hello. I'm not sure if this is just an "operator error" or if this is a bug in the new Illustrator 2020, but every time I reopen my AI file the clipping masks have been removed. Is there a fix for this? It started happening when I updated to 2020.

    Thanks in advance!

    2 votes

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  11. Multiple Users Open Same File and Overwrite Work

    Operating System: Windows 10 Pro
    When I have a file open, my coworker can open the file and does not get notified that the file is already opened or locked. He can work in the file and save, and it overwrites my version. Then when I go to save, I get notified that the file was 'modified outside of Illustrator, do I want to continue?" If you click yes, it overwrites his work and his work is lost. Is this a bug that it does not indicate that the file is already open by another user?

    1 vote

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  12. Can't save illustration .278

    Cannot save any file, whether it is .ai or any other format. cannot export any format either. Keep getting error that says "Can't save the illustration. .278"

    4 votes

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  13. 1 vote

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  14. Saving .ai file on Catalina taking way too long

    Saving (command + S ) .ai file on Catalina taking way too long. Force quit applications says illustrator is not responding, left alone for about 8 minutes, it finally saves.

    2 votes

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  15. Can't save as SVG

    I can't save as SVG. Not with artboard and not without artboard. AI crashes. 4 times already. Need SVG for my laser cutter

    2 votes

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  16. Link update & crash

    When a linked file updated externally (on Photoshop), update link pop up window appears before the saving completes, makes both programs crash.

    to explain in detail; Let's say i have an psd illustration linked in illustrator, if i edit the linked illustration on Ps save document and go back to ai, normally when the saving completes Ai comes up with and pop up window (if it is not preferred as automatic update) and asks if i want to update, when i click yes, and realize Ps file is still saving at the point of 99%..since i clicked yes, Ai can…

    1 vote

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  17. Symbols and SVGs issues (Illustrator 2020)

    Issue: When an SVG is reopened in Illustrator with a symbol included in the artboard, the symbol shifts in position within a bounding box and crops as if it is within a Clipping Mask. Any black colour value within a symbol isn’t recognised and is automatically changed to HEX colour #000000. When the SVG is previewed in Finder and uploaded to Magento the symbols appear in the correct position.

    Specs and testing: The issue only occurs since updating to Illustrator 2020 (tested on both macOS Majave (10.14 & 10.14.5) and macOS Catalina (10.15.1).

    When opening the SVG in previous versions…

    3 votes

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  18. Export Save for Web resize by percentage does not work as it should

    File>Export>Save for web> - When you change the size percentage, the new width and height number appear. The preview of the image does not change to reflect the new size. The resulting saved image does not reflect the new size. Only workaround is if you slowly click on width and height numbers, wait for the preview of the image to display the new size, and then click save. This has been a problem with all versions of Illustrator that I can remember. This happens on both Mac and PC, on all of the OS versions that I have been able…

    1 vote

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  19. Symbol mangling when exporting into svg

    I see an incorrect result when exporting into SVG through File -> Export -> Export As... -> save as SVG. I have two gradient filled rectangles presented as symbols (see .ai inside the attached .zip), one is blue gradient and the other is gray gradient. When export into svg, the resulting image shows both rectangles filled with gray gradient (see .svg inside the .zip).

    It looks like AI thinks both symbols are visually the same an merges them into a single symbol. If i use solid colors, this doesn't happen.

    As for SVG options see 'svg_options.png' inside the .zip.

    Check…

    3 votes

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  20. Multiple PDF Importing - Artwork size changes

    There is an ongoing long time problem we have occasionally encounter. When we have to import multiple PDF's onto artboards for adding adding cutter marks for printing as soon as you save and close file then reopen it you can see the linked PDF's artwork sizes change. It seems to be relinking to the files and using the bleed size and then reverting to the media size. Has caught us out a few times. It's fine if we import infdividual PDF's.

    1 vote

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