1117 results found

1. crash when saving on Illustrator 24.0.2 with PDF compatible option checked

   The size of my work is large (around 2400 x 2400 mm), and every time I save with PDF compatible options checked the window turned white with (not responding) written on it. I even can't save my work properly. what's wrong with you guys.
   please learn from IE downfall, adobe...

   Specs:
   Intel i7-7700HQ
   32GB RAM
   Intel HD Graphics 630 Integrated Graphics
   NVIDIA GeForce GTX 1050 4GB Dedicated VRAM

   2 votes

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2. can't over-write existing file

   Mac OS 10.14 - Illustrator 24.0.2

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3. Multiple Users Open Same File and Overwrite Work

   Operating System: Windows 10 Pro
   When I have a file open, my coworker can open the file and does not get notified that the file is already opened or locked. He can work in the file and save, and it overwrites my version. Then when I go to save, I get notified that the file was 'modified outside of Illustrator, do I want to continue?" If you click yes, it overwrites his work and his work is lost. Is this a bug that it does not indicate that the file is already open by another user?

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4. Can't save .ai file, Illustrator crashes

   When I try to save my .ai file, I get the error: "Illustrator is unable to save this document due to some unexpected errors." When I try to save a second time after this message, Illustrator crashes.
   I've tried all the fixes in this bug and none of them work: https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/38961718-ai-2020-v-24-unknown-error-while-saving
   Video of the crash here (I'm using cmd+s to save): https://www.dropbox.com/s/1vxcpo1z0712hpr/illustratorcrash.mov?dl=0
   Operating system: Mac Mojave 10.14.6
   Illustrator: 2020 24.0.1
   Pleeease help me, I can't get any work done.

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5. PDF Export/Save .joboptions not appearing; cannot use PDF/X-4:2010 Standard joboptions

   Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

   Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

   Affected presets use PDF/X-4:2010 Standard.

   Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

   Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions files specifying compliance with PDF/X-4:2007.

   This can be verified by opening the .joboptions files in a text editor. (I used BBEdit.)

   Simply opening a non-working preset (works in ID & PS, but not available in AI) as text and changing the line:

   /CheckCompliance [
   /PDFX4:2010

   ... to PDFX4:2007 renders the preset functional again.

   This has been tested on Illustrator versions CC 2017, 2019, and 2020 on multiple machines; Mac OS Sierra, High Sierra, Mojave.

   this follows from this Adobe Support forum thread:
   https://community.adobe.com/t5/illustrator/my-adobe-pdf-presets-don-t-show-up-in-illustrator-cc/m-p/10861208#M162030

   Steps to recreate:

   Create a PDF preset within ID (any version after CC 2015) that specifies Standard: PDF/X-4:2010.

   Verify this same preset is valid and functional in ID & PS.

   Open any file in AI (versions 2015-2020). File > Save As with option Format: Adobe PDF. In the Save as Adobe PDF options dialog, under "Adobe PDF Presets:" the custom .joboptions file is not present in the list.

   Under Edit > Adobe PDF Presets... in the list of installed presets, the custom .joboptions file is listed. Selecting it, both Export and Edit are grayed out.

   Selecting "Import" and selecting the same .joboptions file returns an error: "...not a valid .joboptions file."

   Create a New PDF preset within Illustrator. Specify "Standard: PDF/X-4:2010." (2010 is the only X-4 option.)

   Verify Edit and Export options are not grayed out and function.

   Verify preset works in ID & PS.

   Open both presets (Mac OS: /Users/[username]/Library/Application Support/Adobe/Adobe PDF/Settings/) with a text editor.

   Find the lines beginning with: "/CheckCompliance" and the immediate line after:

   Files created in ID will read:

   /CheckCompliance [
   /PDFX4:2010

   Files created in AI will read:

   /CheckCompliance [
   /PDFX4:2007

   In AI (Edit > Adobe PDF Presets) and ID (File > Adobe PDF Presets > Define...) both report "Standards Compliance: PDF/X-4 2010"

   In text editor, for preset created in ID, manually change:

   /CheckCompliance [
   /PDFX4:2010

   to "/PDFX4:2007" — Save preset.

   Verify PDF preset that was previously unavailable in AI, File > Save As, Format: Adobe PDF is now present and functional.

   Under Edit > Adobe PDF Presets... preset now has Export and Edit buttons enabled. (Preset still reports "Standards Compliance: PDF/X-4 2010")

   Resolution: Either create all PDF/X-4 standards-compliant PDF export presets within Illustrator for the rest of the CC suite; or manually edit all .joboptions files created for PDF/X-4 standards-compliance from "2010" to "2007."

   This may present an issue where strict adherence to the 2010 version of the standard is critical and required. Although PDF's are exported with "2010" selected, they are actually only compliant with 2007, the only version AI understands.

   Adobe PDF Export presets (.joboptions) that work in ID, PS do not appear as options in Save As > PDF in AI.

   Edit > Adobe PDF Presets... show they are installed. Attempting to Install them manually returns an error: "The preset '[XX.joboptions]' is not recognized as a valid .joboptions file." They cannot be Edited nor Exported from this dialog. (Even though they can be Edited and reimported in other apps.)

   Affected presets use PDF/X-4:2010 Standard.

   Illustrator requires PDF Export presets specifying Standard PDF/X-4:2007 or lower/None.

   Creating new presets within Illustrator and selecting "Standard: PDF/X-4:2010" in the dialog actually creates .joboptions… more

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   Completed (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   I am happy to share that we have fixed this bug in our latest release – 24.1.2 which is available worldwide now.

   Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

   You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

   Thank you for all the feedback. Keep it coming!

6. in Version 24.02 when trying to export a single PDF with all art boards AI will only export single pages, why?

   I updated to 24.02 this morning and now I am unable to save PDF files as multi-page documents. No matter what setting I select AI will only export whatever artboard I am currently working on at the time of export. This was not an issue for me yesterday. So frustrated.

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   2 votes

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7. Cannot save document when title is blank

   In version 24.0.2 when creating a document with no title you are unable to save.

   1 vote

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8. Asset Export not respecting Clipping Mask on image

   When dragging an image with a clipping mask into Asset Export it will add a white border and export at the original image size, not the clipped size

   8 votes

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   Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

   Hi,

   Gentle Reminder.

   Please share the given details at ShareWithAI@adobe.com
   1) If the issue is reproducible on latest build 25.2.3?
   2) Is multiple AI versions installed in your system? If yes, please share the details.
   3) Some video & Test file for our reference.

   Thanks,
   Illustrator team

   Also, please mention the title of this issue as the subject of the mail.

   Thanks

9. Can't save as SVG

   I can't save as SVG. Not with artboard and not without artboard. AI crashes. 4 times already. Need SVG for my laser cutter

   2 votes

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10. Save/Save As doesn't work in Action

    1. Make a new document
    2. Record a new Action for Save (CMD+S) and Save As (Shift+CMD+S), stop Action
    3. Do something in the document - Draw the rectangle for example
    4. Play Save/Save As Action
    5. Close the document (Attention!!! No warning about Save Changes!!!)
    6. Open the document

    Result: Opened document doesn't contain the rectangle.
    That means nothing happened with this document while Play Actions

    Illustrator ver. 24.0.2
    It is the critical issue and my suggestion to downgrade Illustrator to 24.0.1, if you use "Save/Save as" and "Close" commands in Actions in your work

    12 votes

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    Need More Info  ·  Adminrohitja (Admin, Adobe Illustrator) responded

    Hi

    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue at our end.

    Please help by providing the below information:
    1) Is it reproducible on the latest illustrator version 25.4.1?
    2) Kindly share some video, Action recorded script (.aia), the Test file(Via File→Package) & some steps with which you are facing the issue and share with us at
    ShareWithAI@adobe.com in a Zip file.

    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Rohit Jain
    Illustrator Team

11. Illustrator only showing one of 3 previously opened docs after crash and no tmp-files - total loss of many hours of work.

    Well, well well. So Illustrator crashed (stupid me did believe adobe saying it was more stable after the update some days ago) and after killing via task manager and re-opening it only did show one of the three opened documents. Unfortunately it was only one file I needed to copy and paste an element from and it was not important.

    The file I was working on originated in an One Drive folder. Maybe there´s the issue. There should have been any temp-file somewhere, though.
    Autosave is on and saving every 2 minutes, default.
    Not in the users files nor in the file folder the recovery file was to be found. It was nonexistent like a ghost.

    Stupid me relying on autosave and recovery, which worked quite ok in Indesign the last months. I will go back, forget about those 2018 functions, back to my workflow of 2008, when you had to panically save after every click. yay, I am so happy. Past, here I come! I missed you! I got too comfy, treating manually saving as an option only, and was fooled.

    Everything up to date. Win10 / Illu 24.0.2

    Perhaps you might implement a kind of warning if an autosave file could not be created, or something like that.
    Maybe recovery files could be kept a little longer and not be automatically deleted after re-opening Illustrator once (if that is what is happening).

    Well, well well. So Illustrator crashed (stupid me did believe adobe saying it was more stable after the update some days ago) and after killing via task manager and re-opening it only did show one of the three opened documents. Unfortunately it was only one file I needed to copy and paste an element from and it was not important.

    The file I was working on originated in an One Drive folder. Maybe there´s the issue. There should have been any temp-file somewhere, though.
    Autosave is on and saving every 2 minutes, default.
    Not in the users files nor in… more

    1 vote

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12. [Extendscript] SaveDlg Default Filename Bugged

    Hi there,

    I'm having some issues with a custom extendscript that we use in our production house. This script is pretty basic, and is meant to make eps / pdf / ai conversion easier (we have some strict EPS settings that must be followed). This script has worked on AiCC (original release) up through CC 2019, but is now behaving oddly in Illustrator 2020.

    When you run the script, a custom "Save As" dialog should show up. The filename should default to the current document's name, with .eps set as the filetype suffix. However, when running this script in Illustrator 2020, the filename field is ALWAYS defaulting to "Untitled.eps".

    I've attached the script file for reference, along with two screenshots. One that shows how this script's save dialog looks in Illustrator 2019 (correct), and one that shows how this script's save dialog looks in Illustrator 2020 (incorrect).

    It would be great if this was fixed. For reference, I have tested this code on MacOS Mojave 10.14.6 as well as MacOS Catalina 10.15.2. Both OS's result in the same behavior.

    Hi there,

    I'm having some issues with a custom extendscript that we use in our production house. This script is pretty basic, and is meant to make eps / pdf / ai conversion easier (we have some strict EPS settings that must be followed). This script has worked on AiCC (original release) up through CC 2019, but is now behaving oddly in Illustrator 2020.

    When you run the script, a custom "Save As" dialog should show up. The filename should default to the current document's name, with .eps set as the filetype suffix. However, when running this script in Illustrator… more

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    3 votes

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13. Saving Bugs

    I can't save the file cause the saving windows just keeps crashing
    i can't close with out saving either

    2 votes

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14. Update didn't update Recovery folder location resulting in data loss

    I just lost a bunch of work because Illustrator hadn't updated the DataRecovery folder location when it upgraded. When I went to preferences, the location was set to a non-existent folder which had been the default location for a version 23 but had been removed by the update to version 24. This is a huge oversight and needs to be corrected. To be clear, I had not set this location manually, although I have now set the location to the default folder for version 24 (which did exist, but no files). This location needs to update automatically with updates, even if manually set (since in my case it's set manually by technicality).

    I just lost a bunch of work because Illustrator hadn't updated the DataRecovery folder location when it upgraded. When I went to preferences, the location was set to a non-existent folder which had been the default location for a version 23 but had been removed by the update to version 24. This is a huge oversight and needs to be corrected. To be clear, I had not set this location manually, although I have now set the location to the default folder for version 24 (which did exist, but no files). This location needs to update automatically with updates, even… more

    1 vote

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15. Saving always creates a .tmp file, can't see preview of the file and cannot import AI file to After Effects

    as title says, my Illustrator 2020 (24.0.1) always creates a .tmp file whenever i save. I cant see a preview of the file when viewed on Finder. Lastly, I can't import the files i created using AI 2020 to After Effects - it only shows a blank artboard.

    Files are saved with Create PDF compatible File ticked.

    I have also tried resetting the Adobe PDF joboption settings.

    So right now I have 2 AI's installed just so i can continue working with my files.

    macOS High Sierra
    version 10.13.6

    21 votes

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    Resolved (Comments Open)  ·  AdminRama (Mgr, Software Quality Engineering, Adobe Illustrator) responded

    Ratchakrit Klongpayabal posted the below solution to fix this issue.

    
    

    How to stop .tmp$$$ when export .png File from Avast Anti-virus

    The cause of this annoying problem came from the ransomware shield function from Avast. This is an easy method to solve this problem.

    1. Go to Avast Antivirus user interface.
    2. Select the protection tab.
    3. Select ransomware shied.
    4. Protected folder by Avast Ransomware shield will appear.
    5. Click the checkbox of the protected file location that you choose to export which shown for protection.(C:\USER\...\Pictures etc.)
    6. When you select, the message of the selected folder and "Stop Protection" button will appear.
    7. Click stop protection.

    after this procedure, you can export .png file or else and preview it as you please. Please try...

16. Crashes while Saving larger files

    My illustrator crashes my 2019 iMac every. single. time. I try to save large files I haven't had issues with in the past (1 month ago!). I have the most updated version of IOS as well as Illustrator. I'm very frustrated!

    2 votes

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17. Elements NOT Saving

    Trying to understand why certain outlined text wont save and goes missing from .jpgs when exporting... Tried restarting, tried saving the file and bringing it to another window. Just another f***ing error.

    1 vote

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18. Sometime Hnag in open file, must restart

    When i start illustrator first time it cant open my files and hang my pc, than must restart pc than it comes fix it, but after some time it again facing

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19. "operation cannot be completed for unknown reason [!now]" when outputting large png

    Trying to export as png, art size is 80cm x 80cm, trying to save anything greater than 800ppi results in "operation cannot be completed..."

    Operation is successful at anything up to 800ppi - file size at 800ppi is 120.9 MB.

    2 votes

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20. Files missing text elements when opening in illustrator.

    Illustrator CC 24.0.1 windows.
    when i open files i recently saved they are missing half of the text elements.
    I can open the files in adobe acrobat and everything looks correct but when i open in illustrator its missing.

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    7 votes

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    6 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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