1116 results found

1. SVG export Illustrator 27.6.1 and 27.7 not created

   Bonjour,

   Dans les versions 27.6.1 et 27.7 sur PC Windows 10, quand j'exporte mon fichier en utilisant Fichier>Exporter pour les écrans, je n'ai aucun fichier SVG créé. Rien.

   J'ai réinstallé la version 27.5 et çà marche.

   Cordialement.

   ---

   Hello,

   In versions 27.6.1 and 27.7 on Windows 10 PC, when I export my file using File>Export for screens, I have no SVG file created. Nothing.

   I reinstalled version 27.5 and it works.

   Best regards.

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2. Bug: Adobe Acrobat PDF fields are no longer retained in Illustrator file

   Adobe Acrobat PDF fields in a Illustrator PDF file should be retained upon save. Up to version 27.5, Illustrator did respect and retain PDF text fields, I started noticing the issue in Illustrator 27.6.1 and 27.7

   1. OS: macOS Ventura 13.4

   2. Affected AI versions: 27.6.1 and 27.7

   3. Steps to reproduce problem: Open an existing illustrator PDF file that has Acrobat PDF text fields embedded, make any change and then save the file. After re-opening the file, the Acrobat PDF text fields are no longer present.

   4. Expected results: Acrobat PDF text fields in a Illustrator file should be retained upon save. Up to version 27.5, Illustrator did respect and retain PDF text fields, I started noticing the issue in Illustrator 27.6.1 and 27.7

   5. See video attached for reference

   Adobe Acrobat PDF fields in a Illustrator PDF file should be retained upon save. Up to version 27.5, Illustrator did respect and retain PDF text fields, I started noticing the issue in Illustrator 27.6.1 and 27.7

   1. OS: macOS Ventura 13.4

   2. Affected AI versions: 27.6.1 and 27.7

   3. Steps to reproduce problem: Open an existing illustrator PDF file that has Acrobat PDF text fields embedded, make any change and then save the file. After re-opening the file, the Acrobat PDF text fields are no longer present.

   4. Expected results: Acrobat PDF text fields in a Illustrator file should be retained upon save. Up… more

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3. Save Each Artboard to a Separate File - thumbnails are incorrect.

   When using the option during Save to save each artboard to its own file, the thumbnails for each of the individual files shows all the artboards instead of the the artboard being saved.

   Details of your operating system:
   Windows 11, Nvidia RTX A2000 12gb GPU, i7-12700 CPU, 64G memory

   The version of Adobe Illustrator (desktop):
   27.7

   The steps you were taking when you experienced the issues:
   Save a multiple artboard file using the option discussed above.

   Your expected result and the actual result:
   Each file should have a thumbnail of only it's respective artboard instead of all artboards together, which is especially useless if there are a lot of artboards.

   Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it):
   See attached screenshots.

   When using the option during Save to save each artboard to its own file, the thumbnails for each of the individual files shows all the artboards instead of the the artboard being saved.

   Details of your operating system:
   Windows 11, Nvidia RTX A2000 12gb GPU, i7-12700 CPU, 64G memory

   The version of Adobe Illustrator (desktop):
   27.7

   The steps you were taking when you experienced the issues:
   Save a multiple artboard file using the option discussed above.

   Your expected result and the actual result:
   Each file should have a thumbnail of only it's respective artboard instead of all artboards together, which… more

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4. Exporting large panels in pdf gives an error. please fix this
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5. AI 2023 no longer saving older as CS6 files that get recognized by other programs

   Illustrator 2023 version 27.6.1 no longer saves a file as CS6 that works with RD Works, a program used for laser cutting and engraving. I know it is due to Illustrator 2023. When I imported a previous project created in Illustrator 2022 and saved it as a CS6 file, they imported perfectly into RD Works without any problems. RD Works has never been updated on my computer for three years. Attached is a CS6 that opens properly in Illustrator yet is not seen by RD Works.
   
   I may have to uninstall Illustrator 2023 and go to an older version to complete my project. I don't want to do this, since I like some newer features.
   
   Please fix this, and let me know another workaround.
   Thank you.
   Regards,
   Erik Johansson
   +1 207 329 1372

   Illustrator 2023 version 27.6.1 no longer saves a file as CS6 that works with RD Works, a program used for laser cutting and engraving. I know it is due to Illustrator 2023. When I imported a previous project created in Illustrator 2022 and saved it as a CS6 file, they imported perfectly into RD Works without any problems. RD Works has never been updated on my computer for three years. Attached is a CS6 that opens properly in Illustrator yet is not seen by RD Works.
   
   I may have to uninstall Illustrator 2023 and go to an older version to… more

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6. Unable to "Save for Web (Legacy)"

   When trying to save for web I get the following error "Could not complete this operation. An unknown error has occurred"

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   9 comments  ·  File Save, Import and Export  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   The team confirms the bug exists, can replicate it, and is going to fix the problem. Thank you all for the heads up.

7. Can't open document in which high dpi pictures are linked or embedded on apple silicon

   Can't open document in which high dpi pictures are linked or embedded on apple silicon

   Files for replicating bug : https://we.tl/t-P3NRtsd0Ue
   or https://shared-assets.adobe.com/link/973a7a70-f913-472a-64d1-474ceb6b6959

   Procedure to replicate bug : Open “ImportFileInside.ai” on Mac studio M1 (apple silicon) machine and change the links inside from “FileLowDPI.ai” file to “FileHighDPI.ai” file. It doesn’t work and show an error message but works on Intel based Macs.

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8. Save Each Artboard to a Separate File waits until end to save all files at once.

   When using the option to save each artboard to a separate file, illustrator keeps all the saved files as TMP files and doesn't finalize them until all artboards have already been exported to the TMP file. This isn't an issue for small files with a few artboards but causes delays with larger files / number of artboards because the AI files are all saved out at once at the very end of the process.

   It would be more efficient for some workflows if the AI files were finalized along the way so that they can be further processed by others while the rest of the artboards are being saved.

   When using the option to save each artboard to a separate file, illustrator keeps all the saved files as TMP files and doesn't finalize them until all artboards have already been exported to the TMP file. This isn't an issue for small files with a few artboards but causes delays with larger files / number of artboards because the AI files are all saved out at once at the very end of the process.

   It would be more efficient for some workflows if the AI files were finalized along the way so that they can be further processed by others… more

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9. SVG keywords do not save

   When i add keywords in bridge but edit the SVG in illustrator the keywords will not remain after i save the document.

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10. Can't import complex file into new layout - Unknown error

    Hello, we can't import complex file inside Illustrator since we switched to Mac Studio M1. Is there any incompatibility with the hardware ? The same setup (OS + AI version) works on Intel based Macs.

    Setup : Mac os Ventura 13.4 - Mac Studio Apple M1 Max - Illustrator 27.6 (doesn't work on older version either)

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11. Old files quirks - SAVING and more

    I have occasionally had problems with files not saving.
    Today I have a specific example in case some dev people want to look at if: https://stock.adobe.com/579753145
    The document seems to be plain eps (or maybe oldest Illustrator version ever).
    When I open it in illustrator to just look at it, 27.5 on windows occasionally seems to keep some filehandle open (so I cannot make a change and "save as")
    If that does not happen,, and I try to save, I get the "save as" dialogue, but in the end the file does not change. In detail: the documentAfterSave event is triggered in a CEP panel, and cep.fs.stat() returns current date for file modification. In reality, a new file with a gibberish name is created that cintains the actual edits.

    I have occasionally had problems with files not saving.
    Today I have a specific example in case some dev people want to look at if: https://stock.adobe.com/579753145
    The document seems to be plain eps (or maybe oldest Illustrator version ever).
    When I open it in illustrator to just look at it, 27.5 on windows occasionally seems to keep some filehandle open (so I cannot make a change and "save as")
    If that does not happen,, and I try to save, I get the "save as" dialogue, but in the end the file does not change. In detail: the documentAfterSave event is… more

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12. Exporting Artboards

    When I try exporting an artboard lets say as a PNG and put in that specific artboard, the preview comes up as the wrong artboard, it is usually the first one. This has been going on for a while and I have just come to the realization that it is a bug because I cancel the export and then try again and it works.

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13. Illustrator fails to export all text into final pngs or jpegs

    I have been exporting images with text layers and I've noticed Illustrator seems to indiscriminately not export certain lines of text (not layer groups to be clear, but random lines of text). I don't know how to replicate this issue because it appears random, but I did include pngs of the file that I had this issue with most recently.

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    Completed (Comments Open)  ·  AdminAkshaya Saxena (Admin, Adobe Illustrator) responded

    We have been able to resolve the issue. You should not be running into this issue. Please do a relaunch or two to refresh the application.

14. Cannot save data to cloud after folder creation

    MacbookPro M1 /Ventura13.0
    Illustrator 27.5

    Reproduction procedure
    1. Create a new folder when saving data to the cloud (in this case, the folder name is "素材" in Japanese)
    2. I tried to save the file to the cloud as is, but it was not saved. I tried several times, but could not save the file.
    3. It was possible to save the file locally. After saving locally, it was also possible to save the file to the cloud in the "素材" folder.

    It would be great if the folder could be created and then saved as is.

    以下、同文を日本語で。
    再現手順
    1.クラウドにデータを保存する際、新しいフォルダを作成する（ここではフォルダ名を日本語で「素材」としました）
    2.そのままクラウドにファイルを保存しようとしましたが、保存されていませんでした。数回試みましたが、保存できませんでした。
    3.ローカルには保存可能でした。また、ローカルに保存後、クラウドに「素材」フォルダに保存可能でした。

    フォルダを作成後、そのまま保存できると嬉しいです。

    MacbookPro M1 /Ventura13.0
    Illustrator 27.5

    Reproduction procedure
    1. Create a new folder when saving data to the cloud (in this case, the folder name is "素材" in Japanese)
    2. I tried to save the file to the cloud as is, but it was not saved. I tried several times, but could not save the file.
    3. It was possible to save the file locally. After saving locally, it was also possible to save the file to the cloud in the "素材" folder.

    It would be great if the folder could be created and then saved as is.

    以下、同文を日本語で。
    再現手順
    1.クラウドにデータを保存する際、新しいフォルダを作成する（ここではフォルダ名を日本語で「素材」としました）… more

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15. ファイルの書き出しが【不明なエラー】のため操作を完了出来ない。
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16. Can't save changes

    The illustrator doesn't save changes. I have been saving double file because otherwise I lose what I already worked on

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17. Can't open specific files by double clicking icons (macOS Ventura)

    ファイルアイコンをダブルクリックしてもファイルが開かないことがあります。Creative Cloud Files に置いてある .ai データで発生する事象のようですが、正常に開くファイルもあり、法則性は今のところわからないですですが、開かないファイルが置いてあるのと同一のフォルダ内にある他のファイルもことごとく開かないのでフォルダによって挙動が異なるのかもしれません。（フォルダ名やファイル名に関するエラーメッセージなどは CC アプリでは表示されていません）
    開かないファイルは Creative Cloud Files からローカルデスクトップに移動またはコピーするとダブルクリックで開きます。

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18. Save as... it is not working in my MACBOOK Pro

    I was working a a project requested by my Teacher. I saved the final project .AI plus I needed it PDF version as I needed share both with my Teacher for grade purposes. But, it is not possible save as PDF or export as image nothing.

    When I save, a message error shows up and If I try to open the pdf the same message appears. But, if i look the PDF document saved I can see a miniature of the work. I shared with 3 colleagues and also with my Teacher and all the people said they can visualize this normally.

    So, I install and reinstall again my Adobe illustrator and the same issue continues. I tried to save another .AI document and its saved normally.

    Can anyone help me on it? It is something in this particular .AI file?

    I was working a a project requested by my Teacher. I saved the final project .AI plus I needed it PDF version as I needed share both with my Teacher for grade purposes. But, it is not possible save as PDF or export as image nothing.

    When I save, a message error shows up and If I try to open the pdf the same message appears. But, if i look the PDF document saved I can see a miniature of the work. I shared with 3 colleagues and also with my Teacher and all the people said they can visualize… more

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19. BUG: Saving file breaks paragraphs created with Area Type Tool into separate objects

    I am a comic book letterer who has been using Illustrator for this purpose for several years. I have separate layers for artwork, captions, and text. I have been using the area type tool to place text for the speech bubbles, which are oval in shape. While working the layers look fine. Upon Save and then re-opening, however, each of the lines in the speech bubble is saved as a separate text object rather than as a paragraph. On some pages, the text is broken up even further so that the letters are different objects.

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20. Cannot save Illustrator file to Dropbox but can save to Desktop on Mac OS Monterey

    I am running Mac OS X Monterey (12.6.5) and Illustrator 2023 on an Intel Mac (Mac Pro 2014). Unusual bug: when I try to save an .ai file to the Desktop, no problem. However, when I try to save to a Dropbox folder, I get a message that I do not have access privileges and I get the -5000 code. I can first save to the Desktop and then drag to the Dropbox folder When I try to do the same in Adobe Photoshop: no problem, so it appears to be an Illustrator-specific issue. I have tried: restarting computer, fixing Dropbox permissions, reinstalling Dropbox, and updating Illustrator. This would seem to be an issue of Illustrator (and not Photoshop) saving to a Dropbox folder on a Mac.

    I am running Mac OS X Monterey (12.6.5) and Illustrator 2023 on an Intel Mac (Mac Pro 2014). Unusual bug: when I try to save an .ai file to the Desktop, no problem. However, when I try to save to a Dropbox folder, I get a message that I do not have access privileges and I get the -5000 code. I can first save to the Desktop and then drag to the Dropbox folder When I try to do the same in Adobe Photoshop: no problem, so it appears to be an Illustrator-specific issue. I have tried: restarting computer, fixing… more

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