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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1110 results found

  1. Text with small caps is not exported correctly to SVG

    When setting the small caps variant to a piece of text, this information gets lost on SVG export.

    How to reproduce (Winx64, 23.0.3):
    - Create a new document
    - Add some text, e.g. "Some Text"
    - Activate the small caps property for the text
    - Export the document to SVG via File -> Export -> Export As...

    In the resulting SVG document, the text does not appear as small caps but instead is capitalized, e.g. "SOME TEXT".

    Expected behaviour: the text should appear with small caps with the help of the font-variant: small-caps; CSS attribute.

    2 votes

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  2. Adobe Illustrator crashes when trying to create or open file..

    I decided to use Illustrator today and when i tried to make a new file, it would open and just stay grey and eventually it would stop responding and i would have to force quit it. I tried to open a file and edit it but the same thing happens. I am using Adobe Illustrator CC 2019.

    2 votes

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  3. Illustrator file closes without warning/saving if accidentally re-opened while canceling errors

    If you unintentionally open an Illustrator file to open it but realize it was one that was already open, it's possible to lose any changes you've made to that file without warning.

    Steps to repeat:
    1. Open a file that results in a dialog box to show before completely opening (mismatched color profile, missing links, etc).
    2. Modify the document in some way, but do not save it.
    3. Return to Explorer and open the file again.
    4. When the Illustrator brings up a dialog box, click cancel instead of ok.
    5. The document you had open will close without…

    2 votes

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  4. 2 votes

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  5. O Adobe Illustrator está Travando e Fechando sozinho

    O meu adobe Ilustrator, esta com erro de travamento. principalmente quando vai salvar um arquivo., le trava e fecha. Já não sei mais o que fazer. Esse problema começou depois da atualiazação.

    Por favor ajudar ai!

    2 votes

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  6. White is invisible in JPG after Export for screens from CMYK color space

    I had an issue when Exporting from a CMYK document with the Export for Screens... Option. I exported an artboard with a white (0, 0, 0, 0) logo on a black (0, 0, 0, 100) background and it turned out as a completely black JPG. I tried to change Export settings and colors but it always turned out wrong. As soon as I changed the color space to RGB it worked correctly.

    2 votes

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  7. insanely-bloated file size with placed images

    Placing a 4.2 mb JPEG in Illustrator document (with little or no text or vector art) results in a file size of over 40 mb. Adobe dismisses this as "expected behavior" and closes the case with no effort to fix an obvious problem.
    An Illustrator document with 47 mb of placed JPEGs and nominal text and vector art yields a 513+ mb document! An 18-page (1-side print) PDF produced from this document was 523 mb. WAY too big to send via e-mail or FTP, the client had to come to my office with a thumb drive and download it from…

    2 votes

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  8. Saving dialogue box is persistent above all other apps and windows (mac)

    I think the Illustrator save dialogue box that persists above all other windows on my mac, should not stay above all apps and windows - should stay top of stack within the illustrator environment only

    2 votes

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  9. svg import - Support of class assignments at group level

    AI 23.0.3 on Win 10
    We tried to open a svg created with another tool in AI but there are always display problems. So we compared svg code created in both tools of a filled rectangle and a line.
    AI ignores the settings of the svg because of NO support of class on group level (g class). CSS is also not always read well.

    Is there a possibility to fix this problem?

    2 votes

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  10. Opening duplicate document with broken links closes original

    Steps:

    1) Try to open an already open file and get the "This document is already open; create another window for the document?" prompt.

    2) Select "No"

    3) Still get "Could not find linked file..." warning with "Replace / Ignore / Cancel" options.

    4) If you select Cancel (most obvious selection as per above "No" don't open another version of this document), the original version of this file also closes, with no "Save changes" prompt or anything. Any changes are subsequently lost.

    This is very unintuitive UX and is a very costly mistake to make.

    2 votes

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  11. Svg export

    Hi! I met with you at CreativePro conference in Seattle. I would like to see more control when exporting svg from Illustrator. More specifically, the ability to remove the title tag when exporting. If not, that's ok, the svgomg site cleans up svg code well. Thank you!

    2 votes

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  12. SVG: RTL text is shifted

    We have tried to import correct SVG with RTL text. The SVG looks ok in browsers(Chrome, FireFox). If we just open the SVG file in Adobe Illustrator the RTL text will be shifted to the right. As we see Adobe Illustrator pre-processes SVG but the result looks incorrectly. Are there some specifics of RTL processing that we can take into account? We aspect to see the same SVG rendering as in browsers. (see attached file : as SVG files can not be attached, I've replaced .svg with .txt)

    2 votes

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    Hello Maksim,

    Thanks a lot for bringing this issue to our attention. We can confirm the issue and added it to our backlog.

    Greetings,
    Dirk

  13. Can't open a second illustrator file by double clicking

    If I double click on a .ai file to launch illustrator and work on that file immediately, everything works fine. but if, after that, I try to do the same with a second or third .ai file, they won't open. the only way to open multiple files is to first launch illustrator (without double clicking an existing file) and then open the .ai files I want to work on.

    it is very annoying and it has been reported many times, but adobe claims to have fixed it with the latest version (23.0.3) which is not true.

    2 votes

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  14. Change saving process to equal Indesign / Photoshop's

    As you likely know, Illustrator and Google Backup & Sync are not working a long. Discussions with lame work arounds are given, but maybe you can just use the same saving method as Photoshop or Indesign. These programmes work fine with Google Drive / backup & sync, so why not use that method instead?

    2 votes

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  15. Can't search on network drives within Illustrator on macOS

    Hi,

    I realized that when I'm working with Illustrator and some item is missing I can't use the finder search function within the network drive so I can reallocate it. It doesn't find anything but if I search on the local drive it searchs just fine. Also if I search from the Finder (directly on macOS, not from Illustrator) on the network drive it finds the files just fine so the bug is within Illustrator. It's also happening with InDesign.

    The problem is also happening on my other iMac as well.

    macOS version: 10.14.5
    Illustrator version: 23.0.3

    2 votes

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  16. illustrator automatically converts linked files to glip groups and it breaks the work with variables

    I open the file, create an place Linked File, save the project.
    Open it again, and there is Clip Group instead of an Linked File
    It breaks the work with variables

    2 votes

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  17. Embedded images are lost when saving as a PDF

    When I save a .ai file as a .pdf, many of the embedded .psd images are missing when I open the PDF in Acrobat. I have reinstalled Illustrator (2019) and Acrobat (Pro DC), but the problem persists. I have tried saving using different pdf formats, but the images are still missing in the PDF. If, however, I open the PDF in Illustrator, the images reappear. Thoughts?

    2 votes

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  18. Intermittent SVG Text Export Bug

    Intermittent SVG Text Export Bug

    In 23.0.2 (and 23.0.3) when exporting and SVG sometimes text is exported as <text> tags with the layer name as an ID and sometimes the text is wrapped in a <g> and the <g> has an id with the layer name and the <text> element has no id.

    The behavior is arbitrary, but one a text element begins exporting wrapped in a <g> it stays that way. Sometimes an element, after editing the text or font, that was exporting correctly will begin exporting wrapped (incorrectly).

    This issue makes post-export parsing/processing difficult because you can't depend…

    2 votes

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  19. script cannot be uploaded

    Download the script of random swatch fill from http://vectorboom.com/load/freebies/freescripts/randomswatchesfill/22-1-0-167

    Opened my illustrator CC2019>File>Scripts>Other Scripts, chose the downloaded file and pressed open, nothing happened.

    Tried drag the script file directly into the folder of the software, this time script showing when I opened the script panel, but still no effect applied when I clicked it.

    2 votes

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  20. rtf

    Currently cannot import advanced RTF documents with Adobe Illustrator. Common RTF file format options like Tables, Colored Backgrounds, and embedded Images fail to be pulled into Adobe Illustrator. Instead the application omits these things.

    Cannot attach an example file.

    2 votes

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