Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1111 results found
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Exporting as PNG I am loosing part of my stroke
I'm having a problem while exporting as PNG from Illustrator CC. I use export for screens and I adjust the size width and high and choose PNG format to export. The when I open my image in png format my stroke is getting cut off. :/
I attached a file in png format and another file in jpg format with any problem.
2 votes -
Pasted shapes from Illustrator turn to graphics in Indesign
You cannot cut and past even a simple vector shape from the very latest Illustrator CC into the very latest Indesign CC without the shape being turned into a graphic in Indesign. I back installed to the last versions for both programs and it is work again. I have this exact setup at home (Mojave) and it work perfectly but at work (High Sierra) I had upgraded to the latest of both programs and hence the issue.
What should happen is the shape from illustrator remains an editable vector in indesign.
I experienced this today (19 March 2019)
2 votes -
Error: "Unable to export at this resolution" for jpeg at 300ppi
For larger artboards (6500 square), I'm trying to export them at 300ppi jpegs for print (as requested by the printer). Every time I try to export at 300ppi, I get the message "unable to export at this resolution, please lower the resolution and try again."
I've been informed of the Photoshop workaround, but we should be able to save vector files especially out as high res jpeg's straight from Illustrator!
2 votes -
SVG import - duplicate layer names erased
In Illustrator CC 2019 (v23.0.2), some of the layer names are stripped during SVG import. This is not an issue in CC 2018 (v22.0.0).
Steps to reproduce:
1. Create an SVG file with two layers with the same ID attribute
2. Open in Illustrator CC 2019
3. One of layer names will be blankThe attached file shows the layer names in CC 2019 when opening the SVG below
<svg>
<rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
<rect id="LayerName1" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0, 0)" fill-opacity=" 0"></rect>
<rect id="LayerName2" x="0" y="0" width="237.6" height="3.2" fill="rgb(0, 0,…2 votes -
2 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Export to EMF file causes Crash
When exporting files as EMF, application crashes. I had to install older version of Illustrator to get this function back.
2 votes -
Unable to save Illustrator file as svg using artboards
We use Illustrator to draw lots of icons.
If we place each iocn on an artboard and try to save each artboard to a file by selecting Save as -> svg -> use artboards -> all,
we expect multiple icons to be saved to multiple svg files.We actually get multiple svg files, but each svg contains all layer names from the original file and one svg icon.
It would be very helpful, if manual cleanup after saving / exporting wasn't necessary.
2 votesNils, please try export svg through File > Export > Export As > SVG and let us know the result
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Export for screen distorts rotated images at upscaled resolutions
Using export for screen with resolution greater than 1x creates nasty shearing on rotated images. See attached file. It looks like there is no interpolation at all. The source file is much larger than the output file, as you can see in the illustrator window, so this should not be an issue.
2 votesWe will not be able to help as we do not have the Illustrator file Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Having someone look at the file may resolve the issue or identify the bug if any
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SVG Export issue
When exporting an svg, the file is "empty". There're only some bytes, but it shows in the browser, when you do some drag and drop. So, now comes the problem, if I sending the file to a workmate he get only a "Not working img". I must export the file a few times, with the same options to get a working svg.
And sometimes the export delete the main file (.ai), I don't know why.
Illustrator Version 23.0.1 | macOS Mojave 10.14.2
2 votes -
SVG Exports Incorrectly - messes up art work
I have drawn a simple oval that exports correctly.
I then made 20 copies, and it exports as SVG correctly.
I then made 20 more copies (so I have 40 of these oval shapes) in two columns side-by-side. The first column exports correctly, the second column some of the ovals are longer, some are shorter and the horizonal position shifts back and forth.Used the Export Selection command. Have tried all different SVG parameters, have tried switching the columns, nothing has worked.
2 votes -
Artwork won't display on artboard, but in the layers panel, navigator etc.
AI 23.0.1 / MacOS 10.14.2
When an additional file is opened it sometimes shows the content of a previously opened file on the artboard.
In the layers panel or the navigator the correct content is displayed.
Also upon undocking the tab the correct content is displayed.
Only workaround I found so far is restarting AI.2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Illustrator refuses to become default program when opening .svg files
Illustrator refuses to become default program when opening .svg files. I've tried "Open with another program" in the "Open with" context menu option. I've tried uninstalling and reinstalling. I've tried installing 2017. I've tried regedit. It just won't take.
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Delay when opening/placing/looking for files.
illustrator and indesign and photoshop all had little or no delay when 'exiting' the software to find/open/place/import a file. Now there's significant seconds added whenever I do anything, even selecting fonts causes seconds of delay when they used to show up instantaneously. just started Monday with Mojave 10.14.1 update
2 votes -
save for web image has missing data / missing layer
save for web image has missing data / missing layer
2 votes -
Illustrator freezes with creating new document
A few times when I opened the new Illustrator 2019 on Mac, Mojave, it freezes and is still buggy after the latest update. When I open Illustrator after quitting the application, or even the first time after restart, it literally gets stuck on either the home screen, but also when I choose "new file" from the home screen's quick create section. A new file will open, but I can't do anything. The Interface freezes and I have to "force quit" Illustrator.
2 votes -
Batch exporting ai>psd does not work in latest Illustrator update.
Batch exporting does not work in latest update. The images appear to process, and as each image is processed, there is a message that a photoshop file is being created. However, the end result files are the same ai files that I began with. Using Mac OS 10.14.
2 votes -
When I export as png, application crashes
Adobe version: 22.1, OS: Windows 10 (the adobe application is on a virtual desktop for security reasons.)
From the last 2 weeks, I have not been able to export to png. This was never an issue until recently. I get a prompt for export for multiple screens. I've tried exporting it in multiple dpi (72, 192, and 300). This also crashes. I've tried choosing a single asset and exporting selection. This also results in a crash.
Please help me find a solution.
Thanks,
Lubna.2 votes -
Adobe Illustrator 23.0.1 does not open files while running.
The Issue:
Adobe Illustrator won't open files ( .ai .eps , etc ) when Illustrator is running.
Won't open files from Bridge, or explorer by double clicking or right click-> open with.
Won't open files that are downloaded, by clicking on them,
Won't open files from Internet Explorer with option: OpenIllustrator Does open files when the program is not running.
I did not install any additional plugins.
Adobe Illustrator version:
CC 23.0.1 ( Windows)Creative Cloud App Version:
4.7.0.400i've checked files association in Win10, and in Adobe Bridge, reinstalled the app, updated, resetarted my computer.
System Information
…Time
2 votes -
Changed placed item outside of illustrator does not mark the AI Document as changed...
If I have an illustrator document open that has a linked placed item within it, and the document has just been save, and I modify and save the placed item outside of illustrator - AI prompts me that the item has changed and asks if I was to update the placed artwork. If I select YES, the artwork is updated but the AI document is not internally marked as changed - e.g. I can close the file and it will not prompt me to save.
2 votes -
Hide File Extension on Export
It's very annoying that when exporting to .jpg, etc. the hide file extension box is automatically checked. This is awful. Why?!?
2 votes
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