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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Dropbox Smart Sync Enhancement (bug still here)

    If you use Dropbox Smart Sync, when you browse files in Dropbox folders to find an open/save location, Adobe softwares (AI, PS, Acrobat...) download automatically all the files in folders you are browsing !

    It's said in the Adobe blog that Adobe dev team made an improvement in the march 2018 release (https://theblog.adobe.com/introducing-march-release-illustrator-cc/).
    But we still have the issue on several macbooks at work. It's really boring.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  2. Export to EMF file causes Crash

    When exporting files as EMF, application crashes. I had to install older version of Illustrator to get this function back.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  3. backward compatibility

    Making an artwork for some laser wood cutting machines suppose to save as old AI versions, as CS2. No problem with backward compatibity until CC 2019, where all strokes are converted into thin fills.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can't file save as (illustrator files, pdf, eps etc), also can't open ai files

    I can't save my files as any file types, I can export to png and jpeg, but when I try to save a file it just shows the spinning ball forever and does not save! It is not my laptop, as everything thing else is working as normal (including other Adobe programs which save files quickly)
    If I also try and open an existing file it does the same thing!
    I have tried re installing Illustrator which hasn't helped.

    My laptop is a Macbook pro mid 2012 (Mojave 10.14.1) with a new ssd installed. Adobe Illustrator is the lateset version…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to collect multiple assets for export

    I am unable to collect multiple assets for export in Illustrator. I select several different layers and when I click collect for export as multiple assets they get compiled into a single asset. This is EXTREMELY inconvenient as I need to export 400 icons and I don't want to have to click into each one, exit isolation mode, collect as single asset 400 times.

    I am making a series of screenshots so you can see exactly what I'm doing

    http://prntscr.com/meffy2
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    http://prntscr.com/mefgjf
    http://prntscr.com/mefgp4

    I see the example in the help pages and this is exactly what I need, but exactly…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  6. Export for screen distorts rotated images at upscaled resolutions

    Using export for screen with resolution greater than 1x creates nasty shearing on rotated images. See attached file. It looks like there is no interpolation at all. The source file is much larger than the output file, as you can see in the illustrator window, so this should not be an issue.

    1 vote
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  7. Too many bugs. Laggy!

    Too much bugs.. Can't open two files at the same time. Stuck at the Recent files screen. Regret getting this version installed.. Nobody check this in adobe before it goes live for download? We are not testers, we pay to use it in our companies for our clients. Do not release new versions full of bugs pls! I beg you ADOBE!

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  8. SVG scalingunit

    Hello,

    Is there an option to export a svg file in mm ?
    it looks like from Illustrator the svg file is exported in "px" , so when imported in a CAD package the scale is not good.
    And I can't find the good ratio to retrieve the right dimensions.

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  9. 'could not complete package' message in Illustrator CC 2019

    Trying to package an illustrator file is met with 'could not complete package' message. No further explanation is provided. This is an inconsistent error, it seems more common when the file contains .eps links.

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    6 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  10. Illustrator 23 PDF-export: everything in caps after update 23.0.1

    Dear Adobe,

    I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  11. Illustrator 23 PDF-export: everything in caps after update 23.0.1

    Dear Adobe,

    I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator 23 PDF-export: everything in caps after update 23.0.1

    Dear Adobe,

    I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been…

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  13. Illustrator 23 PDF-export: everything in caps after update 23.0.1

    Dear Adobe,

    I updated some time ago to Illustrator 23.0.1 in Windows 10. And I run into a problem that drives me crazy. I work for a company, and our corporate font is the "Rotis" series (truetype). We use that for everything of course. The problem: When I export a file from Illustrator to PDF, the PDF is completely build up in capitals and the spacing is totaly incorrect. Below you can find the example. When I exchange the font to Arial e.g., the problem is not there. Also in all previous versions of Illustrator, the problem has never been…

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  14. SVG Export issue

    When exporting an svg, the file is "empty". There're only some bytes, but it shows in the browser, when you do some drag and drop. So, now comes the problem, if I sending the file to a workmate he get only a "Not working img". I must export the file a few times, with the same options to get a working svg.

    And sometimes the export delete the main file (.ai), I don't know why.

    Illustrator Version 23.0.1 | macOS Mojave 10.14.2

    1 vote
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    1 comment  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  15. Google Drive File Stream is corrupting AI CC 2019 files

    To reproduce the issue…


    1. Open an AI file on my Google Drive Stream.

    2. Save the file

    3. Try to reopen file. Error message appears. "The file logo.ai is in an unknown format and cannot be opened"

    AI CC 2019, MacOS 10.14.2 (18C54)

    1 vote
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    3 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  16. Artboard Export

    I am exporting total 55 artboards but software is saving only 53. 02 are missing.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  17. Artwork won't display on artboard, but in the layers panel, navigator etc.

    AI 23.0.1 / MacOS 10.14.2

    When an additional file is opened it sometimes shows the content of a previously opened file on the artboard.
    In the layers panel or the navigator the correct content is displayed.
    Also upon undocking the tab the correct content is displayed.
    Only workaround I found so far is restarting AI.

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
  18. edge lossy and distorted after exporting AI file as PSD

    When I export file as a PSD, no matter, what size I export as, 150psi or 400psi, or CMYK or RGB….
    There is allways loss on the edges, and if my design is stripes for instance, each stripe as loss, and also appears slightly distorted with colour variation down one edge. See screenshot

    1 vote
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  19. All new & existing .PDF registering file type as only .AI

    System: MacOS High Sierra

    All documents regardless if they're saved as and appearing as .PDF have now all changed so under 'file type' it classes them as Adobe Illustrator Documents meaning you can only view these in AI rather than a basic PDF view.

    This also affects the ability to view PDF after creation as it doesn't pop up like previously.

    This wasn't the case previously it has just changed for me today.

    Help?

    1 vote
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  20. can't open files with cloud & arrow symbol

    I use MacOS High Sierra version 10.13.6, I've recently noticed that when I try to open up older files (couple of years old) I get a cloud with a downwards facing arrow. I am unable to open these files though I can preview them. any ideas how I can open them please, thanks

    1 vote
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    0 comments  ·  File Save, Import and Export  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    The downward cloud icon that you are referring to is a state when the file is present on the cloud but not present on your hard drive. Please download the file to your computer to access it.

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