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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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1110 results found

  1. 2 votes

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  2. Link location mistaken for other document's link location

    When opening a specific document, links are found missing.

    When I open the document nevertheless, click on a link and check the location, the path it shows is one that was used in a previously opened, unrelated document.

    When my colleague opens the document on her computer, everything is fine.

    2 votes

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  3. EXPORTAR PARA TELAS COM DEFEITO

    O Illustrator 28.3 não está EXPORTANDO PARA TELAS todos os selecionados, apenas a primeira tela, da segunda em diante o arquivo vem com 0kb sem imagem. Preciso que me ajudem, pq trabalho exportando muitos arquivos de uma vez todos os dias. Fico tendo que dar print ou criando um arquivo novo apenas para uma tela pra ai conseguir exportar. horrivel. Eu exporto mais de 10 telas em um arquivo. Preciso de ajuda

    1 vote

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  4. I can't save files

    I can't save files.
    Whenever I try to save any of them, a notification comes up which says that the file cannot be found.

    1 vote

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  5. Blank PNG export

    Files exported as pngs in the newest version of illustrator are coming up as blank and will export as 0 bytes. This is happening on desktop and laptop for Mac, unsure if happening on PC/Windows.

    1 vote

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  6. Objects missing when save as pdf

    When I want to save the file as a pdf, various elements are missing in the exported file. These are mainly rectangles that are filled with a color gradient.
    I have already tried various export formats, but the problem only occurs with pdf exports, regardless of which pdf format I use. I have not found any errors within the export settings as I have not changed the process before.

    1 vote

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  7. PDF opened without changes, but I can see the changes in preview

    1. macOs Big Sur 11.3.1
    2. adobe illustrator 25.3.1 (desktop)
    3. I'm importing PDF file that were changed. In preview before opening I see the changes on the image. Then I choose to import all pages. And when the file is opened, there are not changes and the name of the file is untitled.
    4. I expect to see file with all my changes and the title of the file is the same as the file I choose to open.
    5. The screenshots are attached.
    1 vote

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  8. "Select a File Format to open file"

    Multiple Illustrator files with vector polygons and linework from ArcGIS Pro are no longer opening properly and are instead prompting: "Select a File Format to open file" with "Text" or "ArcGIS - Adobe Illustrator" as options. Selecting either option opens an empty, blank file. How can I continue editing the original Illustrator files?

    1 vote

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  9. Preview in png export options panel doesn't work

    There is a bug in options panel for png files, the preview window only show white or transparent regarding the option selected.

    MacBook M1 Pro
    Ilustrator 28.3

    1 vote

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  10. Illustrator won't export the correct artboards

    Everytime i try to export a document, either as a PDF, JPEG, PNG, it won't export the correct artboards; say I have a document with 10 artboards and I want to export only 1 to 5, it will export all the pages. If I'm trying to export just one artboard as a JPEG, sometimes it will export another one randomly. Yes I'm making sure the artboards are labeled correctly, yes I type the correct numbers when exporting, but nothing seems to help, illustrator just exports whatever, I have to save the document, close it and open it again and try…

    1 vote

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  11. Error al exportar - guardar para web.

    No permite exportar ninguna mesa de trabajo, mediante la herramienta de (Exportar Como) y (Guardar para web), existe un error: "No se puedo escribir en el archivo debido a un error".

    1 vote

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  12. Illustrator Freezes when Saving

    I am running Illustrator v28.1 on Windows 11 Home - version 22H2 on my Asus Zenbook 15 (2019). I generally use a dock to connect to a single monitor.
    Recently when I try to save, the program freezes and I cannot select anything within the program. When I click anywhere in Illustrator, I hear a chime like the program is expecting me to respond to a dialog box, but I cannot find the save window anywhere. It does not appear in windows tile view or when hovering over the illustrator icon in the task bar. I can 'save a copy'…

    1 vote

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  13. Não consigo salvar arquivo

    Geralmente uso o mesmo layout, quando quero criar um arquivo novo, abro o antigo edito o texto e imagem e salvo com outro nome em outra pasta. Só que não tenho conseguido fazer isso. Eu coloco para salvar, escolho a pasta e ele simplesmente não salva. Só Consigo salvar por cima do arquivo antigo

    1 vote

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  14. AI 28.1 - Error Message in Acrobat when saving files with transparencies

    When I save as a PDF using anything other than PDFx I get an error when the file opens in Acrobat. It seems the issue has to do with masked vectors and transparency.

    1 vote

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  15. Replace File doesn't work (creates new file)

    I opened an EPS file, made changes, and then saved. When I saved I was alerted that the file already existed and asked if I wanted to replace the file. I selected Replace. However, Illustrator ignores my selection and creates a new file with '-01' amended onto the end of the file name.

    Illustrator version 27.8
    MacOS Ventura 13.5.2
    Macbook Pro 2023 Apple M2 Pro

    1 vote

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  16. 1 vote

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  17. 「Illustratorの編集機能を保持」の不具合? / trouble of "preserve illustrator editing capabilities"

    1.OS / version
    OS: Windows 10 Pro
    version: 28.0 (64bit)

    2. 問題が発生したときに実行していた手順
    Steps taken when the problem occurred

    (1) ファイル編集
    Edit file
    (2)「別名で保存」(ファイルの種類:svg)
    "Save As" (file type: svg)
    (3)「svgオプション」で「Illustratorの編集機能を保持」を選択
    Select "preserve illustrator editing capabilities" in "svg Options"
    (4) Illustratorを閉じる
    Close Illustrator
    (5) 同じファイルをIllustratorで開き、編集
    Open the same file in Illustrator and edit
    (6)「保存」(上書き)
    "Save" (overwrite)
    (7) Illustratorを閉じる
    Close Illustrator
    (8) 同じファイルをIllustratorで開くと、エラー発生&編集機能破損?
    When the file was opened in Illustrator, an error occurred and the editing function was corrupted.

    最初の保存の時点で「Illustratorの編集機能を保持」を有効にして保存していたのに、編集や上書き保存をしているうちにIllustratorの編集機能が保持されなくなってしまっていると考えています。

    3. 想定していた結果
    編集機能が保持されている
    エラーが発生しない

    4. 実際の結果
     編集機能が壊れている
     「フォントの問題」がでる。

    1 vote

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  18. SVG embedded images not showing up in 2023 version

    I am having an issue with reopening an already-saved .svg file, with an embedded image in the file. The image is not showing up when I re-open it in Illustrator 2023. This has me thinking that I did not save the svg correctly - choosing for the image within the svg to be embedded - when I go to File<Save As<SVG. But when I go to check the same file in Illustrator 2022 or in Inkscape, the embedded image is in fact there.
    So this makes me think this is an Illustrator 2023 bug?

    1 vote

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  19. Freezing on saving locally with fonts

    Hi, I am working on illustrator 28.0. Since the last update, Illustrator freezes whenever I try to save anything with fonts on my local drive. Even when I was using the Illustrator default font (Myriad pro font)

    Things I tried that did not work:

    • uninstalling and reinstalling

    • installing earlier version (illustror 27).

    • repairing the creative cloud itself.

    • turning off background file saving as suggested.

    Things that worked:

    • saving to cloud

    • saving the exact same files on other laptop with same fonts (both with same and different versions of Illustrator).

    • outlining all font layers

    Notes:

    • I am saving to my local…

    1 vote

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  20. Can not "Save As" in Adobe Illustrator

    I'm using macOS Sonoma 14.1 on a iMac 27-inch monitor.
    After I upgraded to Sonoma I can not "Save As" any illustrator files in Illustrator 2023 or 2024. I can only save as if I open a previous file that I have saved on my hard drive before upgrading. I have made sure that I have "read/write" privileges but still no luck on saving new file unless I save it to iCloud. Has anyone had the same problem. I have researched on the web and have seen that this problem has been discussed for many years but this is the…

    1 vote

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