Hi everyone. On High Sierra the "Package" function doesn't work properly (Illustrator 21.1.0). The fonts are packed completely, the links sometimes too, but often there are a lot missing links. The document itself is not saved into the packed folder. A message appears, that the packaging couldn't be done.1 vote
Illustrator crashes when opening svg files from sketch.1 vote
Closing due to lack of response. Please contact Adobe support if the issue still persists.
Hi, I have installed a graphics card recently on my windows 10 PC and the file which was working fine before enabling GPU features in Adobe Illustrator CC suddenly got corrupted (Error message is attached). I have updated both, Adobe Illustrator CC (ver. 21.1.0) and Graphics card driver and my windows 10 installation is also up to date.1 vote
it is less likely a graphics card will corrupt a file. We will need deeper investigation,
Please get in touch with us at email@example.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is gooing.
PDF does not preserve Illustrator editing capabilities!! I upgraded two days ago to the new version of Illustrator. I've been saving PDFs w
PDF does not preserve Illustrator editing capabilities!!
I upgraded to the new version of Illustrator. I've been saving PDFs with 'Preserve Illustrator Editing Capabilities' for years. Now when I do it, it's flattening the PDFs and not allowing editing at all. The PDF can just be imported. It has totally ruined some of my complex files and I've lost hours of work.
Has anyone else had this problem or know of a fix?
So frustrating!0 votes
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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