Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1117 results found
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Save not working
I am beyond frustrated! fix your freaking save function!!!!!!!!!!
Working at a professional shop where time is a high priority I don't need to spend 5 minutes making changes only to find out in the RIP that the changes didn't work and I have to go back several times over making the same changes again and again!
If I could throw this POS software in the ocean I WOULD
1 vote -
Saving, Opening, & creating files Not Responsive with Unstable Internet Connection
Illustrator saving, creating files, and opening files seems to be tied to an internet connection, and it really fails if the connection isn't strong/stable. And this was only an issue with Illustrator (found with 24.2.3 & 24.2.0) with Photoshop and Indesign continued to function normally.
For two weeks I began experiencing very slow saving, it being "not responsive" for about 10 minutes to save any file. I eventually found it was tied to my internet connection. I recently switched my home network to data from a mobile hotspot which works find but isn't always stable. So the saving issue wasn't…
1 vote -
Saving Issues on Large Artboards
I am working in the Illustrator 2020 with Windows 10. The issue I have is that when I initially work on a project with an artboard say 300"x300" it works great and seems to save just fine. However after I close out and go to re-open the saved file it comes in at 10% scale. My new artboard is 30"x30". Am I missing something? I feel like the file should remain how you saved it.
1 vote -
Subsequent document saves
Whilst working on a document in the latest version of Illustrator, any subsequent saves after the initial first saves is not guaranteed to have saved. Instead I may find a temp file in the folder alongside the original version rather than the fresh updated document. This is the first time in any versions of Illustrator that I have experienced this and am extremely worried as to what other documents have supposedly been updated but haven't really?
Before you ask, yes, I did refresh my folders and also opened the illustrator file to only find that the changes made have not…
1 vote -
illustrator bug erasing files
I save all files locally. Yesterday i made a 'v2' of a project, saved in the same location as the 'v1', had both opened and worked on the v2, and exported PNGs from it to use in another app (saved frequently between edits). Today I discovered the PNGs and v1 are still in the folder, but not the v2.
It is not listed in my Mac's 'recent files', it doens not turn up in search, it is not in the cloud storage, i did not use an external, and I also did not accidentally erase the file-go into the trash-…
1 vote -
Saving documents
Please restore the save parameters. Or at least give a prompt if the save gets interrupted. My saves keep getting interrupted and I often loose the changes to the original file if I have to save as a different format, like a PDF. It's been very problematic and I have had to reproduce my original files once I lose the changes while trying to save a low-res PDF, for example. Thank you!
1 vote -
SVG files doesn't open correctly. - Illustrator
I have added as attachment the .svg files which aren't opened correctly, it is kinda only showing the filling.
This problem accures in Illustrator Windows, and iPad OS, didn't tested on mac right now, but i don't have big hope.
My guts tell me that there is a newer SVG standard, which isn't implemented yet?
1 vote -
Can't change file type after making a new folder in "Save As"
Running illustrator 24.2.3 on macOS Catalina 10.15.6.
Steps:
Open the "Save As" window
Create a new folderResult:
Drop down for select file type and the button for "Save as Cloud Document" become unresponsive.1 vote -
Not saving when i make changes and save. it is always original version when opened.
Not saving when i make changes and save. it is always original version when opened.
1 vote -
export dxf
When in large canvas mode, I can't export a DXF. nowhere in the "known limitations" document does it mention this. I can export other regular canvas size documents as DXFs in the same session of illustrator.
Windows 10 Illustrator 24.2.3
1 vote -
Save as and Export SVG feature: Preview code and preview web browser tool icons are grayed out
Save as and Export SVG feature: Preview code and preview web browser tool icons are grayed out
1 vote -
Messed preview when opening multiple files
Last file opened in Illustrator transforms the preview of all previous files to look like that last one I opened so I can not differentiate files because they all appear the same from tab to tab.
1 vote -
Switched to another application, Unable to Save on return
I initiated a Save, making a New Folder, switched out of Illustrator to Chrome to get a job number to add to the folder name, switched back and was unable to type in the new folder window, or press the Cancel or Save buttons, or use keyboard! Clicking around I noticed I could select type in the input text field in a screen position that was NOT where the input field was. I moved the new folder modal to where I could select type and I was then able to press the buttons! I must have moved the modal either…
1 vote -
Files from Illustrator 9.x lose all layer names when loaded.
Today I was looking through some old files and discovered that things I drew when Illustrator 9 was the new hotness lose their layer names when loaded; everything is just named "<Layer>".
Observed on several versions from CC2018 (22.x, the oldest one on my computer that I can still run - maybe it's time to delete those older versions I still have kicking around) to 2020 (24.2.3).
I've attached a file that displays this behavior. Ignore the request for a linked file that I didn't include, it's just a scan of a rough sketch.
1 vote -
Illustrator's "Open..." dialogue box's File Format type dropdown Locks program
- System info: Windows 10 Pro v1903 Illustrator 2020 v24.2.3
- Launched the program, from the home screen, I went to File>Open... When the Dialogue box for opening a file popped up, I went to the filetype selector to the right of the file name field, and clicking the dropdown arrow causes the program to lock up.
- I expected a dropdown to allow me to filter visible by file types.
- I had to force quit the application.
- See attached for referenced dropdown selector.
1 vote -
Save for Web broken in v24.2.x
Windows 10 x64 v1909.
In previous versions of Illustrator (up to v23.1), Save to Web would work correctly even when a file had multiple artboards. However in v 24x; the Save for Web is adding additional pixels around the image even when the artboard selected does not have additional space.
I have attached two screengrabs of the same file, one using AI2019 (correct)_ and the other using AI2020. In both cases the identical artboard is selected and same settings applied.
Further, if the 'crop to artboard' option is checked, then an additional line of transparent pixels appears in the outputted…
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Exported-PNG-Ai2020-artboard-checked.png 19 KB -
Exported-PNG-Ai2020-artboard-unchecked.png 20 KB -
Exported-PNG-Ai2019-artboard-unchecked.png 19 KB -
AI2020 save for web (clip to artboard checked).JPG 86 KB -
AI2020 save for web (clip to artboard unchecked).JPG 92 KB -
AI2020 save for web.JPG 136 KB -
AI2019 save for web.JPG 93 KB
1 vote -
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Hanging on "Unembed"
When trying to "unembed" an image in an AI file, it is very common for the software to completely stall when attempting to navigate to a save location. I have already run this problem through Apple (re:finder) and they claim that it is not a finder issue, but based in the selected software. Upon force quit and relaunch, the process will succeed. As a graphics professional, I have used this command many times daily, for 20 years, and have never experienced an issue until now. Honestly, I have no idea and cannot find any resources to reference.
1 vote -
Saving of files DISCARDED in certain conditions
When I'm in the midlle of saving a file, (so while I get the progress percents next to the name of the file) if I press CTRL + SHIFT + S, it DISCARDS the saving of the .ai, no warning message as it previously did (something along the lines "The document "***" is currently getting saved. Try again after the process is complete") and proceeds with exporting the PDF, leaving me with an old version of the .ai file, and with a PDF that it's up to date.
Windows 10
Illustrator 24.2.31 vote -
アートボード名が保存されない
1.Illustrator 2020(Illustrator 2019)
複数のアートボードを作成し、アートボードパネルにてリネームし保存をして閉じる。
そのデータを開いて再度アートボードパネルにてリネームし
書き出しjpgやpngをすると(アートボードごとに)、パネルの1番目(アートボードの1)のみリネームが反映されず元のネームで書き出されてしまいます。1 vote -
Asset Library Export stopped working with batch exporting
From today for some reason batch exporting icons does not work in the Asset Export. I have a set of 150 icons that I use, and only change the color combinations as required. It always worked flawlessly. From today, When I click export, it seems to work, but no icons get exported when all are chosen. If I manually check a few at a time it works, but if I choose All Assets, it wont work anymore. Tried rebooting and clearing the cache.
Windows 10
Illustrator 24.2.1 64bit1 vote
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