Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
1117 results found
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Save File Operation Failed
Hello. Since upgrading to OSX Big Sur, I'm having extreme difficulties saving files with Illustrator CC.
When choosing "Save As", nine times out of ten I receive the message "The Save Opration Failed to connect to the open and save panel service".
The problem is greatly increased, if you press a key as the Save As window is appearing, such as Command-D (to save to the desktop).
It's incredibly frustrating! Please help!
OSX Big Sur 11.0.1
Illustrator 25.0.1
5 votes -
illustrator doesn't save file!
illustrator doesn't save file!
1 - opened the file
2 - made edits
3 - saved
4 - the save indicator showed that the file was saved
5 - closed the file
6 - opened the file - changes were not saved !!!!!!5 votes -
Downsampling not working properly with Extra large artboards
When saving into a PDF file larger than 225.5417" it uses the new extra large artboard feature (since version 24.2). This applies a scaling factor of 10 so that the file can be viewed properly in Acrobat.
The issue is that if you downsample your images it doesn't take into account the scaling factor. This means for a 1000" document, if I want to downsample to 300 dpi/in, I will need 300 000 dpi. But, the downsampling tools views the document as being 100" instead, and I end up with 30 000 dpi. So the end result is a 30dpi/in…
5 votes -
A semicircle shape gets exported as a circle in SVG
When I create a shape that is between a circle and a square, it is rendered as a circle in an SVG export, while a PNG export (via save for web) makes a good shape.
5 votes -
Enter Key Exports First Artboard By Default
After selecting an artboard range to export, hitting the enter key as a method to export the artboard range results in the first artboard being exported, not the range selected.
5 votes -
Save As... (PDF) not recorded in Action
After upgrading to 24.1 and macOS Catalina "Save As..." isn't recorded anymore in an Action.
I used to have an Action which saves any layout as a PDF, always stored the PDF with the same name in a fixed location and closed the file. Now this doesn't work anymore.
I can "Insert Menu Option" Save As but then I have to enter a name and choose a file format.
Such a shame!
5 votes -
⚠️ ⚠️ svg filter effect rasterized in image instead of generating svg filter element when exporting svg file
macOS Catalina version 10.15.1
Adobe Illustrator 24.0.1Steps:
File -> New (Web -> Common)
Rectangle Tool (M) -- draw rectangle on artboard
Effect -> SVG Filters -> AIShadow1
Open "Asset Export" panel. Choose SVG from "Format" combo box in panel. Click "Generate a single asset from the selection" button at bottom of panel. Expand "Export Settings" in panel, and click "Export" button at bottom of panel. Choose directory for export.Expected result:
SVG file should have a "filter" element. No PNG file should be generated.Actual result:
The exported SVG file does not contain a "filter" element. And…5 votes -
The Hint not applied when export to JPG with antialias set to Hint in "Export for screen"
When exporting a JPG using "Export for screen", the hint information applied in the anti-aliasing setting is not applied and the expected output cannot be obtained.
environment / OSX10.13.6/Illustrator ver.24.0.0
Step to reproduce.
1. Files -> Export -> Export for screen
2. Set the Format as "JPG 100" and click the Preferences icon.
3. Choose "JPG100" and set the Antialias as "Hint".
4. Click apply and export.Result : The Hint no applied.
We need to get correct images like Illustrator ver.23.
Workaround
Use another functionality such as "Save for Web" or use Illustrator ver.23.5 votes -
Optimize file open & Save Time on slow networks PDF issue
With this option turned on, editing a PDF in illustrator with form fields, attachments, or other pages causes them to be erased completely- leaving the main page only and form fields completely gone. It only happens on-network. Locally it will retain all other information.
5 votes -
Save As PDF Issue
I am trying to save a file in Illustrator 2020 the same way I've always saved PDF files in older versions of Illustrator for Print. I select PDF x-1a and select document bleeds is the only change I make. It saves fine but when I go to look at the file I get the attached error. I don't understand why I receive this error in this version when I've never experienced this in previous versions taking the exact same file saving steps. i've tried multiple pdf preset options but still experiencing issue.
Update: Currently the only preset I can save…
5 votes -
An unknown error has occured
Windows 10, Enterprise
I was working on a file, and have been saving file regularly in between. But on one artboard when am placing an object, i am not able to save the file. Error pops up. I tried to snip the object and placed it as image still error is popping.
I tried locking and unlocking layers, no use.
And if i remove tat from art board, i am able to save. What sort of error is that, am not understanding.
This is like the file has reached a limit, if we add one more object or image or…5 votes -
Save as PDF issue
No PDF is showing after save pdf, save after preview on latest update.
5 votes -
DXF files on a Mac interpreted wrongly
I often have to import DXF drawing files of model glider plans. For a few years now, over several versions of Illustrator, I noticed that I am missing lines and solved the problem by selecting the missing and finding similar stroke weights, hoping it would find them all.
Today I had a discussion over Skype with a friend who runs Illustrator on a PC on which the plan files view perfectly correctly, so there appears to be a problem in the Mac Illustrator version. I have attached a pdf file showing the difference in display
5 votes -
Image embed option in SVG options does not work
Environment:
OS: Windows 10 Home
Illustrator Version 23.0.3 (64 bit)Recreating the bug:
1. Create some Illustrator artwork with a linked image (.jpg, .png, etc).
2. Export an SVG through File > Export > Export As...
3. Select the Image > Embed option.The resulting SVG does not contain the image. This was an issue introduced with Illustrator 2019, the 2018 version worked fine. Right now I'm embedding the image into the AI file itself as a workaround and then exporting it using the same method since that embeds the image into the SVG, but it would be nice if…
5 votes -
cannot place image into Illustrator.
Cannot place or drage image to illustrator.
Sometimes only a rectangle with X in the middle appears, or just the selection pointer appears after I try to place (using the menu) or dragging an image to the Illustrator.
I used different *.png, *.jpg files and I could not place image in the illustrator.
Need help.
I use Windows 10.5 votes -
Pixel preview does not match exported file
A print file that has been adjusted (RGB, pixel values) and optimized for the web (pixel snapping) shows a perfect alignment in the pixel preview, but has fuzzy edges after being exported to the web (no matter in which of the export dialog boxes).
The same artwork can be copied to a newly created web file and the problem is gone.
File: https://www.dropbox.com/s/metpcvhmg255fv2/Stadt-Aarau_RGB.ai?dl=05 votes -
Not saving work
Illustrator 2019 is not saving my work properly. I save the file, then close and reopen it to find only half the work was actually saved.
5 votes -
Could not read file because the plug in did not understand this file
Hi,
Illustrator was working fine, suddenly crashed and now says: 'Could not read the file because the plugin did not understand this file' everytime I try to launch.
I had alot of vectors on the document and several artboards and copies of work, some complex shapes and masks ect. Some of the some of the shapes which were masks in groups were clipping images, some of these clipping mask groups had been copied across documents and had missing links, which may be part of the problem.
Upon launching Illustrator a dialogue box appears and asks to 'replace' or 'ignore' the…
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Unable to activate fonts because "Not signed in" even though I am signed in!
I am trying to open an Illustrator file that has two fonts which are not installed on my computer.
When I open the file, a dialog comes up and I click the "Find Fonts" button. However, it gives me an error saying that I am not signed in (see attachment "not signed in").
I am not able to click the Help menu option because the Find Font dialog window does not allow me to focus on the main window.
When I close the Find Font dialog, I check the help menu to discover that I am, in fact signed in!…
5 votesRequest to Contact Support ·
AdminRama
(Mgr, Software Quality Engineering, Adobe Illustrator)
responded
Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Colors dull when exporting png
OS: iOS High Sierra version 10.13.4
AI CC up to dateWhen I export my AI document and choose PNG format, the colors are dull. The colors are correct when I save using Export, legacy, PNG. I was told by adobe support twitter that they confirmed that they got the same result as me and to report the problem.
5 votes
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