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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. CC library window blanks out after trying to edit files.

    Adobe Illustrator CC 23.0.2, WIndows 10 Enterprise version 17032.

    Tried right clicking onto a file in a CC library file to 'edit', CC library window closes immediately. Tried to open again from the Windows tab, CC library window is void of any files and folders. It appears blank.
    This only happens if I tried to 'edit'. If I place any files directly from CC library it's fine.

    1 vote
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  2. Creative Cloud says I am Signed In, but Ai Library shows that I'm NOT. Unable to access libraries.

    Creative Cloud shows that i am Signed In, but Ai Library states that I am NOT. 'to use creative cloud libraries please sign in to creative cloud to use creative cloud". Unable to access libraries.

    6 votes
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    3 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . We will need someone to look into your machine to figure out what is going on here.

  3. Pixels out of alignment when copied from library

    I'm currently rebuilding over 1,500 icons which need to be pixel-perfect and have certain badges that we're using a library for.

    The icons are being made as symbols so we can edit the symbol and then on artboards, it's resized to the required icons we need.

    Illustrator won't allow a linked graphic from the library, so I have to place a copy. As per image, when placing a link, the pixels line up as per design. When placing a copy, it moves the design around and ***** things up, making it not perfect. When I either place a copy or…

    3 votes
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    2 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  4. Illustrator graphics from the Library are distorting when I "Option Click and Drag"

    First off this is only happening to me in Illustrator 2018. I just did an update over the weekend, and have been facing a number of bugs ever since. But the one I still havent figured out is this one. In my CC libraries, my team and I utilize it for vector icons. When I drag an icon into my file, it looks correct, but I cannot edit the colors. So when I "Option click and drag", it gives me the option to edit the icon, but it is distorting it by squishing it vertically. Has anyone else encountered this…

    2 votes
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    2 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cloud Library is not working.

    Library is keep loading and not getting synced.

    2 votes
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  6. Editing a small CC Library object breaks the thumbnail

    Editing small CC Library items leads to imminent damage to it's thumbnail.

    1 Create an object in Illustrator (for testing purpose make it 4pt x 4pt)
    2 Add it to cc library (noth that thumbnail is generated properly)
    3 Edit the cc lib. object in illustrator (anything will do just add a rectangle anywhere on the canvas)
    4 Save/close the CC lib object

    Expected: the thumbnail is updated and represents the content of the CC item
    Observed: the thumbnail is ridiculously small/not readable

    Check the screenshots and video attached.

    5 votes
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    3 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  7. Signed in but Creative Cloud Library saying signed out!

    Signed into cloud but message in illustrator Libraries panel gives message "to use Creative Cloud Libraries please sign in to Creative Cloud"

    18 votes
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    5 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  8. Libraries Panel broken

    Although the Libraries panel is open, I cannot select another library, it's stuck on the same one. When I pull up the menu to choose another and click on it, nothing changes. Been like this for a few weeks now.

    2 votes
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    6 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  9. 3 votes
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    3 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  10. Flickering Cursor

    The cursor constantly flickers after I opened Illustrator 3 months ago, and I cannot type anything anywhere in my laptop. Before that, I could use this software normally. Really annoying, please fix it.

    2 votes
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  11. Creative Cloud Libraries


    1. System Windows 7 PC. (newest Updates)

    2. Adobe Illustrator CC 2017 (newest Update)

    3. Open CC Libraries. (Window Menu or Icon)

    4. Open CC Libraries without any issues.

    5. The CC Librarie appears on the left side too and when you hover over this area it removes the panel step by step (The original Panel on the right works normal, the panel that appears on the left is just an "image" bug i don't know.

    6. I uploaded a screenshot what happen when i click on the CC Libraries Icon.

    0 votes
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    2 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cannot scale item directly after placing...

    When I place either a file or library item by dragging onto the artboard, I cannot scale that item (via double-click on scale tool). It does not apply the transformation. I have to repeat the transformation in order to get it to apply. This does not happen however if I place an item through the file menu. See attached video.

    2 votes
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    1 comment  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  13. Libraries drop down doesn't allow me to select other libraries

    I can't click on other libraries from the one that's already showing. I click the drop down menu and I try to click another library, but nothing happens and I stay on the already selected library.

    1 vote
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  14. Illustrator CC 2018 thinks the Creative Cloud Application isn't installed, can't access libraries in-app

    Trying to access Creative Cloud Libraries via the Illustrator in-app panel, shows message as in the attached image. I'm preeety sure CC is installed (as seen in image).

    Running:
    - Illustrator CC 2018 Ver. 22.1 (64-bit) (Latest)
    - Windows 10 Ver. 1803 (Latest)
    - Creative Cloud Ver. 4.6.0.384 (Latest)
    I saw someone mention graphics driver on a similar issue, GeForce Experience thinks I am on the latest driver.

    1 vote
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  15. Editing size of library element is broken: modifying canevas size in CC library object changes the object's scale in existing documents

    To replicate this, create a square with a fill and no stroke in a new document. Drag the square into the library panel to create a library element. Drag an instance of the library element you just created back into the document. You will have two identical squares, one which is just a plain square, the other which is a library element.

    Edit the library element and make it a different height. Save the changes and go back to the document. The library element is now not the same width as the original square, although you didn't edit that. If…

    1 vote
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    1 comment  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  16. Windows 10: Libraries panel - item naming bug

    On Windows, Ctrl + Left/Right Arrow allows you to navigate text by jumping between words. If you use Ctrl + Shift + Left/Right Arrow, it will also select as you jump between words.

    The bug: In Illustrator, when typing a name for an item in the Libraries panel, if you try to use either of these shortcuts, it will also move the selected graphic on the artboard.

    Solution: stop sending any keyboard input to the main Illustrator window when typing a name in the Libraries panel.

    1 vote
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry we could not understand the issue. We do not support shifting between words using shortcuts but it should not be placing art on your file if you are in rename mode on the library panel
    Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  17. Grouped objects from cloud libraries have ungroup issue

    Hello
    I have observed for some time that i must do ungroup around 2 to 3 times of a group of objects until it will actually ungroup, this is not recent issue i remember it from other updates not sure when it happened or if this is normal.
    Can you fix please?

    2 votes
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  18. text libraries

    Hi, I am having trouble adding text to CC Libraries. It seems like you have to have Point Type instead of Area Type in order to add it correctly. It would be useful to be able to add both types of type.

    1 vote
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  19. Linked assets in CC Libraries render "file not readable"

    Having assets linked in CC Libraries renders the master AI file unreadable on another machine, despite being signed in on the same account. If I open the file on the original computer and collect it to a local folder, the file opens. This defeats the purpose of the Library.

    2 votes
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    0 comments  ·  Creative Cloud Libraries  ·  Flag idea as inappropriate…  ·  Admin →
  20. Switching between color libraries

    When I am trying to switch between my different color libraries, it will not allow me to switch.

    I click and drag down to the library I want to switch to and nothing happens.

    1 vote
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