Skip to content

Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

141 results found

  1. CC libraries wont open after 2x reinstalling in AI in beta version for windows

    I m trying to use the colors swatches in a project and now I guess ill have to do it manually . I have enclosed 3 screen shots

    .CC libraries keeps saying it needs to be updated in the Beta version of A I(desktop) . I did the cleaner and install twice and the error still comes up

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Fix Creative Cloud - files can't be retrieved but cloud says no sync errors

    Operating system: MacOS Big Sur Version 11.6
    Adobe Illustrator: 25.4.1

    Trying to open a cloud document but they don't seem to exist/can't be opened as I cannot access my docs in the cloud.
    I have restarted, updated etc etc and still, when I want to access my cloud docs Illustrator says "Something went wrong, please restart the app and try again"
    I've also tried accessing from the Creative Cloud app where I have gone to my library and my cloud documents, nothing loads up - it just spins seemingly forever.
    Weirdly though, in Illustrator on my iPad Pro it says…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Illustrator Version 25.4 and 25.41 not starting out of Adobe Cloud Control

    Details of your operating system
    - Windows 10 LTSC
    The version of Adobe Illustrator (desktop)
    - V25.4 and V25.41
    The steps you were taking when you experienced the issues
    - uninstalled C++ redistributable version 2015 and installed again
    Your expected result and the actual result
    - that it works --> but it didnt
    Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Cloud, Libraries  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Illustrator CC Library Freezes

    I'm running Illustrator (25.3.1) on Mac OS Catalina (10.15.13). The CC libraries will freeze after 2-3 clicks and will not work again until I close Illustrator and open it again. The same thing happens every day, and because I can't keep closing and opening Illustrator all day, it just remains frozen for my entire work day. My libraries work fine in InDesign and Photoshop.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. libraries panel not working in Beta 26.0 642 Mac

    Running MacOS beta 12.0 beta and the libraries panel fails saying i need to install the latest version of CC libraries. I have done that. Note the libraries panel works fine in Photoshop beta and all the other CC applications.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Cloud, Libraries  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Aus Prozessfarbe wird eine Volltonfarbe, wenn sie aus Illustrator in der Adobe Creative Bibliothek angelegt wird

    Hallo, wenn ich Farben aus Illustrator 2021 (Windows 10), aus den Farbfeldern, aus den Farbfeldoptionen, an die Adobe Cloud Bibliothek sende, wird aus einer Prozessfarbe in den Angaben eine Volltonfarbe.
    Obwohl es eine Prozessfarbe ist. Nach der Überprüfung der Farbe auf Vollfarbe, wird die Farbe als Vollfarbe angegeben. Wie sich die Farbe später verhält kann ich nicht sagen. Wenn ich die Farbe manuell in der Adobe Cloud Bibliothek anlege (in Photoshop) bleibt eine Prozessfarbe eine Prozessfarbe. Das ist aber sehr aufwendig, dies so zu machen, da wir die Farbe mit einer Farbnummer und den RGB Werten beschriften müssen. Über eine…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Cloud, Libraries  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Opening recent cloud doc silently fails when connected to VPN

    This should kick an error back to the user. There must be SOME trigger along the way that could generate it, even if it's just a network timeout error, right? Even a cancellable status pulser or something so you're not just throwing non-functional clicks at a button the UI suggests is functional.

    MacOS 11.5.1
    Illustrator 25.4.1

    Steps— Open illustrator, click on a cloud doc either through recent panel or file-> open recent files

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Capture not updating

    It seems my Adobe Capture library is not updated in Illustrator (in order to access new Colors or gradient I recently captured (works fine in Fresco)…)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Libraries are the buggiest panel in the last 20 years

    After using cloud libraries for 5 Minutes (!), they become unresponsive or display oversized icons and I have to restart the application. This is the sloppiest implementation of a feature I have seen in the last 20 years as an Illustrator user.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Issue with Adobe Libraries color swatches not the same in each file for Illustrator/InDesign

    There is an issue with Adobe Libraries color swatches when added to illustrator or Indesign files are not the same in each file for Illustrator/InDesign.
    I made a master Brand color palette for the Marketing team to use for all.
    The issue is that when I add the a color swatch from the Master Color Swatch Library it changes the RGB numbers in the local illustrator or InDesign file.
    Other team members have experienced the same issue.
    The goal is to create one brand color swatch library that multiple departments and teams within each department can use. The design team…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Video showing BUG: CLOUD LIBRARY Panel from Adobe Stock does not open AI documents for editing.

    Here is a VIDEO to show the problem:
    https://www.screencast.com/t/Tt1ZpSVX3

    Summary of problem: CLOUD LIBRARY Panel from Adobe Stock does not open AI documents for editing.

    To reproduce problem:
    Buy some VECTOR assets from Adobe Stock, open up illustrator, open up a new document, save it to the cloud. Open up the LIBRARIES panel, double click the assets you bought, click on the EDIT button, they wont open, instead AI just reopens the document you already have open. This was not a problem before the Libraries panel was updated, last version worked fine, I could just "double click" the asset, presto,…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Cloud, Libraries  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Stupid Cancellation Fee

    It is ridiculous that you have to pay £109 to cancel a monthly subscription of Adobe Illustrator. I was not using it so decided to cancel my subscription, already £19 a month and then I was charged £109 as an early cancellation fee. This company just wants money and does not care about its customers

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Cloud, Libraries  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Artwork from CC Libraries doesn't keep its name when placed into other apps

    It used to be that when you added AI artwork into a CC library and gave it a name there, it kept its name when the artwork was placed into for example InDesign document. All my libraries have artwork with names, but when I place any of them into InDesign it simply shows up as "Artwork 1.ai" in Links. However, this doesn't seem to be buggy for all artwork in the CC libraries, just new ones I created in the last few days.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Cloud, Libraries  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Color in Adobe CC Libraries Are Not Functioning As Expected?

    I am using Adobe CC Design Apps, specifically the latest release, for Illustrator 25.2.3 (as of 5.14.21) on a 2017 MacBook Pro on BigSur 11.2.3. The issue that I am having is as follows:

    I am building a library of 100+ illustrations that all use a custom library of CMYK colors. There are 10 colors in total.

    I have created a CC library of my colors — each color has been set as a CMYK value and defined as a spot color with the global box checked. My documents are all set to the CMYK color space, and they are all…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Cloud, Libraries  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Windows10のCCライブラリについて

    グループ名の入力および「現在のライブラリを検索」での入力において、日本語入力できず英語入力しかできない。

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. 2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Relink multiple instances of a graphic to cc libraries

    Relink more than one graphics or images in a batch to a graphic or image in cc libraries in one go.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Cloud, Libraries  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Why am i getting image info when i click on an image in Libraries to open it??? I used to just click and open!!

    I have to now add an extra click, just to open a licensed image. WHY? So frustrating! i want to double click on the dogs below and open the file, but i click as i always did, and it shows me image info. THEN I need to click on the pencil icon top left to finally open it! I don't want the image info!! I just want to open it! I've been using this for 20 years so don't know how on earth this suddenly started acting up. Any help appreciated.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base