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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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786 results found

  1. Preview pane no longer displays preview of .ai files v24

    Since the update to v24, I've not been able to see a preview in my preview pane for .ai files when opening a document. This is extremely helpful and hope that it returns.

    11 votes

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    15 comments  ·  Other...  ·  Admin →
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  2. Extra Drop down Item

    Win10 Pro 64-bit | AI 2020cc

    Just pointing out the extra "Object" item on the Select drop-down (see attached). It does nothing and does not seem to be causing an issue.

    Also, I've noticed that when saving a file, it takes much longer than the previous version.

    Thanks
    BGunn

    1 vote

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  3. BUG: Can't open one EPS file, but can another in Illustrator

    I have downloaded an EPS file from my email to do some edits on from another design team and it comes up with the error message,

    "The file 'Worldmark.eps' is an unknown format and cannot be opened."

    However, I can open other EPS files from my email as well as from my external drive and hard drive.

    1 vote

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  4. Some objects cannot be copy & paste. I need to do an Alt+ slide.

    Sometimes some objects connot be copied and then paste and sometimes they can but it changes of objects. It's really annoying.

    1 vote

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  5. Action bug

    Illustrator 2020 doesn't allow my action to work. I created an action that runs a script from the script menu, but cannot use nor record a new action that runs a script.

    2 votes

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  6. Japanese fonts not syncing.

    Japanese fonts don't sync to Illustrator. But they do work fine in other applications like Photoshop.

    1 vote

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  7. Zooming

    When in the preset zoom menu, some of the options have commas where they should have decimals. When I click on the 66,67% zoom option it actually zooms in 6667% when it should zoom in 66.67%. Also, in the title of the document, it shows the zoom percentage with a comma instead of a decimal point.

    1 vote

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  8. 1 vote

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    Hi,
    Apologies for the inconvenience caused to you due to this issue.
    We are unable to reproduce this issue in house.
    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    If yes, then please let me know the following:
    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us .
    2) Is this file specific or happens with any object in a newly created file also?
    3) Kindly share your preferences folder with us in a zip File
    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings//
    Win: C:\Users\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

    Kindly share the requested information at ShareWithAI@adobe.com in a Zip file.
    Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  9. Variable Data - ignoring a blank cell in the data library

    Variable printing – an amazing utility within Illustrator which is probably often underutilized!

    Unfortunately, if the .csv file containing your data contains a blank cell you'll run into issues. Fixing this or creating a workaround so that we can import those blank cells as just a space would be HUGE!

    Printing mailing labels and being able to ignore a second line for an address would no longer be out of the realm of possibilities! And that's just the tip of the iceberg!

    Let's get behind this – Help me vote this to the top!

    11 votes

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  10. Object Selection by Path Only broken with symbols

    In Preferences, under Selection and Anchor Display, check Object Selection by Path Only.

    Create or open a document.

    Drag a symbol out of the Symbol panel. Choose one with a large filled area.

    Zoom in on the symbol.

    With either of the 3 selection tools, drag over a filled part of the symbol. Do not drag over any paths.

    It doesn't matter whether you're viewing in Outline or Preview.

    The symbol becomes selected.

    It should not become selected due to the prefs option noted above.
    It worked correctly in v22 & CS6 etc. It's been close to a year with…

    1 vote

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  11. Copy objects from Illustrator to Photoshop

    I'm not able to copy objects from Illustrator (2020) to Photoshop (2020).

    I work on a mac OS High Sierra 10.13.6

    2 votes

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  12. ILLUSTRATOR 2020 CRASHES ON SCRIPTS - SYMLINK - APPLE

    Hi, We are using with our company the folder Scripts (Presets Illustrator) that is connected to a Cloud folder with a Symbolic Link (Apple) = Production workflow. It allways worked in previous versions but after installing Illustrator 2020 - Illustrator allways crashed when you go to main menu "File". Can you give us a solutions for this! Urgent issue for us !

    4 votes

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  13. In Adobe Illustrator Constrain Width and Height proportions doesnt work

    I don't know why but 'Constrain Width and Height proportions doesn't work
    in 'Transform' or 'Properties' panel

    Whenever I constrain and move the number up, it creates a weird number
    for example, if the shape is 60,60 and when I write down 70 on the height the width becomes 69.256 something like this

    so frustrating!!!!!!!!!

    7 votes

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  14. Doesn't open

    I cant open the app in my cellphone. I tap it and it seems like it is opening BUT after one second it closes again. I don't know what to do anymore. I closed the app and opened it again and happened the same, i also restarted my phone (like tree times) and there were no changes at all!!

    1 vote

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  15. 23.02で作成したデータを23.1で開くと文字がずれる。

    具体的にはタブが飛んでしまい、リーダーに設定していた倍率が原寸に戻るなど。

    1 vote

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  16. 1 vote

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  17. Embedding link/image and it duplicates itself in top left corner

    Occasionally, when i embed an image in the link menu, it will duplicate that image in the top right hand corner of my document. The one I embedded into the document is embedded, but the "new" duplicate is still linked. I just noticed this happening as of recently.

    1 vote

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  18. Problem with Adobe Illustrator after Windows 10 update

    After update of Windows 10, my Adobe Illustrator looks like a screenshot in the attachment. I need help. PLEASE.

    2 votes

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  19. Illustrator randomly deform random nodes and elongates them!

    illustrator ver 23.1.1
    os ver macos 10.13.6
    16gb 2.8ghz hd5750gpu board.

    While working with illustrator (2018-2019 both are doing the same thing. While moving or duplicating curved objects around the page, or while saving the document, it's randomly picks a one of curve nodes and elongates them to random length. Done experimenting with other mac stations and same file, we cannot reproduce this behaviour. Uninstalled - reinstalled illustrator and updated os system didnt help either.

    1 vote

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  20. Simplify Path Creates New Shape on a New Layer on Each Adjustment

    Hi! I was trying to use the Simplify Path tool in the latest Illustrator 2019 (23.0.6) and I am getting this weird error. If I have the preview mode selected, each time I make an adjustment in the dialog box a new layer is created. By default, it selects that new shape to update the path without a clear way to go back unless you go to the original layer and begin again in which the whole process starts over. If this is supposed to be an improvement in the feature I'm not quite sure how? Please let me know…

    2 votes

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