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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Crash with AI Files and link broken

    When i opening a files ai who have broken links with a files on a another not connected hard drive, illustrator CC 2019 crash and i can't opening this files, but with a another pc and another version i delete the missing links and when i've try again to open it on my pc it's working again.

    so i think it's when a fils have a broken links that crash the software.

    1 vote

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  2. can't download templates

    can't download the templates

    2 votes

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  3. MacOs Mojave Free Transform Tool in Illustrator CC 2019 without panel.

    Selecting the Free Transform Tool in Illustrator CC 2019 -after drawing a rectangle with the Rectangle Tool -the panel of the Free Transform Tool fails to appear. Only shortcuts are possible (using iMac).

    1 vote

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  4. 2019 update. Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.

    Worst update ever! Why? Why did you move and change all the tools?????? None of them make sense or are intuitive anymore.

    1 vote

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  5. CC2019 Offset Path stuck in Inches

    Offset Path seems to be stuck in Inches in 23.0. I have the preferences all set to "points", yet when I try to use Offset Path, it's still displaying the offset amount in inches. This didn't happen until the upgrade to 23.0.

    1 vote

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  6. Find and Change Font

    I'm getting an error that I can't find/change font because there is text on a locked layer. Well here's a bunch of screen shots that show not a single layer is locked. So why doesn't Adobe Fix this?

    1 vote

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  7. Image won't move.

    I am trying to move an image, but when I do it it opens up the multiselection tool.

    1 vote

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  8. Default Template Folder

    Version 23.0 no longer opens template files from the default "Cool Extras" folder. Instead it navigates to the last folder saved. Please revert this back as it is a huge waste of time creating new documents now.

    This also occurs for scripts, but I use less frequently and have dealt with it. Unacceptable for template files however.

    3 votes

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  9. Fonts problem

    After upgraded from version 2018 to 2019, the Chinese fonts won't preview properly. Now all I see are squares. It was fine in AI 2018.

    1 vote

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  10. Illustrator V. 23.0 crashes repeatedly

    Updated Illustrator to 23.0 on my Surface Studio running Windows 10 with 32 Gig of memory. It crashes frequently and seemingly at random. I can't point to any instance in particular - It's just random. The latest instance was I pressed CTRL + 0 to set the page at 100% and the program just went away. As with the other crashes I have encountered it isn't generating a crash report. It just goes away. I thought that GPU acceleration may be the issue and so turned it off. But, it didn't make a difference.

    I uninstalled 23.0 and went back…

    9 votes

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  11. Crash Reporter has UX issues

    Crash Repoert text field does not allow cursor movement by arrow keys or pos1, end,...
    Email format validation is wrong, as it does not allow hyphens.
    Check email format on exiting the field, not on submit.

    Just build a good way to report bugs with a good UX.

    1 vote

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  12. 1 vote

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  13. Custom scripts from CC2108 not working in CC2019

    The big power of Illustrator is its ability to run scripts. I built my workflow around some important scripts. Upgrading to 2019 made them non-functional.

    It would be great, if there was a way to update scripts as well.

    1 vote

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  14. Image Trace over a white square on color mode with 2 colors crashes Illustrator

    This is a bug that happens on all versions of Illustrator, even CC 2019, and regardless of OS.
    It's very specific, but here are the steps:
    Create a new document. Color Mode doesn't matter.
    Draw a square with only a white fill.
    Rasterize it. Resolution and color mode doesn't matter.
    Run Image Trace on it
    In the Image Trace settings, set the Mode to Color and the number of colors set to 2.
    Illustrator will crash.
    Try it out! The expected result is probably just the same as if the number of colors was set to 3 or anything else…

    1 vote

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  15. Split to grid on multiple artboards

    Tdlr: horisontal guides made with "split to grid" go onto the first artboard, when they shouldn't.

    I use split to grid to make myself a grid to work on and it works fine on a single artboard. But if i try to make split to grid on any other artboard than the first one, it sends the horisontal guides to the first artboard and keeps the vertical ones on the correct one. The lines stay grouped and can be moved, but it takes extra time and effort.
    This happended on different machines.

    Writing this on a phone, but I can…

    2 votes

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  16. Bug: Illustrator 22.1 Not Usable Since Mojave Update


    1. Mojave update on latest Illustrator CC version 22.1


    2. Basic usage of Illustrator


    3. Use Illustrator normally


    4. Random mouse clicks, movements etc making illustrator unusable. It's as if the interface and cursor just has a mind of its own sometimes. Even happening with Illustrator CS6 - Photoshop and InDesign CC have no issues at all.


    8 votes

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  17. QTWebEngine Page on MAC

    Hi,

    I have a plugin created for Adobe Illustrator CC 2017/2018.
    In the plugin I have a panel which acts as a container for a QTWebEngine page.
    The page consist of several text boxes where I can enter text.
    I can perform basic operations like cut/copy/paste/selection on windows but I am unable to perform these actions on Mac (Os El Capitan).
    What I observed is that on windows clipboard will allow saving text on pressing Ctrl+C/X/V but on MAC whenever I press Command+C/X/V on Illustrator, it is trying to invoke Edit menu for Cut Copy Paste and the control goes…

    1 vote

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  18. Crashes every time I open anything. Or save a new file. Completely unusable.

    Ever since the last update, Illustrator has become completely unusable. It locks up every time I try to open an existing file, or save a new file. Forcing me to force quit the application.

    System specs:
    OS: High Sierra 10.13.6
    Model Name: MacBook Pro
    Model Identifier: MacBookPro13,3
    Processor Name: Intel Core i7
    Processor Speed: 2.6 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 6 MB
    Memory: 16 GB
    Boot ROM Version: MBP133.0247.B00
    SMC Version (system): 2.38f7

    Illustrator Version: 22.1

    Steps to reproduce:
    1) Open any file.
    2) Try to save…

    1 vote

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  19. Panels load on different screens

    Hello!

    My operating System is 64 bit Windows 10 and I have the latest 2018 CC version of Illustrator.

    The setup: I am working on 2 4K Monitors. 1 is a 32" LG and the other is the 24" Wacom Cintiq Pro. (However, this happens regardless of what type of monitor you have). I don't spread my workflow between monitors like some people do,. I prefer to have browsing on one and my Illustrator workspace on the other. However, since I do work with a Ciintiq I very often swap my workspace from my Cintiq back to my monitor. Here…

    1 vote

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  20. High Sierra 10.13.6, AI 22.1 Scrolling bar and File bar not showing. Also all files will close without warning

    Picture of missing scroll and file bar below. Makes it almost impossible to work on projects.

    All files will close without warning, while I am working on them.

    1 vote

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