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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Image Trace only creates a white box

    The "Image Trace" function only creates a solid white box, regardless of what image trace option I select.

    Using the new Illustrator CC 2018.

    8 votes
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    10 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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  3. Got a black screen (WorkPlace)

    Dear Sir/Madam

    When i open Illustraitor, i got black screen work place, and I couldnt watch anything inside workplace, so could you please help me to solve this issue, thanks
    please find attached for this problem

    3 votes
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  4. Select > Same > (Fill, Stroke, etc.) no longer working in charts

    Adobe CC2018
    When using the direct selection tool to select a single element of a chart or graph, Illustrator no longer responds to the Select > Same > ... commands. This is a feature we rely upon for everyday capabilities when styling charts. When I try the command, it does not select anything within the chart. If I ungroup the chart, or use the Select > Same > (options) with other Illustrator shapes, it works as normal. The problem surfaced immediately after I upgraded from CC2017 to CC2018.

    19 votes
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    14 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  5. Illustrator 2018 Crashes

    I have Surface Studio, 32 Gig, Windows 10. Today I installed the CC Updates and now Illustrator crashes every 2 or 3 minutes. I uninstalled Illustrator and reinstalled it, but the crashes continue. Finally in desperation I uninstalled Illustrator 2018 and reinstalled Illustrator 2017. At least now Illustrator is stable.

    I sure would like to know what to do to fix the problem. You know it wouldn't be a bad idea if one could reach support with install problems.

    9 votes
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  6. win7 21.0.2新建文件開不了,但是21.0.1就可以新建文件

    win7 21.0.2新建文件開不了,但是21.0.1就可以新建文件

    1 vote
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  7. Copy and paste object values error

    9 times out of ten when I copy and paste a simple object like the one on this art board, it pastes as the objects text values. It is really annoying.

    1 vote
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  8. pen tool game

    https://helpx.adobe.com/uk/illustrator/how-to/pen-tool-game.html

    This game has been a valuable resource for teaching Illustrator. However, the game has been broken now, and Adobe do not seem to care or register the problem.

    The resources you provide to teach and support products are an important part of the package. It does not look good to see such neglect of what was an excellent idea.

    I would even like to see more of these interactive learning experiences, as it is more engaging and useful than most other types such as videos.

    Obviously there is some maintenance of a web game, but it should be easy…

    2 votes
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  9. Crashes on "Cancel" in Keyboard Shortcuts Window


    1. Illustrator CC 2017 (21.1.0)

    2. Pressed "Cancel" in the Keyboard Shortcuts window.

    3. Expected Keyboard Shortcuts window to close without saving changes.

    4. Illustrator crashes

    No plugins installed.

    Removing preferences resolves the bug, but something in the process of re-setting my preferences makes the bug return.

    Please let me know if you require further information.

    2 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    We are pleased to inform you that your request is available in the latest release of Illustrator version 22.0.
    Visit your Adobe Creative Cloud Application and update. If you do not see an update on the application please check for update from the flyout options on the application after clicking on three vertical dots. For step by step process please visit: https://helpx.adobe.com/in/creative-cloud/help/download-install-app.html#Checkforupdates

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  10. Fix Illustrator freezing and crashing

    I'm using Illustrator CC 2013.5. Illustrator freezes and ultimately crashes about 7 minutes after opening the program. Have to close the program using Task Manager. Uninstall/reinstall did not fix it.

    2 votes
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  11. function is incorrect

    Transform / reflect / horizontal-vertical

    function is incorrect

    2 votes
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  12. Adobe illustrator CC 2017 Stoped working

    Adobe illustrator CC 2017 stopped working,
    when trying to open exsisting files or create new files in adobe illustratior cc 2017
    it comes up with error -

    a problem caused the program to stop working
    correctly. window will close the program and
    notify you if a solution is available.

    2 votes
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    0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

  13. CSS Extraction tool code formatting issues

    Is there any way to alter the code formatting for this panel? It drives me nuts that the open bracket starts on a new line, all lines are indented with two spaces (seriously, who does two spaces? It's either four spaces or 1 tab), that there's a space before and after every colon, gives me both hex and rgba colors with no option to select just one, not to mention multi-word font family names aren't in quotes.

    This is almost a useful tool, if it didn't require so much cleanup after copying/pasting, and I shouldn't have to run it through…

    1 vote
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  14. Clicking in Actions Window Crashes

    Often times when I click anywhere in the Actions window, Illustrator will crash and close abruptly. No edits made to Actions are saved since the previous open. Makes using Actions like walking through a mine field.

    1 vote
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  15. error

    program crashed

    1 vote
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  16. AIGPUSNIFFER doesn't quit

    Version 21.1.0

    When quitting illustrator the AIGPUSNIFFER process continues to run, even though it should terminate, unless the task is manually ended in task manager. This is a huge issue considering it puts CPU usage at a high level which consequently affects battery life.

    2 votes
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  17. Demo version of Illustrator crashes constantly, destroying files.

    Illustrator CC 21.1.0 (trial), MacBook Pro13,3 (15" with touch bar), macOS Sierra 10.12.3. It seems to happen mostly when editing colors or character/paragraph styles, but honestly it's hard to say, because it's seemingly random. I'd be happy to attach a copy of the file I was working on, but every version is gone now, even ones that were saved between crashes with different file names. You should have several crash reports via Apple, I hope. I can also upload console logs if needed, but I didn't find a folder for Illustrator.

    1 vote
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  18. User Guide Correction - Broken Links

    The section of the user guide called Painting > Gradients is full of nothing but broken links. https://helpx.adobe.com/illustrator/using/gradients.html
    Your links all just forward to http://create.adobe.com/ and http://tv.adobe.com/vi+f1586v1019
    which isn't helpful at all if you're trying to read the user guide in any meaningful way. Of course I can google ways to use the gradient tools but I came to you for the definitive "adobe prescribed" version of information as a way to prepare for your ACE exams. I know I'm not the only one who does this to bone up so if someone could help fix broken links it would…

    1 vote
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    Completed  ·  0 comments  ·  Other...  ·  Flag idea as inappropriate…  ·  Admin →
  19. [PARM] error?

    I have Windows 7, 64bit, running Illustrator CC and all of a sudden today I am not able to use the text tool and when I try to use the select tool on certain areas of the file the error message comes up that I attached to this.

    1 vote
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  20. Concentric Text

    Your recent Free template "Old Jazz and Blues" obviously is a poor design because the text on line pieces are not concentric, which presumably is what the artist intended. This free template is consequently quite useless for a professional designer.

    1 vote
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