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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Can't Select behind objects

    The following instructions do not work. I need this function...

    Select behind objects

    In Illustrator, you can select objects that lie underneath other objects using Ctrl+click (Windows) or Command+click (Mac OS). The pointer changes to Select Behind on the first Ctrl+click (Windows) or Command+click (Mac OS). On subsequent usage of Ctrl+click (Windows) or Command+click (Mac OS), the selection iterates through the objects directly underneath the pointer position.

    2 votes
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  2. "Don't show again" check box

    "Don't show again" apparently means show every d*mn time.

    Checking the box never works. Why?

    And why does the pop-up that wants to give you the Adobe Illustrator tour show up every time I restart the program? I've used this program 20 years. I don't want to take the freakin' tour. Ever.

    Fix your sh*tty program and make it as good as it was before CC.

    3 votes
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  3. Random bug of unselected object frame, from locked layer, visible even though not selected

    Only way to remove the frame is to shut the file down and then reopen. Unable to take a screen shot as the frame disappears when taking it.

    Mac OS Mojave 10.14.6
    Illustrator CC 2020 24.1.2

    2 votes
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  4. Pressing Ctrl + Win sends the active object backward

    If you have at least 2 objects on the artboard and the top one is selected, pressing Control + the Windows key on Windows 10 sends the active object backward one step. It's a keyboard shortcut that doesn't appear to be editable in Keyboard Shortcuts in case it interferes with that shortcut being used for something else.

    3 votes
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  5. alignment with the new version seems to be erratic.

    alignment with the new version seems to be erratic. Selected are not aligning to the middle that are jumping all over the place

    1 vote
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  6. Can't see things I just did.

    When I move an object or make a change to my file it doesn't show up until I click in the document. Then, the object shows up in the new location. I have to restart the program and it works for a few minutes, then happens again. Really frustrating. I am on a new computer with the current version of Illustrator. It happened in older versions on my older computer as well.

    1 vote
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  7. Unable to save file in Illustrator 2020 Mac OS Catalina v.10.15.4

    Unable to save file in Illustrator 2020 Mac OS Catalina v.10.15.4

    I am completely unable to save a file and about to lose an afternoons work on a deadline. I have tried every workaround posted here and still not working. Come on Adobe, this has been reported for months.

    1 vote
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  8. Variable width profile is off screen

    I don't understand why but this bug is visible not only in illustrator but also in Premier.

    My issue is that many of the scroll, drop down tools or options appear in random areas of my work area. Most specific is my Variable width profile - instead of dropping down, it appears on the lower end of my illustratror window. I have multiple monitors and on one (IMAC 27") the full drop-down appears on the lower end of the work area. On my LG 34" inch, it appears partially off-screen, none the less off my work area. I have adjusted…

    1 vote
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  9. In-app tutorials not opening

    I am using Adobe Illustrator 2020 24.1.2 that I downloaded from Adobe Creative Cloud Desktop.

    I am operating on a Microsoft Windows 10 Home version 10.0.18363.

    I opened the app and clicked on the in-app tutorials available in the Learn section. The tutorials that opens in browsers open just fine, it is only the in-app tutorials that do not respond in any way when clicked on.

    I expected the in-app tutorial to open and show a step-by-step tutorial by opening a new project, similar to the in-app tutorials in other Adobe apps (Premiere Pro, Photoshop, etc.).

    The actual result was…

    1 vote
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  10. Copy Paste Causes Illustrator to Crash Repeatedly

    Illustrator crashes before I can Paste a Copy for SPOT UV in Artboard in two ways.
    1. CTRL C causes immediate crash.
    2. Select Copy from drop down menu also causes crash.
    Performed Windows 10 update few hours before crashing started to occur but unsure if Illustrator was included. Creative Cloud shows I'm up to date but doesn't specify the actual date. So, I cant say for sure if the update is causing the problem.

    HP Spectre x360 Convertable

    1 vote
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  11. Illustrator v24.1.2 Crashing all the time - operates slow overall

    Illustrator crashing and working slower on my New 2019 Macbook Pro, than my old mid 2014 Macbook Pro. Basic simple functions and my I get the wheel thinking all the time. Adobe hasn't been able to answer any questions. Ive contacted them and Apple multiple times over the past few days. With the computer I bought, it shouldn't have to think at all.

    Please tell me someone knows a fix.

    Current Computer and software specs:

    Adobe Illustrator v.24.1.2
    Catalina 10.15.4
    MacBook Pro (16-inch, 2019)
    2.4 GHz 8-Core Intel Core i9
    64 GB 2667 MHz DDR4
    AMD Radeon Pro 5500M 8…

    1 vote
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  12. trace weirdness

    When trying to trace a fairly large file with sparse graphics - the trace function appears to lower the resolution significantly, resulting in a junk trace. If I clip a small portion of graphics and trace that, it works fine. Shrinking the file before tracing didn't work (by half), I couldn't shrink any more without losing the fine grained art. I was able to make this work using a different product(which I really don't like). I use trace all the time, usually on smaller logos, which works fine. I suspect there is something in their algorithm that reduces the resolution…

    1 vote
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  13. trace weirdness

    When trying to trace a fairly large file with sparse graphics - the trace function appears to lower the resolution significantly, resulting in a junk trace. If I clip a small portion of graphics and trace that, it works fine. Shrinking the file before tracing didn't work (by half), I couldn't shrink any more without losing the fine grained art. I was able to make this work using a different product(which I really don't like). I use trace all the time, usually on smaller logos, which works fine. I suspect there is something in their algorithm that reduces the resolution…

    1 vote
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  14. "copy & paste in front" in Illustrator, text is not aligned perfectly

    Our product artist use "copy & paste in front" in Illustrator, the text is not aligned perfectly.
    Please check "2hits test-CC17.pdf".

    Also posted a post in Adobe community. here is the link : https://community.adobe.com/t5/acrobat/text-is-not-aligned-perfectly-in-pdf/m-p/11125264?page=1#M255941

    1 vote
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  15. Endpoint that turns buttcap when expanded

    Try to outline the path in the file attached.
    The rightmost endpoint would turn flat instead of round.

    1 vote
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  16. CSS Properties: Generated CSS selectors are wrong sometimes

    Hi.
    OS: Windows 10 x64
    Illustrator: 24.1.2 and older versions

    Steps:
    I have drawn two paths (shapes) on the same layer.
    I have given these names:
    abc1 and abc11 to each path

    When I select one of them, the generated css in CSS properties panel is ok, the selector's name is right. The issue happens just when I select both paths at the same time and try to generate the CSS.

    The selector name for abc11, is changed wrongly to abc111 (an extra 1 at the end).

    Expected result:
    .abc1
    {
    position : absolute ;
    left : 120px;
    top :…

    1 vote
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  17. Transform Function not working.

    Hello, as I click on an object or path the edit anchor points, it is not allowing me to transform or rotate by hand. This has been occuring for the past couple of days.

    1 vote
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  18. windows 7 illustator v24 failed to save with new terms pop up box closing despite accepting.

    I had a pop up today saying must accept new terms and conditions for people under business accounts/ team plans - which I am not but I clicked accept anyway. It said you couldnt keep using it if not.

    The warning illustrator would close if closing the window I assumed meant if not accepting but nope - it closed - it gave me save dialog box cool i thought. except that the save out failed ive just got the part save .tmp file and my last lot of work all missing,

    I had to thebn restart it - relog in…

    1 vote
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  19. Can't recode and action “export for screen” in illustrator V24.1.1 Windows user

    What I'm trying to do is save time when I'm saving files. I can't find an appropriate solution for my use case. The "export for screens" interface seems to be the closest solution, I'm trying to add an action for "Export For Screen" but not showing any action please help me. Action not recording export for the screen (Alt+Ctrl+E) PNG

    have a variable in Illustrator and I want to get png output automatically but it doesn't work when I want to record the action..

    When I want to get a pdf output, everything is OK

    But no png

    Please test…

    1 vote
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  20. MY ENTIRE FILE DELETED

    I've been working on something every important and Illustrator CRASHED. Deleted everything, even it was saved to a flash drive. I've even been working on it today and now it's gone. I am LIVID.

    1 vote
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