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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Export jpeg files become Recent Files

    In my recent files when I first launch AI along with in the File Menu. If I choose to export jpegs files from an AI file, those files now become part of the Open Recent Files. Can we remove this so only files that were actually "opened recently" apprear in this menu, instead of opened recently and exported recently.

    2 votes
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  2. BUG - Fresh Install, Stuck on Brush Tool

    I just installed the newest version of Illustrator (25.0.1/WIN 10) and it's stuck on the brush tool. Clicking on the other icons selects them, but it 0still just the brush tool. Nothing works.

    1 vote
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  3. I can't move

    I can't move anything, how can I solve this problem?

    1 vote
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  4. déplacement du centre de rotation d'un objet c'est impossible à replacer, illustrator se plante...

    Windows 10 français 20H2_Illustrator 25 01 64 bit français et aussi une tablette WACOM Intuos Pro L!!!!!!.
    Le déplacement se fait sans problème avec une souris

    1 vote
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  5. Can't see anything on screen except a lot of white and black horizontal lines.

    I have no clue why but if I open or create a new project, the screen goes full screen and a lot of white and black lines that are horizontal appear and i can not see any tools, buttons, anything. The links and buttons are still there but I cant see them.

    1 vote
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  6. 「ドキュメント情報」パレットの「パス」の長さが不正確

    斜めの「線分AB」の長さを測り、その数値を2倍にした正円を描画します。端点Aにその正円の中心を持っていくと正確な半径になっていません。。

    1 vote
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  7. Shortcuts in ABNT2

    I use Illustrator in english, but my keyboard and pc language are in Portuguese ABNT2. I don't know if this is the problem, but for some reason some shortcuts are different from those listed on Illustrator's Keyboard Shortcuts window.

    For example, Hide Guides is listed as "CTRL + ;", but it only works with "CTRL + Ç".
    Another example is "Bring Foward/to Front", these commands use the "[" as one of the shortcut keys, but here is "´", while "Send Backward/to Back" normally uses "]", here only works with "[". This is really confusing.

    This only happens in Illustrator, all…

    1 vote
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  8. Saving file while on Isolated Group exists the Isolated group

    Saving the file while working and being into Isolated group, exist the isolation group mode, being quite annoing and counterproductive.
    If you have a lot of groups and subgroups, editing editing on a high level isolated group and saving in the middle of work it's quite a pain ********** to go back and enter again in that multi level group. I don't remember having this issue with earlier versions as I do save a lot while working.

    1 vote
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  9. Libraries NOT syncronizing

    The libraries are no longer syncing. Help!

    1 vote
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  10. Constantly crashing.... why should I pay for this software when it causes me so many problems?

    The v25 update constantly crashes. I tried the 1st version, had to go back to v24 after many crashes and much lost work/time. Then, when you supposedly fixed the crashing problem (v25.01), I tried it today and, of course, I lost a bunch of work when it crashed. Back to v24...... Won't go back to v25 until you really fix the problem. Also considering other software as a replacement for Illustrator..... I pay a lot for this software--why should I? Give me a good reason to stay with Illustrator......

    I use Windows 10, (pc) and I am completely updated with…

    1 vote
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  11. Isolation mode locks layers

    In isolation mode if i try to get out there are many times where the document automatically creates locked layers. You can't get out of isolation mode until you unlock the layers, move them around or flatten the whole document. I do not use layers so it adds it by itself

    1 vote
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  12. Transform > Mirror does not work properly

    Illustrator Version 25.0.1 german (Funktion SPIEGELN)

    Sometimes if i use many time the mirroring function this mistake comes

    An object is mirrored, (Funktion SPIEGELN in german) axis VERTICAL.

    The object is copied, mirrored again and he remembers the last setting and is mirrored again on the VERTICAL axis.

    Then suddenly in between he suggests the ANGLE axis.

    This problem happens after using many times this function mirror, and not evray time very strange.

    I never saw anything like this in the old versions.

    I work with Illustrator all day and something like that is for me noticeable.

    5 votes
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  13. Object > Align commands are disabled when single object is selected

    Align commands we can assign hotkeys to, instead of using action-wrappers and F-only-keys are great.
    But if you select a single object, the Object > Align command will be disabled (but the hotkeys assigned to separate commands will work anyway).
    Please check what makes this folder disabled for a single object selected and fix it.

    2 votes
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  14. Illustrator und Mac M1 funktioniert nicht zusammen

    Ich arbeite als Designerin und verwende Illustrator um die 4 Stunden täglich. Seid dem ich auf einen Mac mit M1 Prozessor umgestiegen bin habe ich folgende Probleme: Es dauert extrem lange das Program zu öffnen, Dateien zu speichern und Dateien zu Exportieren. Zudem hängt sich der ganze Computer regelmäßig auf, wenn Illustrator geöffnet ist.

    1 vote
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  15. Transformation tools in Illustrator 25.0.1

    MacOS Mojave 10.14.6
    Illustrator 25.0.1
    Option Click with Scale tool and typing 120%. OK
    Move. OK
    Option Click with Scale tool shows -35.5% instead of 120%

    Edit: Maybe unchecking GPU Performance in Preferences is a solution.

    11 votes
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  16. Select all doesn't work unless you clic anywhere first

    I can't select all anymore unless I clic somewhere first.

    I have to vectorise many Illustrator files and my keyboard shortcuts make it happens fast. Until an update forces me to clic somewhere first, if not, the keyboard shortcut simply don't work. That was not the case before.

    I'm on windows 10 and last Ai version (25.0.1 64 bit)

    1 vote
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  17. Adobe Illustrator 2021 desktop cannot open .aic file from cloud on Windows

    I saved a file I was working on to Adobe Creative Cloud two days ago and can't open it or an older version of it. When I try to download it I receive the message "Fehler beim Herunterladen" [Error downloading] (German PC), same with an older version. When I try "in Illustrator öffnen" [open in illustrator] Illustrator will start, but the file won't open and nothing else happens. If I already have another (local) file open in Illustrator, I will shortly see the message (screenshot 1)

    Error Opening""

    I may have had one or two unembedded linked files in the…

    1 vote
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  18. Cant Verify Subscription Status

    Windows 10 64bit, Latest Adobe CC suite.
    Says can't verify subcription status. Quits Adobe apps.
    Tried solutions here :
    https://helpx.adobe.com/xd/kb/cannot-verify-subscription-xd.html
    Doesn't work.

    1 vote
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  19. Unable to open more than one file at a time

    When opening any second file, it displays like the attached.

    Have uninstalled/reinstalled software and hasn't helped.

    Seriously limiting. Please help.

    1 vote
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  20. Unable to open more than one file at a time

    When opening any second file, it displays like the attached.

    Have uninstalled/reinstalled software and hasn't helped.

    Seriously limiting. Please help.

    1 vote
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