Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
793 results found
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copy and paste at original position fails from time to time
I love the to copy and paste object at same position in an other artboard.
- macOS High Sierra + latest Illustrator
- copy, select artboard paste at same position 3 appears in selected artboard at same position 4 copy and pastes somewheere else – not in that artboard
8 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Option key does not work at all.
My option key(s) suddenly doesn't function AT ALL, not in CC2018, nor CS5.1. Tried multiple keyboards, and two different iMacs, one running Sierra and the other High Sierra. Tried all updates to no avail. Works fine on my Mac at work running CC2017. Please help with this problem. It's crazy frustrating.
1 vote -
Opening CC 2015 files that have missing links causes the program to hang/crash
Old 2015 save files which have a missing linked file cause CC 2018 to hang when opening the file. Opening the file in 2015 bring up the dialogue box 'missing file, do you want to continue to open'. It seems 2018 cant show the dialogue box or some strange bug so it hangs.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
in Illustrator 22.1 clicking the button that resets the workspace does NOTHING. It looks like my "normal screen mode" is broken. Adobe illu
Your bug reporting experience stinks! Tiny window to compose my message in, having to do a huge amount of scrolling. Your company culture is going south with probably Marketing managers driving these bad decisions...
Koen, UX Director at my company, 60 seats
1 vote -
Illustrator 22.1 crashes on quit
Every time I close illustrator the application stops responding and I have to close through the task manager. I've already tried to delete preferences and install the application again. The problem occurred after upgrading Windows 10 to April update 2018.
My configuration
Windows 10 1803 (build 17134.1)
Illustrator 22.1
Creative Cloud 4.5.0.331Thanks in advance
2 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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(signo precaución) No se pudo leer el archivo debido a un error
Cuando coloco algunas imágenes (JPG, JPEG, etc.) Me aparece el mensaje escrito en el título "No se pudo leer el archivo debido a un error". Qué pasa!!, no entiendo? ayuda por favor, necesitó trabajar con las imágenes que no me permite abrir AI.
Lo peor es que no solo me pasa con AI, también con PSD
5 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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1 vote
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Overprint black does not record in action in CC2018
In CS6 it was possible to record the properties of the Edit > Edit Colors > Overprint Black command into an action.
In CC2018 (22.1) this is no longer possible and would appear to be a bug.
3 votes -
corrupted image shown on screen
Im working and every time I move an object around the image gets corrupted, I need to zoom in or zoom out, but its impossible, it looks like pieces are missing from the vector images. I just bought a newMac book pro, in my previous computer I did not had this issue. Please fix it its impossible to work like this
1 vote -
no es posible establecer el numero máximo de archivos que se deben abrir
Al abrir mi Illustrator me aparece un mensaje de error "no es posible establecer el numero máximo de archivos que se deben abrir illustrator", esto ocurrió de un día a otro, el día anterior lo cerré normalmente, apagué mi mac y al día siguiente al abrir el programa me apareció ese mensaje.
¿Que debo hacer?
Necesito ayuda!
1 voteplease contact Adobe support
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jagged vector overlay issues
when I "transparent" overlay two vector objects, the art appears jagged as shown in attached. I've tried cmyk and RGB. I am using most recent OS, High Sierra 10.13.4
1 vote -
Illustrator Distortion of Template and final art
Yesterday morning or 3 prepress PC opened a billboard template, and it appeared distorted (Sketch Look). We checked all preferences and setting in both Illustrator and Windows and found no problems. Had artist build the billboard anyway. When the art was checked the numbers on the top and sides of the board extended beyond the live and bleed area. When doubled clicked on they came back within normal parameters. We check all Billboard templates with the other 3 prepress PCs and had no issues with the templates. Last night uninstalled and re-installed illustrator. The problem still exists. If I get…
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Holding Alt and moving an object stops working after 7 tries
I am trying to duplicate an object/text/image by clicking the ALT key then dragging, but it isn't duplicating until after 7 tries consecutively. I am using Illustrator CC 2018 on a Windows 10 Surface Book 2.
How can I smoothly duplicate an object by holding down ALT and drag the first time?
1 vote -
Type Object Selection by Path Only not working correctly
When a Type Object is rotated, Ai selects it when the pointer is clicked in side the bounding box of the rotated object, even when Selection by Path Only is active.
2 votes -
Selection tool Lagging and moving objects on click- High Sierra (macOS 10.13)
I have been an illustrator user since 2000.
After this most recent update I noticed that when I use the Selection Tool (V) . The item, image, line, vector group, no matter what I click, begins to lag and then automatically jumps to the location of my mouse, Thought I simply clicked the item to select it and then moved my mouse, not clicked and dragged. The object reacts as though I clicked and dragged, so I am forced to select an object, let the bug run it's course, and then hit cmd +Z to undo the unintentional move.
I…
6 votesPlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Eyedropper tool doing whatever it wants
For example. when using alt click (as for copying the style of what I have selected to another thing. It DELETES ALL STYLE from the thing I'm clicking on. When I click normally it just copies color (sometimes) and even though I have everything checked in the eyedropper tool setting. It just copies just color.
This is making me wast a lot of time
I already updated the software AND also did a fresh reinstall, even deleting settings. Didn't work.2 votes -
Surface pen doesn't work anymore
It stopped working after the latest updates from either MS or Adobe. It worked fine before and now it doesn't.
Problems go from panning instead of drawing in Photoshop, to not drawing at all or at certain (unspecific) intervals.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator -
Finecut Rasterlink
Cut path and Reg marks work fine
Output to Rasterlink produces a Blank screen and freezes illustrator1 votePlease contact Finecut support
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When using pathfinder crop my system locks up and has to be closed down.
I am using pathfinder to crop and it has only worked a handful of times. The other times it locks up and program has to be restarted and it is VERY time consuming. Any suggestions would be appreciated. Thanks!
1 voteI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
This link will help you gather information before you call up support: https://helpx.adobe.com/illustrator/kb/crash-next-steps.html -
Intuos Pen & Touch - Pinch zoom doesnt work anymore
Everything was working just fine for me, but since the new update i can't finger pinch zoom anymore. On all the other Adobe products everything's working just fine. It's just Illustrator that's having this Problem.
1 vote
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