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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
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68 results found

  1. Overprint bug. Overprint check stays on

    Overprint check stays on, even when overprinting object is deselected. This causes confusion when printing.

    2 votes

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  2. 1 vote

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  3. Crash On Print

    I have an iMac 27 running macOS Catalina version 10.15.7. Illustrator is version 25.0

    About one in four attempts to print results in illustrator crashing with no saving or backup. It seems to happen with ay file and especially if it has not been saved! I select 'File|Print' or 'command P' and boom - illustrator instantly gone.

    1 vote

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  4. Unexplained distortion on output

    Mac Pro (Late 2013) OS Catalina 10.15.7.
    the last two days on multiple items and workstations we have had unexplained distortion on files processed. Usual operation of drop postscript file into hot folder for output. Expected solid box with length of 67.9375. Actual solid box has length of 67.4375. This happened with several different items. Only work around we have that has actually worked is to put the file on a new document and color everything black. We can't do that on all our files. Please help

    1 vote

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  5. New update (v24.3) printer errors

    After the latest Illustrator update (v24.3), it keeps giving me printing error messages. My printer drivers and etc are up-to-date. This is the first time this has happened in many years, I don't even remember the last time I had printer errors via Illustrator. I've used Ai for over 20 years of my professional design and illustration career, several of the Ai CC 2020 updates have been nothing but a royal pain-in-the-a$$ overloaded with glitches, bugs, and crashes. I've never been so frustrated with this beloved drawing program. Adobe, please get Adobe apps to work properly like it once was.…

    2 votes

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  6. illustrator does not show my printer automatically

    I have been using illustrator more than 3 years. After the last update, Illustrator does not show me the default printer in the computer when I command "print". I tries to save the file as PostScript file. I completely deleted the illustrator and all the adobe files and re-installed them back, but it didn't get fixed. I have several illustrator in several computers, and only one of them has this problem. Is there any solution for that?

    1 vote

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  7. Printer Preference Issue

    My printer preference screen: the very first tab is very small, possibly in half an inch font size. Some tabs are fine, but some of the options are cut in size. For instance in original size the drop down gives you a list of paper sizes well I can only see half of 8 1/2 x 11. So basically, the font size of the drop down options are about 1/2 inch in size. I have all the Adobe products, but it's only happening in the Illustrator. Sorry, hard to explain.

    1 vote

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  8. printing

    Mac OS 10.15.6
    Illustrator 24.2.3
    I used to be able to print from Illustrator using my Epson L3150 printer.
    It no longer prints. I used Default printing preset of Illustrator, then used default copy, then used custom. I checked and unchecked settings in advanced. All with the same result.
    I tested this even on old files which I was able to print last Aug 2020. Can't print.
    I opened the illustrator file in PDF and it was able to print.

    I would appreciate it if you can help solve this bug in Illustrator.

    1 vote

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  9. Still having strange problems with layers when printing to PDF

    My illustrator file has a layer in back, but when I generate a pdf the layer goes to the front. Files attached.

    1 vote

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  10. Cannot print A3 at 100%

    From my Mac running 10.15.4, A3 will not print correctly to my Epson WF 7720. No scaling is applied - it's at 100% both in the driver dialog and Illustrator itself - but the prints are coming out at 97.2% of what they should be.

    8.5 x 11 prints work fine, and the same document prints correctly at A3 from within Inkscape.

    1 vote

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  11. New update on Illustrator 24.0.01 will not allow Print

    AI 24.0.01 (64-bit) will not allow me to print to my network printer. Error window box generates with a Red Triangle with an exclamation mark, and message reads "Can't print the illustration."

    3 votes

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  12. Overprint is not maintained after making PDF - separation files are not correct

    When using spot colors to overprint, the PDF files show knockouts in Acrobat. For example, when overprinting a 10% black square over a Pantone square, the result is a knockout, even though the attributes are set to overprint.

    When correcting for this I tried the Transparency feature to make a 10% gray, but the result is an overprint with a screen for each plate where the overprint should occur. (see attached image) The only correct plates were produced by printing a postscript file and using distiller to create the plates. This did not happen is previous versions.

    2 votes

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  13. Epson P800 Film Continuous Feed Issue

    When sending files to our Epson SC P800 using Ai 24.0.3 the printer continuously feed rolled film media until printing is cancelled at the printer instead of printing the file. The same file will print successfully when using InDesign 15.0.1 and Illustrator 23.1.1, but not Illustrator 2020 (24.0.3)

    System:
    iMac (Retina 5K, 27-inch, 2017)
    Mac OS Catalina (10.15.3)
    Processor 3.4 GHz Quad-Core Intel Core i5

    Printer:
    Epson SureColor P800
    using 13" DarkStar Film media (roll)

    Software:
    Ai 24.0.3
    AccuRIP Black Pearl-SE 1.5.51 (issue occurs with and without software active)

    1 vote

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  14. network printer HP 8730 Pro

    With the newest version of Illustrator (is it 24) there comes a lot of trouble for users with HP printer - maybe all printer which are connecting over the local network. The issue is that Illustrator can´t open any ai file nore make a new files while the default printer is a network printer. Here it is the HP 8730 Pro. With the help of the support desk there is a workaround to fix this issue. You have to set your default printer to Adobe pdf. But this is not a real solution, it´s only a temporarely workaround. So hopefully…

    1 vote

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  15. Print size and arrows on lines

    When changing the direction of the arrow on a line, Print preview will switch to A4 even if the parameter has previously been set as A3.

    Print Format : A3
    - changing the direction of the arrow on a line -
    Print Format : A4

    : //

    1 vote

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  16. Part of text disappears when printing upside-down

    I am printing a piece of art with text. When rotating the document upside down in the print dialogue window, the printed version lacks letters. It looks like only the first letter gets printed. This is not a printer issue either, tested printing from PDF and it worked fine.
    See attached for the example. The right half is how it should be, left half is what comes out - small "B" is missing.

    1 vote

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  17. CD Printing problem (media selection)

    Illustrator 24.0 doesn't set media type properly. On Epson L805 printer selecting CD/DVD media prints on A4 plain paper instead. This bug appears recently. Other apps, like Affinity Designer prints from the same .ai file without any problems on choosed CD/DVD.

    BTW: Great idea how not to offer support: let's ask users to vote if bug should be fixed or not...

    1 vote

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  18. Wrong encoding of separation names when exporting to PDF/X-4 (should be UTF-8)

    When exporting to PDF/X-4 from Illustrator, the separation names are not encoded in UTF-8 (which is requested by the PDF/X-4 standard) but using the OS encoding (MacRoman on Mac - ISO-8859-1 on Windows).

    This makes the PDF/X-4 preflight to fail.

    1 vote

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  19. 1 vote

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  20. How to set up a Brother Wireless Printer For Windows?

    To set up your Brother Wireless Printer on your Windows computer you need to make sure you know the network setting and that the printer and computer are connected to the same Wi-Fi network. After you connect the printer to the network, you can follow the steps given below to set up it up with your Windows computer:
    • Step 1: Type “Windows + Q” in the search menu
    • Step 2: Search for “printer” and click ‘Printers & Scanners’.
    • Step 3: Click the ‘Add a printer or a scanner’ option.
    • Step 4: Select the Brother Wireless Printer…

    1 vote

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