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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. 1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  2. Fonts are not refreshed when right sided metrics are changed

    This issue happens in the context of editing the metrics of a font file multiple times (in order to view new metrics changes in realtime).

    Fonts will not always be refreshed to the latest version when overwriting a font file in the Adobe Fonts folder with a new updated version:


    • When a right sidebearing of a glyph is changed and the font regenerated, the font is NOT updated in Illustrator.


    • Whereas editing a left side bearing and regenerating the font will show the updated font with all edited metrics (both the new left & right sidebearings).


    Issue happens in all…

    5 votes
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    1 comment  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    1) Kindly share both version of fonts at ShareWithAI@adobe.com .
    2) Please mention the title of this issue as the subject of the mail with tag [UserVoice] and Uservoice link in subject of email.

    Regards
    Ankit Goyal

  3. Everytime creative cloud app is required to reactivate the fonts

    I activated 2 new fonts from adobe fonts website and it worked well.
    After that I closed Ai and next day when I opened Ai again then it's showing missing fonts and there is no way to activate them from Ai.
    I have to start creative cloud app always to reactivate these fonts. This is very annoying and killing a lot of time. Also it takes ages to start creative cloud app even on fast internet connection. This also needs improvement.
    Once the fonts are activated - isn't that installed locally on my machine? Why every time it needs to…

    1 vote
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  4. Can't move text along path - vertical line handles missing

    The vertical lines that usually show up when pushing text along the path is missing. Even when using Direct Selection Tool, there are no handles to control the direction and placement of text along a path which is very frustrating.

    Operating System:
    Macbook Pro (retina, mid 2015)
    macOS Mojave V10.14.5
    Processor 2.2 GHz Intel Core i7
    Illustrator v24.1.2

    4 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  5. Crashes when font file is moved *every single time*

    This will crash Illustrator (and InDesign and Photoshop) every single time without fail, all cc 2020 apps I've tested, specifically:

    InDesign 15.0.2, Illustrator 24.1, Photoshop 21.1.2

    I'm using OSX 10.15.3 Catalina

    Try this:

    –add a font to ~user/Library/Fonts/MyFontFolderName/ to install. Works with any font, but for example try Adobe's own wonderfully designed Source Serif Pro
    –make a new document in Illustrator, set some text in that font, eg: Source Serif Pro-Regular, save document (or don't save, same result)
    –move the font file, eg: SourceSerifPro-Regular.otf to a sub folder, eg: ~user/Library/Fonts/MyFontFolderName/AnotherFolder/
    –app will crash EVERY SINGLE TIME.

    Once again, this happens…

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  6. wrong characters Greek text

    When choosing Type->Change case->UPPERCASE on Greek accent letters, the accents disappear

    For example:

    σπανάκι ψιλοκομμένο σε μερίδες

    Illustrator: ΣΠΑΝΑΚΙ ΨΙΛΟΚΟΜΜΕΝΟ ΣΕ ΜΕΡΙΔΕΣ <- Wrong!

    Indesign, Word...

    ΣΠΑΝΆΚΙ ΨΙΛΟΚΟΜΜΈΝΟ ΣΕ ΜΕΡΊΔΕΣ <- Right!

    1 vote
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  7. left align text hot key is not working.

    For some reason my text align hot key isn't working.
    1. I checked my hot key settings and it was correct.
    2. Cleared the hot key setting and tried to enter it back in then it wouldn't register the key for some odd reason.
    3. Reinstalled my app still didn't work.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  8. Spellcheck turns off when you apply Drop Shadow or other effects to a text

    As title says.
    Turn on spellcheck, write something wrong, make sure you see underlines and then apply drop shadow. Underlines vanish. They should stay.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  9. Spellcheck underlines things that are OK

    When you use line-breaks to form the flow you want for your text, AI thinks that I should capitalize words that are starting next line.
    It doesn't help if I keep spaces before breaking or not.
    The language set is correct, it just don't understand that it's continuous text.
    It is.

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  10. when highlighting text and shift + eye dropping to get text colour only

    This action produces random results (like the text has two colours on it)

    1 vote
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  11. Font Family List Search Function

    Font search function update a while back has 2 big issues.

    1: The font family list sends you back up to the top when you want to find a new font. It used to send you to where that font lived in the list. Instead, it sends you back up to the top to "recent fonts."

    2: When you search by typing in the font name ie: "helv..", you are given ever font style & weight in that family. It used to just list them out with little carrots next to the names and indicated how many styles it had…

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  12. font kerning

    The kerning between the letters "F" and "i" is not working in illustrator whichever font I use. It works in Indesign

    2 votes
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  13. Text cursor too thin to see

    Editing text in Adobe Illustrator CC2020 has become harder than the previous version I was on, CS5.5. I produce infographics. Text is a vital component. It's harder now than ever before because Adobe has made the text cursor bar so thin, it's barely visible.
    I'm using the latest CC2020 on the latest Catalina macOS on a 2019 27-in 5K iMac. Is it the 5K screen that is affecting the cursor? Please, Adobe, just thicken it up by a pixel or two. Currently it's so thin, it's hard to find it when editing text.

    11 votes
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    5 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Ninian, Thanks for reporting this. Could you please go to Preferences→User Interface→UI Scaling slider. It will scale the entire Illustrator UI proportionately. Let us know if increasing the value on that slider helps. Thanks.

  14. text wrap not working AGAIN

    text wrap not working AGAIN

    24.1

    Mac 10.13.6

    1 vote
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  15. Text element with multiple paragraph styles & colors turns white when adding used colors

    I have a text element with two paragraphs and have assigned a style to each paragraph. One paragraph style is a different color, for emphasis.

    When I go to Swatches (palette) > Add Used Colors, all of the text turns white (invisible against a white artboard) and a swatch named "K=0" is added to the swatches palette. This can be avoided by setting all Paragraph Styles to black or no color and using Character Styles to apply color, but that's not really how the styles are supposed to work.

    If the paragraph and character styles ever are fully functional in

    1 vote
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  16. left justifying text doesn't work

    Command +Shift+ L does not work. I checked my hot key preferences and even tried changing it and it still doesn't work.

    1 vote
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  17. Type

    After applying a Font "size" it will change automatically when I move my mouse. This is very annoying and a big waste of my time having to go back again and again to try to get a font size to "stay" at the value I set it at. This should not happen. Fix this Adobe!
    Mac OS 15.1

    2 votes
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  18. Dimensions missing when dragging text corners

    When dragging the corners of text, the width and height dimensions stay at 0mm no matter how much I drag the size.

    1 vote
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  19. After using a Chinese type input, some of the punctuations are stuck in Chinese after switch input/typeface/restart

    After using a Chinese type input, some of the punctuations are stuck in Chinese even after switching input/typeface/restart

    This issue also effects Photoshop, please notify those guys as well!

    Please fix ASAP

    Macos 10.15.3
    Ai 24.0.3
    MacBook Pro 16in

    1 vote
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    0 comments  ·  Type  ·  Flag idea as inappropriate…  ·  Admin →
  20. Font Sample Halt

    Hi,

    I'm frustrated that as I run down my list of fonts testing them on a specimen of type that the font scroll halts for no apparent reason, forcing me to use the down arrow and manually select the font I want to try the specimen on.

    1 vote
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