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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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699 results found

  1. Panels are mixed up and showing wrong content when docked

    All panels and document windows show some frozen content. This happens daily until I restart. If panels are dragged to be floating they refresh correct until they are docked together again.

    MacOS Catalina, AI 24.1

    3 votes

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  2. Cannot view New Files

    • Using MacOSX 10.15.5 (19F101), Newest version of Illustrator CC
    • Open existing file file, create new file
    • EXPECTED: A new file gets created and I can see the artboard and work within the file
    • ACTUAL: A new tab opens with "Untitled" but cannot toggle to the new tab, and when attempting to break the new document out of tabs and input any objects (text, shapes, lines, or paste) into the "New" document, it creates/pastes into the first document opened, not the New one I created. Cannot manipulate any "New" document in any capacity with Illustrator, Photoshop, or Indesign (only ones I've…
    1 vote

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  3. Constant Random Crashing

    Adobe Illustrator CC 2020; A coworker and I are coming across the same issue where our Illustrator is consistently crashing almost every hour or so throughout the day, seemingly at random. It will happen when trying to select/move an object, when trying to save, when clicking on another window, when clicking on a dropdown, and even when the machine is just sitting here doing nothing on my lunch breaks, it's not a question of if it will crash, it's when.

    Sitting behind us is another co-worker who has yet to have this issue happen on his machine, we're all on…

    2 votes

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  4. Crashing and not recovering when laptop sleeps

    HP ZBook Studio G5
    Intel i7 8th Gen
    Running Windows 10 Pro
    Creative Cloud completely updated, including AI

    Any time I have an open file and leave the laptop for a few min, it seems to crash AI and will not recover any files, so I have to recreate files quite often.

    1 vote

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  5. SPACEBAR MOVE ISNt WORKING ON MAC

    Please fix this asap!!!!!!

    3 votes

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  6. Image Trace, Saving files, Swatch panel

    Running AI 2020, v 24.0.3 on Mac High Sierra v 10.13.6

    • Save & Save As commands are not working at all. Commands are there, seems like they work (able to click, asks for file name, location, etc), but file never appears/saves. Have tried saving as new file types, names, etc, but nothing works.

    • Image Trace, same issue. Button is there and I click on it but nothing happens.

    • Swatch panel has disappeared completely. Searched "Swatch" in illustrator help search bar says "no results found". "Swatches" not under windows menu. Have loaded different workspaces, none have it.

    Have quit and restarted…

    4 votes

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  7. Illustrator Freeze & Crashing

    After updating my Macbook Air to version Mojave version 10.14.6 and Illustrator to version 24.1 I am unable to work in Illustrator for more than 5 minutes before it freezes and my screen turns black. I can not click on any tool either and dropdown boxes and windows disappear.

    2 votes

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  8. unexpected illustrator app crash occurred

    Illustrator app closes suddenly in MacBook Air, thankfully I can get my unsaved work.

    1 vote

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  9. Very small AI file but super slow - can't even pan.

    I have floor plans that I exported from DWG to 2007 DXF. I then imported to AI to do graphic edits. I'm using AI 2020.

    This was done a long time ago and the AI file has always been extremely slow but I've managed to work with it to the point it is now. But I'm getting super sick of how it can barely handle me panning across the artboards and now dashed lines won't show up as dashed lines either. Help!

    2 votes

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  10. when i wake my computer from sleeping mode(Windows10) and illustrator was still open. It is frozen in a way

    when i wake my computer from sleeping mode(Windows10) and illustrator was still open. It is frozen in a way. I can click the documents tabs but the view isn't refreshing.. i can select a tool but i can not interact... zoom is not working ...

    1 vote

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  11. Artwork disappearing / Framework in Outline Mode Glitching

    Illustrator art board disappearing and turning to outline mode if I zoom in/out OR try and move an object. Everything seems to be repeating itself in these weird wire frames. I have to save, exit out, then reenter that file. This is happening often and multiple times a day. I'm working on a PC, Windows 10 Pro, Intel Core i9-9900 CPU

    3 votes

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  12. Random crash

    Adobe Illustrator cc 2020 is randomly crashing, even if I'm not using it. It's happening at least a couple times a day. I'm using the last version of Catalina in my mac.

    1 vote

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  13. Freezing and crashing constantly - menu gets messed up first

    Illustrator keeps freezing and frequently crashing. This is not a computer issue, it happened on my old computer and is still happening on my new Lenovo thinkpad. It happens the same way every time. First the menu bar gets corrupted (look at top menu photo attached). Then menus won't open. Then it crashes. Sometimes I can save first, but often not. I am losing a ton of work! I just lost a half hours work. I need this fixed. I have update illustrator several times it doesn't fix it. I'm attaching an image with the details of my system, but…

    2 votes

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  14. Illustrator crashing (V24) when connected to Dell USB docking station

    I'm having random Illustrator CC crashes when I try to open the program while my PC is connected to a docking station via USB. I was trying to open a downloaded file, so I thought that was the issue. Every time I would try to open AI it would stop responding, so I would shut it down. Once I unplugged from the docking station it would start to work normally again. So I'm not sure if AI not responding is related the USB or maybe a file.

    The downloaded file was even moved out of the downloads folder and AI…

    2 votes

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  15. too slow and laggy, small edits also end up in not responding or hanging and crashes.

    After the last update (24.0.1) Illustrator is too slow and laggy. Crashes Illustrator consistently with Can't finish previewing, small edits also end up in not responding or hanging and crashes.

    3 votes

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  16. Preferences reset whenever Illustrator freezes/crashes

    Illustrator freezes or crashes 1 to 2 times a day. I use it for 8 hours a day at work. When it freezes, I have to force quit with Task Manager. I'm using 2020, and I had this exact issue with 2019. However with 2020, whenever it freezes and I force quit, once I open Illustrator again all of my preferences are back to default. These preferences include: custom Keyboard Shortcuts, the workspace, boxes that have been checked (e.g. the Preview box in Envelope Distort).

    5 votes

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  17. Crashes constantly

    Illustrator crashes constantly. Typically, when pasting anything (even a single character) into an existing AI file. We have updated all associated drivers, upgraded video card, re-imaged the OS. Nothing is making this better. After a few strokes, Illustrator will gray out and report "Not Responding."

    Illustrator CC 2018 version 22.0.1
    Windows 10 v1709

    1 vote

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  18. AI CRASHING

    How about you guys fix Illustrator so it doesnt ******* crash. ***-pirates.

    1 vote

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  19. page failed to load

    I cannot start a new file it says page failed to load and that's it

    1 vote

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  20. Mac OS Wacom brush lag

    UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.

    ORIGINAL PROBLEM:
    I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging…

    3 votes

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