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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Links Delay

    iMac, Mojave 10.14, Illustrator 23.0.3

    When I select any link whether it be on the artboard or on the links panel, it has a slight delay. Not sure when exactly this changed but it wasnt always like this, i was able to relink one right after another with zero delay and now im not able to do that. I have 2 Examples.


    1. When I select a link file from the artboard, it takes about 2-3 seconds before its shown selected on the links panel. This is a problem because if i try to Relink within those 2-3 seconds, it wont…

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Type tool

    Idk about anyone else. But since I updated Illustrator, my Type Tool has been slowing down my computer to the point where it almost crashes whenever I am using the tool. Clicking ANYTHING or highlighting type causes the "spinning ball" to pop up instantly, and sometimes not even highlighting the selection I want!

    Thoughts?

    3 votes

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  3. AI CC2019 slow and jittery on iMac 27" 5k w/ 40gb ram and 4.2ghz i7 processor... why???

    AI CC2019 slow and jittery on iMac 27" 5k w/ 40gb ram and 4.2ghz i7 processor... why???

    Why is this program so slow? I have a fairly robust iMac, working in vectors... trying to layout a simple menu board and the program is jittery and laggy. I have two programs open at the moment: AI and Photoshop

    3 votes

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Regular Crashes

    October Release just kept crashing...had to revert to previous release to prevent losing work and time

    8 votes

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  5. app lock up

    23.0.2 updated automaticly. No problem. I run on a Win10 HP Spectre laptop with a USB dock to a second screen. When connected to the dock, all is well. However as soon as I undoc to go to a client, the app locks EVERYTHING. Even CRTL-ATL-DEL won't reboot it. Must hard shutdown to get any other programs back up but again as soon as I open Ill... LOCKUP! Embarassing and frustrating. As soon as I dock again... smooth as glass. Thoughts?

    1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Key object selection mismatch

    When I select two objects and choose the key object for allignment, the top allignment option shows the «Align to key object» and object gets highlighted, however if I go to the sidebar to introduce a spacing number it shows «Align to selection» instead and I need to change the option again. This is so frustrating.

    3 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. Image Trace Creates a white border after trace

    High fidelity image trace in Illustrator 2019 for Mac will add a white border and round the corners. This doesn't seem to be an issue with the PC version of Illustrator (at least for the white border, it will still round the corners).

    1 vote

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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. Illustrator and Adobe apps are slow on retina display

    Hi All!

    I have an issue with Illustrator (23.0.2) on my brand new 15" retina Macbook Pro 2018 (latest edition 2,6GHz i7, 16GB ram, RadeonPro 560X).

    I've seen lot of similar issues here, but I would like to say about an interesting thing.

    If I moving around in a document or zoom in/out (simple or complex), it works really slow. If I switch to GPU preview, it's much better, but in CPU preview it's horrible and unusable.

    Bigger problem is that on my previous 13" MacbookPro (2012 mid, 2,9Ghz i7) without dedicated graphics card everything works fine (in CPU and…

    2 votes

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  9. Scale tool bug with Shift+Alt

    >window 10 / cc2019 (been seeing this issue in 2018 and 2017 too)
    >Scale tool selected
    >press shift+Alt
    >click anywhere on the workarea

    This sends illustrator nuts: the scaling cursor doesn't stick to the place you click, nor it goes away. No other tool is selectable, no action can be taken. After minutes (actual minutes) the scaling tool popup window appears, then you can close it and go on woth the work.

    I know this tool is not supposet to do anything with shift+alt+click but often i keep those keys by mistake. This would be easily solved with an exception…

    3 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. Pathfinder > Crop Crashes

    I'm trying to create a pattern that contains a pattern. Each time I try to crop the pattern using Pathfinder > Crop, Illustrator freezes. If I try to "stop" the process, Illustrator crashes and I have to restart. I saw that someone had reported a similar issue late 2018 and the bug status shows as "completed" with the issue being fixed in 23.0.2. However, I'm running 23.0.2 and I'm experiencing what appears to be the same problem.

    I'm running Mac OSx Mojave 10.14. I've experienced this issue on both an iMac and a Macbook Pro. Each has 16GB of RAM.…

    1 vote

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. 10.14.3 Mojave - can't "drag" move anything in Illustrator! Gotta cut & paste or use arrow for sloooowwwww moving.... What's up????

    Since upgrading to 10.14.3 Mojave, I can't "click & drag" anything! I either have to cut & paste an item elsewhere....or veeerrrryyyy slloowwlly move with the arrow key. NOT GOOD.

    2 votes

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  12. Mouse scrolling

    Mouse wheel scrolling is almost non-responsive.

    Whether I want to scroll up or down, or zoom using the alt key, the mousewheel is almost non-responsive. Only scrolling 1 or 2 frames for every 6-10 mouse wheel scrolls.

    Mouse wheel scroll works fine on Photoshop and Indesign. Only Illustrator presenting this issue

    1 vote

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  13. Bounding Box, Resizing typography, moving typography all defective

    Here are a list of current issues I'm experiencing in Illustrator:

    – Bounding box keeps disappearing and reappearing. I'm aware of the different methods of getting it back, they don't
    – Moved elements disappear from view, with a bounding box appearing in the area you moved it from but with nothing in it
    – Editing typography doesn't always work, I.E. I resize one block of typography, but for some reason, it adjusts a previously selected block; this is happening when adjusting tracking or size
    – Editing typography also sometimes has no effect on the typography. Changing the size or tracking…

    1 vote

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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Pathfinder join groups insteads of joining path

    Pathfinder join is no longer working, it will group the items but will not make 1 single shape, or compound path

    4 votes

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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Slow Mouse & shaking Cursor

    Slow Mouse & shaking Cursor on Canvas.
    Please remove this bug which is on illustrator since a long time (perhaps 2014/2015 version or before :/ ). It would be time to give a better UX on it because it's really boring.
    Thx.

    illustrator: v23.0.3
    Mac OSX Mojave: 10.14.4

    1 vote

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  16. Mobile Adobe Draw open in Desktop App (AI) does not work

    Opening in Adobe Desktop Apps does not work in iOS Adobe Draw. There is the option to save as a PSD in cloud files, but NOT to save as an AI. Highly disappointing for tablet integration.

    Also, two finger gestures are slow and interpret commands poorly.

    1 vote

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  17. 23.0.1 Consistent Crash - Trying to record a transparency adjustment in an Action

    I'm using an iMac with Mojave 10.14 and Illustrator 23.0.1.

    I'm getting a crash while recording an action with a grouped object selected, I try to edit a transparency via the Properties menu. The crash is within one to two seconds of hitting enter on this change, consistently. Seems like it's another part of the memory leak that's happening?

    I'm rolling back to 22.1 until this is resolved.

    4 votes

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  18. Multiple crashes daily

    The current version of Illustrator is absolutely useless. Does Adobe bother testing their own product for bugs? I experience multiple crashes daily at my job, when all I have open is one file. Something as simple as deleting a square will crash the program. It's infuriating.

    2 votes

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    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks. We need your help to build this feature right. We have a few open questions that we would like to discuss with you please join us on our pre-release program using this link : https://adobe.ly/1o2SDsg

    For Crashes: Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

  19. Took forever to launch Illustrator - using Mohave 10.14.2 - all other Adobe products launching fine

    Took forever to launch Illustrator - using Mohave 10.14.2 - all other Adobe products launching fine although I've had trouble with Acrobat as well

    2 votes

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  20. Crash illustrator

    MacOS Mojave 10.14.2 3,2 Ghz i5/ 24 GB
    Illustrator crasht (blijft hangen) bij het opslaan van een nieuw document.

    2 votes

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