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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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699 results found

  1. Illustrator is crashing after selecting specific tool

    My GPU and CPU is GTX 750ti and Intel Core i5-7400
    This has been happening for lot of months and I had to move to 2018 version.

    Edit: Ignore the first video called Illustrator CC... (Fail)

    1 vote

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  2. performance lag

    panning around canvas is very slow, not fast as it should be.
    Viewing file in outline line mode and then switching back seems to fix until a new document is opened and then software slows down again.
    Hopefully will be fixed with an update.

    1 vote

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  3. Rotate stepper in transform panel shifts anchor point

    1) Mac OS 10.14.4, Illustrator 23.0.3.

    2)
    A - Create a blank document.
    B - Draw a line or any other shape.
    C - Use the Selection Tool to select the shape.
    D - In the Properties>Transform panel, rotate the shape.

    3)
    Expected result: Shape rotates around anchor point (or middle).

    4)
    Actual result: Shape rotates using a swinging arc creating a path similar to the attached.

    Have restarted Illustrator, problem persists.

    2 votes

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  4. Moving paths very slow if not dragged at the center

    Ex: Create a circle
    click at the center of the circle with a selection tool and drag. The path moves fast as expected. But if click elsewhere on the circle and drag, the path moves very slowly.
    Win 7, CC2019.

    1 vote

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  5. Extremely slow or crashing Illustrator 23.0.3 (64bit)

    Windows 10 Home (OS Build 17137.885)
    Intel Core i7 3930K 3.2Ghz
    32GB RAM
    2 SSD 1TB Drivces (30% full each)
    GPU - Nvidia Geforce GTX 1060 3GB

    SHOCKING PERFORMANCE!!
    Slow to load even the smallest AI files!
    Crashes intermittently, cant re-create the problem!!

    1 vote

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  6. There is not enough memory available to process the appearance of an object

    MAC OS High Sierra Version 10.13.6
    Processor 3.2Ghz Intel Core i5
    Memory 8GB
    Graphics AMD Redeon R9 M380 2048MB

    Illustrator is CC 2019 23.0.1

    When trying to work on an image, my colleague is constantly getting the above message and the application hangs.
    Could you advise if there is a fix for this?

    5 votes

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  7. Memory overload

    Illustrator is chewing up every mb of memory of my computer until it then crashes. nothing else is open on my computer. no files are open with illustrator itself. yet its memory usage grows from 0-40gb then the program crashes due to lack of memory. ive clicked the repair bug button it pops up with. ive un installed and re in stalled. creative cloud did some update and install. ive turned my computer off and on. nothing fixes it.

    4 votes

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  8. 2019 v23.0.4 running VERY Slow and doesn't function correctly

    I am not sure what happened, but in the past week v23 has gone horribly wrong. I am not sure when exactly my computer updated to v23.0.4, but I'm sure that was the start to the problems.

    When you first start the application, it seems to work just like it should, but then you give it a minute or load any sort of file, and it slows WAY down.
    Even creating simple boxes on an artboard will cause it happen. If you drag and size a box, it may actually do that, or it will decided to ask you the…

    2 votes

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  9. Issues running Illustrator 23.0.4 and OS Mojave 10.14.5 on a Mac

    1. Every time I move the cursor, instead of moving it it acts as if I had clicked and dragged, selecting an imaginary area. 
    2. When I try to select an item, the cursor will not do it, so I click twice, then three times, and then - it finally selects, and sometimes catches up with a delay, clicking the second and third time and mucking the selection. I have reinstalled illustrator and went to the apple store to reinstall the OS, with no resolution. The system runs ok with other applications, shows issues with Photoshop as well and is slows when…
    1 vote

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  10. Slow/Lagging Preview

    The preview of the canvas is incredibly laggy/stuttery when moving shapes around the canvas. Makes illustrator almost unusable on my PC, always have to use my MacBook.

    Windows 10
    i7 6700K
    MSI RTX 2070
    16GB RAM

    2 votes

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  11. Random slow-downs opening or saving files

    In AI 23.0.4 when opening a sequence of files there are random slow-downs and spinning beachballs for no obvious reasons, at random. Have un-installed and getting same issue with 23.0.3 and 23.0.2. Nothing about my system has changed since this has started and it's driving me mad.

    Model Name: iMac
    Model Identifier: iMac18,3
    Processor Name: Intel Core i7
    Processor Speed: 4.2 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 8 MB
    Memory: 64 GB
    Boot ROM Version: 172.0.0.0.0
    SMC Version (system): 2.41f1

    OS 10.13.6

    1 vote

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  12. Opening Graphic styles causes crashes of v23

    Checking on status of incident (ADB-4515680-P0G2). Adobe has connected with my computer twice and we were able to replicate the "crash" or freezing of the program when the graphic styles were opened in Illustrator 23.01. I am currently using V22 when I need to use graphic styles.

    Have the engineers made progress in determining the issue and developing a fix?

    6 votes

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  13. IL bug images and files and QT movies

    I POSED THIS BEFORE AND IT SEEMS TO HAVE VANISHED SO I AM RE-SENDING.

    THESE IMAGES AND JPEGS AND QT MOVIES AND FILES CORRESPOND TO SEVERAL BUG REPORTS OVER THE LST MONTH.

    PLEASE REFER TO TEHSE FILES WHEN ADDRESSING MY BUG REPORTS.

    I HAVE REPEATEDLY REPORTED TEHSE BUGS, MOST OF WHICH HAVE BEEN OCCURRING WITH MULTIPLE VESIONS OF ILLUSTRATOR, SOME ATING BACK DECADES, THROUGH MULTIPLE VERSIONS AND MUTIPLE MAC MODELS, THROUGH MULTIPLE OPERATING SYSTEMS.

    https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3A42cace1b-f6e3-4555-b4aa-c9d959341108

    DOUG MILLHOFF
    d.millhoff@sbcglobal.net
    213-251-8551

    1 vote

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  14. illustrator freezing with simple pdf file

    I've attached a simple pdf file created in R using ggplot2 graphics library, when you try to work with this file in illustrator it freezes. It takes seconds just to move the picture even on a 48 cores PC with 120 GB of memory.

    1 vote

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  15. Key object selection mismatch

    When I select two objects and choose the key object for allignment, the top allignment option shows the «Align to key object» and object gets highlighted, however if I go to the sidebar to introduce a spacing number it shows «Align to selection» instead and I need to change the option again. This is so frustrating.

    3 votes

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  16. laggy after placing linked files

    When I place a JPG in my file (linked, not embedded), my Illustrator file becomes laggy. It lags when I pan across the file or zoom in and out and takes longer than usual to save the file. I've noticed this as a problem since the latest update of Illustrator.

    System specs:
    Mojave 10.14.5
    imac (retina 5k, 27-inch, 2017)
    3.8 GHz Intel Core i5
    64 GB 2400 Mhz DDR4 Ram
    Radeon Pro 580 8GB graphics card

    2nd monitor is an older 4k imac

    running Illustrator 23.0.4

    1 vote

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  17. Info panel makes illustrator behave sluggish

    Illustrator CC 2019: Moving objects around the artboard ist slowed down and sluggish when the info panel ist displayed. With the info panel hidden everything works fine again (no difference between CPU and GPU rendering).

    8 votes

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  18. Huge glitch

    I'm working on a Windows 7 in Illustrator version 23.0.1

    The very first time I opened the program the file had a big cutout in a triangular shape, and clicking anywhere on the document or even just moving the mouse around causes it to glitch further by adding random colours to the document and displacing the objects in the document.

    After the first time this happened I uninstalled and reinstalled the program but that didn't work. I also just updated to the newest version of Illustrator today but that also didn't work.

    Attached are screenshots of the glitches.

    1 vote

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  19. Direct Selection tool not working correctly after image trace

    After using the image trace tool and selecting either high or low fidelity, sometimes the direct selection tool stops working correctly. Although you can still use it, it doesn't highlight the points when you actually click on an object. Once you create a new project it works but it stays broken in the old project forever.

    1 vote

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  20. Corner Radius / Scaling instead of select and drag

    In previous versions of Illustrator dating back 30 years, I used to be able to group-select entire object, option-select an anchor point, and reposition the selected object by dragging it to a new place.
    Now it has become hit-and-miss, usually I end up accidently radiusing corners or resizing the item, and having to undo and try again, often several times.

    1 vote

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