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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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699 results found

  1. The operation cannot complete because of an unknown error. [TAdd]

    The error makes all shortcuts useless, plus they can't even be edited nor does resetting preferences make any difference.

    4 votes

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    2 comments  ·  Performance  ·  Admin →
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  2. zooming issue......looks like other people

    Doesn't matter if GPU performance is clicked on.....when I zoom in to a vector drawing to work on it......BOOM....can't see anything.

    Please fix.
    Screen goes grey.

    4 votes

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    2 comments  ·  Performance  ·  Admin →
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  3. Illustrator is incompatible with Windows 11 sleep mode

    My Windows 11 laptop (Samsung Galaxy Book Pro 360) heats up and excessively drains battery when Illustrator is open and the laptop has been put into sleep mode. My laptop heats up even more while been plugged in and in "sleep mode" with illustrator open. These issues has forced me to use the hibernation mode for example during commuting.

    1 vote

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  4. Space + drag navigation bug after sleep on M1

    The space + drag navigation stops working in almost all Adobe programs after I wake up my M1 Macbook Pro from sleep on macOS 11.5.2. So I have to restart the system.

    Thanks in advance for the help!

    1 vote

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  5. Custom guides make Illustrator unusable when viewed as dots

    I've made guides out of a large number of lines (forming an iso grid). This works fine as long as I am viewing the guides as lines, but when changing the view to Dots in settings, Illustrator get so slow that I can't even move around in the document. I am using Windows 10 version 26.1. I also have v25.4.1 installed and it is the same thing there.

    Maybe it would be less performance demanding if we could set transparancy on guides instead of using dots?

    2 votes

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  6. Delays and Sluggishness

    For the 30+ years I've been using Adobe Illustrator, I don't think I have every really been bothered by the app or an update until last year. Now when you open AI, make a new file, or try to drag content around on a canvas or move the page around using the hand tool, the app is very lethargic and jerky. It is as if it is validating all actions by an online verification before any action is done. This really makes using the app frustratingly slow.

    3 votes

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  7. Illustrator 26.3.2 lags when wifi turned on

    Illustrator 26.3.2 on MacBook Pro, 2019, 2.3GHz 8-core i9, RAM: 32 GB 2400 MHz DDR4, Graphics: Radeon Pro Vega 20 4 GB. When wifi is turned on, performance is very laggy. Every few actions of the mouse, the screen/cursor skips and freezes, beach ball briefly appears, then back to normal after about 5 seconds.

    When wifi is turned off, app works fine. I installed the previous version and it works fine so far with wifi on.

    1 vote

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  8. Insane Bloatware Devouring my RAM

    Holy **** Adobe. I am not going to be professional or even reasonable in this email because THIS IS ******* RIDICULOUS. WHY are the 30+ background programs running that are literally impossible to kill, and will launch even if they are not on the startup list!!!!! Your absolute garbage approach to managing these background tasks has essentially rendered my PC useless. I am ******* angry and honestly I want my money back for Illustrator because this is complete horse ****. How can you honestly sleep at night as a developer knowing how embarrassingly poor this software suite is set up?…

    1 vote

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  9. Copying and Constraining using keyboard shortcuts (Opt/Shift) is causing error sound

    This version of Illustrator (26.1) on MacOS Monterey 12.3 is sporadically having problems with taking an object and using keyboard shortcuts to copy/constrain (option/shift). At seemingly random times when trying to copy an object with option held down or option/shift held down and dragging the object with the mouse, I am getting the error noise and then a rejection of what I was trying to do. It happens frequently throughout my workflow, but I'm not sure exactly what is triggering it. Sometimes I get the error noise when simply dragging an object around the artboard, but again seems totally random.

    2 votes

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  10. AI 25.4.1 GPU performance still very slow, cannot easily editing previous version files

    Since AI 25.2 I've had problems editing files. With GPU features enabled, all UI functions, selecting, deselecting, all mouse dragging functions, menu selections are all extremely slow to respond, I'm talking several seconds between responses to clicks and movement. Turning off "Real Time Editing" helps somewhat, delays are shortened, but still very difficult to work with. Disabling Animated-zoom has no effect. Disabling GPU entirely, improves selection and dragging, but there is still a delay of several seconds after releasing the mouse button. This behavior seems restricted to editing files prior to v25.2, but not all. Preforming a "SaveAs" over the…

    3 votes

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  11. Copy/Pasting Art Causes "Save Changes" Prompt When Closing File

    If I copy the art in one document and paste it into another document, I will get the "Save changes to the AI document before closing?" prompt when I attempt to close the document from which the art has been copied, even though I have made no changes.

    AI never used to do this to my recollection. It's a nuisance and causes doubts when I've been distracted from one task, only to come back and have to verify whether any changes have actually been made.

    The majority of the time, no changes have been made but to be on the…

    1 vote

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  12. Illustrator not effectively handling Windows Desktop Magnification

    I have been having so many problems with Illustrator lately and just now realized that it is because of my UltraWide monitor and the fact that I have Windows Magnification set to 200%.

    This is not being handled well in Illustrator. It's making the active area around a selected item way too big. I can be 100px off of the selected item and it still wants to rotate. I try to select a point and it's nearly impossible. If you look at all of the "tolerance" bug reports, I would be willing to bet they all deal with magnification levels…

    2 votes

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  13. Illustrator freezes windows file explorer

    Ever since the last update, occasionally Illustrator will completely freeze when I'm opening a file. Additionally, after that happens, every time I try to open an adobe product file from within file explorer, it also freezes. I have to restart the system to fix this. I can double click any other file within file explorer and it will open fine, but if I try to double click on any adobe product, it doesn't matter which one, it will completely freeze. But it all starts whenever it freezes from within illustrator.

    1 vote

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  14. Stability Issues

    Illustrator is constantly crashing, I use Windows 10. I've been losing a lot of work because of it. I am forced to do the updates (can't use an older version) because I receive art from multiple artists and they all use the updated version, and the "older versions" can't open the newer version.... WHEN ARE YOU GUYS GOING TO FIX THIS???!!!

    1 vote

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  15. Very Slow

    I just updated my MacBook Pro (16 inch, 2019) to OS Monterey 12.2.1 and my Illustrator is CS 26.0.3. It is very difficult to use my files from last week. The cursor sits there spinning the beach ball, I'm seeing artifacts and artwork disappears, I can't even drag a simple pattern tile across my page. I use slightly complex artwork year in and year out as a product designer. But with the most current Mac update, something went wrong. I've rebooted, cleared my cookies, all the usual things. Please help!

    2 votes

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  16. 1 vote

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  17. Bug in the preview of the gradients in the latest version of the illustrator.

    In the latest version of Illustrator 25.4.1 the gradient preview appears broken. The same file opened in the lower 2019 version of Illustrator does not have this problem.

    6 votes

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  18. Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview

    Illustrator Version: 25.2.1

    Mac OS: 11.2.3 Big Sur
    MacBook Pro (16-inch, 2019)
    CPU: 2.3GH-z 8-Core i9
    Memory 664 GB 2667MHz DDR4
    Graphics: AMD Radeon Pro 5600M 8GB

    Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display


    Reproduce steps:

    Restart Machine
    Launch Illustrator upon startup
    Create New Blank Document
    Press Cmd+R to enable Rulers
    Click "view" under main menu and see "View Using GPU" grayed out

    Did not have this issue with prior versions of Illustrator or Mac OS


    Temporary Fix:

    Save file with rulers hidden
    Re-Open document
    Should default to having GPU on


    TL;DR -…

    11 votes

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    Hi All,


    Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information 


    • Please share the details of the Ai version (desktop) you are using.
    • If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
    • Please share system details and GPU details for the machine you are using.


    Warm regards,

    Aishwarya G Gadodia

  19. Can't create nor open document

    Mac mini M1, OsX 12.3
    Can't open a document : freeze
    Can't create a new document (print or web) : Freeze
    Prefs already trashed, reinstalled illustrator 2022 26.1, Minimal fonts set.
    Any idea ?

    1 vote

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  20. Not Responding. Crashing when I go to make a pattern

    Operating system: Windows 10
    Nvidia GeForce RTX 2060 Super
    Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
    31.85GB RAM

    Currently in the process of creating a 40cm x 40cm all over surface pattern design print. So far everything has been fine. My total file size is 435mb.

    When I select my imagery ready to turn in to Object > Pattern > Make
    Illustrator decides that it can't process this, freezes and crashes.
    I am on the most up to date versions of Illustrator and drivers for my RAM.
    I have also tried simplifying my pathways to no avail.

    Does anyone else know…

    1 vote

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