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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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699 results found

  1. Preview of color selections (AI 26.0.2)

    I am from Release of Illustrator, which the preview of color selections, if activated, does not allow me to enlarge over 1200%, because the screen becomes all gray. I tried in preferences> performance to activate and deactivate the GPU, without any change. I tried to trash all the preferences, without any change. I tried to uninstall Illustrator, without any change.

    [Sono da diversione release di illustrator, che l'Anteprima di selezioni colori, se attivata, non mi permette di ingrandire oltre il 1200%, perchè lo schermo diventa tutto di colore grigio.
    Ho provato nelle Preferenze > Prestazioni ad attivare e disattivare la…

    1 vote

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  2. animated zoom malfunctions after placing images in illustrator

    When I place files from photoshop into illustrator, the animated zoom malfunctions. It's still turned on in the preferences, but it just doesn't work. This has been a problem for several months. It doesn't have to be a .psd file, it seems to be any format (admittedly, I haven't tried every possibility). Running os 11.6 & & Illustrator 26.0–however, this started showing up in previous versions.

    Yet another of hundreds of bugs that now plague this once great program. I'm tired of constantly using workarounds (that impede and drastically slow my workflow) to utilize illustrator. Not like it'll ever get…

    2 votes

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  3. Strg-X Strg-V Problem

    StrgX - StrgV wenn dieser Befehl oft gemacht wird, funktioniert nicht das einfügen nicht immer: Auschneiden geht immer, das Objekt wird ausgeschnitten und ist nicht sichtbar, aber fügt das nicht wieder ein.

    1 vote

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  4. Livepaint groups mis-aligned when zoomed in full

    When zooming in (starts becoming noticeable around 4800%) the fills in a livepaint group do not align with the vectors they are made from. I've experienced this on multiple systems, both PC and Mac.

    Current OS: Intel i7-9700 @ 3 GHz, 16G RAM. NVIDIA GeForce GT 1030 graphics card.

    Version of AI: Adobe Illustrator CC 2022 (26.0.1)

    2 votes

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  5. AiRobin using 16-24% CPU constantly

    Every time Illustrator is opened (and sometimes after it is closed) AIRobin uses cpu constantly even when no files are opened.

    1. OS: Windows 10 Pro ver:2004 build:19041.1165
    2. Illustrator Beta 26.0.667
    3. steps to reproduce are above
    4. my expected result is for it to only use CPU when a task is needed
    5. this description should be more than adequate.
    3 votes

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    2 comments  ·  Performance  ·  Admin →
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    Hi ,
    Please download latest PreRelease Build of 26.0 from PreRelease section of CCD and see if you are still facing the issue .
    If not a Prerelease member Please visit adobe.ly/1o2SDsg to join our pre-release program and get the Prerelease build of version 26.0 from CCD “Prerelease” tab in Categories section.
    Regards
    Ankit Goyal
    Illustrator Team

  6. Slow performance after selecting grouped layers

    2020 Intel Mac, MacOS 12.2, Illustrator 26.0.2
    Illustrator works fine until I multiple click, deep into an object layer. Once I see object properties the whole app starts to slow drastically. Scrolling, zooming, selecting objects are all delayed. The only solution is to restart the app and not accidentally click into the layers.

    1 vote

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  7. Refreshing screen problem

    With nested shapes, it happens screen refreshing problems in Illustrator 2022. It doesn´t happen in Illustrator 2021

    1 vote

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  8. object remaining after command z causing memory error message

    I attempted to duplicate an artboard full of clipping masks and objects but afterwards, clicked command z. All quickly as unintended results. It left behind one box with transparency effect. every attempt to move this left behind object, caused the error "Can't move the objects. There isn't enough memory ID: -108"
    Removing the objects seems to removed the problem.

    1 vote

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  9. Multi-Selection Lag on M1 MacBook Pro

    When selecting multiple objects or points, Illustrator will lag consistently throughout the process and the objects will "stick" to your cursor. So the previously selected objects end up being moved while trying to select more objects.

    Illustrator Version: 25.4.1
    Model Name: MacBook Pro
    Model Identifier: MacBookPro17,1
    Chip: Apple M1
    Total Number of Cores: 8 (4 performance and 4 efficiency)
    Memory: 16 GB
    System Firmware Version: 6723.140.2
    OS Loader Version: 6723.140.2

    3 votes

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  10. Files take too long to close

    Any opened file takes way too long to close. It used to be fast a couple months ago. Then something changed and every file, even small files take at least 5 full seconds to close. Everything else is fast. Photoshop is fast. The only other program that is slow closing files is Indd.
    - Already tried deleting preferences, and rolling back illustrator to older version

    Illustrator 25.3.1
    Windows 10 Pro - 21H1
    CPU: Ryzen7 3800X
    RAM: 64gb DDR4 3200mhz
    SSD: WD Black NVME
    GPU: Nvidia RTX 2060 super 8gb

    4 votes

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  11. SLOW PERFORMANCE - MACBOOK M1

    I have a brand new MacBook M1 running Big Sur. 11.2.3
    The performance with vector objects is terrible!
    Even with turning off layers, moving basic objects (2x text boxes, 2x lines and a 2x rectangles) its almost crashing Illustrator.

    I try to arrow and there's a 6 second delay.
    I try to undo, there's a 10 second delay.

    This is terrible. Seriously what have you guys done to the Adobe suite?
    I've just replace a 2017 MacBook Pro with this system, because you claimed my old laptop isn't up to ""modern programs" - clearly this is a adobe problem.

    Illustrator:…

    4 votes

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  12. Illustrator utterly slow after 25.3.1 update

    Running on late 2013 mac Pro with 64GB RAM

    As per title, even menus take a while before opening. Tried to uninstall and reinstall, no effect. If I go back one version it works as before, at usual speed.

    4 votes

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  13. "Not Responding" every 30 seconds

    1. Windows 10, Intel i9-9900K, 32GB Mem, Nvidia RTX 2060 Super
    2. Adobe Illustrator Desktop v25.3.1
    3. Open Illustrator
    4. Every 30 seconds, "Not Responding" appears and I am unable to perform any action for approximately 15 seconds

    I also received a System Compatibility Report- Video Intel(R) UHD Graphics 630. I ensured all drivers, windows, and illustrator are up to date. The issue still occurs.

    2 votes

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  14. 2 votes

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  15. crashes opening .ai files

    AI worked fine on Saturday (25 Sep), today the same files crash the program. Update over the weekend? Can AI stop pushing updates that turn the program into a brick? In Alaska, we don't have unlimited bandwidth, we have to pay everytime I am forced to uninstall and redownload/re-install adobe programs for BAD updates. Why do we pay you to be in a constant beta?

    1 vote

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  16. Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.

    Live preview of gradient tool is prohibitively slow, esp when gradient is anywhere near an existing Effect.

    0 votes

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  17. Illustrator 2021 (Version 25.0.0) crashing when running Variable Importer script

    Ever since the update, the program crashes when you either "test" the files before importing the variables or even if you skip this step and directly choose importing the variables, it completely crashes the application. I require this script for my job and have a project due this Friday, October 30th 2020. Please address immediately.

    15 votes

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  18. Illustrator GPU performance | Driver updates

    Using Illustrator V25.1
    GPU Details
    Vendor: Intel
    Device: Intel(R) Iris(R) XE Graphics
    WIndows 10
    Keeps crashing, suggestion for the fix from Adobe is to check and update drivers. I have followed the instructions and updated the drivers using Adobe instructions. Illustrator is still crashing and Adobe is still suggesting the same fix. Have double checked graphics driver is up-to-date and Intel confirms that it is.

    8 votes

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  19. Illustrator 25.3.1 Increase Text with Shift Option Broken

    When I hold down shift and option key to expand text it won't enlarge the text.
    Not sure what I am doing wrong or if this is a bug. Would be super helpful if your team were to fix this issue if it were a bug.

    Thank you for all that you do.

    1 vote

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    2 comments  ·  Performance  ·  Admin →
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    Hi,

    Thanks for reporting this issue, Illustrator team really appreciate this.
    Unfortunately we are unable to reproduce this issue in house.

    Can you help the Illustrator team to isolate this issue further so that we can nail this down?
    1)Kindly provide small video describing the issue , Test file(Via File→Package) with which you are able to reproduce this issue and share with us at ShareWithAI@adobe.com in a Zip file. Please mention the title of this issue as the subject of the mail.

    Thanks and Regards
    Ankit Goyal
    Illustrator Team

  20. New update v25.1 is extremely buggy

    With this new update I get the 'spinning beachball' constantly while trying to zoom in or out of the artboard.

    Also - I have multiple objects with clipping masksI'm seeing unprecidented levels of glitches and visual artifacts all over the place that appear/disappear/reappear when zooming in and out. It's nearly unusable in this state!

    6 votes

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