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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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699 results found

  1. actions slow and crashing

    All actions that ran smoothly on Illustrator CC 2019 are slow and most of the time crash the new update (CC 2020). Actions are meant to speed up workflow, not slow it down.

    1 vote

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    0 comments  ·  Performance  ·  Admin →
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  2. Low performance after Windows 10 november 2019 update

    After updating Windows 10, illustrator becomed very slow both in file opening than commands execution ("application not responding" for minutes each time).
    I uninstalled illustrator release 24 and tryed the 23, that performed very well in the past, but the problem persists.

    2 votes

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    1 comment  ·  Performance  ·  Admin →
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  3. Issues with saving

    2020 update often gives error while saving. It says the file cannot be saved. It then deletes the current file I'm working on, opens up a new window and I have to click save - as if I pressed "Save As..."

    It happens quite often when I press "Cmd + S" to just save my artwork.

    10 votes

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    6 comments  ·  Performance  ·  Admin →
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  4. AMD and new CPUS/GPUS realy bad with Overprint ON in Illustrator

    New CPUS/GPUS realy bad performance with illustrator.

    Hello Adobe, i recently bought new computers for our company becouse people were complaining about Illustrator beeing slow.

    These are the new computers:
    -AMD 3900x + RTX 2080 + 64GB 3600Mhz ram + win10 1903
    -AMD 3700x + 5700XT + 32GB 3200Mhz ram + win10 1903

    After trying out Illustrator on these systems i thought to myself.......why do we even use Illustrator?

    How come a 3000 euro computer runs slow with overprint ON with simple squares drawn on the art board???

    I want Adobe to explain to me why a I7 6700 with…

    10 votes

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  5. Not showing GPU

    GPU is selected to be used with AI 2020 (Nvidia GTX860) but in AI's prefs it shows Intel HD 4600 is being used!!!!

    1 vote

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  6. 1 vote

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  7. 3 votes

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    2 comments  ·  Performance  ·  Admin →
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  8. keeps freezing..brush, text tools

    ai 2020 just downloaded keeps freezing...windows 10..nonsense..after paying all this money..everytime I use it it freezes..this is a brand new laptop I bought just for this...1tb/ 256 ss drive..nonsense

    2 votes

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    2 comments  ·  Performance  ·  Admin →
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  9. Unstable operation Illustrator 23.1.1 Mojave

    Unstable operation Illustrator 23.1.1 on Mojave. Reacting with delay or not reacting. Problems with menu and tools operating. New frame text always with lorem ipsum.
    GPU is disabled, Wacom tablet is uninstalling. I havn't more ideas.

    1 vote

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  10. Working on a macOS Mojave 10.14.6, with Adobe Illustrator v23.1.1

    Working on a macOS Mojave 10.14.6, with Adobe Illustrator v23.1.1
    When having several documents open at the same time and in different tabs, out of the sudden all tabs show the same file. Forcing me to restart to be able to see again each tab with it's own design document.

    2 votes

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  11. Illustrator 23.1 (64bit) hangs - hourly

    Didn't have a problem with previous versions.
    Updated to v23.1 (64bit) Windows 10 Home 1903 and regularly hangs.
    Sometimes hangs while working. Usually hangs when opening a new file, particularly when already have a file open. The files I'm using are less than 1mb so shouldn't cause issue.

    1 vote

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  12. CMD+D Universal

    I like the CMD+D on illustrator but want that on indesign for duplicating things easier and I also like the CMD+D on indesign and I want that on illustrator to relink photos easier. So maybe keep the CMD+D the same in both and create a new left hand command for the other?
    I'm down

    1 vote

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  13. CC LIBRARY

    My CC Library opens, shows me everything but when I click on let's say a color to swap it does nothing. None of the libraries work. It's like the I'm clicking in a ghost swatch or something. I even reinstalled illustrator to see if it would help. Nothing. Bug or fixable?

    1 vote

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  14. Does 23.1.1. fix the abysmal performance on Mac or no?

    Illustrators performance on Mac as been horrible for the last several versions, has this been fixed yet, or at least an update on why and when you expect to have it fixed?

    We seriously need to have an intervention, you're making Illustrator practically unusable for your paying customers with these 'updates' that seemingly take several steps back each time.

    3 votes

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    2 comments  ·  Performance  ·  Admin →
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  15. Illustrator CC 2019 Crash on Open / Create - Oct 2019

    Illustrator CC 2019 Crashes on Open / Create

    Windows 10, could not open files or create new in Illustrator CC 2019 but CS6 was fine.

    Updated Illustrator CC - same issue.
    Uninstall / clear prefs / reinstall - same issue.
    Searched forums, found this: https://community.adobe.com/t5/Illustrator/Illustrator-CC-2019-keeps-crashing-when-opening-files/td-p/10641479

    I JUST updated my printer driver a couple of days ago because I was having printer issues. I hadn't opened Illustrator since then. I uninstalled my printer and voila! Illustrator will open / create files now.

    Re-installed the printer and Illustrator CC 2019 appears to be behaving now. I will come update this if it…

    2 votes

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  16. New Update (v 23.1) View pdf after saving error

    Now when saving a pdf and the button for "view pdf after saving" is checked, acrobat opens and says "there was an error opeing the file".

    2 votes

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  17. "File, Edit, Object" etc freezes/doesn't work

    After I worked for a few minutes in Illustrator CC, the bar with File, Edit, Object etc isn't responding and the only way to close Illustrator is by a Force Quit.
    I already deinstalled and reinstalled it 2-3 times, but it doesn't help.

    MacBook Air 2018
    MacOs Mojave 10.14.6
    1,6 GHz Intel Core i5
    8 GB 2133 MHz LPDDR3
    Intel UHD Graphics 617 1536 MB

    1 vote

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  18. Beachballing for any added effect in Illustrator.

    Any time I add a dropshadow or 3d effect, Illustrator beachballs until I have to restart. I have Mac Mojave 10.14.6. Illustrator 2019. If I use preview it's particularly frustrating.

    1 vote

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  19. Frequent crash, no crash report , sometimes does not generate recovered file

    OS: Windows
    Version: 10.0
    System Architecture: x64
    Built-In Memory: 16207 MB
    Lenovo Yoga 720 151kb
    intel core i7
    Driver[1] Name: NVIDIA GeForce GTX 1050
    Driver[1] Driver Version: 23.21.13.9125
    Driver[1] Driver Date: 20180316000000.000000-000
    Driver[1] Adapter RAM: 2048
    Driver[1] PNP DeviceID: PCI

    Illustrator v23.1 (just updated today 10-5-2019, but problem I'm describing was happening with previous version)

    Crashes 3-6 times per day depending on how much time I spend off and on AI. This had been going on as long as I've had this laptop, but some days are better than others. It stops responding and I have to end task via…

    4 votes

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  20. 2 votes

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