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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Slow on iMac

    I have just bought a new iMac Retina 5K 27-inch (2017) with i5 3,4 processor, 16 gb of Ram, Raedon Pro 570 with 4 GB.

    Illustrator is very very slow... the files I have are simple vector only with no effects and simple paths. The files are local.

    I have a low spec 5 year old pc laptop, the files run better on that...
    Please help!

    2 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. Release Layers (sequence)

    When the groups are released into layers I have to specifically deselect any object that I have selected in that layer. If not and I want to simply select the next group or object to continue the same procedure, that layer which I have just released and has an item selected will keep popping open even if I close it specifically. Every time I click on a different object or group in the layers panel that last released one will open up, and in my case it contains a looooot of objects.

    Also, as mentioned before, sometimes it seems not…

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Slow new start screen

    New start screen is slow and has difficulty connecting to the cloud. I have all the latest updates of the entire CC.

    2 votes
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  4. 1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. layer panel crashes

    Scrolling in the layers panel on the laptop crashed illustrator
    and all the images disappeared from the recovered file.
    my illustrator version is 22.1 64bit.
    i am running win10 64 bit up to date.
    please fix this I am loosing whole days work due to this.

    1 vote
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  6. 1 vote
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  7. Illustrator 2018 crashes constantly..

    Hey there, fellow Illustrator-People,

    since yesterday I'm running into an issue that stops me from making any progress on the project I'm currently working on, without any signs of a logical cause here.

    I was trying to open up a few recent files I worked on but Illustrator just straight up closes, without any crash pop-up or illustrator re-opening any of the files when getting started again. It's possible to open up illustrator via the app icon, but not via the files I want to edit. I then checked if other files can be opened, and to my surprise, some…

    3 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. Window tabs in illustrator glitch can't navigate

    I've lost the ability to navigate and manage my tabs in illustrator on MacOS High Sierra 10.13.3. Multiple restarts of my computer have not solved this, please fix this super frustrating glitch!

    5 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. jittery mouse in illustrator glitch when photoshop is also open

    When photoshop is not the active application, but is open in the background, tell it to sleep )or whatever the correct jargon is), so that the selection tool or direct selection tool is not annoyingly jumpy/jittery in illustrator.

    Mac OS 10.13.3 AI 22.1 PS 19.1.2

    1 vote
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. 3 votes
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  11. Shortcut cmd + ; = Hide Guides

    cmd + ; = Hide Guides

    Instead of hiding guides, I get Preference window with Units. Is it because of the Danish keyboard? (I don't know how it works) How do I fix this?

    2 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. graphic bug

    when I copy and paste a vector, or increase / decrease the screen, or do image trace it happens

    1 vote
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  13. Text spacing

    There is some kind of problem with the text spacing feature. It has been causing issues such as duplication of previous text, deleting text from another part of the page, causing all text to be spaced incorrectly and more.

    4 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Mysterious Points moving

    I have the latest version of Adobe Illustrator. I've lately been creating a character and I was putting the layer on hidden and a thing appeared. It was like I used the direct selection tool and dragged a point across my screen. It happens about every 6-7 times I hit the button and it also happens on a different layer on a different part of the body.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Raghuveer responded

    Since this is not a generic issue that we can reproduce at our end, I am closing the ticket.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels if you encounter any issues.

  15. AI CC2017 open slow, lags, slow response while while working in Windows 10

    AI CC2017 open slow, lags, slow response while while working in Windows 10

    9 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Thanks for reporting the issue and sorry for the inconvenience caused .
    I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

    Version of illustrator you are currently working on
    Your hardware specs
    Is this specific to some file?
    If yes will it be possible for you to share the file with us at sharewithai@adobe.com

    Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

  16. Mac is frozen when moving objects around

    Hi, I'm using Illustrator CC on a Macbook (High Sierra). It very often freezes completely and nothing helps, but hard reset. It's very annoying, as this happens 10-15 times when making a Figure for a publication. It happens when moving simple objects around. I tried to reinstall and to purge the preferences, nothing really helps. Can someone help?
    THanks

    1 vote
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  17. Slow doing anything.

    When I open the program, everything is going and moving fast, after awhile it gets really slow!
    I understand that it maybe after awhile the cache gets full and the program gets to operate slower but this is not the case here.
    With previous versions I didn't have to close and open the program in order for it to speed up. I would go for weeks not needing to close it. Right now in just couple of hours the program works from fast to being slow for no reason.

    4 votes
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  18. action to merge swatches

    make it so we can create an action to merge swatches again like CS5!!!

    8 votes
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  19. Pixel Loss using Pathfinder (Subtraction)

    Hello,

    I'm noticing when using the pathfinder subtraction feature I'm getting a loss in pixels in the subtracted object. In this instance I have a design that will be printed on a black shirt. I'm subtracting my top black layer from the layers below. I have attached a screen shot for reference. You can see if you compare the subtracted shape to the top black layer there is a loss of line quality. Basically, you cannot get an EXACT subtraction from one shape to another. Even if you use basic shapes you still have a loss of pixels once subtracted.…

    3 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. thin line with stroke (0.01 or less) won't show up in CC 2015, but show clearly in CS 4/CS 6

    thin line with stroke (0.01 or less) won't show up in CC 2015, but show clearly in CS 4/CS 6

    1 vote
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