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Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Creative Cloud has potential ports leak (Activity Monitor)

    When starting Creative Cloud, and Viewing Activity Monitor in macOS the ports show an normal average number around 600. Yet the Creative Cloud ports don't stop there every 15 seconds they increase by 1-3 on avg. I have had them reach 10,000 and that when it starts causing problems with my MacBook performance. if I let it would just keep climbing endlessly. this need to be addressed asap.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
    Declined  ·  Ashutosh Chaturvedi responded

    Thank you for reporting this issue. We have notified the concerned team about it. since this issue is not about Illustrator I am closing the bug.

  2. Objects not moving

    Objects are not moving. This is a persistent issue when is adobe going to fix it?

    5 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Tidak bisa masuk Ai

    saya menggunakan laptop Lenovo dengan spesifikasi intel core i5 RAM 20GB ddr4
    saya tidak bias masuk ke software AI dan shortcut CTRL + N tidak bias
    mohon bantuannya

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. freeze

    My Version is Ai CC 2018
    I opened Ai and try to load a new brush that i downloaded, the first time i did it by selecting the Other Library and choose the Brush file was fine but then on it just freeze everytime i do it, be fore i could even select the section that has the file, the application freeze

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. When I change opacity in the header bar it opens up the move pallete bug

    Version CC 2017
    When I change opacity in the header bar it opens up the move pallete.
    Expect opacity change.
    Move tool pallete comes up.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  6. Windows Illustrator CC 22.0.0

    GPU performance impossible with Intel(R) HD Graphics 530. Is this GPU needs to be replaced ?
    There is a bug when moving the bloc (purple). The rendering of graphics is wrong and clipping.

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  7. With multiple selection, you have to wait before clicking on key object

    Illustrator CC 2018
    Windows 10

    With a multiple selection, if the last object you click is the one you want to align to, you have to wait a little bit before re-clicking to set it as key object, otherwise it will go into Isolation mode or Symbol edition mode (if it's a Symbol).

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  8. Illustrator crashes when opening a file using 'double click' that has missing fonts.

    Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)

    Step 1: I open a blank Illustrator for the first time and it opens fine.

    Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.

    Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')

    Step 4: I have to close Illustrator using the task manager.

    This only happens when the FIRST file I open is opened by double clicking it.…

    10 votes
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    9 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  9. Illustrator CC 18 freezing on macOS High Sierra

    Ever since upgrading to 2018 Illustrator, it frequently freezes my entire screen after performing simple actions such as moving or rotating objects. Have had to hard-reboot my MacBook Pro 2016 (Touch Bar version) several times which is obviously not good for the system. This is not an issue with any of the other Adobe CC apps I have installed, Photoshop/InDesign/Premiere Pro etc. all work perfectly fine. Please resolve this ASAP - I rely on Illustrator for my work.

    1 vote
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    9 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  10. Alt click drag

    I am curious if anyone has ran into the same problem or even knows how to fix this problem.
    I am using illustrator 2018 and I can not use the Alt click drag method to duplicate
    I can not find out how to fix this issue

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. ARTBOARAD SELECTION and arrow tool in CC 2018

    I can't select and move vector graphics without this happening to my illustrator artboard (see screen catures), I can't move graphic elements without it shaking. I try zooming in and out - closing the document and illustrator and starting all over again, but it keeps happening over and over, I can't basically use the APP AT ALL.

    Everytime I try to select and element or move an element the whole APP almost goes into a malfunction!

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. anchor point and handle display - no visible difference on screen

    With CC 2018 update there is NO visible difference with ANY of the 3 options of the ANCHOR POINT AND HANDLE DISPLAY dialog in preferences.

    THEY ALL LOOK EXACTLY THE SAME ON THE SCREEN!!!!!

    2 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  13. "Type Object Selection by Path Only" no longer works

    I've been using this option from the start and the new version (Oct 18) ignores the preference and I have to click down to select objects below the type. VERY annoying.

    4 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. Smart Guides not working in Illustrator CC 2018 even after I turn on snap to pixel

    Smart Guides had not worked for me in a long time now. I update illustrator regulary and have snap to pixel turned off.

    I have been using illustrator for over 13 years so I know all the tricks and methods and this drives me nuts.

    In Sketchapp for example I select the object, hold the alt key and it will show me all the margins and distances around the selected object. That is a time saver.

    4 votes
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Laggy Performance with Rulers turned on

    Enabling rulers degrades AI performance, especially with regards to Smart Guides and object mouseover highlighting.

    The effect is the same whether GPU preview or CPU preview is used.

    Attached is a sample file with a few hundred rectangles.

    With Rulers off, mousing over the objects results in immediate highlighting of every object, and immediate Smart Guide anchor/path annotations.

    With Rulers on, mousing over results in missing highlights - AI can't keep up and only displays highlights and annotations intermittently.

    8 votes
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Since updating Illustrator to CC 2018 it runs worse than before

    Illustrator lags, it crashes. Creative Cloud sucks. Looking to switch over to CorelDraw. That's all I have to say. I'm annoyed and frustrated with Adobe since switching to CC.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  17. Pixel Preview option bug


    1. Illustrator CC 2018 (22.0.1)

    2. create a circle in the artboard (any size), then open a new window. choose one of these two windows to set view model with Pixel preview. nothing happened. and nothing changed in this window. if zoom in or out. still can see the scale value on the file title bar.

    1 vote
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html .
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  18. 2-finger track pad zooming glitch/delay on mac

    Using 2-finger zoom with macbook pro track pad there is a major delay in Illustrator CC 2018.

    2 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . We have also noticed that your GPU is turned OFF. Please get in touch with a support personnel so that he/she can help you out with this.

    Thanks & Regards
    Nitish Agarwal
    Illustrator Team

  19. crashing

    So, I updated to the latest version of illustrator about two weeks ago. Then I realised it crashed every 30 minutes or so, every single time i used it. I'm not doing anything particularly heavy, it just crashes randomly. and I often lose the work i've done as the auto save doesnt seem to catch the last few things I've been doing. So, I decided to uninstall and go back to the 2017 version. Which then lead to my documents having their own issues. all saving as transparent, or with weird lines going through them. Here I am again with…

    9 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  20. Macbook completely crashes with Illustrator 2018

    Hi, I'm using Illustrator 2018 and quite frequently my MacBook Pro 2017 crashes completely when I'm moving objects around or copying objects. It happened with the 2017 version as well. I can only hard reset my computer, which NEVER happens with other apps.
    Thanks for help

    1 vote
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
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