701 results found

1. Slow Mouse & shaking Cursor

   Slow Mouse & shaking Cursor on Canvas.
   Please remove this bug which is on illustrator since a long time (perhaps 2014/2015 version or before :/ ). It would be time to give a better UX on it because it's really boring.
   Thx.

   illustrator: v23.0.3
   Mac OSX Mojave: 10.14.4

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2. Mobile Adobe Draw open in Desktop App (AI) does not work

   Opening in Adobe Desktop Apps does not work in iOS Adobe Draw. There is the option to save as a PSD in cloud files, but NOT to save as an AI. Highly disappointing for tablet integration.

   Also, two finger gestures are slow and interpret commands poorly.

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3. Illustrator CC2019 23.0.3 crashes on save ONLY WHEN connected to Internet

   Every time I attempt to save an Illustrator file, it freezes and I get the spinning wheel, to the point where I have to force quit. After I force quit and reopen, all my preferences are reset to default.

   I've attempted saving on Dropbox, iCloud, my external hard drive, and my local hard drive - it all freezes. The only time it doesn't freeze is when I disconnect from the Internet, and at that point I can save literally anywhere I want.

   This happens LITERALLY every single time. I've gotten to a point where whenever I work on Illustrator, I've had to just switch off Internet, which isn't very convenient as you can imagine.

   Specs:
   Illustrator CC 2019 (23.0.3)
   Macbook Pro Retina (15 in., mid-2015)
   macOS High Sierra (10.13.6)
   Processor: 2.2 GHz Intel Core i7
   Storage: 16 GB 1600 MHz DDR3
   Graphics: Intel Iris Pro 1536 MB

   Every time I attempt to save an Illustrator file, it freezes and I get the spinning wheel, to the point where I have to force quit. After I force quit and reopen, all my preferences are reset to default.

   I've attempted saving on Dropbox, iCloud, my external hard drive, and my local hard drive - it all freezes. The only time it doesn't freeze is when I disconnect from the Internet, and at that point I can save literally anywhere I want.

   This happens LITERALLY every single time. I've gotten to a point where whenever I work on Illustrator, I've… more

   3 votes

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4. Huge glitch

   I'm working on a Windows 7 in Illustrator version 23.0.1

   The very first time I opened the program the file had a big cutout in a triangular shape, and clicking anywhere on the document or even just moving the mouse around causes it to glitch further by adding random colours to the document and displacing the objects in the document.

   After the first time this happened I uninstalled and reinstalled the program but that didn't work. I also just updated to the newest version of Illustrator today but that also didn't work.

   Attached are screenshots of the glitches.

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5. Rotate stepper in transform panel shifts anchor point

   1) Mac OS 10.14.4, Illustrator 23.0.3.

   2)
   A - Create a blank document.
   B - Draw a line or any other shape.
   C - Use the Selection Tool to select the shape.
   D - In the Properties>Transform panel, rotate the shape.

   3)
   Expected result: Shape rotates around anchor point (or middle).

   4)
   Actual result: Shape rotates using a swinging arc creating a path similar to the attached.

   Have restarted Illustrator, problem persists.

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6. ILLUSTRATOR IS BROKEN GARBAGE

   First of all this bug reporting website is horendious, and I expect nothing less from Adobe who make products that should put them out of business.
   Right now in Illustrator 2019 I cannot change the size of a font without stroke appearing on the text, if I turn the stroke off, the font shrinks in size again, now I'm here wasting my precious time typing out the stupidest problem imaginable. Another thing, I have absolutely no idea why when i click the type tool to the artboard there is text that appears automatically... is the paradigm of a blinking cursor too much for the ******* RETARDS at Adobe?

   First of all this bug reporting website is horendious, and I expect nothing less from Adobe who make products that should put them out of business.
   Right now in Illustrator 2019 I cannot change the size of a font without stroke appearing on the text, if I turn the stroke off, the font shrinks in size again, now I'm here wasting my precious time typing out the stupidest problem imaginable. Another thing, I have absolutely no idea why when i click the type tool to the artboard there is text that appears automatically... is the paradigm of a blinking cursor… more

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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

7. Pixel preview incredibly slow

   Working in pixel preview mode is painfully slow – even on small, simple files.

   It makes no difference whether GPU mode is on or off.

   2015 Macbook Pro 15" retina

   11 votes

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8. Animated zoom doesn't work in pixel preview mode
   4 votes

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9. トリミング表示　モードでガイドが表示されません。改善してほしいです
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10. Illustrator stops, not responding

    Operating system is Windows 7 Enterprise, Illustrator is CC 2018 or 2019. I begin to work for only 15 sec and then the program pauses with the blue spinning wheel. If I click again the screen shows a (not responding) title at the top and goes grey. This process takes another 15 sec and then snaps back into place and works again, but only for another 15 sec and repeats. I've opened and closed the program several times and also restarted the computer but no change. This only happens in Illustrator and no other CC programs I use. Any ideas would greatly help. Thanks

    Operating system is Windows 7 Enterprise, Illustrator is CC 2018 or 2019. I begin to work for only 15 sec and then the program pauses with the blue spinning wheel. If I click again the screen shows a (not responding) title at the top and goes grey. This process takes another 15 sec and then snaps back into place and works again, but only for another 15 sec and repeats. I've opened and closed the program several times and also restarted the computer but no change. This only happens in Illustrator and no other CC programs I use. Any ideas… more

    3 votes

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11. AI 2019 is not using Intel UHD 630 for HW acceleration

    We are using AI 2019 or multiple devices, two of them are Mac Mini 2018s with intel 6-core core i5/i7 and UHD 630. One of them has eGPU RX 580 8GB. While AI recognizes GPUs on both Minis, it shows UHD 630 on the one without eGPU and RX 580 on the one with eGPU, it does not seem to use the UHD 630. I tried to use multiple kinds of hardware monitoring software, but the UHD 630 is not being used at all and the performance is terrible. While RX 580 on the other mac is heavily utilized, often to 100% and performance is good. I do not expect the UHD 630 to compete with RX 580, but it seems that it isn't utilized at all.

    We are using AI 2019 or multiple devices, two of them are Mac Mini 2018s with intel 6-core core i5/i7 and UHD 630. One of them has eGPU RX 580 8GB. While AI recognizes GPUs on both Minis, it shows UHD 630 on the one without eGPU and RX 580 on the one with eGPU, it does not seem to use the UHD 630. I tried to use multiple kinds of hardware monitoring software, but the UHD 630 is not being used at all and the performance is terrible. While RX 580 on the other mac is heavily utilized, often… more

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12. Illustrator keeps crashing

    Illustrator keeps crashing on MacBook Pro

    11 votes

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13. Undo in illustrator behaving funny. Please address it.

    Undo function in Illustrator 23.0.2 (64-bit) is behaving funny. It is doing one simple undo of a transformation after 2-3 steps. Sometimes the undo totally gets disabled resulting frustration! Please address. This message is sent from the corporate license of Abobe CC of Danfoss (drives section) Global Team.

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14. Horizontal Lines

    I always get these horizontal lines that show up when I'm scrolling down an illustrator file. They completely cover the screen and then go away if I zoom even a little bit. Figured this was a bug that would get fixed with an update but it has continued ever since I first downloaded the app. It only happens when I click tab to hide the menus and toolbars. Tab will also make them disappear. Assuming this is not normal, anyone else getting this??

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15. persistent selection and precision issues...and Adobe doesn't seem to give a f*ck

    I used to love Illustrator, now, I HATE it. Since the switch to CC, it's been problematic and buggy and nothing ever seems to get fixed. In fact, the entire program has gotten worse over time and it's obvious that Adobe doesn't give a **** about their customers.

    The overall lack of precision and the issues with the selection tools are driving me insane. I have to repeat movements numerous times and/or have to zoom in hundreds or thousands of percent to do complete the simplest of tasks...like scaling or adjusting width/height. Illustrator rotates the shape instead, or randomly switches the selection tool to the direct selection tool when attempting to manipulate the object.

    And what happened to all 9 of the selection points on objects....say I have a skinny, horizontal rectangle and I want to adjust the width. The middle selection point has vanished and I have to zoom in, interrupting my work flow, to do the simple task. I've been using this program since the 90s. This i
    has just been this way the past few versions of Illustrator.

    I hate using this program now. It literally makes me angry because it has become such a frustrating cluster*ck. And these issues are just the tip of the iceberg.

    I'm paying a premium for an inferior product/service because Adobe has a virtual monopoly. As soon as any real competitor comes along, I'm out.

    Fcking do something about this piece of ***. Stop adding bells and whistles and fix the issues that have been plaguing the program for years. The type tool, for one glaring example, has been terrible for a decade.

    Thanks for nothing,

    Brian Stokes

    Please, feel free to contact me.

    I used to love Illustrator, now, I HATE it. Since the switch to CC, it's been problematic and buggy and nothing ever seems to get fixed. In fact, the entire program has gotten worse over time and it's obvious that Adobe doesn't give a **** about their customers.

    The overall lack of precision and the issues with the selection tools are driving me insane. I have to repeat movements numerous times and/or have to zoom in hundreds or thousands of percent to do complete the simplest of tasks...like scaling or adjusting width/height. Illustrator rotates the shape instead, or randomly switches… more

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16. app lock up

    23.0.2 updated automaticly. No problem. I run on a Win10 HP Spectre laptop with a USB dock to a second screen. When connected to the dock, all is well. However as soon as I undoc to go to a client, the app locks EVERYTHING. Even CRTL-ATL-DEL won't reboot it. Must hard shutdown to get any other programs back up but again as soon as I open Ill... LOCKUP! Embarassing and frustrating. As soon as I dock again... smooth as glass. Thoughts?

    1 vote

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17. Illustrator and Adobe apps are slow on retina display

    Hi All!

    I have an issue with Illustrator (23.0.2) on my brand new 15" retina Macbook Pro 2018 (latest edition 2,6GHz i7, 16GB ram, RadeonPro 560X).

    I've seen lot of similar issues here, but I would like to say about an interesting thing.

    If I moving around in a document or zoom in/out (simple or complex), it works really slow. If I switch to GPU preview, it's much better, but in CPU preview it's horrible and unusable.

    Bigger problem is that on my previous 13" MacbookPro (2012 mid, 2,9Ghz i7) without dedicated graphics card everything works fine (in CPU and GPU preview as well). Both laptop has the latest Mojave and Illustrator version.

    And the best: if I connect an external display (fullHD) to my new macbook pro, the Illustrator works much better on that screen. But if I move the Illustrator window back to the laptop screen, the issue is coming back again.
    Why?!

    The macbook pro not able to handle the Adobe apps on retina display well? Because I experienced similar problems in Premiere Pro when I'm working on the timeline.

    I bought a very expensive laptop for work, I have full Adobe subscription and I don't understand why I'm here or any other forums?

    I sent an email about these to sharewithai@adobe.com, but I haven't got answer yet.

    Thanks
    Tom

    Hi All!

    I have an issue with Illustrator (23.0.2) on my brand new 15" retina Macbook Pro 2018 (latest edition 2,6GHz i7, 16GB ram, RadeonPro 560X).

    I've seen lot of similar issues here, but I would like to say about an interesting thing.

    If I moving around in a document or zoom in/out (simple or complex), it works really slow. If I switch to GPU preview, it's much better, but in CPU preview it's horrible and unusable.

    Bigger problem is that on my previous 13" MacbookPro (2012 mid, 2,9Ghz i7) without dedicated graphics card everything works fine (in CPU and… more

    3 votes

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18. Pathfinder > Crop Crashes

    I'm trying to create a pattern that contains a pattern. Each time I try to crop the pattern using Pathfinder > Crop, Illustrator freezes. If I try to "stop" the process, Illustrator crashes and I have to restart. I saw that someone had reported a similar issue late 2018 and the bug status shows as "completed" with the issue being fixed in 23.0.2. However, I'm running 23.0.2 and I'm experiencing what appears to be the same problem.

    I'm running Mac OSx Mojave 10.14. I've experienced this issue on both an iMac and a Macbook Pro. Each has 16GB of RAM. Again, using Illustrator 2019, 23.0.2. - I did not have these problems with Pathfinder > Crop prior to upgrading to Mojave and 23.0.2; I upgraded both at around the same time. However, I've tried reinstalling a previous version of Illustrator, but that didn't fix the problem.

    I'm happy to provide the file, but I cannot attach an .ai file. I'm not sure which file type is appropriate.

    I'm trying to create a pattern that contains a pattern. Each time I try to crop the pattern using Pathfinder > Crop, Illustrator freezes. If I try to "stop" the process, Illustrator crashes and I have to restart. I saw that someone had reported a similar issue late 2018 and the bug status shows as "completed" with the issue being fixed in 23.0.2. However, I'm running 23.0.2 and I'm experiencing what appears to be the same problem.

    I'm running Mac OSx Mojave 10.14. I've experienced this issue on both an iMac and a Macbook Pro. Each has 16GB of RAM.… more

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19. 10.14.3 Mojave - can't "drag" move anything in Illustrator! Gotta cut & paste or use arrow for sloooowwwww moving.... What's up????

    Since upgrading to 10.14.3 Mojave, I can't "click & drag" anything! I either have to cut & paste an item elsewhere....or veeerrrryyyy slloowwlly move with the arrow key. NOT GOOD.

    2 votes

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20. Every time Illustrator start, CEPHTMLengine steal focus by constantly being killed/crash and restarted

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate firewall that block any rogue application from accessing the internet and Adobe CC and Illustrator had been cleared and everything had worked OK since 2016 until the new 2019 version.

    Please fix this bug or indicate the procedure to prevent CEPHTMLengine from stealing focus.

    This is a bug, not an idea.
    I'm using Illustrator 2019 with full Adobe CC over Windows 7 pro, Since the update from 2018 every time I start Illustrator all other windows loose focus every 20sec, including Illustrator. I can not even type a full sentence when illustrator is ON. Once Illustrator is closed, the normal focus returns.
    I noticed that the CEPHTMLEngine start when Illustrator start and its being killed or crash every 20sec and then is restarted, This restart steal focus from any program running in windows. The cycle continues until Illustrator is closed.

    I'm behind a corporate… more

    4 votes

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