Illustrator (Desktop) Bugs
When reporting a bug, please provide a detailed description with the following:
- Details of your operating system
- The version of Adobe Illustrator (desktop)
- The steps you were taking when you experienced the issues
- Your expected result and the actual result
- Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)
699 results found
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Frezzing issue
Since the 23.0 version Illustrator keeps freezing regularly, up to 3 times in a day's usage. There is no actual pattern that i can point to, just that it keeps doing it at certain time intervals and with certain signs sometimes (like the menus not showing), which are also irregular and i have to use Task Manager to close it and open it again.
1 vote -
Illustrator 2019 slow and laggy on windows
Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019
9 votes -
Memory overload
Illustrator is chewing up every mb of memory of my computer until it then crashes. nothing else is open on my computer. no files are open with illustrator itself. yet its memory usage grows from 0-40gb then the program crashes due to lack of memory. ive clicked the repair bug button it pops up with. ive un installed and re in stalled. creative cloud did some update and install. ive turned my computer off and on. nothing fixes it.
4 votes -
Illustrator Not Responding
My illustrator program says that it is not responding every time I save. It eventually works but takes 10 or so minutes to save each time. Which is a huge draw back because if I like to save a lot to ensure the safety of my files it impacts my performance by slowing me down.
I am working off of a server but I don't think that would effect my save proformance.
I've checked the Nvidia pannel and set my GTX graphics card as default just in case as well.
I have a cpu and memory meter that aren't showing…
3 votes -
Illustrator won't let me toggle lock or visibility
I'm having trouble with adobe illustrator. It won't allow me to use the toggle lock/unlock or the toggle visibility function. I've tried closing and starting the program up again. I've even attempted to work from a different computer. Nothing I have done has helped and the bug always reappears after a few seconds. Is there a way I can correct this bug?
2 votes -
Illustrator underperforming on Mojave
Since updating to Mojave, Illustrator is sluggish at best. Moving a page activates the spinning wheel every time before moving the page. Almost unusable for work.
I am using the latest version of CS suite, Illustrator and Mojave.
Illustrator system info attached.2 votesPlease get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Illustrator Lag
Illustrator super slow and laggy even in outline view on Mac. Started after last two updates. Have restarted both Illustrator and mac. Takes forever to save and move objects, have to click multiple times for it to actually select the object.
1 votePlease get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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CC 2019 version runs slow!
For some reason in this 2019 version of the program it chugs and is very slow to move around and work with my files, even if the files are not very large. I usually have to shut the program down and restart to correct the problem. Would like to know if anyone else is having this problem and if someone at Adobe could address this, thank you.
14 votesI am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here. -
Type tool
Idk about anyone else. But since I updated Illustrator, my Type Tool has been slowing down my computer to the point where it almost crashes whenever I am using the tool. Clicking ANYTHING or highlighting type causes the "spinning ball" to pop up instantly, and sometimes not even highlighting the selection I want!
Thoughts?
3 votes -
Cursor location offset from mouse. Cannot select or use illustrator effectively.
I am on Creative Cloud version Version 23.0.1. I am having a problem from the moment I open Illustrator that the mouse and cursor do not synchronise. The cursor actually selects something completely offset from what I am trying to select. I have uninstalled and reinstalled, as well as just restarting. Nothing is resetting it to work correctly.
3 votes -
Crash while setting up Action
Illustrator crashes every-time I try to set up a new action. I am trying to create a shade effect of a "sticker" but doing the following:
- Take outline vector (which is white path)
- Duplicate
- Switch to fill
- Change color to black
- Apply Shear at 20 degrees
- Edit opacity to 20%
- CrashJust curious as to why this happening. Possibly due to my file size? 162.5 MB
1 voteHi,
Can you please verify if this issue has been resolved with the latest AI version or not? (AI 23.0.2).
With Best Regards,
Raghuveer Singh -
Generating pixels loop
Back installed to 22.1 because 23 sucks so much and I now run into this endless cycling of generating pixels.
1 vote -
Overall dissatisfaction with Illustrator
The frequency of issues is just staggering. Files freeze on open, freeze on save, struggle with server connections, never seem to remember any recent files, or you just seem to get a beach ball for minutes on end with no clue if you need to restart or if you should just wait it out. I use illustrator more than any program and it sometimes ends up being my biggest hindrance.
1 votePlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Keyboard shortcut for Offset path changes automatically
I use offset path a lot in my work, so I have set a keyboard shortcut for it. cmd+shft+Å. This has worked always, until now.
Now I cant even see the Obejct - Path - Offset path in keyboard shortcut setting panel. Still I see that this function has a shortcut, but not the one I have set. See pictures.
Now I noticed, that system changes the keyboard setting that i've made to Effect - Path - Offset path.
Is thee a way around, or is this something that I'll need to wait to be fixed?
2 votes -
GPU bug?
Can't select and release objects in illustrator, seems like the mouse button is pressed throughout. issue ends once clicked on Finder and out of illustrator. Issue started a few weeks after upgrading to Mojave and the CUDA NVIDIA driver couldn't be updated anymore.
Using Illustrator 2015.3 (as this used to support my GPU animated preview)
Tried reinstalling a few times and problems still persist.
Working on XD now, can't use most older vector files made in illustrator, a simple act like copying a vector out to XD is IMPOSSIBLE.
1 vote -
recent mojave update 10.14.3 causing odd illustrator behavior?
1) osx 10.14.3
2) basic illustrator usage
3) ""
4) basic commands not being fulfilled, eventual crashrecently illustrator has stopped functioning correctly for me. i realized that within the last week i upgraded from mojave 10.14.2 to 10.14.3 and that illustrator has been malfunctioning for me around the same time as i updated. i've tried trashing prefs, uninstalling illustrator and reinstalling and then trashing prefs again after still not working, uninstalling entire adobe creative cloud and reinstalling, it still won't work. some of the odd behavior is reminiscent of issues pertaining to gpu ive read on the forums so…
2 votes -
Select Tool does NOT select! Color swatches don't change item colors!!
There's no idea. You guys are making every day more difficult every time you ***** up a new version. Us poor idiots that work every day with your programs are going crazy keeping up with the changes that don't work, the ideas that benefit some but not all and all the malfunctioning things you've managed to do with the old tools that worked just fine. You're making me hate this profession of graphic designer and you're making me loose money and time every day. Why don't you just fire your engineers and leave us alone?
1 vote -
There is not enough memory available to process the appearance of an object
MAC OS High Sierra Version 10.13.6
Processor 3.2Ghz Intel Core i5
Memory 8GB
Graphics AMD Redeon R9 M380 2048MBIllustrator is CC 2019 23.0.1
When trying to work on an image, my colleague is constantly getting the above message and the application hangs.
Could you advise if there is a fix for this?5 votes -
Bounding Box, Resizing typography, moving typography all defective
Here are a list of current issues I'm experiencing in Illustrator:
– Bounding box keeps disappearing and reappearing. I'm aware of the different methods of getting it back, they don't
– Moved elements disappear from view, with a bounding box appearing in the area you moved it from but with nothing in it
– Editing typography doesn't always work, I.E. I resize one block of typography, but for some reason, it adjusts a previously selected block; this is happening when adjusting tracking or size
– Editing typography also sometimes has no effect on the typography. Changing the size or tracking…1 vote -
Al CC crashing constantly
I have a brand new Surface Pro 6 with 8Gb of RAM and AI CC is the only program I have put on it, yet the program crashes every time I start using the brush tools. How do I fix this? This new laptop was purchased specifically for me go use AI on and so far I an unable to do so.
3 votes
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