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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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699 results found

  1. Custom guides make Illustrator unusable when viewed as dots

    I've made guides out of a large number of lines (forming an iso grid). This works fine as long as I am viewing the guides as lines, but when changing the view to Dots in settings, Illustrator get so slow that I can't even move around in the document. I am using Windows 10 version 26.1. I also have v25.4.1 installed and it is the same thing there.

    Maybe it would be less performance demanding if we could set transparancy on guides instead of using dots?

    2 votes

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  2. Stability Issues

    Illustrator is constantly crashing, I use Windows 10. I've been losing a lot of work because of it. I am forced to do the updates (can't use an older version) because I receive art from multiple artists and they all use the updated version, and the "older versions" can't open the newer version.... WHEN ARE YOU GUYS GOING TO FIX THIS???!!!

    1 vote

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  3. 1 vote

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  4. Copying and Constraining using keyboard shortcuts (Opt/Shift) is causing error sound

    This version of Illustrator (26.1) on MacOS Monterey 12.3 is sporadically having problems with taking an object and using keyboard shortcuts to copy/constrain (option/shift). At seemingly random times when trying to copy an object with option held down or option/shift held down and dragging the object with the mouse, I am getting the error noise and then a rejection of what I was trying to do. It happens frequently throughout my workflow, but I'm not sure exactly what is triggering it. Sometimes I get the error noise when simply dragging an object around the artboard, but again seems totally random.

    2 votes

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  5. Can't create nor open document

    Mac mini M1, OsX 12.3
    Can't open a document : freeze
    Can't create a new document (print or web) : Freeze
    Prefs already trashed, reinstalled illustrator 2022 26.1, Minimal fonts set.
    Any idea ?

    1 vote

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  6. Not Responding. Crashing when I go to make a pattern

    Operating system: Windows 10
    Nvidia GeForce RTX 2060 Super
    Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz
    31.85GB RAM

    Currently in the process of creating a 40cm x 40cm all over surface pattern design print. So far everything has been fine. My total file size is 435mb.

    When I select my imagery ready to turn in to Object > Pattern > Make
    Illustrator decides that it can't process this, freezes and crashes.
    I am on the most up to date versions of Illustrator and drivers for my RAM.
    I have also tried simplifying my pathways to no avail.

    Does anyone else know…

    1 vote

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  7. Preview of color selections (AI 26.0.2)

    I am from Release of Illustrator, which the preview of color selections, if activated, does not allow me to enlarge over 1200%, because the screen becomes all gray. I tried in preferences> performance to activate and deactivate the GPU, without any change. I tried to trash all the preferences, without any change. I tried to uninstall Illustrator, without any change.

    [Sono da diversione release di illustrator, che l'Anteprima di selezioni colori, se attivata, non mi permette di ingrandire oltre il 1200%, perchè lo schermo diventa tutto di colore grigio.
    Ho provato nelle Preferenze > Prestazioni ad attivare e disattivare la…

    1 vote

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  8. Delays and Sluggishness

    For the 30+ years I've been using Adobe Illustrator, I don't think I have every really been bothered by the app or an update until last year. Now when you open AI, make a new file, or try to drag content around on a canvas or move the page around using the hand tool, the app is very lethargic and jerky. It is as if it is validating all actions by an online verification before any action is done. This really makes using the app frustratingly slow.

    3 votes

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  9. placing (linking) JPGs in illustrator makes files incredibly slow to work with

    Often I create layouts that require linking JPG in my doc. Whenever there are multiple JPGs in my doc, the doc becomes very slow. I do not notice the same performance issue if the linked files are TIFs. This has been an issue for multiple versions of Illustrator.

    3 votes

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  10. Strg-X Strg-V Problem

    StrgX - StrgV wenn dieser Befehl oft gemacht wird, funktioniert nicht das einfügen nicht immer: Auschneiden geht immer, das Objekt wird ausgeschnitten und ist nicht sichtbar, aber fügt das nicht wieder ein.

    1 vote

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  11. Illustrator not effectively handling Windows Desktop Magnification

    I have been having so many problems with Illustrator lately and just now realized that it is because of my UltraWide monitor and the fact that I have Windows Magnification set to 200%.

    This is not being handled well in Illustrator. It's making the active area around a selected item way too big. I can be 100px off of the selected item and it still wants to rotate. I try to select a point and it's nearly impossible. If you look at all of the "tolerance" bug reports, I would be willing to bet they all deal with magnification levels…

    2 votes

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  12. Stuck in outline mode, there is a pop-up window that comes up saying "can't finish previewing. Could not complete the requested operation."

    Stuck in outline mode, there is a pop-up window that comes up saying "can't finish previewing. Could not complete the requested operation."

    I try to do something in Illustrator and that pop-up comes up and I can't do anything to fix it. This is making it impossible to get work done as I'm just stuck in outline mode, if I hit command Y nothing happens but the pop-up.

    4 votes

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  13. Very Slow

    I just updated my MacBook Pro (16 inch, 2019) to OS Monterey 12.2.1 and my Illustrator is CS 26.0.3. It is very difficult to use my files from last week. The cursor sits there spinning the beach ball, I'm seeing artifacts and artwork disappears, I can't even drag a simple pattern tile across my page. I use slightly complex artwork year in and year out as a product designer. But with the most current Mac update, something went wrong. I've rebooted, cleared my cookies, all the usual things. Please help!

    2 votes

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  14. Slow performance after selecting grouped layers

    2020 Intel Mac, MacOS 12.2, Illustrator 26.0.2
    Illustrator works fine until I multiple click, deep into an object layer. Once I see object properties the whole app starts to slow drastically. Scrolling, zooming, selecting objects are all delayed. The only solution is to restart the app and not accidentally click into the layers.

    1 vote

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  15. object remaining after command z causing memory error message

    I attempted to duplicate an artboard full of clipping masks and objects but afterwards, clicked command z. All quickly as unintended results. It left behind one box with transparency effect. every attempt to move this left behind object, caused the error "Can't move the objects. There isn't enough memory ID: -108"
    Removing the objects seems to removed the problem.

    1 vote

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  16. The operation cannot complete because of an unknown error. [TAdd]

    The error makes all shortcuts useless, plus they can't even be edited nor does resetting preferences make any difference.

    4 votes

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  17. zooming issue......looks like other people

    Doesn't matter if GPU performance is clicked on.....when I zoom in to a vector drawing to work on it......BOOM....can't see anything.

    Please fix.
    Screen goes grey.

    4 votes

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  18. animated zoom malfunctions after placing images in illustrator

    When I place files from photoshop into illustrator, the animated zoom malfunctions. It's still turned on in the preferences, but it just doesn't work. This has been a problem for several months. It doesn't have to be a .psd file, it seems to be any format (admittedly, I haven't tried every possibility). Running os 11.6 & & Illustrator 26.0–however, this started showing up in previous versions.

    Yet another of hundreds of bugs that now plague this once great program. I'm tired of constantly using workarounds (that impede and drastically slow my workflow) to utilize illustrator. Not like it'll ever get…

    2 votes

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  19. Illustrator Arabic text issue

    Mac Os Big sur Version 11.6

    Illustrator 26.0.2

    Steps done -​ Opened existing files in 2022 version and the text was showing different as it shows in 2021 version. this issue with all the Ai files.

    To show the issue, a screenshot is added below.

    7 votes

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    I am happy to share that we have fixed this bug in our latest release – 26.3.1 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  20. Refreshing screen problem

    With nested shapes, it happens screen refreshing problems in Illustrator 2022. It doesn´t happen in Illustrator 2021

    1 vote

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