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Illustrator (Desktop) Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator (desktop)
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video

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  1. Align to Key Object not selectable unless Tool panel is open

    BUG REPORT: "Align to Key Objects" is (sporadically) not selectable as an align method, unless objects are selected while the Tool Panel is open.

    If this panel is closed during object selection, then the "Align to Key Objects" option is greyed out in both the Toolbar and in the Tool Panel (even after it is expanded/opened). This does not happen on every occasion.

    (Running Illustrator CC 2019 on Mac OS 10.14.2)

    3 votes
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  2. Version 24.02 creates random lines and shapes which appear and disappear when scrolling or grouping, consistently crashes upon opening

    Lines and shapes will appear on the shapes I have created, but can't be selected. When grouped or ungrouped with something else, the shape and line disappear, but randomly appear when scrolling. I operate on a Windows laptop

    1 vote
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  3. Panels not expanding... Mac OS X Catalina 10.15.2

    Panels not expanding... Mac OS X Catalina 10.15.2, Illustrator 24.03

    1 vote
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  4. CRASH AND NO RECOVERY

    ever since the most recent updates, my illustrator has been crashing regularly. And worse file recovery has not recovered a single file. this is very wack. I have lost money re-doing things I already made and lost because of random crashes. Very Very disappointing and not encouraging me to continue using illustrator.

    1 vote
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  5. Artwork disappearing / Framework in Outline Mode Glitching

    Illustrator art board disappearing and turning to outline mode if I zoom in/out OR try and move an object. Everything seems to be repeating itself in these weird wire frames. I have to save, exit out, then reenter that file. This is happening often and multiple times a day. I'm working on a PC, Windows 10 Pro, Intel Core i9-9900 CPU

    1 vote
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  6. Keyboard input lag 24.0.3

    Keyboard input lag in 24.0.3, not present in Catalina

    1 vote
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  7. Fonts load time

    I have a page of paragraph text and select a top heading to change the font, right click to click on recent fonts window, to select one... but god help you if you accidentally mouse over fonts instead, the beach ball of death. Not sure but it takes literally 3 minutes to finally load, and I am unable to hit esc to try and exit out, it goes until it loads, waiting and waiting and waiting... so not sure if its my system or how many fonts I have loaded, speed ???? Im trying to only select recent fonts, by…

    1 vote
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  8. 24.02 still hangs

    24.02 still hangs, occurs when you try to print a file or close a file...is there any suggestions that can be made to fix this?

    1 vote
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  9. Constant Random Crashing

    Adobe Illustrator CC 2020; A coworker and I are coming across the same issue where our Illustrator is consistently crashing almost every hour or so throughout the day, seemingly at random. It will happen when trying to select/move an object, when trying to save, when clicking on another window, when clicking on a dropdown, and even when the machine is just sitting here doing nothing on my lunch breaks, it's not a question of if it will crash, it's when.

    Sitting behind us is another co-worker who has yet to have this issue happen on his machine, we're all on…

    2 votes
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  10. illustrator version 24 vector file is too large


    1. Windows 7 Pro - Adobe Illustrator 24.0.2 (2019)


    2. Opening a 2.7 MB Adobe Illustrator 23 (2018) all vector file and saving it.


    3. Expect file size to remain similar or the same

    4. File size of the new version 24.0.2 results in 260 MB

    The file is using Gaussian blur. I suspect it is this. The file attached is the 2.7 MB version 23 file.

    2 votes
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  11. Illustrator CC keeps crashing or freezing

    Illustrator CC keeps crashing and or freezing, this is happening more often. It is a struggle. Is anyone else having the same issue??

    6 votes
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  12. Image Trace, Saving files, Swatch panel

    Running AI 2020, v 24.0.3 on Mac High Sierra v 10.13.6


    • Save & Save As commands are not working at all. Commands are there, seems like they work (able to click, asks for file name, location, etc), but file never appears/saves. Have tried saving as new file types, names, etc, but nothing works.


    • Image Trace, same issue. Button is there and I click on it but nothing happens.


    • Swatch panel has disappeared completely. Searched "Swatch" in illustrator help search bar says "no results found". "Swatches" not under windows menu. Have loaded different workspaces, none have it.


    Have quit and restarted…

    3 votes
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  13. command + z

    illustrator newest version 2020 in use:
    it has issues in reverting the latest action. the one before the latest and all the previous are reverted while that last 1 stays the same.

    lets say

    1- line modification towards left
    2- line resized
    3- point of line modified from point A towards B

    when pressing cmd+z only the actions nr 2 and nr1 are rverted. the position of the line in the nr3 doesnt go from B back to A. stays in B..

    1 vote
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  14. Mac OS Wacom brush lag

    UPDATE: I kept researching and found on another support blog to try hiding the rulers and right away my brush quit lagging by at least 85-90% improvement. Actions taken: View > Rulers > Hide Rulers. Weird, but it worked for me. I hope this helps anyone else with this issue. Ideally, we'd like to have this fixed so that rules can stay open, but nice to have a quick fix too.

    ORIGINAL PROBLEM:
    I'm on a MacOS Catalina (most recent Mac upgrade). I'm using a Wacom Tablet (up-to-date drivers) and the subscription version of Adobe Illustrator. My brush is lagging…

    3 votes
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  15. Not Loading Other Tabs

    When having multiple tabs open, Illustrator will not show the other art when switching to a different tab. Ex. Document 1 and Document 2 are open and I have been working in Document 1 for a while. When switching to Document 2 tab, the art for Document 1 still shows and does not switch to the other tab. I can pull Document 2 tab off into it's own window and it will show, but once placing it back into the interface, it goes back to only showing Document 1. This happens multiple times a day and is causing me to…

    6 votes
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  16. Space bar - hand tool and zoom function doesn't work

    Space bar - hand tool and zoom function doesn't work on illustrator 2020 and photoshop 2020. This is really annoying. Help!!

    7 votes
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  17. Illustrator window too small to open file

    I have to close and open AI files all day. Every 5-6th time of opened various documents, my entire program window will shrink down as small as possible and i will get an error message saying AI is too small to open the file when I already had the program as full size.

    2 votes
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  18. Very small AI file but super slow - can't even pan.

    I have floor plans that I exported from DWG to 2007 DXF. I then imported to AI to do graphic edits. I'm using AI 2020.

    This was done a long time ago and the AI file has always been extremely slow but I've managed to work with it to the point it is now. But I'm getting super sick of how it can barely handle me panning across the artboards and now dashed lines won't show up as dashed lines either. Help!

    1 vote
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  19. My AI 2020 version is lagging a lot when I use color groups , is unusable . I use a Lenovo Flex 5

    My AI 2020 version is lagging a lot when I use color groups , is unusable . I use a Lenovo Flex 5

    1 vote
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  20. Animated zoom happened again! please STOP it being default when some update or restart happens.

    it have happened 2 times the last 14 days. i almoast crush my computer every time! PLEASE MAKE IT STOP HAPPENING!

    1 vote
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