Illustrator Bugs

When reporting a bug, please provide a detailed description with the following:

  1. Details of your operating system and version of Adobe Illustrator
  2. The steps you were taking when you experienced the issues
  3. Your expected result
  4. Your actual result
  5. [Optional] Upload your Illustrator file or a video
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  1. Info panel makes illustrator behave sluggish

    Illustrator CC 2019: Moving objects around the artboard ist slowed down and sluggish when the info panel ist displayed. With the info panel hidden everything works fine again (no difference between CPU and GPU rendering).

    8 votes
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    6 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  2. action to merge swatches

    make it so we can create an action to merge swatches again like CS5!!!

    8 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  3. Laggy Performance with Rulers turned on

    Enabling rulers degrades AI performance, especially with regards to Smart Guides and object mouseover highlighting.

    The effect is the same whether GPU preview or CPU preview is used.

    Attached is a sample file with a few hundred rectangles.

    With Rulers off, mousing over the objects results in immediate highlighting of every object, and immediate Smart Guide anchor/path annotations.

    With Rulers on, mousing over results in missing highlights - AI can't keep up and only displays highlights and annotations intermittently.

    8 votes
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  4. Transform Tool

    Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

    8 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  5. Illustrator 2019 slow and laggy on windows

    Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019

    7 votes
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  6. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

    7 votes
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    2 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

  7. Not enough memory to place the file + can't export files Illustrator

    Hi,

    Hope all is good.

    When trying to add any file over approx 50kb to an Illustrator project (to an empty one or one with existing layers), if that's a png, jpg or psd, error message comes out ''not enough memory to place the file'', or nothing happens at all.

    At the same time, when I try to export a finished project (of any size), these methods don't work:

    'Export As' PNG = the operation cannot be completed because of an unknown error. [!now]
    'Save for web (legacy)' = can't even open the option panel, error message comes up straight…

    7 votes
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    6 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    As Andy commented that the memory issue was resolved after updating to 23.0.3, please try that.

    Thanks & Regards,
    Raghuveer Singh

  8. AI extremely slow on imac Pro 1.1, can't control UI

    I use AI in the CC 22 version on a new imac Pro 1.1 from Dec 2017. It will always pick up objects and move them, it is almost impossible to control the UI and work with the application. It also doesn't react properly on the click command of the track pad. The same happens when I use a mouse. Both, in bluetooth mode and direct wire mode. The system is macos high Sierra 10.13.3

    Do you have any help you can offer? Thank you.

    7 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  9. Units in AI 2018 not functioning properly

    The new update to Illustrator, 2018, seems to be having issues with files made in previous versions of Illustrator, as of 10/19/17. I'm having trouble setting the Units. When I try to set my rulers to inches, they seem to remain at points - even the properties pallet.

    Although, I just reinstalled 2017 (on 10/20/17) because of these bugs and when I launched the AI app from the CC app, it launched the 2018 version (since I had not yet uninstalled it). When I checked again, this issue seems to have been resolved since yesterday. I kept double checking and…

    7 votes
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    8 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.3
    Please refer to our knowledge base FAQ – illustrator.uservoice.com/knowledgebase/art.. if you face difficulty in update.
    Or get in touch with us at any of the other support channels – helpx.adobe.com/support.html

  10. an Illustrator error occurred: 1346458189 ('MRAP') and Applescript

    Adobe Illustrator CC2017

    AppleMac 10.10.5

    Applescript 2.7

    When running Applescript that interact with Illustrator CC2017 I get this error at random intervals and the applescript does not run.

    I then restart Illustrator then the script will work fine about 3-4 times running the same script. Then I get the error again.

    Restart Illustrator (rinse and repeat).

    This is quite severe here as we rely heavy on applescripts.

    All worked fine on previous CC2015

    I have attached an example of one of the applescripts we run that has experienced this error, but it is happening to ALL of our scripts.

    7 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  11. Adobe Illustrator 2020 (24.1.2)-The latest updated version KEEPS CRASHING on MacOS Mojave

    Hi
    I'm having crashing issues with the simplest movements like dragging, changing the type sizes, accidentally double-clicking etc.
    First the screen freezes.
    Later everything goes blank/my screen sometimes goes full black and forced shutdown follows.
    I'm using Macbook Air - MacOs Mojave version 10.14.6. (1.6 GHz Intel Core i5/ 8 GB 1600 MHz DDR3).
    This is happening every time I open up AI without exception.
    Note: When I started my computer in safe mode-AI is working normally.
    What should we do?
    Thanks in advance.

    6 votes
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    7 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  12. Illustrator keeps crashing

    Illustrator keeps crashing on MacBook Pro

    6 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  13. Opening Graphic styles causes crashes of v23

    Checking on status of incident (ADB-4515680-P0G2). Adobe has connected with my computer twice and we were able to replicate the "crash" or freezing of the program when the graphic styles were opened in Illustrator 23.01. I am currently using V22 when I need to use graphic styles.

    Have the engineers made progress in determining the issue and developing a fix?

    6 votes
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    5 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  14. 23.0.1 Windows 10: Screen goes black frequently

    23.0.1 Windows 10: Illustrator causes screen to go black frequently. This usually occurs when saving a document

    6 votes
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    4 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  15. Panel tab clicking issues

    I have been having issues when I click between two tabs that I group together in the same panel it will essentially freeze and only show me one of the panels if I am clicking on another. So for example I have the layer and link tab in one panel. I am currently on the layers panel and when I click on the links tab to switch to that panel it continues to show me the layers panel when I am looking to see the links panel if that makes sense? The only way of fixing this is restarting the…

    6 votes
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    3 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  16. Illustrator CC is in Overprint mode super slow

    Dear User Voice Team,

    While working in overprint view , Illustrator slows down and starts freezing

    Im working on:
    HP Z440
    Intel Xeon E5 1620 v4 @ 3.50 GHz
    64 GB DDR4
    NVIDIA Quadro P4000 - 8192 MB
    Windows 10 Pro - 64 bit

    We have 2 other computers with specifications below, which work perfectly fine :

    1) Asus ROG G75 VW
    Windows 10 Pro - 64 bit
    Intel® Core™ i7 3610QM
    16 GB - DDR3 1600 MHz SDRAM
    NVIDIA® GeForce® GTX 670M with 3GB GDDR5
    Illustrator CC 2018

    2) iMac (27-inch, late 2013)
    macOS High Sierra - Version 10.13.6 …

    6 votes
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    0 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Sanan,

    Sorry to hear that you are facing this issue. And, Sorry for getting back so late. we are not able to reproduce this issue in-house.
    1. Are you still getting this issue on latest version of Illustrator?
    2. Would it be possible for you to share the video of the same?

    Thanks
    Anish

  17. Decimal point massive problems (AI CC 2017.1.0 macOS 10.12.6)

    I’ve documented the issue here:

    this problem has been discussed ad nauseam on the forum, but it still persists: AI 2017.1.0 on macOS 10.12.6 still has massive problems with handling of the decimal comma vs. point. On my system (macOS 10.12.6), all dialog boxes within Illustrator display numbers with decimal commas, but any operation (such as moving an item with cursor keys or using the cursor Up or Down keys within text boxes) makes the values multiply by 100 and then "explode".

    When I start a new document, the Width textbox of the page says "210,00 mm". If I click…

    6 votes
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    1 comment  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  18. Right Click

    This is not an idea, it is a bug complaint! My right click does not work on Illustrator on anything. I just downloaded the latest version of Adobe Illustrator Version 2017 21.1.0 in hopes to correct the "right clicking" issue that was in my older version (version prior to 21.1.0). I've uninstalled and reinstalled the program and the same problem still persist. My right click does not work! This is slowing down my work and it's definitely not time efficient. Help me fix this now!

    6 votes
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    6 comments  ·  Performance  ·  Flag idea as inappropriate…  ·  Admin →
  19. Illustrator CC keeps crashing or freezing

    Illustrator CC keeps crashing and or freezing, this is happening more often. It is a struggle. Is anyone else having the same issue??

    5 votes
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  20. Space bar - hand tool and zoom function doesn't work

    Space bar - hand tool and zoom function doesn't work on illustrator 2020 and photoshop 2020. This is really annoying. Help!!

    5 votes
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