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Illustrator (Desktop) Bugs

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  1. Details of your operating system
  2. The version of Adobe Illustrator (desktop) 
  3. The steps you were taking when you experienced the issues
  4. Your expected result and the actual result
  5. Upload your Illustrator file or a video (screen recording or gif, this helps us most to reproduce the issue and resolve it)

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699 results found

  1. crash

    CRASHING VERY OFTEN.
    I am hard Illustrator user, for over 20 years. For my surprise, this October version crashes almost every day. I reinstalled the sofware in one Dell XPS 8700 Machine and in a brand new Samsung X40 Notebook. In both cases AI still crashing suddenly. Hope you Dev Team guys work ******* this, becaus one of the reasons to use AI was its stability. No more...

    12 votes

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    4 comments  ·  Performance  ·  Admin →
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  2. AI displays an error dialog on opening a file having STROKE OFFSET effect applied to a STRAY object

    Continue to get this error message even though I've uninstalled/reinstalled every CC product including the loader app. Then there's an additional message, "An error occurred while processing the appearance of an object." It happens when switching out from outline mode, also when copying multiple items and then trying to paste them.

    12 votes

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    I am happy to share that we have fixed this bug in our latest release – 23.0.6 which is available worldwide now.

    Going forward, our goal is to fix as many top User-Voice bugs as possible and as frequently as possible. Given the nature of the fixes, some of the bugs will take a longer time to fix, but we are on it.

    You can update to the latest release using Creative Cloud desktop App: https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html

    Thank you for all the feedback. Keep it coming!

  3. Illustrator 25.4.1 Generating constant 105MB log files into com.adobe.dunamis folder and filling up hard drive

    When I am working in Illustrator, my fan starts to run and Illustrator generates multiple log files per minute in the com.adobe.dunamis folder. Each log file is roughly 105MB and before I was able to pinpoint what was going on, it filled my hard drive with 750GB of log files. If I close Illustrator and reopen it, it stops for awhile but I haven't been able to pinpoint what triggers the start of the log file generation – it isn't consistently doing it, but it does occur multiple times per day.

    11 votes

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  4. Enabling Rulers or entering Outline or Isolation mode completely disables GPU Preview

    Illustrator Version: 25.2.1

    Mac OS: 11.2.3 Big Sur
    MacBook Pro (16-inch, 2019)
    CPU: 2.3GH-z 8-Core i9
    Memory 664 GB 2667MHz DDR4
    Graphics: AMD Radeon Pro 5600M 8GB

    Displays: 2x LG UN850 4K Displays (Connected via Thunderbolt) + Built in MBP Display


    Reproduce steps:

    Restart Machine
    Launch Illustrator upon startup
    Create New Blank Document
    Press Cmd+R to enable Rulers
    Click "view" under main menu and see "View Using GPU" grayed out

    Did not have this issue with prior versions of Illustrator or Mac OS


    Temporary Fix:

    Save file with rulers hidden
    Re-Open document
    Should default to having GPU on


    TL;DR -…

    11 votes

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    Hi All,


    Thanks for reporting this issue, but as we are unable to reproduce the same inhouse, we would need some more information 


    • Please share the details of the Ai version (desktop) you are using.
    • If possible , it would be helpful for us to reproduce the issue if you could share the files with which you constantly face the issue.
    • Please share system details and GPU details for the machine you are using.


    Warm regards,

    Aishwarya G Gadodia

  5. Pixel preview incredibly slow

    Working in pixel preview mode is painfully slow – even on small, simple files.

    It makes no difference whether GPU mode is on or off.

    2015 Macbook Pro 15" retina

    11 votes

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    3 comments  ·  Performance  ·  Admin →
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  6. Illustrator keeps crashing

    Illustrator keeps crashing on MacBook Pro

    11 votes

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  7. crashing

    So, I updated to the latest version of illustrator about two weeks ago. Then I realised it crashed every 30 minutes or so, every single time i used it. I'm not doing anything particularly heavy, it just crashes randomly. and I often lose the work i've done as the auto save doesnt seem to catch the last few things I've been doing. So, I decided to uninstall and go back to the 2017 version. Which then lead to my documents having their own issues. all saving as transparent, or with weird lines going through them. Here I am again with…

    11 votes

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  8. Issues with saving

    2020 update often gives error while saving. It says the file cannot be saved. It then deletes the current file I'm working on, opens up a new window and I have to click save - as if I pressed "Save As..."

    It happens quite often when I press "Cmd + S" to just save my artwork.

    10 votes

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  9. AMD and new CPUS/GPUS realy bad with Overprint ON in Illustrator

    New CPUS/GPUS realy bad performance with illustrator.

    Hello Adobe, i recently bought new computers for our company becouse people were complaining about Illustrator beeing slow.

    These are the new computers:
    -AMD 3900x + RTX 2080 + 64GB 3600Mhz ram + win10 1903
    -AMD 3700x + 5700XT + 32GB 3200Mhz ram + win10 1903

    After trying out Illustrator on these systems i thought to myself.......why do we even use Illustrator?

    How come a 3000 euro computer runs slow with overprint ON with simple squares drawn on the art board???

    I want Adobe to explain to me why a I7 6700 with…

    10 votes

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  10. Illustrator 23.0.1 slow, lags, and crashes

    Updated to 23.0.1 on my new iMac Pro running macOS Mojave 10.14.1. Slow to open 24.7mb pdf. Serious delays for every process. Selecting and deleting objects should not cause beach balling on an an iMac Pro. Even saving files is very slow and crashed on me twice. Simply closing Ai causes it to crash.

    10 votes

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    1 comment  ·  Performance  ·  Admin →
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  11. Illustrator crashing repeatedly

    Since upgrading to the previous release of Illustrator (current version 22.0.1) Illustrator has been crashing repeatedly. Sometimes for no reason, but most frequently on Save (Cmd+S or menu item). This occurs roughly 30 times per day.

    Since updating to 22.0.1 when Illustrator crashes it also deletes all preferences in eluding keyboard shortcuts, user interface settings, file handling, performance - all of it.

    Every time the programs crashes it leaves [random string].tmp files in the original files location.

    I have tried a complete uninstall and reinstall on Illustrator, a seperate complete uninstall and reinstall of Creative Cloud and all apps -…

    10 votes

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    1 comment  ·  Performance  ·  Admin →
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  12. Illustrator crashes when opening a file using 'double click' that has missing fonts.

    Version: Adobe Illustrator 2018 CC v 22.0.1 (64 bit)

    Step 1: I open a blank Illustrator for the first time and it opens fine.

    Step 2: I double click a PDF from the back of an email attachment/the desktop etc and the file then tries to open in Illustrator.

    Step 3: The file opens but at the same time a blank 'missing font' dialogue box appears and Illustrator crashes. (The missing font is 'Helvetica-bold')

    Step 4: I have to close Illustrator using the task manager.

    This only happens when the FIRST file I open is opened by double clicking it.…

    10 votes

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    9 comments  ·  Performance  ·  Admin →
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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

  13. an Illustrator error occurred: 1346458189 ('MRAP') and Applescript

    Adobe Illustrator CC2017

    AppleMac 10.10.5

    Applescript 2.7

    When running Applescript that interact with Illustrator CC2017 I get this error at random intervals and the applescript does not run.

    I then restart Illustrator then the script will work fine about 3-4 times running the same script. Then I get the error again.

    Restart Illustrator (rinse and repeat).

    This is quite severe here as we rely heavy on applescripts.

    All worked fine on previous CC2015

    I have attached an example of one of the applescripts we run that has experienced this error, but it is happening to ALL of our scripts.

    10 votes

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    3 comments  ·  Performance  ·  Admin →
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  14. Illustrator slow on Retina display

    Hi,

    Adobe Illustrator is running slow/lagging on a Retina display (Zooming, using overprint preview). Doing the same operations when the document is located on an external monitor (Dell, no hdpi), all works well.

    I've tried switching between GPU/CPU rendering, disabling animated zoom, removing the preferences, ... without any luck.

    Does anyone have any idea's on how to solve this?

    I'm using a MacBook Pro, 16GB RAM, Radeon Pro 450 2048MB...

    Thanks

    9 votes

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    1 comment  ·  Performance  ·  Admin →
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  15. Illustrator 2019 slow and laggy on windows

    Running Core I7 9700K with 16GB of ram, still selecting, zoom ,etc unbearably slow since upgrade to to AI 2019

    9 votes

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  16. Working really slow

    I am working on AMD Threadripper 1950x with 16cores and 32gb DDR4 ram...
    Illustrator still working really slow and laggy.
    When I make a multiple select some objects and deselecting, its stuck on that process. Sometimes, filling all objects with single colors after deselecting. really terrible... Even I close GPU accelerator it doesn't help

    9 votes

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    2 comments  ·  Performance  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,
    Sorry to hear that you are facing this issue. We are not able to reproduce this issue at our end and need your help.
    1. Is it happening in all files or only complex files? Would it be possible for you to share the file in which you are facing this issue?
    2. Can you please share the video of the problem?
    3. On which version of Illustrator and OS are you working?

    Please share the details on sharewithai@adobe.com

  17. Illustrator version 22.1 keeps crashing my computer.

    Illustrator 22.1 (64 bit)
    Windows 7

    Illustrator keeps glitching when used. Program will experience extreme lagging as well as leave ghost tracers as objects are dragged across the screen. Has crashed this pc twice.

    Virtually unusable as it is currently running.

    Problem does not happen with either Photoshop or InDesign on this pc.

    9 votes

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  18. PDF Press from InDesign dropped in Illustrator = missing gradient text paragraphs

    We have an issue with an InDesign PDF Press Quality opened in Illustrator...

    Our InDesign file is OK. The PDF PRESS exported from InDesign is OK.
    Both are showing a gradient type below the black type and print well on our XEROX proofer (see file PDF from InDesign).

    When we open this PDF PRESS in Illustrator, the gradient type below the black type disappear (see file PDF from InDesign opened in Illustrator).
    We tried with regular type and outlined type in InDesign. Same results.

    PDF Press is also attached.

    The workaround was to export the InDesign file as an EPS…

    9 votes

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  19. AI CC2017 open slow, lags, slow response while while working in Windows 10

    AI CC2017 open slow, lags, slow response while while working in Windows 10

    9 votes

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    1 comment  ·  Performance  ·  Admin →
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    Need More Info  ·  Anish Kumar responded

    Hi,

    Thanks for reporting the issue and sorry for the inconvenience caused .
    I would be needing your help in isolating the issue, request you to be co-operative and patient. Please let me know few details-

    Version of illustrator you are currently working on
    Your hardware specs
    Is this specific to some file?
    If yes will it be possible for you to share the file with us at sharewithai@adobe.com

    Please mention the link to this issue as the subject while mailing us. Ritika from our team will help you on this.

  20. Transform Tool

    Entering a number in X then hitting tab to Y and typing in the number is jogging to another number and not applying the number I typed. I have to wait a couple seconds then type in the number for Y. This worked fine two versions ago.

    9 votes

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    5 comments  ·  Performance  ·  Admin →
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    Hi
    Thanks for reporting the issue, Illustrator team really appreciates this.

    Unfortunately, we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down :
    1.Kindly please provide us your preferences settings
    2. Steps to collect Preference Settings
    For Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 25 Settings
    Mac: ~/Library/Preferences/Adobe Illustrator 25 Settings
    3. Copy the Adobe Illustrator 25 Settings and share with us in a zip file on ShareWithAI@adobe.com .

    Please mention the title of this issue as the subject of the mail.

    Regards,
    Ankit Goyal
    Illustrator Team

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